Senior UX Researcher

DEPT

UX Researcher (d/f/m) Amsterdam/Rotterdam, hybrid DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE This role is part of our Experience & Engineering team based in the Netherlands. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients like Gant, Inter Milan, bol.com and Just Eat Takeaway. You’ll design and conduct studies, synthesize results, and make insights accessible and actionable for product managers, designers and other stakeholders. But you’ll also help evolve the research practice itself by refining methods, improving tooling and championing user needs across the team. And you’ll do it all in a dynamic environment with some of the most talented (and fun) people the industry has to offer. WHAT YOU´LL DO * Plan and conduct user research – from exploratory discovery work to usability tests and concept validations * Frame research questions and help teams explore problem spaces before jumping into solutions * Analyse results, document insights, and share them in ways that support product and design decisions * Work closely with designers, product managers and developers in a cross-functional team environment * Support the development of research standards and ways of working that scale across teams and topics * Bring inspiration and structure to the research process, through methods, tools and best practices * Advocate for a journey-driven, evidence-based approach to product development * Stay curious: continuously evolve your methods and contribute to the research culture across the team WHAT YOU BRING * Several years of experience in user research, ideally at an agency and in agile, product-focused environments * Strong skills in running and analysing studies – from usability tests to interviews and concept validations * A talent for making research results easy to understand and act on for designers, product managers and stakeholders * You stay up to date with emerging tools, methods and technologies and enjoy bringing fresh perspectives into the team * Familiarity with journey mapping and experience frameworks and a drive to make them part of real product work * Confidence in facilitating sessions, speaking with users and contributing to product strategy * A proactive mindset: you bring structure, keep pushing your practice forward, and enjoy working hands-on * You’re fluent in German and comfortable working in English WE OFFER * A flexible, hybrid working policy (2-3 days from the office, depending on location) and the opportunity to work from abroad for 13 weeks a year.  * 24 vacation days per year and the possibility to buy an unlimited number of extra vacation days. * DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs. * Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office. * Get a discount on your lease bike and ride in style. You can also enjoy hassle free-commutes with an NS Business Card.  * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together! * You can discover even more employee benefits here. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Sway Sourcing Sweden AB

Om uppdraget 🌍 Vi söker nu en Senior UX Researcher till ett globalt produktbolag inom digitala användarupplevelser. Du blir en del av en snabbfotad och tvärfunktionell organisation där användarinsikter spelar en central roll i utvecklingen av skalbara mobila produkter för miljontals användare världen över. I rollen arbetar du nära Product Managers, Designers, Engineers och Data Scientists för att säkerställa att produkter och funktioner utvecklas utifrån verkliga användarbehov och beteenden. Dina arbetsuppgifter 🔍 Planera, genomföra och analysera användarundersökningar Arbeta med både explorativ och utvärderande research Genomföra exempelvis usability testing, contextual inquiry och koncepttestning Ta fram datadrivna och användarcentrerade insikter Bidra till produkt- och UX-strategiska beslut Facilitera workshops och presentera resultat för stakeholders och beslutsfattare Identifiera mönster och syntetisera insikter över flera initiativ och produktområden Bidra till utvecklingen av organisationens övergripande researchförmåga Förväntade leveranser 📌 Kvalitativa och kvantitativa användarinsikter kopplade till produktutveckling Rekommendationer som stärker användarupplevelse och produktstrategi Researchrapporter, presentationer och stakeholder-underlag Faciliterade workshops och kunskapsdelning inom organisationen Underlag för prioritering och vidareutveckling av produkter och tjänster Din profil ✅ Flera års erfarenhet av User Research i moderna digitala produktorganisationer Relevant akademisk bakgrund inom exempelvis HCI, Kognitionsvetenskap, Psykologi eller Samhällsvetenskap Gedigen erfarenhet av researchmetoder såsom: Etnografiska studier Contextual inquiry Usability testing Koncepttestning Förmåga att kombinera kvalitativa insikter med kvantitativ eller beteendedata Erfarenhet av att arbeta nära tvärfunktionella produktteam Förmåga att snabbt sätta sig in i nya organisationer och skapa förtroende Mycket god kommunikativ förmåga och vana att presentera för seniora stakeholders Stark förståelse för användarupplevelse, systemtänk och produktutveckling Intresse för hur AI och ny teknik påverkar framtidens researcharbete Personliga egenskaper 🌟 Analytisk och nyfiken Självständig och strukturerad Kommunikativ och pedagogisk Trygg i att arbeta i föränderliga miljöer Samarbetsorienterad med stark stakeholder management-förmåga 📍 Plats: Stockholm 🕒 Omfattning: 100% 📅 Start: 2026-05-27 📅 Slut: 2027-04-26 ⏳ Sista ansökningsdag: 2026-05-21 Sway Sourcing är en innovativ rekryteringspartner som specialiserar sig på att matcha rätt talang med rätt företag – snabbt och effektivt. Vårt huvudfokus ligger inom Ekonomi, Administration, HR, Marknad och IT, men vi har även den breda expertis och flexibilitet som krävs för att leverera skräddarsydda rekryteringslösningar inom alla branscher. Trots att vi är en relativt ny aktör har vi redan byggt förtroende hos många av Sveriges största företag och arbetar både nationellt och internationellt. Med baser i Sverige och Spanien erbjuder vi en unik kombination av lokal expertis och global räckvidd. Vårt starka nätverk och djupa branschinsikter gör oss till en självklar partner för företag som vill ligga steget före i sin rekrytering.

DEPT

Senior UX Researcher (d/f/m) Berlin, Hamburg, Hybrid JOB PURPOSE As a User Researcher, you help product teams make confident, customer-centered decisions by uncovering real user needs, motivations, behaviors and opportunities. You combine strategic thinking with hands-on research to explore problem spaces, test hypotheses and turn insights into action. In this role, you’ll work at the core of one of our key client teams, shaping how research contributes to the development of digital products and services. From exploring the adoption of AI technologies to enabling journey-driven product thinking – you’ll bring clarity to complexity and structure to uncertainty. You’ll design and conduct studies, synthesize results, and make insights accessible and actionable for product managers, designers and other stakeholders. But you’ll also help evolve the research practice itself by refining methods, improving tooling and championing user needs across the team. And you’ll do it all in a dynamic environment with some of the most talented (and fun) people the industry has to offer. WHAT YOU´LL DO * Plan and conduct user research – from exploratory discovery work to usability tests and concept validations * Frame research questions and help teams explore problem spaces before jumping into solutions * Analyse results, document insights, and share them in ways that support product and design decisions * Work closely with designers, product managers and developers in a cross-functional team environment * Support the development of research standards and ways of working that scale across teams and topics * Bring inspiration and structure to the research process, through methods, tools and best practices * Advocate for a journey-driven, evidence-based approach to product development * Stay curious: continuously evolve your methods and contribute to the research culture across the team WHAT YOU BRING * Several years of experience in user research, ideally at an agency and in agile, product-focused environments * Strong skills in running and analysing studies – from usability tests to interviews and concept validations * A talent for making research results easy to understand and act on for designers, product managers and stakeholders * You stay up to date with emerging tools, methods and technologies and enjoy bringing fresh perspectives into the team * Familiarity with journey mapping and experience frameworks and a drive to make them part of real product work * Confidence in facilitating sessions, speaking with users and contributing to product strategy * A proactive mindset: you bring structure, keep pushing your practice forward, and enjoy working hands-on * You’re fluent in German and comfortable working in English WE OFFER * Flexible, hybrid working policy (1-2 days at the office, depending on location); * Company pension scheme. * Lease bike options / JobRad and 25% subsidy for the Deutschlandticket. * Occasional breakfast/lunch at the office, Smoothie Tuesdays. * Stay happy and healthy with a contribution to your health through the OpenUp platform; * €50 personal monthly allowance via our dedicated benefits apps for use across daily expenses and lifestyle perks. * Future Bens - Exclusive access to sustainable, healthy products at attractive deals. * Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations. * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.