Program Manager, Commercial Solutions

Stripe

PROGRAM MANAGER, BUSINESS PRACTICES   WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM Global Business Services’ (GBS) Business Practices team establishes and manages policies and processes for the GTM motion, including deal policy, approval and revenue contracting processes, and other deal related operations (e.g. misbilling, deal support models, etc). The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region; GBS drives change across go-to-market, positively impacting Stripe users, and cross-functional teams. GBS’s priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations. This role sits within Global Business Practices’ Business Practices team, responsible for establishing, managing, and improving policies and processes to improve deal quality and velocity for Stripe. WHAT YOU’LL DO Our Business Practices Program Managers are focused on solving GTM’s deal lifecycle challenges to create scalable and efficient deal policies and processes in support of commercial activities. We are looking for a strong program manager who can independently own clearly-scoped workstreams, collaborate effectively across teams, and is building toward progressively larger program responsibility.  The ideal candidate will: (1) have deal policy or process experience in a technology or GTM environment, (2) have strong communication skills to work collaboratively across functions, and (3) be comfortable working independently while partnering with management at key decision points.  RESPONSIBILITIES * Own and drive discrete deal lifecycle program workstreams end-to-end, coordinating cross-functional support needed to deliver projects on time and within scope * Maintain and improve internal GBS program documentation, ensuring methodologies, processes, and operational playbooks are accurate, accessible, and continuously updated to support team knowledge and continuity.  * Structure and execute a repeatable communications process for the GBS team, ensuring consistent, timely, and audience-appropriate messaging across internal stakeholders. * Support change management activities including stakeholder engagement, engaging champions, messaging and communication planning, and enablement delivery * Develop strong collaborative relationships with key stakeholders across Stripe across levels and functions * Prioritize among various projects and synthesize data to guide/support strategy and decision, with manager input * Prepare data-driven analyses and briefs to support senior stakeholder recommendations and decisions WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 2–3 years of experience in program management, business operations, deal operations, or a related discipline * Demonstrated ability to independently apply AI tools to core job responsibilities, proactively identify opportunities to improve workflows using AI, and support teammates in adopting AI-driven processes. * Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment * The ability to diagnose, simplify and structure problems and solutions while having command of “the details” * Enthusiastic “roll up your sleeves” mentality  * Strong analytical, presentation, and communication skills; comfortable working with cross-functional stakeholders and presenting data-driven insights and recommendations. * Comfort with Excel and/or Google Sheet for analyzing large datasets * Prior experience with Salesforce, CPQ, Deal Approval, Contract Lifecycle Management tools PREFERRED QUALIFICATIONS * Comfort operating with incomplete data and adapting / re-prioritizing activities as business needs change * Deep problem solving and analysis experience (solving business problems - commercial, operational, financial) in a sales-oriented environment * A growth mindset and innate curiosity where every interaction is an opportunity to learn and improve (yourself, and those around you) * You demonstrate leadership qualities throughout your work – taking ownership of challenges, selflessly supporting your colleagues, and setting the standard for quality in your deliverables * Prior experience with payments and/or SaaS

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM Global Business Services’ (GBS) Commercial Solutions team ensures operational and programmatic excellence across deal cycles, increases revenue through the development of transformative commercial constructs, and drives closure of Stripe’s sold portfolio. The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region. GBS drives change across go-to-market, positively impacting Stripe users, and cross-functional teams. GBS’s priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations, as well as User feedback and market insights. This role sits within Global Business Practices’ Commercial Solutions team, responsible for developing, launching, and maintaining commercial constructs and programs to drive revenue for Stripe. WHAT YOU’LL DO Stripe's Global Business Services' Commercial Solutions team is looking for a Commercial Solutions Program Manager to own the end-to-end programmatic development of commercial and GBS launch readiness programs that drive revenue for Stripe. Programs have a large scope and impact in nature, including owning the development and support of first-of-its-kind commercialization efforts, ongoing program support (pre- to post-launch), custom deal support related to the program, ownership of related enablement and communications, as well as acting as a change agent across the business. You're responsible for the end-to-end management of commercial and GBS launch readiness programs, driving cross-organizational alignment through the delivery of related outputs. This role requires a background in program management and commercial program experience, change management, a strong understanding of private pricing frameworks (and pricing analysis), and experience scaling global, cross-organizational mechanisms. You have experience in program management ownership, custom pricing strategies, and a background in supporting selling motions. You have strong communication skills and executive presence to effectively communicate with Stripe senior leadership. You'll love this role if you're a natural relationship and mechanism builder. RESPONSIBILITIES * Independently lead large scale, cross-functional commercial or GBS launch readiness programs that have Stripe-wide impact, oftentimes first-of-its-kind programs and initiatives * Manage and lead a highly complex program which requires considerable resources and high levels of complex functional and technical integration and knowledge  * Support the commercial program deal motion, partnering with Deal Pricing and Deal Strategy Strategists, sellers, and internal stakeholders to solution custom commercial approaches  * Work cross-functionally with sales teams, sales leaders, services/support teams, product teams, and cross-functional teams to develop, launch, and scale the commercial program (continuously evolving the ways Stripe goes to market) to support commercialization efforts * Identify, surface, and action systemic, broad issues and gaps, proposing holistic solutions to address root causes  * Navigate and propose creative solutions through complex programmatic problems at scale across Go-To-Market and Stripe * Partner with cross-functional teams such as Legal, Finance, Accounting, Service Teams, Product Teams, etc. to resolve and remove internal blockers * Provide coaching for other Commercial Solutions team members, identifying areas to upskill across the function * Act as a liaison within Sales, Deal Pricing and Deal Strategy Strategists, and other stakeholders for custom elements  * Facilitate meetings, working sessions, and exercises that assist the leadership team in optimizing effectiveness among themselves and across the organization in general * Advocate on behalf of a position and quickly gain cross-functional alignment on the position * Quickly build credibility and trust with internal stakeholders * Provide strong leadership, communication, and persuasion skills  * Lead projects to solve existing commercialization issues WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * Independently lead large scale, cross-functional commercial or GBS launch readiness programs that have Stripe-wide impact, oftentimes first-of-its-kind programs and initiatives * Manage and lead a highly complex program which requires considerable resources and high levels of complex functional and technical integration and knowledge * Support the commercial program deal motion, partnering with Deal Pricing and Deal Strategy Strategists, sellers, and internal stakeholders to solution custom commercial approaches * Work cross-functionally with sales teams, sales leaders, services/support teams, product teams, and cross-functional teams to develop, launch, and scale the commercial program (continuously evolving the ways Stripe goes to market) to support commercialization efforts * Identify, surface, and action systemic, broad issues and gaps, proposing holistic solutions to address root causes * Navigate and propose creative solutions through complex programmatic problems at scale across Go-To-Market and Stripe * Partner with cross-functional teams such as Legal, Finance, Accounting, Service Teams, Product Teams, etc. to resolve and remove internal blockers * Provide coaching for other Commercial Solutions team members, identifying areas to upskill across the function * Act as a liaison within Sales, Deal Pricing and Deal Strategy Strategists, and other stakeholders for custom elements  * Facilitate meetings, working sessions, and exercises that assist the leadership team in optimizing effectiveness among themselves and across the organization in general * Advocate on behalf of a position and quickly gain cross-functional alignment on the position * Quickly build credibility and trust with internal stakeholders * Provide strong leadership, communication, and persuasion skills  * Lead projects to solve existing commercialization issues PREFERRED QUALIFICATIONS * Direct product launch oversight and experience * Payments industry experience * MBA degree in Business, Technology, Finance, or Economics * Possess a PgMP or PMP certification

Valtech

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.  THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.  We are proud of:  * The work we do and the innovation we drive  * Our values of share, care and dare  * A workplace culture that fosters creativity, diversity and autonomy  * Our borderless, global framework, which enables seamless collaboration    THE ROLE   The Data Program Manager holds end-to-end accountability for the delivery, governance, and continuous improvement of complex data and AI transformation programmes. The role is delivery-focused and operates at a senior level, with responsibility for programme outcomes, governance, and performance. The role also requires strong commercial awareness and the ability to support opportunity shaping and initiative definition in collaboration with Client Partners when needed. Role responsibilities * Own and oversee cross-workstream alignment, dependencies, and critical path across the full programme lifecycle. * Define, own, and continuously evolve programme-level artefacts, governance, and reporting to support decision-making and assurance. * Provide clear, insight-led executive reporting to senior client and Valtech leadership, highlighting risks, opportunities, and recommendations. * Own programme assurance, including regular health assessments and proactive intervention. * Shape and mobilise new initiatives and opportunities within the engagement. * Identify and drive improvements to delivery models, team structures, and ways of working. * Act as an escalation point for complex delivery, commercial, or stakeholder challenges. * Ensure delivery outcomes align with strategic client goals and long-term account objectives.   MUST HAVE QUALIFICATIONS To be considered for this role, you must meet the following essential qualifications:  * Proven experience leading complex Data & AI programmes with multiple concurrent workstreams, teams, and senior stakeholders. * Proven experience owning large-scale programmes or portfolios, including scope, budget, risk, and value realisation. * Proven experience in the management of project budgets * Demonstrates commercial acumen, including ownership of programme financials, forecasting, and optimisation of margin and efficiency. * Supports opportunity shaping in collaboration with Client Partners, shaping ambiguous briefs into structured programmes and delivery approaches. * Strong experience in delivery assurance: assessing programme health, identifying risks, gaps, and inefficiencies, and driving corrective action. * Proven ability to design and evolve programme governance, operating models, and team structures. * Experience using data and performance metrics to inform decisions and drive continuous improvement. * Comfortable influencing across disciplines, markets, and seniority levels. * Upper-Intermediate English level.   COMMITMENT TO REACHING ALL KINDS OF PEOPLE  We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.    THE BENEFITS   This is a position based in Lisbon, Portugal. Beyond a competitive compensation package, we offer:  * Flexibility, with remote and hybrid work options (country-dependent)  * Career advancement, with international mobility and professional development programs  * Learning and development, with access to cutting-edge tools, training, and industry experts  Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.     YOUR APPLICATION PROCESS Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential. ⚠️ Beware of recruitment fraud! We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.     ABOUT VALTECH Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.  At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.  At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.  Are you ready to create what’s next? Join us.