Trust and Safety Analyst

DEPT

Hybrid DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE As the Lead of Office Experience for UKI & Global Studios, you'll develop, scale, and safeguard the physical and cultural heartbeat of our agency across our London, Manchester, Dublin, Toronto, and Sydney offices, while directly leading and empowering our Office Experience Team. Your main responsibilities will be split into the following four core areas: * Culture & Employee Experience: Partner with local leadership and ERGs (Employee Resource Groups) to develop an unforgettable internal calendar, from monthly socials and events to compliment our wellness and DE&I initiatives. Establishing unified, global consistency across UKI and Global Studios.  * Workplace Operations & Atmosphere: Designing and maintaining high-vibe, frictionless physical workspaces where our teams can do their best work. Alongside this, ensuring our designated offices are safe, secure, legally compliant, and structurally sound. * Team Leadership & Multi-Site Alignment: Directly manage, mentor, and coach the Office Experience team across London, Manchester, Dublin, Toronto, and Sydney. * Budgeting & Financial Management: Commercial ownership and oversight of operational and cultural budgets across all offices. In this role, you will bridge the gap between seamless, compliant operations and a vibrant, inclusive agency culture.  We need a leader who is equally comfortable presenting a high-level workplace strategy to leadership as they are rolling up their sleeves to help prep the studio for a major client pitch, unpack a delivery, or troubleshoot a front-of-house rush. You aren’t afraid to get your hands dirty to get the job done, and you lead your team by example. If you are a natural host, a brilliant coordinator, and a proactive problem-solver who genuinely loves building community and elevating the daily lives of others, we want you on our team. WHAT YOU'LL DO Workplace Operations & Atmosphere * Multi-Site Day-to-Day Operations: Oversee the daily setup, aesthetics, operations, and smooth running of our offices to ensure local teams maintain high-quality, welcoming spaces. * Vendor Management: Manage relationship agreements with key suppliers to ensure high standards are met, and oversee supply inventories across the offices. * Hands-on Support: Lead by example and step in alongside your local London team during peak hours, large pitches, or busy front-of-house moments. * Maintenance Escalations: Oversee reactive and preventative maintenance and coordinate repairs across all offices, acting as the senior escalation point for local teams, landlords, and external contractors. * Health & Safety Compliance: Ensure all designated offices strictly adhere to local health, safety, and fire regulations. Culture & Employee Experience * Agency Events & Socials: Utilise your expertise to lead and direct a vibrant calendar of office events, working collaboratively with local teams to execute monthly socials, holiday parties, and client-facing gatherings. * Wellness & Inclusivity: Direct office-wide wellness initiatives and support local DE&I efforts to make our workspaces inclusive and welcoming for everyone. * First-Class Onboarding: Guide the local teams to ensure a seamless, welcoming, and premium onboarding experience for all new hires. Team Leadership & Multi-Site Alignment * People Management: Direct, mentor, and coach the Front of House team members across London, Manchester, Dublin, Toronto, and Sydney to help them grow and succeed in their roles. * Quarterly Travel: Visit the Manchester and Dublin offices quarterly to connect in person, review operations, and support the local teams on site. * Performance & Development: Conduct regular 1:1s and performance reviews, empowering your team to take ownership of their local spaces. Budgeting & Financial Management * Budget Ownership: Own and manage the overall operational budgets for all designated offices, ensuring cost-effective spending across facilities, operations, and social events. * Team Support: Guide and collaborate with the local Front of House teams to track their local spending, reconcile invoices, and flag variances. * Financial Reporting: Regularly review and report on office expenditures, identifying opportunities for cost savings and operational efficiency. THE ROLE * Hours: Monday to Friday, 9:00 am – 6:00 pm. * Flexibility: Occasional flexibility required outside of core hours to support early morning or evening events. * Location: Hybrid working, with a minimum of 3 days a week based in our London office. * Travel: Quarterly visits to our Manchester and Dublin offices to support and align with the local teams. WHAT YOU'll BRING * Highly computer-literate with advanced Microsoft Office (Word, Excel, Outlook, PowerPoint & Keynote are essential). * Excellent verbal and written communication skills. * Superb organisational and multitasking skills. * Ability to take care of highly confidential information. * Service-oriented and great interpersonal skills. * Ability to handle multiple tasks effectively in a fast-paced environment. * Flexible with the ability to adapt to changes in work priorities. * Someone who is conscientious. WHAT YOU'll GET * Choice of medical healthcare providers (Bupa or Medicash). * 26 days full-time equivalent (pro-rated accordingly for part-time). * Company Pension Scheme. * Employee Assistance Programme. * Ride to Work Scheme. * Season Ticket Loan. * Enhanced family friendly policies. * EV Car Scheme. * Workplace Nursery Voucher Scheme.  * Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®. * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. * Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Wheely

ABOUT WHEELY Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts. We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you. ABOUT THE ROLE As part of the Quality team in London, reporting directly to the Director of Customer Experience, you will be responsible for assessing the Quality of the services provided by the Chauffeurs in London, our largest market. A successful candidate will act as a Mystery Shopper, taking action where necessary to ensure that every journey is beyond expectations. RESPONSIBILITIES * Assess chauffeurs against Wheely Standards through mystery shops * Deliver constructive, on-the-spot coaching to chauffeurs, fostering a culture of continuous improvement * Uphold Wheely’s high level of customer experience by ensuring every chauffeur interaction meets our standards * Act decisively by following protocol in addressing issues with standards (e.g. blocking a chauffeur if they fail a QC) * Using the QC tool, provide detailed, accurate documentation after each inspection * Contribute insights to continually improve Wheely standards based on observed trends and feedback gathered during inspections * Oversee operations at specific locations (example train station, events etc), including on advising on ideal passenger experience, choosing in-app pins for pick up and drop off and managing on-site security where applicable REQUIREMENTS You are someone who takes personal pride in standards and believes luxury is delivered through consistency, discipline, and attention to detail. * 2+ years in a customer-facing luxury environment (e.g., five-star hospitality, premium aviation, private aviation, luxury services or retail). * Experience operating in environments where service quality is measured, audited, and non-negotiable. * Proven ability to coach, influence, and challenge others while maintaining trust and credibility. * Passion for luxury vehicles and a knowledge of their specifications is a plus * Experience driving in London is a plus * Flexibility, able to work at the office and conduct mystery shops all around the city area. WHAT WE OFFER * Office-based role in West London, four days a week with flexible start and finish times, plus one remote day of your choice * Competitive Salary  * Employee stock options plan * Private medical and dental insurance * Life and critical illness cover * Best-in-class equipment * Monthly credit towards Wheely journeys * Cycle to Work scheme * Professional development stipend All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice

Reddit

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. We're looking for an experienced seller to join our Global Strategic Accounts team. This team is a specialized group within Global Large Customer Sales that oversees Reddit’s most significant global advertising partners end-to end, by leading joint business planning, global strategy, and cross-regional execution This role is required to be based in person in London. Responsibilities: * Orchestrate and deepen multi-market relationships with C-suite executives and Global Agency Leads to drive sustainable, long-term global revenue growth * Design and execute global joint business plans that align Reddit’s capabilities with the partner’s overarching global business pillars and annual reports * Serve as a global consultant, providing proactive advice to address macro-industry trends and global consumer behavior. * Identify untapped international territories and strategically position Reddit as a foundational element of our partner’s global media mix * Own the global-to-local strategy, ensuring that high-level global frameworks are effectively localized and executed by regional teams across AMER, EMEA, and APAC * Manage the end-to-end presentation of complex global strategies and ensure a unified voice across all partner touchpoints * Act as the global lead for high-stakes platform updates, crisis management, and international product rollouts, ensuring consistency in communication across all global markets * Shape the global product roadmap by synthesizing complex, multi-market feedback and identifying scalable feature gaps that impact the partner's worldwide operations * Act as a global thought leader by representing Reddit at major international industry forums and within partner internal global summits * Drive cross-functional synergy by building deep internal alliances with Product, Engineering, and Marketing to unlock "first-to-market" beta opportunities for global partners * Mentor and scale global expertise across the organization, elevating the strategic rigor of the broader sales team through the lens of global account management Required Qualifications:  * 12+ years of experience in digital media with at least 7+ years of experience in sales, global partner management experience is preferred * Expertise in orchestrating global partnerships for Fortune 500/Global 2000 organizations * Proven ability to lead matrixed internal teams, coordinating across regional sales, product, and engineering functions to deliver a unified global strategy * Experience leading high-impact global initiatives, such as "first-to-market" international betas or cross-functional product steering committees that shape the platform's global roadmap * Proven experience managing relationships up through C-level executives * Deep industry expertise in specific verticals, product types, and/or measurement solutions * Subject matter expertise in the social media landscape and native advertising * Experience building and executing long-term account growth strategies * Demonstrated top-performer achievement against sales targets * BA / BS degree or equivalent work experience Benefits: * Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support * Family Planning Support * Gender-Affirming Care * Mental Health & Coaching Benefits * Group Personal Pension Scheme with Employer match * Private Medical and Dental Scheme * Income Replacement Programs * Bike to Work scheme * Flexible Vacation & Paid Volunteer Time Off * Generous Paid Parental Leave #LI-Hybrid #LI-NT1 #LI-onsite In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors. Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.