Account Manager (Small, Medium Business)

Account Manager - Italian Speaking (SMB)

Deliveroo

Account Manager - Italian Speaking Deliveroo is on a mission to transform the way the world thinks about food delivery. The Restaurants Team helps our restaurant partners grow their businesses through supporting them to improve their delivery operations and attract new customers. As an SMB Account Manager, you will have discussions with our restaurant partners about all aspects of their business. Whether that's how they can get involved in our national and local marketing campaigns or our most important operational campaign priorities. Additionally, what steps they can take to offer the best delivery experience possible to customers and how they can take advantage of our latest technology and perks. You will help restaurant partners to get the very best out of our platform and you will report to your Account Management Team Leader. This will be an office-based position during your probation, following this, you will have the autonomy of hybrid working. You will work as part of the SMB (Small Medium Business) team in Manchester City Centre. The base salary is £29,300, plus a bonus of up to £6,000 per year, paid quarterly. Start date - 3rd August 2026 What you will do * Manage a portfolio of accounts through desk-based account management model * Support the growth of partners through email, phone, online presentations and video calls * Maintain long-term relationships with our partner base, ensuring the best service is provided so our partners can be successful on our platform * Liaise between your restaurants and our teams to ensure the delivery of our solutions according to our partner's needs * Develop accounts to initiate and maintain favourable relationships with partners, coupled with driving positive outcomes for Deliveroo * Execute campaigns to improve important performance metrics including customer outcomes, retention and order volume growth * Drive engagement with Deliveroo's national and local marketing opportunities for restaurants Requirements * Track record in an account management or similar role * Understand problems and get to the crux of an issue quickly, using data and without over-complicating * The ability to remove barriers through creativity * An excellent phone manner, and experience providing telephone support and selling to customers * Enthusiastic about technology and keen to learn about all the ways in which our tech can help our partners excel * Language skills - fluency in Italian & English Interview Process * Step 1: Apply – Apply for any role you’d like to be considered for. We’re looking forward to hearing from you! * Step 2: AI Screening & Assessment – If your application is successful, you’ll be invited to complete a short phone screening and online assessment with our AI assistant, Maki People. Things to note: this step must be completed to progress & If you can't find the link to the assessment in your inbox, please check your junk/spam! * Step 3: Recruiter Screen – You’ll have a 15-30 minute conversation with someone from Deliveroo to talk through your experience in more detail, learn more about the role, and get guidance on how to prepare for the next stages. * Step 4: Interview & Case Study – You’ll be invited to interview with one of our Managers, which may include a case study where you’ll present your findings (online or onsite). * Step 5: Outcome – We’ll get back to you after your interview to let you know the result! Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.We are a technology-driven company at the forefront of the most expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy, and we are always looking for new ideas. Benefits and Diversity At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Account Manager - French Speaking (French Market)

Deliveroo

ACCOUNT MANAGER - FRENCH SPEAKING (FRENCH MARKET) Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for an SMB Account Manager (French Market) to join our Manchester team. In this role, you’ll help us empower restaurant partners across France to get the very best out of our platform by advising on marketing, technology, and operational excellence. * This role offers a £35,300 OTE yearly package (basic salary £29,300 + up to £6000 bonus yearly). * This role is hybrid (3 days a week in office / 2 days remote working). * Start Date - 3rd August 2026 WHAT YOU’LL BE DOING You’ll be joining the SMB (Small Medium Business) team. Based in Manchester City Centre, we are a high-energy group that supports local independent restaurants through a desk-based consultancy model, helping them navigate the rapidly expanding delivery industry. Here’s what your day-to-day might look like: * Portfolio Management: Lead a diverse portfolio of accounts using a desk-based model, supporting growth through phone, email, and digital presentations. * Relationship Partnership: Maintain long-term relationships with our French partner base, ensuring high-quality service and driving positive outcomes for both the restaurant and Deliveroo. * Campaign Execution: Drive engagement with national and local marketing opportunities to improve key performance metrics, including order volume and partner retention. * Operational Liaison: Act as the bridge between your restaurants and internal teams to ensure our solutions are delivered according to partner needs. * Data-Driven Strategy: Use insights to identify performance barriers and implement creative solutions that help partners offer the best delivery experience possible. WHAT YOU’LL NEED TO THRIVE Essential: * Professional fluency in French, with the ability to converse confidently with business owners in the French market. * Proven track record in account management, with strong relationship-building skills that consistently produce positive results. * Strong communication skills, specifically an excellent phone manner and experience providing high-quality support via telephone or video. * Analytical ability, with a knack for understanding complex problems and finding the crux of an issue quickly using data. * Creative problem-solving, with an enthusiastic approach to removing barriers and a keen interest in how technology drives partner success. Interview Process * Step 1: Apply – Apply for any role you’d like to be considered for. We’re looking forward to hearing from you! * Step 2: AI Screening & Assessment – If your application is successful, you’ll be invited to complete a short phone screening and online assessment with our AI assistant, Maki People. Things to note: this step must be completed to progress & If you can't find the link to the assessment in your inbox, please check your junk/spam! * Step 3: Recruiter Screen – You’ll have a 15-30 minute conversation with someone from Deliveroo to talk through your experience in more detail, learn more about the role, and get guidance on how to prepare for the next stages. * Step 4: Interview & Case Study – You’ll be invited to interview with one of our Managers, which may include a case study where you’ll present your findings (online or onsite). * Step 5: Outcome – We’ll get back to you after your interview to let you know the result! WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Account Manager - Dutch Speaking (Belgium Market)

Deliveroo

ACCOUNT MANAGER – DUTCH SPEAKING (BELGIUM MARKET) Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for an Account Manager – Dutch Speaking (Belgium Market) to join our Manchester team. In this role, you’ll help our restaurant partners in Belgium get the very best out of our platform, advising them on everything from marketing campaigns to operational excellence. Get to know our Commercial team — what drives us, how we work, and what you can expect. WHAT YOU’LL BE DOING You’ll be joining the SMB (Small Medium Business) team. We are a high-energy group focused on supporting the backbone of our marketplace—local independent restaurants—using a desk-based consultancy model to drive their success. Here’s what your day-to-day might look like: * Portfolio Consultancy: Manage a diverse portfolio of accounts through a desk-based model, using phone, email, and video calls to support partner growth. * Relationship Management: Maintain long-term relationships with the Belgium partner base, ensuring high-quality service and driving positive outcomes for both the partner and Deliveroo. * Campaign Execution: Drive engagement with national and local marketing opportunities, improving key metrics such as restaurant retention and order volume. * Cross-Functional Collaboration: Act as the bridge between your restaurants and internal Deliveroo teams to ensure our technology and solutions meet specific partner needs. * Performance Improvement: Use data to identify barriers to success and provide creative solutions that help partners offer the best possible delivery experience. WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: * Proven Account Management: Significant experience in an account management or sales role, with a track record of building strong relationships that produce results. * Multilingual Capability: Professional fluency in Dutch/Flemish is essential to partner effectively with businesses in the Belgium market. * Communication Excellence: An excellent phone manner and experience providing high-quality support and consultancy via telephone and video platforms. * Analytical Mindset: The ability to use data to get to the crux of an issue quickly and solve problems without over-complicating. * Tech Curiosity: A genuine enthusiasm for how technology and digital platforms can help small businesses succeed. Interview Process * Step 1: Apply – Apply for any role you’d like to be considered for. We’re looking forward to hearing from you! * Step 2: AI Screening & Assessment – If your application is successful, you’ll be invited to complete a short phone screening and online assessment with our AI assistant, Maki People. Things to note: this step must be completed to progress & If you can't find the link to the assessment in your inbox, please check your junk/spam! * Step 3: Recruiter Screen – You’ll have a 15-30 minute conversation with someone from Deliveroo to talk through your experience in more detail, learn more about the role, and get guidance on how to prepare for the next stages. * Step 4: Interview & Case Study – You’ll be invited to interview with one of our Managers, which may include a case study where you’ll present your findings (online or onsite). * Step 5: Outcome – We’ll get back to you after your interview to let you know the result! Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!