Tech Business Analyst på Ippon Technologies i Melbourne
Ippon Technologies · Melbourne
Tech Business Analyst
Ippon is a team of true technologists who leverage contemporary thinking and tools to enhance the way our clients drive value. Whether it’s a bespoke platform t...
Ippon is a team of true technologists who leverage contemporary thinking and tools to enhance the way our clients drive value. Whether it’s a bespoke platform to improve employee engagement within a national retail chain, or developing an app that provides next level direct customer interaction; value is delivered to our clients when we begin by understanding the business outcomes they desire and then apply our technical expertise to make these a reality.
Business Analysts at Ippon consult with clients on how technology can solve their business challenges and then scope, build and deliver solutions that meet the identified needs.
You will work with the team to define a technology solution to meet that need, utilising their strong knowledge of the client’s business requirements, and support the delivery of that solution into production in the client’s business environment. You’ll work all the way from discovery to delivery and beyond to solve problems that are at the heart of some of the most burning issues for our clients.
You’ll find the work challenging, the people stimulating and the environment-friendly, welcoming and accepting.
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an
intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex
systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready
to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Job Title: Business Systems Analyst
Your opportunity:
New Relic is looking for an experienced Business Systems Analyst to play an essential role in supporting our Global Technical
Services organization (GTS). The primary focus of the role will be supporting ongoing strategic initiatives, systems enhancements,
change requests, and permission requests while contributing to testing and change management in preparation for production
releases in Salesforce.
The Business Systems Analyst will be part of the GTS Enterprise Systems team at New Relic, working side by side with the Program
Manager, other Business Systems Analysts, and development teams to deliver high-quality solutions.
As the Business Systems Analyst, you will handle enterprise aspects of our Salesforce Service Cloud platform. To be successful,
you’ll need a deep understanding of Global Tech Support business processes and translate them into Service Cloud systems
requirements, build effective solutions, and ensure the full adoption of the Service Cloud platform and integrations.
What you’ll do:
* Collaborate with Program Managers to translate business needs into clear user stories, acceptance criteria, and build-ready
specifications for engineering teams.
* Create visual system and process documentation such as wikis, flows, and wireframes to support all requirements.
* Partner with Engineering teams to scope and implement new Salesforce features, ensuring alignment with business objectives and
technical best practices.
* Own the end-to-end testing lifecycle, including User Acceptance Testing (UAT), to ensure the quality and stability of all
system enhancements prior to deployment.
* Design and implement performance metrics and reporting dashboards to track project ROI, system adoption, and the impact of
build iterations.
* Drive change management and user enablement strategies, creating documentation and training resources to maximize platform
adoption across the organization.
* Provide internal system support for Salesforce platforms, managing incoming requests and resolving operational issues to
minimize downtime.
* Perform system administration, including user management, data hygiene, and configuration updates, to maintain optimal platform
health and data integrity.
* Manage third-party integrations (e.g., Sharefile, EzProtect, AWS Connect), ensuring seamless interoperability and consistent
performance within the Salesforce ecosystem.
Requirements for this role include:
* 4+ years of professional experience in a Business Analyst, Systems Analyst, or equivalent role
* 3+ years of hands-on expertise with Salesforce platforms, including Service Cloud, Experience Cloud, Sales Cloud, and
Agentforce
* At least 2 years of project management or analysis-focused experience is highly preferred
* Deep business acumen regarding Technical Services and Support operations
* Proven capability in drafting comprehensive requirements, user stories, functional specifications, and business process
documentation
* Exceptional skills in communication, critical thinking, problem-solving, collaboration, and stakeholder management
* Demonstrated capability to articulate technical issues clearly and resolve problems across all organizational tiers
* Highly proficient at managing and balancing competing priorities effectively
* Practical experience working with Jira and participating in scrum events
Bonus points if you have:
* Salesforce Certified Business Analyst or other Salesforce certification preferred
* Experience building Salesforce testing automations
* Familiarity with Revenue Operations team structures and processes
* Familiarity with support entitlement structures
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable
bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and
abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and
perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our
mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to
resume@newrelic.com.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model
allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete
employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background
check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with
applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not
accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a
signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing
requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in
any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual
orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or
other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
BIST DU BEREIT, DIE LÜCKE ZWISCHEN PRODUCT UND MARKT ZU SCHLIESSEN?
Bei Wemolo leben wir #own(y)ourgrowth – mit einer klaren Vision, viel Gestaltungsspielraum und einem Umfeld, in dem Innovation und
persönliche Entwicklung Hand in Hand gehen. Als eines der am schnellsten wachsenden Scale-ups in Deutschland revolutionieren wir
das Parkraummanagement durch smarte Software und AI-gestützte Technologie.
Die Challenge: Neue Features werden gebaut, aber noch nicht konsequent in Umsatz übersetzt. Produktwissen erreicht das Sales-Team
oft unvollständig, und Marktfeedback kommt zu spät im Product-Team an.
Deine Rolle: Als GTM Enablement Manager (all genders) bist du das bindende Glied zwischen Product und Commercial. Verankert im
Business Development Team sorgst du für ein nahtloses Zusammenspiel und treibst gleichzeitig strategische Themen voran, die das
Wachstum von Wemolo direkt beeinflussen.
What to expect
* Schnittstellen-Ownership: Du verantwortest die Schnittstelle zwischen Commercial und Product – von der strukturierten
Bedarfsanalyse im Sales-Team bis zur priorisierten Übergabe an das Produktmanagement sowie den Rückfluss an Sales
* Roadmap & Marktfeedback: Du stellst sicher, dass Kunden- und Marktfeedback direkt in die Produkt-Roadmap einfließen – daten-
und business-case-getrieben, statt nach Bauchgefühl
* Sales Enablement: Du besitzt das Product Playbook aus kommerzieller Sicht und übersetzt neue Features und Release Notes in
klare, verkaufsstarke Value Propositions statt technischer Datenblätter
* GTM & Launch-Execution: Gemeinsam mit dem Account Management und Business Development entwickelst du Playbooks sowie
Pitch-Materialien und stellst sicher, dass neue Features in bestehenden und neuen Verticals erfolgreich verkauft werden
* Teamübergreifende Kollaboration: Als bindendes Glied zwischen Product, Sales, Marketing und Operations strukturierst du das
Alignment, treibst Entscheidungen voran und berichtest direkt an den Head of Business Development
Inspire us by
* Experience: Du bringst 3–5 Jahre Erfahrung an der Schnittstelle zwischen Product und Commercial mit (z. B. als Product
Marketing Manager, Business Analyst im SaaS-Umfeld, Tech-Consultant oder Business Development Manager mit starkem Produktfokus)
– idealerweise in einem B2B Scale-up oder Startup
* Commercial Mindset: Du denkst in Umsatz und Impact – für dich ist ein Feature erst dann erfolgreich, wenn es sich verkauft.
Komplexe Produktwelten übersetzt du mühelos in echten Kundennutzen
* Strukturiertes Arbeiten: Du priorisierst konsequent, arbeitest hypothesengetrieben und baust skalierbare Prozesse für die
Zukunft auf
* Stakeholder Management: Du kommunizierst souverän und auf Augenhöhe mit Product Managern, Sales-Teams und Commercial Leads –
dabei kannst du moderieren, eskalieren und Teams alignment-fokussiert zusammenbringen
* Sprachkenntnisse: Du hast C2 Deutschkenntnisse und sprichst verhandlungssicheres Englisch, weitere Fremdsprachenkenntnisse sind
von Vorteil.
What we offer
* Flexibilität & Eigenverantwortung: Dein Arbeitsalltag, deine Performance - Unser hybrides Modell ermöglicht dir fokussiertes
arbeiten im Homeoffice, frische Perspektiven in der Workation sowie persönlichen Austausch an unseren Anchor-Days (Dienstag bis
Donnerstag)
* Mobilität nach Maß: Volle Fahrt voraus - Ob nachhaltig mit Bike-Leasing oder bequem mit Fahrtkostenzuschuss, wir halten dich
mobil und flexibel auf Kurs
* Ownership & Gestaltungsspielraum: Dein Impact, deine Bilanz - Übernimm volle Ownership für deinen Bereich und deine KPIs
* Teamkultur & Networking: Echte Verbindungen – auch abseits vom Daily Business. Feier Erfolge mit uns bei legendären Teamevents
und Spirit Days
* Produktive Umgebung: Brainfood Deluxe - Ob Siebträger-Kaffee, Bella&Bona Online-Kantine, frisches Obst oder Müsli Bar. Dein
Wohlbefinden ist die Basis für starke Performance
* Gesundheit & Ausgleich: Bleib in Balance mit EGYM Wellpass oder Urban Sports Club - deutschlandweit Zugang zu 1.000+ Sport- und
Gesundheitseinrichtungen
* Dresscode? Dein Code: Bei uns zählt, was du bewegst – nicht, was du trägst. Zieh an, worin du dich am wohlsten fühlst
Innovation through diversity
Unabhängig von deinem Hintergrund, deiner Herkunft, deiner Geschlechtsidentität oder deinen individuellen Voraussetzungen ist es
deine Persönlichkeit, die uns interessiert. Deshalb schaffen wir eine Kultur des Miteinanders und des Respekts, in der jedes
Teammitglied ein Mitspracherecht hat, sich persönlich weiterentwickeln kann und wertgeschätzt fühlt.
Still here?
Dann könnten wir ein perfektes Match sein!
Bewirb dich am besten über unser Bewerbungsportal - so landet deine Bewerbung direkt bei uns im Team und wir können sie schnell
und unkompliziert prüfen.
Falls du Fragen hast, schreibe gerne an Anna-Lena Kramny unter anna-lena.kramny@wemolo.com.
Ready to own (y)our growth?
Passionate about making ideas a reality? Join our welcoming world of tech and let your ideas soar.
Your Role
We are part of a large-scale digital transformation programme aimed at digitalising and streamlining product lifecycle management across our engineering and manufacturing organisation. The programme spans multiple business units and involves deep integration between PLM and ERP systems.
We are looking for a Product Configurator Specialist - or a Business Analyst with a strong IT and PLM affinity - to support the programme. This role sits at the intersection of business process design and system configuration. You do not need to come from a Siemens background; what matters most is a solid understanding of variant and product configuration logic. We are open to candidates at different career stages - if this sounds like you, reach out.
Key Responsibilities:
Analyse and document product configuration requirements and variant rules.
Support configuration of a Product Configurator tool (Siemens or equivalent background welcome).
Bridge the gap between business stakeholders and IT/PLM teams - translating complex configuration needs into workable solutions.
Participate in testing, validation, and go-live activities.
Contribute to process documentation and user training.
Your Profile
Required Skills & Experience:
Understanding of product configuration principles (variant logic, option/feature models, rules-based configuration).
Experience with PLM, CPQ, or similar configuration-heavy environments.
Strong analytical skills and ability to map business processes to system capabilities.
Comfortable working in an IT project environment with developers and architects.
Fluent in English; Swedish is a plus.
It is an advantage if you have:
Hands-on experience with Siemens Teamcenter Product Configurator, SAP Variant Configuration, or similar tools.
BA certification or structured requirements engineering background.
Familiarity with aerospace or defence product structures.
Experience working in Agile or hybrid project methodologies.
This position requires that you pass a security vetting based on the current regulations around/of security protection. For positions requiring security clearance additional obligations on citizenship may apply.
What you will be a part of
Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters.
Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,100 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world.
Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations. Read more about us here.
