Senior GTM Recruiter

Reddit

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. We’re looking for a vendor operations program manager to join the GTM Excellence team within Reddit’s GTM Strategy & Operations organization. GTM Excellence is responsible for transforming and scaling sales processes, policies, and programs to reduce friction in the sales cycle, drive systemic consistency, and increase seller productivity. In this role, you will ensure we run efficient ad review processes to reduce delays that can impact campaign launches and delivery. You will serve as a bridge between Sales, offshore vendor teams, and cross-functional partners (Ads Policy) to resolve time-sensitive escalations, remove friction, and create a seamless experience for advertisers and sellers. You should be organized, action-oriented, and comfortable working in a tactical, queue-based environment. Location: Hybrid. London, UK RESPONSIBILITIES: * Oversee day-to-day vendor operations: Monitor KPIs, SLAs, quality metrics, and agent output to help ensure ad review work is executed consistently and efficiently. * Manage vendor relationships: Serve as a primary point of contact for vendor partners, build strong working relationships, conduct regular business reviews, and address operational or performance issues as they arise. * Own sales escalations: Act as an escalation point for time-sensitive, complex ad review issues affecting Sales and advertisers, and turn recurring themes into actionable insights that improve processes over time. * Strengthen escalation and quality controls: Support clear escalation paths and quality control processes for ad review, and help ensure teams are working against well-defined standards. * Translate policy into execution: Turn policy guidelines into clear enforcement checks, training, and workflow documentation for the Ad Review team. * Improve operational workflows: Refine and optimize vendor workflows so process steps are clearly documented and teams have the guidance they need to execute well. * Drive efficiency at scale: Identify and implement practical improvements that increase efficiency, quality, and scale within vendor-supported ad review operations. * Serve as a workflow subject matter expert: Support cross-functional teams by communicating partner needs and helping inform process, product, or tooling improvements. * Partner cross-functionally: Meet regularly with Sales Managers and key cross-functional partners, including Ads Policy, Ads Product & Engineering, and Safety, to ensure the program is meeting current business needs and to gather and action feedback. * Surface actionable insights: Share clear insights with leaders on trends, patterns, and areas for improvement across the ad review operation. REQUIRED QUALIFICATIONS: * * 5+ years of experience in an operations role, preferably in advertising, tech, social media, or a similarly fast-paced environment.  * Experience managing vendor operations teams that support ad review, sales or support functions * Process-oriented, with experience in standardizing and optimizing internal processes  * Strong communication and negotiation skills, especially with senior stakeholders  * Comfortable operating in a fast-paced and evolving work environment * Able to manage time efficiently and navigate ambiguity  * Action-oriented and able to break down complex strategies into an actionable plan * Strong analytical and problem-solving skills Benefits: * Group Personal Pension Scheme with Employer match * Private Medical and Dental Scheme * Income Replacement Programs * Family Planning Support * Gender-Affirming Care * Mental Health & Coaching Benefits * Bike to Work scheme * Flexible Vacation & Reddit Global Days Off #LI-Hybrid In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors. Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Senior Manager, Customer First Operations, EMEA will play a pivotal role in shaping and scaling our rapidly growing EMEA Customer First organisation. Sitting within our EMEA GTM Operations team, working closely with the Global CX Operations team, this role acts as the primary operational partner for the EMEA VP of Customer First and other senior CX leadership. You will be responsible for establishing and implementing operations rigour and standards for the CX team, spanning Customer Success and Technical Account Management (TAM), while working closely with adjacent teams including Renewals, Support, and Professional Services. In this role, you will design, refine, and continuously optimise our Management Systems, bridging the gap between corporate strategy and regional execution to maximise Net Revenue Retention (NRR). We are looking for an experienced, highly collaborative candidate with a growth mindset, exceptional analytical skills, and an appetite for constant improvement. You will be tasked with integrating the customer journey from sales through to customer success, ensuring that global and local standards are consistently adhered to and operate in support of our aggressive growth targets.  Job Duties and Responsibilities: * Be a trusted operational guardrail: Partner deeply with Global Operations to define and maintain strict consistency across processes, preventing regional drift or siloed operations while ensuring global standards support EMEA growth. * Establish and govern the Operating Rhythm: Maintain and govern the "operating rhythm" of the CX organisation. Ensure critical cadences (e.g. Get Well Plans, Account Reviews, Path to Green reviews, and Leader Cadences) run effectively with 100% execution and high data quality. * Drive Management System Optimisation: Act as the operational owner of the EMEA Customer First Management System. Working closely with the Global CX Operations team to translate strategy into predictable regional execution across three core pillars: KPIs, Standards, and Operating Cadences. * Enable Cross-Functional Handoffs: Actively drive Customer First execution by working with operations peers to improve critical intersections. Optimise the handoffs and alignment between Sales, Renewals, Support, Professional Services, and Customer Success. * Maintain Customer Lifecycle Visibility: Keep an uncompromised view of the broader customer lifecycle through every major phase: Purchase & Plan, Learn, Deploy & Adopt, Use & Grow, Renew & Expand, and Advocate. * Mitigate Risk via "Path to Green": Oversee the execution and accountability of regional "Get Well Plans", tracking Churn Dollars Saved against regional worst-case boundaries to proactively transition at-risk segments back to health. * Shift to Leading Metrics: Drive the regional shift from lagging performance indicators (Renewal & Expansion rates) to leading ones (Stakeholder Expansion, Outcome Attainment, Customer Health targets >80% Green, and Lead Pass generation). * Provide Operational Muscle for Scaling: Evaluate operational experiments (e.g. Key Account initiatives) to test new methodologies, optimise workflows, and scale the organisation efficiently. * Deliver Executive Read-outs: Prepare and lead comprehensive Monthly and Quarterly Business Reviews (MBR/QBR) for regional and global stakeholders, delivering a unified, metrics-driven narrative of EMEA performance. * Manage Documentation Lifecycle: Own the quality, freshness, and accuracy of the internal documentation repository, including playbooks, customer asset standards (SBRs, MBRs, QBRs), and operational frameworks. * Capacity and Coverage Planning: Drive and support the resource planning process to ensure effective and efficient coverage of top priority accounts aligning with aligned coverage strategies and priorities Minimum Required Knowledge, Skills, and Abilities: * Demonstrated experience and success in GTM operations, customer success operations, or revenue operations, preferably within a SaaS and Enterprise business model. * Exceptional analytical and quantitative skills; good with numbers, highly logical in thinking, and capable of driving sound decision-making from complex data. * Deep understanding of the end-to-end customer journey, the enterprise software lifecycle, and business outcome attainment. * Strong proficiency in leveraging AI tools and applications to drive operational efficiency, process automation, and data analysis. * Outstanding collaboration and communication skills (both written and verbal), with a proven ability to partner with cross-functional teams, bridge gaps, and gain buy-in. * A strong growth mindset with an appetite for constant improvement, change management, and navigating high-growth, performance-focused environments. * Extreme attention to detail, specifically regarding data hygiene, governance, and operational rigour. * Deep experience with CRM and CS platforms (e.g. Salesforce.com, Gainsight) and data visualisation/reporting tools. * Proven track record of evaluating operational experiments and implementing successful learnings to optimise workflows. * True team player who is comfortable working with both global and local stakeholders to unify strategies. #LI-Onsite P25439_3488294 Below is the annual salary range for candidates located in the United Kingdom. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/gbr. The annual base salary range for this position for candidates located in the United Kingdom is between: £74,000—£101,000 GBP The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Showpad

PRINCIPAL, GTM STRATEGY (SALES BUSINESS PARTNER) Location: US, EMEA Reporting to: VP, GTM Strategy & Operations About the Role You are a senior Individual Contributor (IC) who acts as the "Strategic Diplomat" and key partner to our Regional VPs of Sales. You serve as the "connective tissue" between sales leadership goals and the technical Strategy & Operations engine, operating within the strategic framework set by the VP. VPs love you because you understand their world, and you drive value by translating their needs into data-driven strategy and automated solutions. What You’ll Do * Sales Business Partnering: Serve as a key strategic partner to the VPs, working in close alignment with the VP of GTM Strategy & Operations. You attend leadership meetings and translate qualitative field needs into quantitative requirements for the S&O team. * Full-Funnel Oversight: You monitor the "Whole Number." You ensure VPs understand their retention benchmarks and have the data needed to protect their base. * Field Innovation Scout: You are a key bridge to the Innovation team. You identify the manual tasks VPs and reps are facing and work with the Director of Insights and Innovation to scope the AI Agents required to address them. * Specialized Executive Reporting: Own the "Last-Mile" reporting for Sales QBRs. You take core dashboards from the Insights team and "story-tell" the data for VPs. * Enablement Liaison: Partner with the VP of Enablement to ensure that when a new process or AI tool is "released," the VPs are bought in and the coaching is aligned. * Conflict Resolution: Support resolution of territory or quota disputes by preparing data-driven analyses and recommendations for the VP to review and action. What You Bring * Experience: 8+ years in Sales Operations, GTM Strategy, or Revenue Operations roles. * Executive Presence: Strong ability to partner with VPs and present data-driven recommendations while maintaining strong working relationships. * Generalist Mastery: You are a "Sales Ops Hero" who can think across Sales, CS, Marketing, and Finance datasets. * Operational Grit: Willingness to get into the weeds to solve a VP's problem while having the discipline to hand off the long-term solution to the Pune COE. About Showpad At Showpad, we’re focused on empowering others to be at their best. As a global leader in AI-powered revenue effectiveness, we provide revenue teams with the platform they need to prepare sellers, engage buyers, and drive predictable revenue. Since our 2025 merger with Bigtincan, we have created the industry’s first unified platform specifically designed for complex, field-selling organizations, serving more than 2,000 customers across 50 countries. As an employer, we provide our employees with opportunities to grow, make a meaningful impact, and bring their authentic selves to work. Our culture stems from our values, which center on achieving maximum impact for our customers and fostering global collaboration, diversity, and a genuine passion for innovation. We’re a team of authentic, good-natured ass-kickers, and we’ve been recognized as a top workplace by Built In Chicago and Inc. Magazine. Why Join Us Now? Showpad is powering the next generation of field selling success through accelerated innovation, expanded global reach, and a more holistic engine to drive growth and lasting value. You’ll join a team shaping what’s next, working with smart, driven people who care deeply about making an impact (and aren’t afraid to challenge the status quo). Our Global Footprint Founded in 2011, Showpad is a global company with 1,000+ people (post-merger) working from offices and regional hubs around the world including Chicago, Boston, Ghent, London, Munich, Brussels, San Francisco, and Sydney. We are consistently recognized as a Leader in the Forrester Wave™ and a “Customers’ Choice” by Gartner® Peer Insights. What you can expect from Showpad We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We’re building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Whether that’s paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non-profit organizations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you.  We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity. This organization participates in e-verify  For more information on e-verify, click here