Customer Success Manager (m/f/d)

DataGuard

YOUR JOB Do you enjoy owning customer relationships and turning trust into long-term growth? Are you motivated by managing a portfolio and actively driving expansion within existing accounts? Do you like combining consultative conversations with commercial responsibility? In this role, you’ll work closely with decision-makers in our customers, understand their priorities, and proactively develop their accounts. You’ll be the commercial owner of your portfolio, ensuring customers see continuous value and grow with DataGuard. Ready to make an impact at the intersection of relationship management and revenue growth? Then join us on our journey. WE PROTECT THE PEOPLE BEHIND THE DATA We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 200 team members worldwide and with offices in Munich, Berlin, London, Vienna and Stockholm we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation, self-serve capabilities and additional tailored expert advice, we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks. WHAT YOU'LL BE DOING * You independently manage a portfolio of mid-sized business customers and ensure they realize the full value of our solution. * You establish and maintain strong, long-term customer relationships, deliver product demonstrations, and support customers in optimizing their use of our product. * You engage closely with decision-makers and company founders, gain a deep understanding of their priorities, and proactively support them in achieving their objectives. * You guide customers throughout the entire lifecycle and actively drive expansion and retention within your portfolio. * You identify potential challenges at an early stage, lead solution-focused conversations, and ensure sustained customer satisfaction. * You analyze customer usage and behavior to derive concrete actions that maximize customer success with our solution. * You actively promote customer engagement, gather impactful success stories, and share best practices across the customer base. * You collaborate closely with cross-functional teams such as Marketing, Sales, Product Development, and Technical Support to deliver a seamless end-to-end customer experience. WHAT YOU'LL GET IN RETURN * The freedom, trust, and tools to do what you love and make an impact in a purpose-driven company, committed to doing genuine good in the digital world. * Enjoy a high degree of flexibility with tailored working hours, choice of work location, and benefits that support your lifestyle, health, and family needs. * Join a secure, future-focused role in a dynamic scale-up positioned to make a major impact in the rapidly expanding Security & Compliance market. * Grow along expert or leadership paths with support from employee accelerator programs, bi-annual feedback cycles, and a personal training budget. * Work in an environment that values autonomy, rapid decision-making, a flat hierarchy, and collaborative, eye-level communication to keep things moving forward. THE QUALITIES YOU’LL NEED TO SUCCEED * Strong communication skills with a passion for product demos and meetings * Proactive, independent work style with a strong team spirit and excellent prioritization skills * Interest in compliance & security – we’ll teach you everything you need to know * Experience with software products and their development is a plus * Enthusiasm for a dynamic, fast-paced environment with continuous growth and development * Fluent German (C2) and English skills, both written and spoken, are required LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS: No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication, but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills – and together we will make great things happen. We are looking forward to meeting you! #LI-DNI

DataGuard

YOUR JOB Do you want to shape how a high-growth company drives revenue performance end-to-end? Are you ready to challenge assumptions, uncover risks and enable leadership to make better commercial decisions? As our Senior Revenue Operations Manager, you will own how our GTM teams operate, forecast and perform. You’ll bring clarity, discipline and actionable insight to every stage of the revenue engine. If you thrive on translating data into impact and partnering across teams to improve execution, then join us on our journey. WE PROTECT THE PEOPLE BEHIND THE DATA We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 200 team members worldwide and with offices in Munich, Berlin, London, Stockholm, and Vienna, we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation, self-serve capabilities, and additional tailored expert advice, we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks. WHAT YOU'LL BE DOING * You own and elevate revenue forecasting into a trusted leadership decision tool. * You define and maintain core GTM performance metrics and reporting standards. * You turn pipeline data into clear, actionable insights that influence executive decisions. * You uncover risks early and drive decisive action with GTM leaders. * You build a single, trusted view of performance across the full revenue funnel. * You improve GTM processes to unlock speed, clarity, and execution excellence. * You challenge assumptions and raise the commercial bar across the organization. * You lead high-impact RevOps initiatives from insight to measurable business outcomes. * You act as a strategic sparring partner to Sales, Marketing, and Customer Success. WHAT YOU’LL GET IN RETURN * The freedom, trust, and tools to do what you love and make an impact in a purpose-driven company, committed to doing genuine good in the digital world. * Enjoy a high degree of flexibility with tailored working hours, choice of work location, and benefits that support your lifestyle, health, and family needs. * Join a secure, future-focused role in a dynamic scale-up positioned to make a major impact in the rapidly expanding Security & Compliance market. * Grow along expert or leadership paths with support from employee accelerator programs, bi-annual feedback cycles, and a personal training budget. * Work in an environment that values autonomy, rapid decision-making, a flat hierarchy, and collaborative, eye-level communication to keep things moving forward. THE QUALITIES YOU’LL NEED TO SUCCEED * 5+ years in Revenue, Sales, or Commercial Operations. * Experience operating as a senior individual contributor and influencing functional leaders without relying on formal authority. * Strong understanding of full customer lifecycle and GTM processes. * Proven ownership of forecasting and pipeline management. * Proficiency with Salesforce and modern GTM tooling (Gong), as well as reporting or data-visualisation platforms (Tableau). * Strong analytical and problem-solving capabilities. * Excellent stakeholder communication, including executive level. * Strong project and cross-functional coordination skills. LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS: No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication, but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills – and together we will make great things happen. We are looking forward to meeting you! #LI-DNI

remberg

At remberg, you’ll help to keep the world running. Everything that gets produced relies on a maintenance team behind the scenes that keeps the machines, equipment and infrastructure running. We are helping these teams by simplifying their work with modern, agentic maintenance software. At remberg, we are serving clients like L'Oréal, Remondis, Würth, Edeka, Rotkäppchen and 300+ more. Supported by the visionary founders of category-defining businesses such as Celonis, Dash0, UiPath, Personio and Forto, as well as leading investors like Earlybird, Speedinvest, Oxx, Acton, and Fly Ventures, remberg is positioned to be the European category leader for modern, agentic maintenance software. WHAT THIS ROLE OFFERS As a Head of Customer Success at remberg, you will lead and grow our Customer Success team of five (four Customer Success Managers, one Customer Support manager), owning activation and retention across our customer base. You will own several customer streams: * Prio 1: High-touch coverage for our Enterprise customers * Prio 2: Low-touch, PLG-first model - using automation and AI where they create leverage This position is office-based (min. 3 out 5 days) in Munich and reports to our CPO. THE IMPACT YOU'LL HAVE * Team leadership & development: Lead, coach, and develop the Customer Success team with full disciplinary and functional responsibility - set ambitious targets, run weekly portfolio reviews, and build a culture of ownership and impact. * Activation & time-to-value: Own how fast and how successfully customers reach value - design and continuously improve onboarding, in-product guidance, and templated configurations across Enterprise and Mid-Market segments. * Retention & customer health: Own net revenue retention - build early-warning systems, run save-plays, drive renewals, and feed churn root causes back into Product and GTM. * NRR & expansion (with Sales): Drive vertical expansion within existing accounts - surface, qualify, and progress upsell and cross-sell opportunities in tight alignment with Sales. * Automation & AI at scale: Continuously upgrade the CS stack - manage and expand AI-assisted outreach, ticket resolution, call summarization, and automated health scoring to scale impact efficiently. * Cross-functional partnership: Partner closely with our Sales team on opportunities within existing customers, with the Product team on user feedback, with our Growth team on PLG/S and with Marketing on content and customer advocacy. * Insights & reporting: Track team performance and customer health through clear KPIs, forecast renewals, and translate signals into actions. HOW YOU'LL GROW WITH US * Customer success leadership: 3+ years' experience leading a CS or post-sales team in B2B SaaS, with strong coaching skills and a passion for people development. Comfortable owning team performance and driving results under pressure. * Industrial world exposure: You have spent meaningful time in or close to the industrial sector (manufacturing, plant operations, facilities, or a comparable environment). You are energized by being on-site with enterprise customers, travel willingly, and build trust face-to-face on the shop floor (if needed). Direct exposure to maintenance, asset management, or service operations is a strong plus. * Executive stakeholder management: Comfortable engaging C-Level stakeholders on the customer side - running QBRs, escalation and de-escalation conversations, and steering executive relationships. A consulting background is a plus. * Retention & activation excellence: Strong understanding of activation milestones, health scoring, churn prevention, and renewal motion. You know modern CS frameworks and tools and bring opinions on what works. * Product-led & low-touch mindset: You think first about leverage — automation, in-product flows, and self-serve content — and reserve human touch for where it changes the outcome. * Analytical & data-driven: You think in KPIs, make data-based decisions, and continuously optimize. You can build a dashboard, read it, and act on it. * AI-native operator: Hands-on with AI tooling for customer-facing and internal workflows; you actively look for places where automation and AI can replace repetitive work and create new possibilities. * Solution engineering exposure: Experience working alongside or owning solution engineering with technical expertise for integration projects for Enterprise customers is a plus. * Language: Fluent in German and proficient in English. EVERYTHING YOU NEED TO THRIVE * 💰 Competitive compensation package: Enjoy a salary, benefits, and equity*, with annual reviews. * 💻 State-of-the-art tools and equipment for a modern and efficient setup. * 🍏 Health and wellness benefits: Access to Nilo Health, JobRad*, and your choice between a GUUD card or Wellpass / Urban Sports Club for sports and fitness. * 🥨 Prime office location & culture: Our office is in the heart of Munich, near the main train station, making it easily accessible for commuters and travelers. Our office is always lively, with 3 days/week in the office. * 🌞 Work-from-anywhere flexibility: You can work remotely for up to 3 months per year. * 🌴 Attractive Compensation & Benefits: In addition to a competitive salary, you'll enjoy different company benefits and 30 vacation days*. * 📚 Continuous learning: Get a €1,500 development budget plus 1 day of educational leave per year.* * 🤝 Volunteering day: 1 paid day per year to give back to a cause you care about. *Some perks apply to permanent full-time employees only. ABOUT US remberg is a fast-growing start-up based in Munich. Founded in 2018 as a spin-off from TU Munich & CDTM, we leverage AI to take the service, operation, and maintenance of all kinds of industrial assets – such as machinery and equipment – to an entirely new level. To date, we’ve raised €28 million in funding from investors like Earlybird, Speedinvest, Fly Ventures, and angel investors, including the founders of Personio and Celonis. Our 100+ customers, including Kärcher, OSRAM, Liqui Moly, Edding, and Knuspr, manage over 1 million different types of assets with our solution – making the digital transformation of the industry a reality.