Customer Value Manager (m/f/d)

Sereact

WHO WE ARE: We build the intelligence that lets robots sense, reason, and act in the real world—moving beyond the lab and into everyday industrial settings like warehouses and factories. Our technology closes the automation gaps that traditional systems can’t solve. We are on a mission to redefine how physical work gets done, and we’re looking for curious, bold thinkers to help shape the future of robotics with us. OVERVIEW: We are hiring one of our first Customer Success Manager to own and grow Sereact’s most important customer relationships. You will ensure customers get successful value generation of our AI-powered robotics solutions, drive measurable customer outcomes, and unlock expansion opportunities across Fashion, General Merchandise, E-Grocery, and 3PL customers. This is a hands-on, high-impact role combining strategic account management, customer success, and commercial growth in a fast-scaling AI robotics company. Willingness to travel: up to 50% Your Responsibilities: * Own strategic customer relationships end-to-end: onboarding, adoption, retention, and expansion * Act as trusted advisor to operational and executive stakeholders * Drive customer value realization and ROI through strategic account management * Identify and close expansion opportunities (new sites, higher throughput, additional licenses), and renewals * Develop tailored go-to-market and account growth strategies, including QBRs and EBRs * Partner with Product, Engineering, and Operations to translate customer needs into roadmap input * Help build the foundation, processes, and playbooks for Customer Success at Sereact QUALIFICATIONS: Education and Experience * Strong understanding of intralogistics, automation, robotics, or industrial tech * Experience managing and growing enterprise or strategic accounts * Background in a scale-up or fast-growing environment * Proven ability to drive commercial expansion and customer outcomes * High technical affinity; engineering background a plus * Excellent communication and stakeholder management skills * Fluent in English (other languages are a plus) Why Join: * One of the first hires in a critical customer-facing function * High ownership and direct impact on revenue and retention * Work at the intersection of AI, robotics, and real-world operations * Competitive compensation, and growth opportunities OUR INTERVIEW PLAN: * Application * Take‑home assignment: You’ll work on a short, role‑relevant task with clear instructions and a deadline. * Cultural fit interview (40 min): A conversation about how you work, what motivates you, and what you’re looking for. Expect CV highlights, your “why,” and time for your questions. * Technical fit interview (45 min): A deeper dive into your skills and problem‑solving approach for this role. * On‑site visit: Meet the team in our office and collaborate on a real challenge similar to the work you’d do here. You’ll also meet a founder; we aim to give you a clear feel for the role and environment. WHAT WE OFFER: * Wellpass (gym membership * A motivated team and an open corporate culture * Flexible work schedule: Remote or hybrid from the Stuttgart area - design your own working day. * Company car: An exclusive mobility offer that accompanies you everywhere. * Shape the future: Work for a market leader in AI solutions and actively contribute to the further development of our industry. * Attractive remuneration: A competitive salary plus attractive bonus options. * Career opportunities: Be part of a dynamic scale-up with clear development prospects in a growing industry.

Sereact

WHO WE ARE: We build the intelligence that lets robots sense, reason, and act in the real world—moving beyond the lab and into everyday industrial settings like warehouses and factories. Our technology closes the automation gaps that traditional systems can’t solve. We are on a mission to redefine how physical work gets done, and we’re looking for curious, bold thinkers to help shape the future of robotics with us. OVERVIEW: We are hiring one of our first Strategic Accounts Managers to own and grow Sereact’s most important customer relationships. You will ensure customers get successful value generation of our AI-powered robotics solutions, drive measurable customer outcomes, and unlock expansion opportunities across Fashion, General Merchandise, E-Grocery, and 3PL customers. This is a hands-on, high-impact role combining strategic account management, customer success, and commercial growth in a fast-scaling AI robotics company. Willingness to travel: up to 50% Your Responsibilities: * Own strategic customer relationships end-to-end: onboarding, adoption, retention, and expansion * Act as trusted advisor to operational and executive stakeholders * Drive customer value realization and ROI through strategic account management * Identify and close expansion opportunities (new sites, higher throughput, additional licenses), and renewals * Develop tailored go-to-market and account growth strategies, including QBRs and EBRs * Partner with Product, Engineering, and Operations to translate customer needs into roadmap input * Help build the foundation, processes, and playbooks for Customer Success at Sereact QUALIFICATIONS: Education and Experience * Strong understanding of intralogistics, automation, robotics, or industrial tech * Experience managing and growing enterprise or strategic accounts * Background in a scale-up or fast-growing environment * Proven ability to drive commercial expansion and customer outcomes * High technical affinity; engineering background a plus * Excellent communication and stakeholder management skills * Fluent in English (other languages are a plus) Why Join: * One of the first hires in a critical customer-facing function * High ownership and direct impact on revenue and retention * Work at the intersection of AI, robotics, and real-world operations * Competitive compensation, and growth opportunities OUR INTERVIEW PLAN: * Application * Take‑home assignment: You’ll work on a short, role‑relevant task with clear instructions and a deadline. * Cultural fit interview (40 min): A conversation about how you work, what motivates you, and what you’re looking for. Expect CV highlights, your “why,” and time for your questions. * Technical fit interview (45 min): A deeper dive into your skills and problem‑solving approach for this role. * On‑site visit: Meet the team in our office and collaborate on a real challenge similar to the work you’d do here. You’ll also meet a founder; we aim to give you a clear feel for the role and environment. WHAT WE OFFER: * Wellpass (gym membership * A motivated team and an open corporate culture * Flexible work schedule: Remote or hybrid from the Stuttgart area - design your own working day. * Company car: An exclusive mobility offer that accompanies you everywhere. * Shape the future: Work for a market leader in AI solutions and actively contribute to the further development of our industry. * Attractive remuneration: A competitive salary plus attractive bonus options. * Career opportunities: Be part of a dynamic scale-up with clear development prospects in a growing industry.

DataGuard

YOUR JOB Are you ready to excite customers and create real value? Do you love building close relationships and ensuring that customers make the most of our product's full potential? Do you want to promote long-term satisfaction and success? Then join the team and make a difference! WE PROTECT THE PEOPLE BEHIND THE DATA We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With around 200 team members worldwide and with offices in Munich, Berlin, London, Stockholm, and Vienna, we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation, self-serve capabilities, and additional tailored expert advice, we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks. WHAT YOU'LL BE DOING * You manage your own portfolio of medium-sized business customers and ensure they fully leverage the value of our solution * You build strong, long-term relationships, conduct product demos, and support customers in using our product optimally * You work closely with decision-makers or company founders, understand their priorities, and take proactive action to help them achieve their goals * You steer customers through the lifecycle and drive expansion and retention in your portfolio * You identify challenges early, lead solution-oriented discussions, and ensure long-term customer satisfaction * You analyze customer behavior and derive concrete actions to maximize their success with our solution * You foster engagement with and among customers, collect valuable success stories, and share best practices * You collaborate closely with teams such as Marketing, Sales, Product Development, and Tech Support to ensure a seamless customer experience WHAT YOU'LL GET IN RETURN * The freedom, trust, and tools to do what you love and make an impact in a purpose-driven company, committed to doing genuine good in the digital world. * Enjoy a high degree of flexibility with tailored working hours, choice of work location, and benefits that support your lifestyle, health, and family needs. * Join a secure, future-focused role in a dynamic scale-up positioned to make a major impact in the rapidly expanding Security & Compliance market. * Grow along expert or leadership paths with support from employee accelerator programs, bi-annual feedback cycles, and a personal training budget. * Work in an environment that values autonomy, rapid decision-making, a flat hierarchy, and collaborative, eye-level communication to keep things moving forward. THE QUALITIES YOU'LL NEED FOR A SUCCESSFUL CAREER AT DATAGUARD * Strong communication skills with a passion for product demos and meetings * Proactive, independent work style with a strong team spirit and excellent prioritization skills * Interest in compliance & security – we’ll teach you everything you need to know * Experience with software products and their development is a plus * Enthusiasm for a dynamic, fast-paced environment with continuous growth and development * Fluent German (C2) and English skills, both written and spoken, are required LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS: No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication, but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills – and together we will make great things happen. We are looking forward to meeting you! #LI-DNI