Account Manager (Miami)

Account Manager

Unknown Employer

Description What We’re Looking For: Are you an attentive Account Manager with experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and driving growth for our valued accounts. As an Account Manager, you'll play a crucial role in nurturing existing client relationships and maximizing their potential. Meltwater offers more than employment—it's a voyage towards personal and professional advancement. Immerse yourself in an atmosphere that nurtures your skills, encourages mentorship, and champions inclusive leadership practices. Interact with experienced account managers and resilient leaders who are dedicated to supporting your growth journey. Join our team, where you'll be embraced by a diverse community that honors your individual contributions and propels you toward realizing your full potential. What You'll Do: Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team. Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams. Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth. Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives. Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions. Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements. Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction. Monitor customer usage patterns to inform strategic renewal and product expansion approaches. Implement proactive sales processes to effectively counter competitive threats during renewal negotiations. What You'll Bring: A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively. A minimum of 2 years tenure in account management is desired, with an established track record in account management, growth, and renewals, within the software or SaaS domain. Strong strategic thinking and execution capabilities, with a focus on customer retention and growth. Ability to develop effective account plans and strategies aligned with customer goals. A proactive approach to identifying and driving expansion opportunities within accounts. Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement. Results-oriented mindset with a focus on achieving growth targets and customer satisfaction. Excellent written and verbal communication skills in English. Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week The ability to legally work in the country of hire is required for this position. What We Offer: Comprehensive Paid Time Off & generous paid & unpaid leave policies 401K matching, life insurance, commuter benefits, and parental leave plans Excellent medical, dental, and vision options Collaborative, transparent and fun loving office culture Accelerated professional development and growth programs Compensation Overview: At Meltwater, we believe great impact deserves great reward. Our compensation approach is data-driven, market-informed, and built to scale with your growth. We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies. These frameworks are based on objective, gender-neutral criteria in line with applicable pay transparency regulations. For this role, the base salary range is $55,000-$73,000. The expected On-Target Earnings (OTE) range is $91,500-$122,000, inclusive of base salary and performance-based variable pay. Actual offers are determined based on job-related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time. We regularly review our compensation practices and conduct pay equity analyses to help ensure our decisions remain fair, objective, and market-aligned. Employees and candidates may request additional information on how compensation is determined, in line with local legal requirements. Our Talent Acquisition Team is happy to walk you through the full compensation picture specific to your location and level during the interview process. Where You'll Work: 80 SW 8th Street, Suite 3350 Brickell City Centre When You'll Join: August 2026 Our Story At Meltwater , we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world. We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.

Account Manager US

Fourvenues

FOURVENUES At Fourvenues, we develop the technology used by leading live entertainment companies to manage, scale and optimise their business. Our sustained growth is the result of a solid business model and a product that delivers real impact across the industry. As we continue expanding in the United States, we are looking for an Account Manager to help us grow, retain and strengthen our client portfolio across the US market. This role is ideal for someone with ambition, curiosity, ownership and a high-performance mindset who wants to work closely with leading hospitality and live entertainment operators while helping them get the most out of Fourvenues. WHAT YOU'LL BE DOING ACCOUNT MANAGEMENT & CLIENT RELATIONSHIP * Manage a portfolio of US accounts across nightlife and live entertainment. * Build strong relationships with operators, managers, marketing teams, finance teams and on-site teams. * Act as the day-to-day point of contact after the sales process. * Understand each client’s business, priorities and growth opportunities. * Support account plans together with the Strategic Accounts & Expansion Lead – US. ADOPTION, TRAINING & PLATFORM USAGE * Drive successful adoption of Fourvenues across bookings, ticketing, guest lists, VIP tables, promoters, CRM, reporting and on-site operations. * Train client teams on platform usage, workflows and best practices. * Monitor adoption, identify usage gaps and propose clear actions. * Support go-lives, event launches, seasonal openings and key operational moments. * Share client feedback internally to improve processes and product usage. RETENTION, GROWTH & EXPANSION * Identify upsell, cross-sell and expansion opportunities across products, venues, concepts and events. * Track account health, adoption, satisfaction and potential churn risks. * Escalate risks or opportunities with clear context and proposed next steps. * Support commercial follow-ups related to renewals, growth and expansion. * Help clients see measurable value from Fourvenues over time. OPERATIONS & ESCALATION MANAGEMENT * Coordinate with Support, Product, Tech, Integrations, Finance and Operations when needed. * Follow up on client requests, incidents and operational needs until resolution. * Manage first-level escalations and involve senior stakeholders when required. * Keep clients informed with clear, timely and professional communication. * Help anticipate operational risks before they become bigger issues. REPORTING & INTERNAL DISCIPLINE * Keep CRM and internal systems updated with account information, risks, opportunities and next steps. * Prepare account updates, performance summaries and client insights. * Track client activity and business performance to support decision-making. * Contribute to building a scalable account management playbook for the US market. YOUR PROFILE * 2–5 years of experience in Account Management, Customer Success, Hospitality Operations, Event Operations, B2B SaaS or a similar client-facing role. * Experience in hospitality, nightlife, live entertainment, ticketing, reservations, CRM, POS or event technology is highly valued. * Strong client management skills and ability to build trust with demanding stakeholders. * Commercial mindset to identify growth opportunities and retention risks. * Operational mindset to execute, follow up and create structure in fast-moving environments. * Strong written and verbal communication skills. * High ownership, attention to detail and ability to manage multiple accounts at once. * Comfortable working with data, dashboards, CRM systems and internal reporting. * Fluent English required. Spanish is a strong plus. * Willingness to travel frequently across the US for client meetings, go-lives, events and market visits. WE VALUE * Previous experience in hospitality technology, ticketing, reservations, POS, CRM, payments or event management platforms. * Experience with nightlife venues, festivals, beach clubs, restaurants, private members clubs or hospitality groups. * Understanding of guest lists, VIP tables, prepaid bookings, promoter management, CRM campaigns, door operations or event-day workflows. * Experience supporting mid-market or enterprise clients. * Experience preparing client reports, QBRs, adoption reviews or account health updates. WHY US? * Salary Range: $90,000 - $110,000.  * Annual bonus and incentive plan linked to Fourvenues’ global growth and the achievement of company-wide, individual and team objectives. * Hybrid and flexible working model, built on trust, accountability, and measurable impact. * Global growth environment, with direct influence on international expansion and strategic business decisions. * Culture of wellbeing and high performance, including private health, vision and dental insurance, 24 paid vacation days and 401k contribution * High-impact internal experiences and events that strengthen cohesion, professional growth, and a strong sense of belonging. * Language classes and flexible benefits tailored to your personal and professional needs. * Real opportunity to make an impact, driving the transformation of a scaling project into an international benchmark within its industry.

Account Manager, Medical Device & Equipment - Southwest

Vitrolife

At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby. Location: Houston, TX (Preferred) Territory: TX, OK, KS, NM, CO, UT, NV, AR Travel: 70%+ Position Summary Vitrolife is seeking a highly motivated Medical Device & Equipment Account Manager to join our North American Sales Team. This role is responsible for driving sales of our consumables and capital equipment portfolio within the IVF market across a multi-state territory. The ideal candidate is a strategic, relationship-focused sales professional with strong clinical acumen and the ability to thrive in a highly competitive, fast-paced environment. Key Responsibilities * Build, develop, and maintain strong relationships with IVF clinics and key stakeholders. * Conduct routine customer visits, product demonstrations, in-services, and procedural observations. * Meet and exceed sales targets by expanding business within existing accounts and developing new opportunities. * Collaborate cross-functionally with Key Account Managers and Medical Affairs teams. * Effectively manage and grow both consumables and capital equipment sales pipelines. * Maintain and manage sales funnel activity in Salesforce to achieve quarterly goals. * Deliver high-impact presentations to diverse customer audiences. * Educate clinical professionals on the value and application of Vitrolife products. * Develop and execute strategic territory sales plans. * Support and participate in workshops, congresses, and industry events. * Submit accurate and timely weekly/monthly sales activity and performance reports. * Continuously build expertise in Vitrolife products and IVF clinical applications. * Demonstrate strong product knowledge and communicate clear value propositions. * Perform additional responsibilities as assigned. Qualifications & Requirements * Bachelor’s degree from an accredited institution required. * 3–5 years of proven sales experience in a hospital, medical device, or clinically focused environment. * Experience in Women’s Health or IVF strongly preferred. * Demonstrated ability to meet or exceed sales targets and grow territory revenue. * Strong analytical skills with the ability to identify and penetrate new business opportunities. * Proven track record of building and maintaining customer relationships. * Highly motivated self-starter with strong organizational and prioritization skills. * Team-oriented with excellent collaboration and communication abilities. * Coachable, adaptable, and driven to succeed in a competitive market. Benefits * Paid Time Off and 10 Paid Holidays * 401(k) with Employer Match * Medical, Dental, Vision * IVF Coverage to support family building needs * GAP Insurance * Basic Life and AD&D Coverage * Short- and Long-Term Disability * Optional AFLAC Supplemental Policies * Employee Assistance Program (EAP) * Flexible Spending & Health Savings Account An offer of employment is contingent on the successful passing of a background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of fertility treatment. We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm.