Trustpilot · Melbourne
Regional Manager, Account Management (ANZ & Asia)
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We r...
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the
universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's
still so much exciting work to do. Come join us at the heart of trust!
As the Regional Manager, Account Management, you will be responsible for successfully guiding a small team of Trustpilot account
managers across Asia accounts in the Midmarket and Enterprise segment. You will be responsible for the customer journey from
onboarding, retaining & growing the customer base. This customer base includes some of the biggest brands in Australia. In
addition, the job entails leading Trustpilot's presence in Australia and New Zealand facilitating the professional growth of
personnel, hiring, regularly optimizing workflows and acting on employee feedback, coordinating team/office activities, and
working closely with international stakeholders to move the team forward.
What you’ll be doing:
- Overseeing a team of commercial reps, responsible for commercial growth for the midmarket and enterprise segments within the
ANZ and Asia markets.
- Actively guide the team on industry best practices to define and achieve goals in line with the overall regional and company
strategy.
- Overall ownership and responsibility for Enterprise & Core customers across the full customer journey within the designated
market/region.
- Support developing mid-long term strategy within Enterprise & Core customers that increases retention rates while increasing
productivity in our New Business efforts.
- Identify customer needs and pain points and develop innovative solutions to enhance the customer journey.
- In addition, this role has people management responsibilities including hiring, interviewing, driving employee growth and
development, and overseeing performance.
- There will be a need for some travel to Europe on occasion, as well as late afternoon/evening meetings from time to time.
Who you are:
- You have a good understanding of the ANZ and ideally across other Asian markets.
- Skilled in guiding a team and engaging in personnel management responsibilities, including performance reviews, financial
planning, organizational development, and hiring processes.
- A thorough understanding of renewal processes, contract negotiation, and customer lifecycle management.
- A proven history of providing a great customer experience.
- An enthusiasm for account management and building a positive team environment
- A history of consistently surpassing business performance benchmarks
- Align with our values of being: We start with the customer, We act with integrity, We are positively human, We make it happen
and We win together.
What’s in it for you:
- A range of flexible working options to dedicate time to what matters to you.
- Attractive compensation package + bonus.
- 25 days holiday (plus bank holidays) along with 2 (paid) volunteering days a year to spend your time giving back to the causes
that matter to you and your community.
- Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist.
- Superannuation, salary continuance, and life insurance.
- Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health, and access to a
24/7 Employee Assistance Plan
- Paid parental leave.
- Cycle to work scheme.
- A buzzy office with a fully stocked fridge and all the snacks and refreshments you can ask for. There are also regular socials,
lunches, and fun offsite strategy sessions — and tons of opportunities to connect and have fun as a team.
Still not sure?
We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your
experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking
at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!
#LI-Hybrid #LI-KW1
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of
trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help
consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual
Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in
Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we
create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal
symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an
equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans,
doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to
shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different
viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to
race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity,
disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is
appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as
necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the
recruitment process more generally, please let us know by contacting our Talent Acquisition Team
(talent.acquisition@trustpilot.com) quoting the role you wish to apply for.
Role
Regional Manager, Account Management (ANZ & Asia)
Category
Commercial
Locations
Published
July 10
Deadline
August 15