Operations Associate, New Grad (Mexico)

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. WHAT YOU'LL DO RESPONSIBILITIES • Investigate accounts to identify fraudulent merchants, card testing, account takeover, and other fraud vectors • Conduct investigations on merchant accounts to support financial partner requirements • Assess risk factors and trends of potentially fraudulent activity • Help maintain fraud detection strategies and business rules that balance fraud loss and customer experience • Contribute to root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance • Participate in monthly, quarterly, and annual business reviews for the Fraud Operations team WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS • Some experience in fraud analysis, fraud investigations, or fraud operations • Experience using data to make assessments and judgments • A team-focused mentality and effective problem-solving skills • The ability to approach challenges from a user perspective while being pragmatic and solutions-oriented • You have availability to work 100% in-office • You're willing to periodically work a weekend (remotely) for which you will be compensated with weekdays off PREFERRED QUALIFICATIONS • Fraud experience in payments, e-commerce, or fintech mitigating digital and card-not-present fraud • Knowledge of fraud schemes, fraud prevention methods, and fraud detection tools • Prior fraud experience across multiple industries and verticals • Experience in a high-growth technology company • Experience working from a queue

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals WHAT YOU’LL DO As a Risk/Fraud Operations Team Lead, you will operate in a player-coach capacity, directly leading a team of Operations Associates while maintaining hands-on involvement in complex casework. You will be accountable for driving operational excellence, developing talent, and delivering strategic initiatives that shape the future of our Risk Operations function. Responsibilities * Lead, coach, and develop a team of Operations Associates through regular 1:1s, performance conversations, and structured goal-setting aligned with organizational priorities * Monitor and report on team performance against KPIs, managing capacity, scheduling, and workload distribution across queues and channels * Dedicate approximately 40% of your time to core casework, including handling complex, high-risk escalations and conducting quality reviews * Serve as a subject matter expert in Risk and Fraud Operations, guiding thorough investigations to protect Stripe's business, brand, and mission * Lead root cause analyses on complex operational challenges, leveraging data to identify trends, surface gaps, and drive actionable improvements * Develop sustainable solutions to systemic issues and present data-backed recommendations to leadership * Build and maintain strong cross-functional relationships across the Risk vertical, representing your team's priorities in strategic forums * Support recruitment, hiring, and onboarding initiatives while fostering an inclusive, high-performing team culture * Advocate for meaningful product and process improvements that deliver lasting operational impact * Champion company-building initiatives, mentor future leaders, and consistently model Stripe's core principles in all decision-making Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements * 6+ years of experience in Fraud Operations, Fraud Strategy, or Financial Crime Operations * Proven experience coaching and leading operations teams with a track record of managing and improving performance * Experience mentoring others and delivering constructive, growth-oriented feedback * Strong ability to use data to drive operational decisions and deliver weekly and monthly business metrics and reporting * Demonstrated subject matter expertise in Risk Operations * Ability to work cross-functionally to deliver results and build strong partnerships * Exemplary planning, prioritization, and time management skills * Excellent written and verbal communication skills * Fluency in both English and Spanish Preferred qualifications * Deep knowledge of risk reviews, policy/compliance operations, and fraud detection tools * Experience managing risk events and identifying at-risk scenarios within operational systems * Experience leading or contributing to cross-departmental or transformational initiatives * Familiarity with operational tools such as Jira and incident management workflows

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise, and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We're going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe's growth. ABOUT THE TEAM At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. WHAT YOU'LL DO RESPONSIBILITIES * Troubleshoot and solve complex problems * Analyze our processes and instigate changes to help scale our operations and improve user experience * Work closely with other Stripe teams across the globe * Gain unique insights into how thousands of businesses on Stripe scale and operate * Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * You are a recent graduate with less than 12 months of full-time working experience or a 2026 graduate with full-time availability. * You have experience in writing SQL queries to query relational databases. * You have strong analytical skills to investigate, prioritize, and identify the root cause of issues. * You have excellent English communication skills, both written and verbal. * You have a user-first mindset and are energized by the challenge of solving difficult problems. * You excel in analytical thinking and problem solving. * You enjoy learning about technical products and processes. You are an organized self-starter with a passion for finding solutions to our users' challenges. * You have a process-oriented mindset and ability to get things done. * You enjoy working in an in-office environment with strong cross-team collaboration and support. * You are able to prioritize and enjoy working in a quick-moving environment. PREFERRED QUALIFICATIONS * You have experience navigating the nuanced complexity of financial systems and solving large-scale, technical challenges. * You have experience identifying and triaging technical issues. * You have Python or Scala knowledge.