Senior Integrated Campaigns Manager, FinTech & Capital Markets - London - Up to £90k

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!   At Trustpilot, trust is at the center of everything we do. As a global platform operating at the intersection of consumers, businesses, technology, and transparency, the way we communicate matters deeply. Every story we tell, every issue we navigate, and every narrative we shape contribute to how millions of people perceive Trustpilot around the world.  We’re now looking for a VP of Communications to define and lead Trustpilot’s global communications strategy during a pivotal stage of growth and transformation. This is an opportunity to shape the reputation of a publicly listed technology company operating in one of the most scrutinised and fast-moving digital spaces. Reporting to the Chief Customer Officer, you’ll lead Trustpilot’s global communications function across Corporate, Consumer and B2B communications, with primary accountability for reputation management and brand building, focused on elevating our brand perception, strengthening our voice in the market, and ensuring we remain a trusted authority in transparency, integrity, and consumer advocacy. This is a high impact leadership role operating at the intersection of corporate reputation, media strategy, crisis management, and communication innovation. From navigating complex reputational challenges and driving integrated global campaigns, to modernising the communications function through AI and emerging technologies - this role is about building long-term trust and commercial impact at scale.  If you’re a strategic communications leader with deep public company experience, strong judgment, and a passion for sharing global narratives in a fast-moving tech environment, this role is for you.  What you’ll be doing * Lead Trustpilot’s global communications strategy: Shape and execute a communications strategy that strengthens Trustpilot’s reputation and positions us as a leader in trust, transparency, and consumer advocacy.  * Drive perception through storytelling: Lead impactful campaigns and thought leadership initiatives across earned and owned channels to elevate Trustpilot’s global profile. * Operate in a high-scrutiny public company environment: Advise senior leadership on corporate reputation, external positioning, and communications risk within a UK-listed business. * Lead crisis and issues management: Own Trustpilot’s crisis communications framework and manage complex reputational issues with clarity and confidence. * Drive integrated Consumer and B2B brand building and communications: Own the global brand building strategy, driving integrated campaigns that increase consumer brand awareness while strengthening Trustpilot’s value proposition for businesses. * Modernise through AI and technology: Champion the use of AI and emerging technologies to improve insight, efficiency, and communications effectiveness. * Build and lead a high-performing team: Develop a global communications organisation focused on high performance, collaboration, and continuous learning. * Partner cross-functionally: Work closely with teams across Marketing, Product, Legal, Investor Relations, Public Affairs, Customer, and People to align communications with business priorities. * Manage external agencies and budgets: Oversee global agency relationships and manage the communications budget with a focus on impact and efficiency. Who you are * An experienced communications leader: You have significant experience leading global communications within a UK-listed or US-listed business. * A strong storyteller and reputation builder: You know how to shape compelling narratives that strengthen brand perception at scale. * Experienced across Corporate, Consumer, and B2B communications: You’ve led integrated communications strategies across multiple audiences and markets. * A trusted crisis leader: You bring sound judgment and resilience when navigating high-pressure reputational challenges. * AI-curious and future-focused: You’re excited by how AI and technology can modernise communications and improve impact. * Experienced both agency-side and in-house: You bring a balanced perspective across strategy, storytelling, and execution. * A builder of high-performing teams: You create clarity, accountability, and strong team cultures. * Commercially minded and pragmatic: You know how to drive measurable results with focused investment and prioritisation. * An exceptional communicator and influencer: You build trusted relationships and influence confidently at all levels of an organisation. * Resilient and action-oriented: You stay calm under pressure and combine strategic thinking with hands-on delivery. What’s in it for you * A range of flexible working options to dedicate time to what matters to you * Competitive compensation package + bonus * Restricted Stock Units * Private Medical Insurance * Critical Illness Cover * 25 days holiday per year, increasing to 28 days after 2 years of employment  * Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community * Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist * Pension and life insurance * Health cash plan, online GP, 24/7, Employee Assistance Plan * Full access to Headspace, a popular mindfulness app to promote positive mental health * Paid parental leave * Season ticket loan and a cycle-to-work scheme * Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for * Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials. * Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. * Independent financial advice and free standard professional mortgage broker advice * Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career * Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership  Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you! #LI-SK1   About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.  Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.

Location: London Office requirement: Hybrid, 2 days in office  Employment type: Permanent AS OUR HEAD OF COMMUNICATIONS YOU’LL: lead GWI’s public relations, corporate communications, and social media efforts. Reporting into the CMO, this role will set the strategy, oversee execution, and manage a small but high-performing team. You’ll be GWI’s lead storyteller — crafting narratives that resonate with media, customers, partners, and the investor community, while strengthening our brand’s voice in a competitive market. This is both a strategic and hands-on role: you'll shape our market positioning, drive thought leadership, and ensure GWI is at the center of conversations that matter. GWI is powering agents and decision-makers with real consumer intelligence. This person will be central to telling that story as we scale it globally.  You will collaborate across functions to ensure that all messaging is consistent, accurate, and aligned with GWI’s vision and mission. WHAT WILL YOU BE DOING? Strategic leadership * Develop and execute an integrated communications strategy that spans PR, media engagement, executive comms, and social media. * Align comms strategy with company goals, product launches, and market milestones. * Monitor industry trends, competitor activity, and the evolving media landscape to ensure GWI stays relevant and visible. * Drive U.S. market expansion communications — establishing GWI’s market narrative, brand positioning, and awareness through high-impact external media strategies. Media relations & thought leadership * Serve as a trusted advisor to the executive team, shaping executive visibility and thought leadership. * Build and maintain relationships across news, business, technology, trade, and broadcast media. * Proactively pitch stories, secure high-quality earned coverage, and position GWI as a thought leader in AI and customer insights. * Develop and manage executive thought leadership programs, shape unique points of view, craft media-ready messaging, and secure top-tier speaking opportunities. * Partner with product, revenue, marketing, and insights teams to turn insights, partnerships and product innovation into compelling narratives and media angles. Executive visibility * Advise executives on public positioning, media engagement, and narrative development. * Prepare and coach spokespeople for interviews, panels, and keynotes. * Support the CEO and CFO in shaping GWI's investor and financial narrative, developing messaging for fundraising moments, board communications, and strategic announcements that require precise, high-stakes positioning.  Social media & digital engagement * Set the social media strategy across all relevant platforms, defining how GWI shows up, what it stands for, and how social amplifies the broader communications agenda rather than running parallel to it. * Partner with Marketing and Creative to ensure social is integrated into campaigns, product launches, and thought leadership moments, with clear ownership of what gets amplified and how. * Establish a performance framework for social, setting KPIs, interpreting analytics, and using data to continuously evolve the channel's role in GWI's brand presence. Team leadership & performance * Lead, mentor, and develop two direct reports with empathy and strategic direction. * Foster strong cross-functional partnerships with Marketing, Product, Revenue, and Insights to deliver integrated campaigns. * Create clear reporting on communications performance, demonstrating impact on business goals and evaluating campaign efficiency. WHAT DO I NEED TO BRING WITH ME? * Communications experience, with a proven track record spanning media relations, PR, executive communications, and investor/financial communications for high-growth B2B tech brands with at least 3 years in a leadership role.  * Demonstrated success in securing top-tier media placements that shape narrative, influence public opinion, and build brand credibility. * Skilled in translating complex technical or data-driven concepts into clear, engaging, media-ready stories. * Strong collaborator with the ability to influence and operate across all levels of the organization. * Experience working closely with senior executives on media opportunities, speaking engagements, and thought leadership. * Proficient in leveraging AI tools to improve communication strategy and execution. * Exceptional writing, editing, and storytelling abilities with an editorial mindset. * Passion for using data and insights to inform strategy and measure impact. * High intensity paired with high humility — approachable, inspiring, and grounded.   WHAT WE OFFER 🧘 At GWI, you’ll find meaningful work, visible impact, and a culture that empowers you to do your best. Our package includes: * Time to recharge – 25 days’ annual leave, plus office closures over the holidays. * Health & wellbeing – Health cash plan, enhanced family benefits, carer days, and mental health support. * Financial benefits – Competitive salary, 4% pension matching, and recognition programs that celebrate success. * Flexibility & balance – Flexitime, early Friday finishes, hybrid and remote options, plus a “work from home” budget. * Career growth – Accredited learning, leadership development, and global career mobility. * Community & impact – DE&I initiatives, volunteering opportunities, donation matching, and payroll giving. Put all that together and GWI is the friendliest, most fulfilling place any of us has ever worked.   DIVERSITY, EQUITY & INCLUSION 🫶 Diversity is fundamental to who we are—as a data company and as a workplace. Our data reflects global realities, and so must our teams. We strive to build a workforce as diverse and inclusive as the insights we deliver. As a Disability Confident employer, we welcome applications from disabled candidates and are committed to making adjustments throughout the hiring process—whether that's extra time, materials in advance or a different format, breaks, an adjusted interview format, assistive tools, or flexible scheduling. We're happy to discuss whatever would work best for you. We actively encourage applications from underrepresented and marginalised communities. At GWI, you'll find a place to contribute meaningfully, grow professionally, and belong fully.   #li-hybrid #LI-VS1