Customer Experience Advisor

Polestar

At Polestar, we don't just drive innovation in our cars – our entire business model is different from our competitors. We’re looking for a creative, innovative, experienced, and hands-on professional to be the primary point of contact with our customers and be the ambassador of Polestars premium brand experience. About Polestar Polestar is an electric performance car brand, determined to improve the society we live in by driving the change to sustainable mobility. We are a global team of highly talented individuals who share a passion to change the world. We challenge conventions and we challenge ourselves for the purpose of innovation. We believe innovation is a team effort and that just like each component is critical to the performance of our cars, each person working at Polestar is as important to the team and its performance. We work in close collaboration across empowered global teams that don’t settle for anything less than excellence.     Is this you? If you are interested in joining the Polestar team, don't wait to submit your application. We apply a continuous selection process, and the job post will be open until the position is filled. Let us describe the challenge we offer The Customer Experience Advisor will be an important piece to the puzzle at Polestar and take ownership of the customer journey and resolution of customer inquiries. This person will be responsible for providing our customers with support through various channels including phone, email and chat. As a Customer Experience Advisor, you will play a pivotal role in delivering exceptional, personalized experiences to our customers, ensuring their journey with Polestar is seamless, delightful, and data driven. Your expertise in customer engagement, coupled with your passion for utilizing data to inform decisions, will help shape how we interact with and support our valued customers. We are hiring enthusiastic individuals for a number of shifts based in our Mascouche, Quebec HQ office.  What you’ll do * Provide exceptional customer support across all touchpoints (live chat, email and phone) by addressing inquiries, resolving issues, and offering tailored solutions to meet customer needs. * Address customer inquiries, concerns, and issues promptly, ensuring resolutions are effective and aligned with Polestar’s standards of service. * Act as the customer advocate, ensuring all customer interactions reflect Polestar’s commitment to quality and innovation, while maintaining a positive, empathetic, and personalized approach. * Engage with customers proactively, offering assistance, guidance, and relevant information to enhance their experience with Polestar before, during, and after their purchase. * Leverage customer data and insights to identify trends, predict needs, and drive improvements in the customer experience. Ensure that feedback loops inform continuous enhancement of the Polestar experience. * Work closely with the product, marketing, quality and operations teams to communicate customer feedback, ensure alignment on customer needs, and contribute to the ongoing refinement of Polestar’s offerings. * Use customer feedback, data analytics, and performance metrics to identify opportunities for process optimization and enhancement of the overall customer journey. * Promote Polestar's values, products, and services, ensuring that every customer interaction reflects the brand’s standards of excellence and sustainability. Who you are * Minimum of 2-3 years of experience in a customer-facing role, preferably in a high-end retail, automotive, or technology call center setting. * Proficient spoken and written communication in French-Canadian and English. * Demonstrated ability to deliver superior customer experiences by understanding customer needs and tailoring solutions to meet those needs. * Experience using Salesforce is preferred. * Strong verbal and written communication skills with an ability to connect with customers and colleagues effectively. * Ability to assess complex situations and offer creative, thoughtful solutions that prioritize the customer’s satisfaction and experience. * Comfortable working in a fast-paced environment where flexibility and innovation are essential to success. * A strong interest in sustainable products and technologies, with a particular enthusiasm for electric vehicles and the Polestar brand. People at Polestar We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility. We are an electric performance brand, determined to improve the society we live in.   Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled. Are you ready for the journey? Which is electric by the way...

H & M Hennes & Mauritz GBC AB

Job Description WHAT YOU’LL DO As a Sales Advisor at H&M, you’ll play a key role in creating an outstanding customer experience. You’ll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you’ll contribute to both your own success and the success of the company. You will: Share your fashion and product knowledge to help customers make informed choices. Collaborate with your team to deliver exceptional service at every step of the customer journey. Ensure the sales floor and back of house are well-stocked, organized, and inviting. Support with opening and closing of the store. Represent yourself and the brand positively during all customer interactions. WHO YOU’LL WORK WITH Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all. WHO YOU ARE We are looking for people with… Experience in customer service within fashion, retail, or similar fields. And people who are… Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales. Thriving in collaborative and dynamic environments. Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop. Flexible and action oriented. WHO WE ARE H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. WHY YOU’LL LOVE WORKING HERE At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. JOIN US Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. This is a permanent position offering 30 hours per week with start in August or by agreement. This position is based in Hässleholm and you should be able to work during store opening hours. Language skills in Swedish or English is needed. We have an ongoing selection, so the position may be filled before the application deadline, so send in your application today! The last application date is 20/7. Take the next step in your career together with us. The journey starts here. * Store roles assessment: To manage the high volume of applications for the Sales Advisor role, we use an online assessment method for skills-based recruitment within some of our stores. You will need to complete it as part of the application and screening process. Your responses will be scored by an assessment tool that applies predefined criteria set by H&M Group. Please look out for an email in your inbox/junk email from MAKI. After completing the assessment, you’ll have the opportunity to share feedback and ask questions. If you experience any difficulties or prefer an alternative assessment method, please contact recruitment_support@hm.com. Choosing an alternative will not impact on your application. For more information on how we process your personal data, please see our Privacy Notice. ** We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Jobs Europe AB

Konecta is a BPO and Contact Center company specializing in omnichannel customer experience management. We support some of the world's leading brands in delivering outstanding customer experiences through innovation and highly skilled, dynamic, and multicultural teams. We continuously invest in the training and development of our people to ensure exceptional service in one of the most important areas of any business: customer relationships. Would you like to be part of this project? Our client is one of the world's leading fashion brands, and we are looking for the best talent to join our team! 🎯 Job Responsibilities • Provide customer support via chat and email • Support stores over the phone 🧠 What We're Looking For • Good computer skills • Strong customer-oriented mindset • Excellent written and verbal communication skills with a professional tone • Motivation, dynamism, and a proactive attitude • Previous experience in a contact center is an advantage • Native or fluent Danish language skills (mandatory) • Good command of English (preferred) 💼 What We Offer • Competitive base salary + meal allowance • Performance bonus • Benefits package 🕒 Working Hours Monday to Friday | 08:00 AM – 05:00 PM 📍 Work Location On-site in Lisbon, Portugal ❓ Screening Questions • Are you currently based in the Lisbon area? • Are you available to start immediately?