Are You Interested In A Career At Soho House in Los Angeles?

Soho House

If you’re interested in joining our Global Support Office here at Soho House but don't see an opportunity that you'd like to apply to, please send us across your CV. We'll keep your information on file and will reach out if we find a match!    Our Global Support Office is based at 180 Strand, London and houses the below functions –   Soho House * Cities Without Houses  * Communications  * Content & Partnerships  * Design  * Development  * Digital & IT  * Finance  * Legal  * Marketing  * Membership & Events   * People (HR)  * Procurement  * Retail  * Soho Customer Support  Soho Home * Sales  * Interior Design  * Management

Soho House

The role… At Soho House the Front Office Manager encompasses the highest level of hospitality and approachability by creating professional relationships with internal and external stake holders, developing/creating efficient and effective process that drives positive / rememberable member and guest experience as well as fun and inviting. The Front Office Manager at Soho House oversees rooms (hotel) and Front Office operations; including Butlers, Receptionists, and Member Services and assisting with managing the Reservations as well as manages the Evening Membership Guest List. A successful Front Office Manager has previous experience managing a high-volume, elevated and customer driven boutique property. In addition to a keen eye for detail, and unmatched enthusiasm for hospitality and the Soho House brand. Main Duties * Influential leader that creates and refines efficiency by implementing process that enhances member / guest experience and motivates staff to proactively welcome experience * Develop and monitor yearly departmental goals, related to payroll, expenses, staffing levels and guest service Create monthly budgets; keep rooms, expenditure, and staff costs in check as well as guests’ correspondences, process all guests and members claims and disputes; Emphasis on accuracy and proper follow-up * Oversee concierge role and provide information about local attractions, shopping and points of interest in the city * Contribute to yearly departmental goals, related to payroll, expenses, staffing levels and guest service as well as responsible for monitoring and supporting daily operations, greet hotel guests and members upon arrival * Supervise, direct, coordinate, inspire and persuade staff in order to maintain service standards set forth by Soho House & Co as well as Ensure all new hires are provided a proper On-Boarding Training * Participate in identifying talent gaps, interviewing and hiring staff as well as host staff meetings and training opportunities to develop and grow staff skills as well as provide counseling and discipline when applicable * Communicate daily events, guest lists, VIP’s, room (hotel) occupancy and sales budget * Maintain quick correspondence in courteous, professional and rapid manner in order to resolve all guest and staff inquiries * Collaborate with controller and Purchasing Manager to ensure all perishable and nonperishable items are ordered available to distribution and inventory is maintained  * Deliver the highest standards of customer service and process, track and report all guests’ disputes and claims Required Skills/Qualifications * Minimum of 5+ years’ experience managing Front Office operations * Extensive knowledge of Opera, Salesforce, Open Table and Google Sheets is a must * Detail oriented, ability to multitask and work in a fast-paced environment * Customer services oriented and excellent verbal and written communication skills * Flexible schedule, evenings, weekends as needed * Bilingual language skills a plus * Hospitality Degree preferred Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.

Soho House

The Role… We are recruiting for an interior designer who will play an integral role in building our bespoke Soho Home Design consultation service based in our Soho Home, Farmhouse. They will work with walk-in and virtual appointment requested clients to ensure that Soho Home not only meets but exceeds their design expectations. The interior designer is pivotal in educating both clients and team members on all aspects of the home collections. This role requires one day of remote work and four days on-site at Soho Farmhouse, Great Tew. *THIS ROLE IS 40 HOUR FULL TIME POSITION (REQUIRING 5 DAYS ONSITE +  WITH OCCASIONAL WFH), IN SOHO FARMHOUSE - OXFORDSHIRE* Main Duties… * Actively build, maintain and grow relationships with existing and new Soho Home clients. * Host and perform consultations within the store and virtually to define the customer’s design brief. * Create bespoke tailored design presentations including CAD plans and mood boards. * Provide expertise, guidance and an elevated service to clients looking to use Soho Home for interior design projects within their own home. * Own each touch point of the client experience from initial contact right through to delivery, order management and logistics. * Represent the Soho Home aesthetic and brand vision through all installments. * Hold a passion for interiors and a keen interest in immersing themselves into the Soho Home brand in order to become a leader in product and interior knowledge. * Support the visual quality and standards throughout the store/studio space. * Assist Retail Manager in the delivery of staff training. * Design and host interior design workshops , talks and events alongside the events team. What We Are Looking For... * Minimum 2 + years experience within an interior design firm or furniture retail brand. * Highly organised * Interior Design degree level qualification- BA (Hons) * Proficient user of Autocad , Adobe Indesign, photoshop and Microsoft office suite. * Excellent written and verbal communication skills. * Highly organized with a natural flair for design and creativity. * Passionate in people and maintaining relationships. * Results oriented. * Weekend work required Benefits… Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. * Weekly Pay * Commission based on sales targets * Soho Friends Membership * 50% off Food & Drink, 7 days a week * Medicash Health Cash Plan * Life Assurance * Birthday Day Off After 1 Years Service * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.