Service Desk Technician – On-site IT Support 💻🔧

📍 Malmö/Lund | 🕒 Heltid | 🏢 On-site | 🌍 Svenska & Engelska Are you passionate about IT support and enjoy solving technical challenges while delivering great service? 🚀 We are now looking for a Service Desk Technician to join an international Internal Service Desk team supporting users across multiple countries. This is a hands-on role where you’ll be the first point of contact for IT-related issues, working on-site in Malmö while collaborating closely with colleagues globally. 🌍✨ About the role 💼 As a Service Desk Technician, you will support end users with daily IT incidents and requests. You’ll troubleshoot hardware/software issues, manage accounts, document cases in ticketing systems, and contribute to ongoing improvement initiatives and innovative projects. You will be part of a team distributed across 8 different countries, making collaboration and communication a key part of your daily work. Key responsibilities 📌 Respond to user inquiries and provide technical support

Troubleshoot hardware and software issues (OS, applications, network)

Manage user accounts (password resets, access permissions, etc.)

Document and track incidents in the ticketing system

Escalate complex cases and collaborate with other IT teams

Support setup and configuration of new hardware and software

Provide guidance and training to users on IT systems and tools

Contribute to improvement initiatives and innovative projects

We are looking for someone who has ✅ Strong knowledge of Windows and Mac operating systems

Experience with common software applications

Basic understanding of network concepts and troubleshooting

Excellent problem-solving skills and attention to detail

Strong communication and interpersonal skills

Ability to work independently and collaboratively

A structured and proactive mindset with strong initiative 💡

A service-oriented approach and consulting mindset

Education 🎓 Degree in Computer Science or proven experience in a similar IT support / Service Desk role. Language requirements 🗣 Fluent in Swedish and English

Assignment details 📅 Location: Malmö/Lund

Workload: Full-time (100%)

On-site: Yes

Period: 01 March 2026 – 28 February 2027

Last application date: 11 February 2026

✨ Interested? Apply today – we review candidates continuously. Sway Sourcing är en innovativ rekryteringspartner som specialiserar sig på att matcha rätt talang med rätt företag – snabbt och effektivt. Vårt huvudfokus ligger inom Ekonomi, Administration, HR, Marknad och IT, men vi har även den breda expertis och flexibilitet som krävs för att leverera skräddarsydda rekryteringslösningar inom alla branscher. Trots att vi är en relativt ny aktör har vi redan byggt förtroende hos många av Sveriges största företag och arbetar både nationellt och internationellt. Med baser i Sverige och Spanien erbjuder vi en unik kombination av lokal expertis och global räckvidd. Vårt starka nätverk och djupa branschinsikter gör oss till en självklar partner för företag som vill ligga steget före i sin rekrytering.