(Jr.) People Operations & Workplace Manager (m/w/d)

Sumup

HRIS JUNIOR ANALYST 📍 São Paulo, Brazil | People Team ABOUT THE TEAM Our People Tech team is on a mission to enable long-term scalability at SumUp by building the systems and data foundations that help our People function grow without losing its human touch. At the center of that is Workday, our global HR platform supporting more than 3,000 SumUppers across 37 markets. As an HRIS Junior Analyst, you'll help maintain, improve, and support the systems that power the employee experience across our global organization. Working alongside experienced HR Systems professionals, you'll contribute to system enhancements, reporting, process automation, data quality initiatives, and user support, while developing your expertise in HR Technology within a collaborative, international environment. Whether your experience comes from Workday, SAP SuccessFactors, Oracle HCM, ADP Workforce, UKG, Dayforce, or another enterprise HR system, you'll have the opportunity to grow your career while helping build scalable and reliable People Technology solutions. WHAT YOU'LL DO * Support the configuration, maintenance, and continuous improvement of Workday Core HCM * Partner with People Operations, Payroll, Talent Acquisition, and other stakeholders to support system enhancements and process improvements * Assist with testing, validation, and deployment of new configurations and releases * Build and maintain reports and dashboards that support operational and strategic decision-making * Analyze HR data, ensuring data accuracy and contributing to continuous improvement initiatives * Support employees by investigating and resolving HR system-related requests * Maintain system documentation, knowledge articles, and process documentation * Contribute to automation initiatives and projects that improve the employee experience YOU'LL BE GREAT FOR THIS ROLE IF... * You have around 1–3 years of professional experience working with HR systems, HR Technology, or HRIS support * You have experience with Workday or another enterprise HR system such as SAP SuccessFactors, Oracle HCM, ADP Workforce, UKG, Dayforce, or similar * You have a good understanding of HR processes, including employee lifecycle, worker data, organizational structures, or business processes * You're comfortable working with structured data and validating information with accuracy * You have strong Excel or Google Sheets skills; SQL is a plus * You enjoy solving problems, learning new technologies, and improving processes * You communicate clearly and collaborate effectively with technical and non-technical stakeholders * Advanced English is required, as you'll work closely with global teams across SumUp WHY YOU SHOULD JOIN SUMUP 🌎 Opportunity to work with a truly global, multicultural team from our dynamic São Paulo hub in the heart of the city. This involves an office-first setup 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 📚 A dedicated annual L&D budget of R$ 10,000 for education, certifications, and conferences 🏖 Generous time off: enjoy 22 working days of paid leave, plus public holidays and special leave days 💪 Stay fit: Wellhub membership included and gym at the office 💼 Financial wellness: SumUp contributes to your private retirement plan with Santander 🧠 Mental well-being: access to Zenklub for therapy, coaching, and emotional wellness resources 🍽 Meal support: benefit from a tax-free food voucher program with Pluxee 🌴 Break4me: 1-month sabbatical after 3 years of service 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team ---------------------------------------------------------------------------------------------------------------------------------- ABOUT SUMUP Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify. SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Flatpay

ABOUT THE JOB You'll join Flatpay's Global Operations team as an Jr. AI Specialist helping build our merchant-facing Voice AI. We're building an AI to handle merchant support calls across all our markets. As we move through testing and into live rollout in each market, the volume of production data and the complexity of localized product, compliance rules, and merchant behavior grow fast. You'll live close to real merchant calls, expand and stress-test our library of agentic workflows, and lead the discovery of new ones from real merchant problems through to production-ready design. Our ambition is a Voice AI that resolves merchant problems, not just hands them off. The kind of AI that listens, understands what's actually going on, checks the relevant systems, and takes the right action to fix it, the way our best support agent would. Real humans stay ready for the cases the AI can't handle and for merchants who prefer to speak with a person. Your job is to expand what the AI can resolve on its own over time. WHAT YOU'LL DO * Listen in on live merchant calls and observe how merchants actually reach for help, not just how they describe their problems in retrospect. Bring those insights back into workflow design. * Conduct expert interviews with internal product specialists and Support leads across markets and translate what you learn into crisp documentation the AI can act on. * Think end to end about the problem-solving surface. A good agentic workflow composes signals from the merchant’s hardware, the customer portal, what the symptoms the merchant described. The design job is orchestrating those together into one coherent flow, not solving problems from common FAQ content. * Lead discovery and design for new merchant-support workflows end to end: from problem framing through procedure design to integration scoping with the AI team. * Expand our library of agentic workflows and stress-test them for logic, edge cases, and voice-AI reliability before they reach live merchants. * Own the localization angle. Different markets have different product suites, different compliance rules, different self-serve surfaces. Translate that into how our agents should behave per market and how our workflows should be structured around this. * Analyze production data post-launch to see what our agents resolve well, what they don't, and where to invest next. Use that to prioritize both content improvements and new connected data-sources. * Help build the practice as we go. Push back on our current methodology, propose better ways to design, document, or test agentic workflows, and shape the discipline as it matures. * Collaborate closely with our in-house AI team on deployment and quality, and with Support across markets on local nuance. WHO YOU ARE We're less interested in specific frameworks and more interested in how you think and operate. Comfortable in a hyper-growth environment where the roadmap moves fast. If "agentic", "localization angle", or "production ready design" sounds a bit new to you - that's totally fine. Experience is a plus, but we are big believers in smart people will be able to quickly get up to speed with above and solve real problems. You likely bring: * 1-3 years of experience in business operations, an analyst role, product management, conversational AI, support operations, or a similar cross-functional role. Strong recent graduates with real analytical and design instinct also fit. * Comfort working with data. Large volumes of qualitative material (call transcripts, support tickets) come with the territory, and reasonable comfort with quantitative analysis when the numbers matter. Curious about how AI systems work under the hood, even if you're not building them yourself. * A design-forward mindset. You approach merchant problems with an integrated solution in mind, not as an analyst producing findings. * Genuine customer empathy. You're comfortable listening in on live merchant calls, sitting with Support agents, and distill findings into product implications. * Confidence handling multi-market complexity: different product suites, different compliance rules, different self-serve capabilities, different merchant profiles. * Sharp on logic and edge cases. You catch where an agentic workflow will misbehave before a merchant does. * A data-informed mindset without becoming data-dependent. * Ownership-driven. You can lead a discovery phase from start to finish and articulate the reasoning behind your decisions Bonus if you have hands-on experience with LLM APIs, agentic frameworks, or Claude Code; conversational or voice AI; merchant-facing products; multi-market localization; or payments and acquiring.

Insify

A rare opportunity to take real ownership in a fast-scaling European insurtech — and shape outcomes that matter. At Insify, we build insurance for entrepreneurs because we are entrepreneurs ourselves. We know what it’s like to build something from scratch, to take risks, and to carry responsibility that doesn’t switch off at 5 pm. Our mission is simple but ambitious: to make business insurance 10x simpler, faster, and fairer for entrepreneurs and SMEs across Europe. No paperwork. No fine print. No legacy complexity. Just modern software, smart automation, and a relentless focus on the customer. We are a high-growth European scale-up, backed by €43M from world-class investors, on a mission to become a global leader in digital insurance for entrepreneurs and SMEs. Starting in the Netherlands, we’ve expanded into France and Germany, and we’re only accelerating from here. At our core, we’re a tech company. We build our own insurtech platform and rely heavily on data, automation, and AI to redesign the end-to-end insurance experience:  from underwriting to claims. Combined with a fully digital customer portal and strong UX, we’re turning insurance into something surprisingly simple, transparent, and fair. We’re led by seasoned entrepreneurs who’ve built and scaled companies before, and we bring that same ambition, urgency, and ownership mindset to everything we do. Our culture (read this carefully) We’re not just building a company, we’re building a category leader. That comes with ambition, responsibility, and pace. Our culture is defined by three things: High ownership  People own problems end-to-end. If something is unclear or broken, we don’t wait — we step in and fix it. High pace  Priorities shift, and decisions are made quickly. We value momentum and learning over perfection. High standards  Outcomes matter more than optics. We care about results, quality, and follow-through. At the same time, you won’t be doing this alone. We believe great work happens through close collaboration. We work in person, challenge each other’s ideas, and expect contributions from everywhere, regardless of title or tenure. The best ideas often come from unexpected places, and we create space for them to surface. This is a human-sized company. You’ll know the people you work with, you’ll be able to walk over to anyone to ask a question or test an idea, and you’ll be part of the day-to-day energy of building together:  from whiteboard discussions to shared lunches, dogs in the office, and moments to pause and reset. We hire smart, ambitious people who think like owners, value intellectual honesty, and are motivated by impact rather than comfort. If you enjoy challenge, responsibility, and building something meaningful with others, you’ll likely thrive here. If you’re looking for predictability, narrow scopes, or a guaranteed 9-to-5, this likely won’t be the right fit — and that’s okay. We’d rather be honest upfront. Your Mission:   As a Junior Growth Associate, you will act as a "growth engine" and project support, diving into different marketing and sales channels to help us scale at lightspeed. You will ship campaigns, run experiments, and use data and AI tools to move real numbers. Your mission is to support high-impact initiatives that drive new customer acquisition.