Senior Strategy Manager - Customer Growth and Monetisation

Proton

JOIN PROTON AND BUILD A BETTER INTERNET WHERE PRIVACY IS THE DEFAULT Proton was founded in 2014 by scientists from CERN on a simple truth: privacy is a fundamental human right. Since then, we've built the world's largest encrypted email service (Proton Mail) and expanded into Proton VPN, Proton Drive, Proton Pass, and Proton Calendar - tools used by millions globally to protect their freedom, fight censorship, and keep their data safe. In some situations, Proton has literally helped save lives. We are profitable, independent (no VC control), and selectively hire from the top ~1% of applicants. Our 700+ team members across 50+ countries come from leading organizations and elite academic backgrounds. We move fast, keep hierarchy light, and prioritize impact over optics. If you want to do meaningful work with exceptionally high-caliber people, this is it. Check our open-source projects here. ---------------------------------------------------------------------------------------------------------------------------------- The Role As we scale both our B2B and B2C businesses, CRM and lifecycle marketing are becoming critical growth engines. We’re looking for a CRM & Lifecycle Marketing Lead to join our Growth & Lifecycle Team to own, unify, and scale lifecycle strategy and operations across both segments. This is a senior individual contributor role — with the expectation of building a team over time — for someone who can set a lifecycle strategy and build it themselves. You'll own Proton's end-to-end CRM and lifecycle programs across B2B and B2C, translating growth and product strategy into automated, measurable lifecycle systems and operating as the single lifecycle authority across the company. Both platforms are live - your job is to take them from functional to fully operationalised. Vero runs B2C and HubSpot runs B2B; the architecture exists, but the programs, automations, and customer journeys that drive conversion, retention, and revenue at scale are yours to build. You'll be equally comfortable designing a lifecycle framework, configuring the platform that runs it, and digging into the data to prove it works. You know what events, attributes and signals each program needs, and you work closely with Data and MarTech teams to deliver the right journeys. You operate through influence and systems ownership rather than headcount - and you've done this before in an environment where there's no program management layer and no one to hand problems to.   WHAT YOU’LL DO Lifecycle strategy (B2B & B2C) * Own end-to-end CRM and lifecycle strategy across both segments. * Define and operationalise the core frameworks: onboarding, activation, retention, churn prevention, upsell, cross-sell, expansion and win-back. * Embed lifecycle thinking across Marketing, Product and Growth. B2B CRM & marketing operations (HubSpot) * Take Proton’s existing HubSpot Marketing Hub setup from early-stage to mature, fully operationalised use. * Build and scale B2B lifecycle architecture on top of it: lead capture and qualification, MQL→SQL orchestration, and segment- and intent-based nurture. * Establish clean lifecycle-stage definitions, robust lead scoring, and reliable automation where these are still immature. * Own CRM data hygiene, governance, and compliance. B2C Lifecycle & Monetisation (Vero) * Own B2C lifecycle communications from activation through retention, driving CLTV, reducing churn, and improving conversion in partnership with Product, Growth, and Design. * Use customer segmentation to ensure every lifecycle communication reaches the right person at the right moment, continuously refining audiences. * Design and manage campaigns across email, in-app, and later push notifications that are aligned to the growth and marketing calendars and commercial goals. * Run a structured test-and-learn program (A/B, MVT) in partnership with Data Analytics, turning results into measurable improvements in engagement and conversion. * Maintain a clear optimisation roadmap and own channel KPIs — tracking what’s working, fixing what isn’t and documenting what scales. Data & Enablement * Define the data foundation lifecycle marketing runs on. Work with Analytics to identify the product events, user attributes and behavioural signals each program needs to perform. * Work with Data Science to bring predictive models into production lifecycle use cases: churn propensity, upsell triggers, engagement scoring. * Act as the business voice into the Martech team, surfacing lifecycle pain points, defining the outcomes new capabilities need to deliver, and signing off on what’s built. Reporting & optimisation * Work with Data Analytics to produce dashboards and reporting that give Marketing, Sales, Product, and Leadership clear visibility into lifecycle performance. * Use experimentation and insight to continuously improve. Cross-functional leadership * Act as the connective tissue between Marketing, Sales, Customer Success, Product, Data, and Engineering — aligning everyone around a single customer view. * Ensure CRM and lifecycle workflows fit how teams actually operate. * Enable stakeholders on lifecycle best practice and CRM discipline, and build the documentation, standards, and processes that scale with the company. WHAT YOU’LL BRING * Significant experience in CRM, lifecycle marketing, or marketing operations spanning both B2B and B2C. * Deep, hands-on expertise with HubSpot CRM and Marketing Hub and event-based lifecycle tools such as Vero (or close equivalents) — you configured and run these yourself. * Experience in building and scaling loyalty or rewards programs that use customer segmentation, lifecycle automation, and behavioural data to drive business impact. * A track record of taking early-stage lifecycle implementations to maturity and scaling them, ideally in a startup or scale-up environment. * Strong command of B2B sales and marketing alignment (MQL/SQL, pipeline, handoff) and subscription-based consumer retention and monetisation. * A strong grasp of the data behind lifecycle marketing: you know what data points a program needs, can specify and request them from Data/Martech teams and understand how product events and attributes flow into CRM platforms without needing to build the pipelines yourself. * Highly analytical and commercially minded, comfortable with behavioural segmentation and experimentation. * Proven ability to operate independently in a matrix organisation and influence without direct authority — a self-starter who commands respect through expertise and delivery. * A systems thinker who enjoys building scalable foundations in a privacy-first environment.   WHAT WE OFFER * Work that Matters: Millions of people trust Proton with their privacy. We answer only to our users — not advertisers, not investors with conflicting agendas, not governments. * A Great Team: Diverse, collaborative, and tight-knit, with people from MIT, Harvard, Stanford, Caltech, Cambridge, ETH, and more. * Technology: The right hardware and software to do your best work. * Learning & Development: We invest in your growth. Proton is one of the fastest ways to accelerate your career — real challenges, real ownership, from day one. * Employee Benefits: Strong health coverage, solid retirement options, generous leave, and wellness support. * Stock Options: From day one, you have a real stake in what we're building. When Proton wins, you win. * In-Person Collaboration: Offices across Geneva, Zürich, Barcelona, London, and more. You'll spend most of your time collaborating face-to-face. * Food: Lunch and snacks on us every day in the office. * Transport: We cover public transport, bike allowances, or parking — whichever works for you. * Flexible Working: You own your schedule. Outcomes matter more than clock-in times. ---------------------------------------------------------------------------------------------------------------------------------- OUR COMMITMENT TO DIVERSITY AND INCLUSION At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals — regardless of race, ethnicity, gender, age, sexual orientation, physical ability, or socio-economic background — feel valued and empowered. If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know. ---------------------------------------------------------------------------------------------------------------------------------- CANDIDATE PRIVACY NOTICE When you apply for a position at Proton Technologies AG, your information is stored in Greenhouse in accordance with its Service Privacy Policy. This information is used to evaluate your suitability for the posted position and may be retained for future roles. If we no longer have a legitimate business need to process your information, we will either delete or anonymise it. For questions about your data, contact: careers@proton.ch Proton does not accept unsolicited CVs from any sources other than directly from candidates.     #LI-ONSITE

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. We’re looking for an experienced and motivated leader to join our London office as the Manager Platforms Account Management UK. The UK is a cornerstone market for Adyen, with one of the most mature Platform and Marketplace portfolios within Adyen.In this role, you will serve as a vital leader responsible for driving the execution, operational health, and strategic direction of our UK Platforms Account Management team. As a second-level manager, you will oversee a hybrid team consisting of both Team Leads (People Managers) and Senior Account Managers (Individual Contributors). You thrive on translating high-level market visions into concrete, actionable milestones, driving mid-term portfolio growth, and coaching people managers and senior AMs into true organizational leaders. Your mission is to ensure that the Platforms and Marketplaces receive the operational framework, consultative guidance, and financial product capabilities required to scale their ecosystems successfully to unlock their full potential on Adyen’s platform. WHAT YOU'LL DO * Deliver Commercial Goals: Deliver 12–18 month commercial targets and revenue growth for the Platforms portfolio. Establish goals, accurate forecasting, and commercial strategies that maximize user/sub-merchant adoption across our platform accounts. * Scale a Hybrid Team: Upskill Team Leads into strategic people leaders, and simultaneously mentoring and coaching Senior Account Managers (ICs). Guide the team through complex account planning, contract renegotiations, and high-stakes executive engagements. * Relationship Excellence: Build trust with high-value enterprise contacts and act as the escalation point before the Head of AM. Serve as a senior trusted advisor to c-suite executives at major Platforms and Marketplace. Mentor teams to uncover commercial opportunities and guide high-stakes renegotiations. * Optimize Performance: Lead initiatives to streamline complex platform workflows (e.g., sub-merchant onboarding, compliance/KYC, and payout structures) to protect team bandwidth and drive "Account Management at scale". * Embody Adyen Formula: Exemplify and coach teams on the Adyen Formula and Leadership Expectations. Act as a culture carrier to foster cross-functional collaboration with Sales, Product, Tech, and Marketing. WHO YOU ARE * A Leader of Leaders and Senior ICs: Proven experience acting as a second-level manager, with a passion for guiding, mentoring, and upskilling people managers into high-performing commercial leaders. And in parallel effectively keeping senior individual contributors motivated and strategically aligned. * A Platforms & SaaS Ecosystem Expert: Deep knowledge of the payments industry with a clear understanding of the operational challenges, API frameworks, onboarding nuances, and financial regulations impacting Platforms and Marketplaces. * Commercially Sharp & Analytical: Possess a pristine track record of defining mid-term pipeline goals, managing complex client negotiations, and connecting complex data points into a single cohesive strategy to help platforms unlock new monetization streams.. * An Astute Decision Maker: Display exceptional situational judgment, with the ability to comfortably navigate difficult internal trade-offs, confidently communicate vertical decisions, and make the correct mid-term operational calls for portfolio health. * A Cross-Functional Advocate: A strong internal communicator who can navigate complex environments both internally and externally, remove regional roadblocks using past experience, and advocate fiercely for the vertical team structure. REQUIRED QUALIFICATIONS * 7–10+ years of experience in senior commercial roles within Account Management, Customer Success, or Business Development, including a strong track record of managing people managers or multi-level teams. * Deep operational experience within the SaaS, B2B Platform, and/or Marketplace ecosystem, with a solid grasp of embedded financial products. * Proven experience within Fintech or Enterprise Payments is highly preferred to support the high technical maturity and nuanced discussions required by our Platform and Marketplace portfolio. * Strategic Mindset with a Global Perspective: Proven ability to move beyond tactical execution to mid-term partnership scaling, working on strategic projects at a regional vertical level while maintaining a global perspective to scale local operational successes. * Full professional proficiency in English. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our London office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Teya

Hello. We’re Teya. Teya was founded on a simple belief: local businesses deserve better. They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business. Teya exists to change that. We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work. We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand. If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from you YOUR MISSION As a Principal / Staff Product Designer – Onboarding, you will be a senior individual contributor leading design for high-impact growth initiatives across the customer lifecycle—from acquisition and activation to engagement, monetization, and retention. This role sits at the intersection of product strategy, experimentation, and systems thinking. You’ll partner closely with Product, Engineering, Data, and Marketing to identify growth opportunities, run experiments, and scale what works—while raising the bar for design quality and craft across Teya. WHAT YOU’LL DO * Own and drive design strategy for growth initiatives across web and product surfaces * Lead end-to-end design for complex, ambiguous growth problems—from discovery to delivery and iteration * Partner with Product Managers, Engineers, Data Scientists, and Growth Marketers to define hypotheses, experiments, and success metrics * Translate insights from data, user research, and experimentation into clear design direction and impactful solutions * Design and refine onboarding, activation flows, pricing and packaging, upsell/cross-sell experiences, and lifecycle touchpoints * Balance rapid experimentation with high-quality, scalable design solutions * Influence product and growth strategy through strong design thinking and storytelling * Contribute to and evolve Teya’s design system to support speed and consistency at scale * Mentor and coach other designers, raising the overall design maturity of the organization * Act as a design leader without formal people management—setting standards, shaping culture, and leading by example WHAT WE’RE LOOKING FOR * 8+ years of experience in product design, with significant experience in growth, experimentation, or funnel optimization * Proven track record of designing products that drive measurable business impact (e.g. activation, conversion, retention, revenue) * Strong understanding of experimentation frameworks, metrics, and data-informed decision-making * Exceptional craft across interaction design, UX, and visual design * Ability to simplify complex problems and communicate clearly with cross-functional partners * Experience working in fast-paced, product-led environments (fintech experience is a plus, not a requirement) * Comfort operating at both strategic and hands-on levels * Strong leadership and influence skills, with a collaborative and pragmatic mindset NICE TO HAVE * Experience designing for SMBs, payments, or financial products * Familiarity with growth tooling, analytics platforms, or A/B testing frameworks THE PERKS * Flexible working hours—we trust you to manage your time. * Physical and mental health support through GymPass: free access to 1,500+ gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps. * Extended and improved maternity and paternity leave choices for flexibility and support. * Cycle-to-Work Scheme. * Health and Life Insurance. * Pension Scheme. * 25 days of Annual Leave (+ Bank Holidays). * Office snacks every day. * Friendly, comfortable, and informal office environment in Central London. Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.