Strategy & Operations Manager

Lendable

ABOUT LENDABLE Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: * One of the UK’s newest unicorns with a team of just over 700 people * Among the fastest-growing tech companies in the UK * Profitable since 2017 * Backed by top investors including Balderton Capital and Goldman Sachs * Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. JOIN US IF YOU WANT TO 1. Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 2. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo 3. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting ABOUT THE ROLE Lendable is hiring a Strategy & Operations Manager (US Back Office), (UK- based) to join our Operations function. This is a role for someone from an analytical or operational background who is unusually good at getting to the bottom of a problem and making something happen. You will take full ownership of fraud and complaints at Lendable (US). Understanding how things work today, identifying what needs to change, and leading the work that fixes it. You do not need to have done this specific job before. We are looking for someone who thinks clearly, works from data, and can manage real casework alongside building the processes and tools that reduce how much of it there is. YOUR IMPACT Own the function end-to-end Embed into fraud and complaints operations, map current processes, and redesign them from first principles. Identify what can be automated, what needs better tooling, and where the biggest risks sit. Be the person who understands this part of the business better than anyone else. Run the casework Manage day-to-day fraud investigations and customer complaints alongside the team, ensuring cases are resolved accurately, quickly, and in line with regulatory requirements. At Lendable, we believe in being close to the problem - working directly with the customer experience so we understand what needs fixing, not just what the data says. Keep clear records so every decision can be explained and audited. Drive improvement through data Pull and interpret data yourself to surface patterns - in fraud typologies, complaint root causes, and resolution quality. Define the metrics that matter, build the reporting to track them, and translate findings into clear recommendations for senior leadership. Feed trends and emerging risks back to the team regularly so the business can stay ahead of problems rather than reacting to them. Stay current Keep on top of what is happening in the world of fraud; new attack vectors, regulatory developments, and industry best practices. Bring that knowledge into how we operate and share it across the team. Deliver improvement projects Scope and execute projects that make the fraud and complaints function better: faster, more accurate, less manual. Work cross-functionally with Product, Engineering, and Compliance to bring initiatives to completion and confirm they are working as intended. Manage vendor relationships Own relationships with any third-party providers that support fraud detection or complaints handling. Set clear performance expectations, track delivery, and escalate where things are not working. YOUR EXPERIENCE * A track record of owning and delivering complex projects in a fast-moving environment. The subject matter does not have to be fraud or complaints specifically * Strong hands-on analytical ability: comfortable pulling and interpreting data yourself, not just commissioning it from someone else * Clear, direct communicator who can explain complicated situations simply - in writing, in a deck, and in a room with senior stakeholders * Lateral thinker willing to challenge how things have always been done * Comfortable managing a mixed workload and team: some of this role is structured project work, some is reactive case handling, and the balance will shift * Genuine interest in how technology and AI are changing how operational functions should be built * Experience in financial services or a regulated environment is useful but not required. We value transferable skills and fresh perspectives INTERVIEW PROCESS 1) 15 minute Online Assessment 2) 30 minute call with a member of the Talent Team 3) A 45-minute case study 4) Final interviews with the Principal of Operations, COO and US MD WORKING ARRANGEMENTS This role is based in Lendable's London office. Given the US market focus, working hours can be adjusted to provide meaningful overlap with US time zones. The exact schedule will be agreed on hire but initial hours are 10am - 7pm UK time. LIFE AT LENDABLE * Winning team: the opportunity to scale up one of the world’s most successful fintech companies * Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites * Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls * Health coverage: support for your physical and mental wellbeing, including private health cover * Retirement & savings: long-term financial wellbeing through retirement savings plans * Employee referral programme: earn a competitive bonus when you refer successful new team members * Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations * Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner. Check out our blog!

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our goal is to accelerate EMEA growth by enabling country teams to execute local growth plans — with a primary focus on driving demand. We work closely with marketing, growth marketing, product, communications, data science, and policy at both central and local level to develop scalable, holistic programs across markets. The Difference You Will Make: As a Senior Growth & Operations Manager, EMEA, you will work with both Country and EMEA leadership to develop and execute growth initiatives to accelerate Airbnb’s business in the region.  Your attention to detail, analytical mindset, organization and communication skills will all ensure you succeed. You love to work on multiple priorities, run complex workstreams in parallel and thrive in fast-paced, ever changing environments. You want a role where you will both define strategies then flawlessly execute them. You're equally comfortable presenting to leadership and managing the operational details of a project. This role is based in either London, Berlin, or Barcelona (hybrid, 2 days a week in the office), and is not eligible for relocation support. A Typical Day:  * Own the conception, execution, and measurement of cross-functional business initiatives end-to-end. Concretely, this means defining a crisp problem statement, articulating the ideal solution to that problem, identifying key dependencies blocking that solution, working with cross-functional stakeholders to achieve the solution and driving post-mortem on learnings. These initiatives will span across the demand, supply, and regulatory surfaces of the business, both on tactical short-terms wins and strategic long-term actions. * Support business growth and acceleration by sourcing and operating innovative levers. Concretely, this means sizing, coordinating and operating pilots around broad topics such as traffic, CRM, growth marketing, new supply segments, distribution partnerships…  * Drive regular business operation meetings and initiate meaningful conversations. Concretely, this means organizing and leading weekly meetings or working routines with cross-functional project teams (sales, marketing, product, community, legal…) to ensure key initiatives are on track and escalate accordingly when relevant. * Present analysis, insights and actionable plans to the regional leadership team to drive key business decisions. Concretely, this means using and merging available data sources and tools, internal and external to analyze macro and micro trends and define a key problem to solve. Then based on consultation with internal stakeholders, framing a recommendation and plan to support leadership decisions. Your Expertise:  * Qualified candidates will have 6+ years of work experience, preferably with experience in business consulting or Strategy and Operations in a scale-up. Tech background is a plus. * Business background with understanding of operations and/or sales, growth marketing and commercial partnerships. * Strong project management experience working cross-functionally with multiple departments, ideally in tech companies or in innovation business units. Mastering of project management frameworks and methodologies. Ability to frame issues and develop hypotheses to solve them. Ability to organize and prioritize work, for oneself as well as for various functions to achieve common goals.  * Analytical mindset, able to conduct end-to-end business analysis, leveraging excel and AI tools. SQL or Python knowledge is a plus. * Hands-on approach and detail-oriented. Getting things done fast and learning by doer mindset. * Written and verbal communicator with strong presentation and influence skills. * Fluent in English required; another European language is a strong plus. * Location: London, Berlin or Barcelona, willing to come frequently to the office.   Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. United Kingdom Annual Pay Range £77,000—£96,000 GBP

Reddit

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. We’re looking for a vendor operations program manager to join the GTM Excellence team within Reddit’s GTM Strategy & Operations organization. GTM Excellence is responsible for transforming and scaling sales processes, policies, and programs to reduce friction in the sales cycle, drive systemic consistency, and increase seller productivity. In this role, you will ensure we run efficient ad review processes to reduce delays that can impact campaign launches and delivery. You will serve as a bridge between Sales, offshore vendor teams, and cross-functional partners (Ads Policy) to resolve time-sensitive escalations, remove friction, and create a seamless experience for advertisers and sellers. You should be organized, action-oriented, and comfortable working in a tactical, queue-based environment. Location: Hybrid. London, UK RESPONSIBILITIES: * Oversee day-to-day vendor operations: Monitor KPIs, SLAs, quality metrics, and agent output to help ensure ad review work is executed consistently and efficiently. * Manage vendor relationships: Serve as a primary point of contact for vendor partners, build strong working relationships, conduct regular business reviews, and address operational or performance issues as they arise. * Own sales escalations: Act as an escalation point for time-sensitive, complex ad review issues affecting Sales and advertisers, and turn recurring themes into actionable insights that improve processes over time. * Strengthen escalation and quality controls: Support clear escalation paths and quality control processes for ad review, and help ensure teams are working against well-defined standards. * Translate policy into execution: Turn policy guidelines into clear enforcement checks, training, and workflow documentation for the Ad Review team. * Improve operational workflows: Refine and optimize vendor workflows so process steps are clearly documented and teams have the guidance they need to execute well. * Drive efficiency at scale: Identify and implement practical improvements that increase efficiency, quality, and scale within vendor-supported ad review operations. * Serve as a workflow subject matter expert: Support cross-functional teams by communicating partner needs and helping inform process, product, or tooling improvements. * Partner cross-functionally: Meet regularly with Sales Managers and key cross-functional partners, including Ads Policy, Ads Product & Engineering, and Safety, to ensure the program is meeting current business needs and to gather and action feedback. * Surface actionable insights: Share clear insights with leaders on trends, patterns, and areas for improvement across the ad review operation. REQUIRED QUALIFICATIONS: * * 5+ years of experience in an operations role, preferably in advertising, tech, social media, or a similarly fast-paced environment.  * Experience managing vendor operations teams that support ad review, sales or support functions * Process-oriented, with experience in standardizing and optimizing internal processes  * Strong communication and negotiation skills, especially with senior stakeholders  * Comfortable operating in a fast-paced and evolving work environment * Able to manage time efficiently and navigate ambiguity  * Action-oriented and able to break down complex strategies into an actionable plan * Strong analytical and problem-solving skills Benefits: * Group Personal Pension Scheme with Employer match * Private Medical and Dental Scheme * Income Replacement Programs * Family Planning Support * Gender-Affirming Care * Mental Health & Coaching Benefits * Bike to Work scheme * Flexible Vacation & Reddit Global Days Off #LI-Hybrid In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors. Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.