Service Desk Technician för konsultuppdrag i Helsingborg

Sway Sourcing Sweden AB

📍 Malmö/Lund | 🕒 Heltid | 🏢 On-site | 🌍 Svenska & Engelska Are you passionate about IT support and enjoy solving technical challenges while delivering great service? 🚀 We are now looking for a Service Desk Technician to join an international Internal Service Desk team supporting users across multiple countries. This is a hands-on role where you’ll be the first point of contact for IT-related issues, working on-site in Malmö while collaborating closely with colleagues globally. 🌍✨ About the role 💼 As a Service Desk Technician, you will support end users with daily IT incidents and requests. You’ll troubleshoot hardware/software issues, manage accounts, document cases in ticketing systems, and contribute to ongoing improvement initiatives and innovative projects. You will be part of a team distributed across 8 different countries, making collaboration and communication a key part of your daily work. Key responsibilities 📌 Respond to user inquiries and provide technical support Troubleshoot hardware and software issues (OS, applications, network) Manage user accounts (password resets, access permissions, etc.) Document and track incidents in the ticketing system Escalate complex cases and collaborate with other IT teams Support setup and configuration of new hardware and software Provide guidance and training to users on IT systems and tools Contribute to improvement initiatives and innovative projects We are looking for someone who has ✅ Strong knowledge of Windows and Mac operating systems Experience with common software applications Basic understanding of network concepts and troubleshooting Excellent problem-solving skills and attention to detail Strong communication and interpersonal skills Ability to work independently and collaboratively A structured and proactive mindset with strong initiative 💡 A service-oriented approach and consulting mindset Education 🎓 Degree in Computer Science or proven experience in a similar IT support / Service Desk role. Language requirements 🗣 Fluent in Swedish and English Assignment details 📅 Location: Malmö/Lund Workload: Full-time (100%) On-site: Yes Period: 01 March 2026 – 28 February 2027 Last application date: 11 February 2026 ✨ Interested? Apply today – we review candidates continuously. Sway Sourcing är en innovativ rekryteringspartner som specialiserar sig på att matcha rätt talang med rätt företag – snabbt och effektivt. Vårt huvudfokus ligger inom Ekonomi, Administration, HR, Marknad och IT, men vi har även den breda expertis och flexibilitet som krävs för att leverera skräddarsydda rekryteringslösningar inom alla branscher. Trots att vi är en relativt ny aktör har vi redan byggt förtroende hos många av Sveriges största företag och arbetar både nationellt och internationellt. Med baser i Sverige och Spanien erbjuder vi en unik kombination av lokal expertis och global räckvidd. Vårt starka nätverk och djupa branschinsikter gör oss till en självklar partner för företag som vill ligga steget före i sin rekrytering.

Techrytera AB

About us At Techrytera AB, recruitment starts with you. We are a staffing and recruitment company with deep expertise and a clear focus on IT and Engineering. With our industry knowledge and close dialogue with both candidates and clients, we create precise matches where the right skills meet the right needs. We believe that a truly great match is not just about a job description – it’s about your experience, your potential, and what you genuinely want to develop in. That’s why we always focus on the individual. By understanding your background, motivations, and ambitions, we can connect you with assignments and roles at our clients where you have the right conditions to grow and make an impact. Our goal is to build long-term and meaningful collaborations – for both you as a candidate and for our clients. Job Description For our client we are looking for a Senior Software Engineer - C++. You want to be at the forefront of the software platform development in the automotive industry, with a leading company with modern and generative core values, powering a variety of car functionalities such as the driver experience, active safety features and neat differentiating car features. This is a senior software engineer position that requires technical knowledge of software development in C++ and some Python. It is also a position where you from time-to-time act as a part time execution lead in the team facilitating agile ceremonies such as daily standups, backlog refinements and retrospectives. In this position you will: • Innovate, develop and maintain a rich set of framework functionality and tools enabling and simplifying services and application development for the software platform in the Volvo cars • Use state-of-the-art software languages, such as C++ and Python, and techniques to deliver performance optimizations and a variety of software platform functionalities • Collaborate within and across teams to deliver value in the High-Performance Platform node on the Volvo Cars core computer in a car software and electronics platform • Perform feature and story refinement including architectural designs • From time-to-time facilitate agile ceremonies with the team such as daily standups, backlog refinements, retrospectives and sprint reviews • Conduct fault tracing on emulators and hardware together with different knowledge groups, using hardware that you can have by your desk all the way up to fully drivable cars • Use AI to power and speed up your functionality and test development in a complex and large codebase critical for our core software in the Scalable Product Architecture platform • Work in a highly empowered agile team that is responsible for creating everything from requirements and software architecture to deployments and automated tests  You and your skills The following skills are needed: • Proficiency in C++ development in embedded systems using modern C++ • Great embedded Linux development and debugging skills • Requirement analysis and test development using common unit testing frameworks • Experience of working with build systems, continuous integration and code reviews • An agile generative mindset that embraces change, innovates and creates the new • The ability to work with people for people, to bring out the best of individuals • Master of Science or similar within relevant engineering domain • Fluency in spoken and written English  Meritorious qualifications, but not a must: • Knowledge in safety and security critical software development and coding guidelines relevant for the automotive industry • Development of embedded software frameworks including API design • Python and C programming knowledge including best practices • Automotive experience including standards such as ASPICE • Some interest of electronics and hardware to be able to understand the big picture and system • Curious and passionate person with knack for problem deep-diving To be successful in this job we believe that you are a humble team player willing to go the extra mile having great communications skills in English, both written and verbal. Application When you apply through Techrytera AB, you’re not just applying for a job – you’re starting a dialogue about your career path. We want to get to know you, your experience, and your ambitions so that we can match you with the right opportunities at our clients. Does this sound interesting? Submit your application or get in touch with us to learn more. We look forward to discovering the next step in your career together with you.

Gigstep AB

Service Desk Coordinator Vi söker nu en Service Desk Coordinator till ett bolag i teknikens framkant, där digitala lösningar och innovativa tjänster bidrar till att skapa energieffektiva, säkra och användarvänliga miljöer. Företaget befinner sig i en spännande förändringsresa med fokus på nya arbetssätt, förbättrade processer och moderna systemstöd. Här får du möjlighet att vara delaktig i utvecklingen och bidra till en mer proaktiv och kundorienterad serviceorganisation. Om rollen Som Service Desk Coordinator blir du en central del av verksamheten och ansvarar för att koordinera det dagliga arbetet i servicefunktionen. Rollen är starkt kundfokuserad och innebär att du är en viktig kontaktpunkt för kunder, samtidigt som du samarbetar tätt med interna team och tekniker i fält. Dina arbetsuppgifter Vara första kontaktpunkt via telefon och e-post Ta emot ärenden, samla in relevant information och registrera serviceorder Koordinera och planera insatser för tekniska team och fälttekniker Säkerställa att kundärenden hanteras effektivt och med hög kvalitet Arbeta nära kollegor internt samt stötta i administrativa uppgifter Identifiera förbättringsområden och bidra till utveckling av arbetssätt Hålla dig uppdaterad kring tjänster och lösningar för att ge bästa möjliga service Säkerställa att arbetet följer interna riktlinjer, kvalitet- och säkerhetskrav Vi söker dig som Har gymnasieutbildning eller relevant eftergymnasial utbildning Har erfarenhet av kundservice, support eller liknande roll Är van att arbeta i en större organisation (meriterande) Har god kommunikativ förmåga och trivs i samarbete med olika funktioner Har ett strukturerat arbetssätt och god problemlösningsförmåga Behärskar svenska och engelska i tal och skrift För att lyckas i rollen tror vi att du Sätter kunden i fokus och har en lösningsorienterad inställning Är noggrann, ansvarstagande och har god tidsplaneringsförmåga Tar egna initiativ och arbetar självständigt samtidigt som du är en lagspelare Trivs i en föränderlig miljö och vill bidra till förbättring Övrigt Placering: Malmö