KYC and Onboarding Specialist - Fixed term (12 months)

Scalapay

At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech-driven environment, and we’re looking for people who thrive in change, think boldly, and take initiative. If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams. #MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer. THE ROLE As Scalapay grows, Gabriele Alessi, our Head of Operations and Giulia Rinalidi, our Merchant onboarding & Support team lead are looking for a Merchant Onboarding intern to join their team for the next 6 months and help them properly onboard our merchants. This role is based in Milan where we’ll expect to see you at least three days per week, but as per our smart working policy, we also allow you to work two remote days per week. We like to think that we're pretty good at offering a job where you can thrive and that fits nicely into a fulfilled life. KEY RESPONSIBILITIES * Reading, analyzing and processing the KYC documents sent by the merchants * Reviewing KYC information collected and approve or reject the merchant if something does not fit our internal policy * Analyzing and documenting financial issues or problems; * Conducting day-to-day administrative tasks related to the process accurately and timely, by communicating with colleagues and/or Sales/Legal Dept to avoid any breaches to internal rules and unnecessary delays. * Communicating useful insights and potential improvements to the team EXPECTED KEY RESULTS * Onboarding customers daily in a proper way; * Improving the onboarding process in Italy to make it a frictionless experience for the merchants. WHO WE'RE LOOKING FOR Must have * You are in your final year studying towards an economic degree or equivalent; * You are fluent in Italian and English * You're data-driven and organized, you like things to run like a machine * You have excellent communication skills (verbal and written): you are able to break down complex topics into simple solutions and ideas * You’re a self-starter, autonomous & proactive: we’re looking for someone who will go and get things done, not wait for instructions Nice to have * Having completed a prior internship in a regulated entity or experience as KYC analyst is a definite asset (but not compulsory!) * Another asset would be to have previously worked in a startup/scaleup environment * A third language (French, Spanish, Portuguese, etc.) is a real plus  HIRING PROCESS 1. An initial chat with our Talent team 2. A first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation 3. A short case study to test your hard skills, that will be debriefed with a panel of future internal stakeholders 4. A chat with our CEO, Simone Mancini, to test your logical reasoning and the fit with our company culture Timing in hiring does indeed matter though we value even more finding the perfect fit for the role and the team. With high internal standards, a job may remain open or be reposted several times. Want to learn more? Don't hesitate to explore our Careers website, our LinkedIn and Glassdoor pages.  Pro tip: send your CV in English 😉 Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.

Lunar

Banking hasn't changed much in decades. We're changing that. One product at a time. Lunar is a Nordic challenger bank building the future of financial life with AI at the core. Our engineers, designers, and product people work on problems that actually matter. Making money simpler, smarter, and more rewarding for a million of registered users across the Nordics. Fully licensed and founded in 2015, with offices in Copenhagen, Aarhus and Stockholm. We move fast, we build with purpose, and we're just getting started. As our new FCP Onboarding Specialist you'll join the Welcoming team based in Copenhagen, working to onboard new business customers across the Nordics — balancing compliance with speed, and helping strengthen our presence in the Swedish market. What will you do? * Own the approval and onboarding process for new business customers, growing into full case management as you build your expertise. * Reach out to customers via text and phone to gather the information needed to move cases forward quickly and accurately. * Work closely with teammates and your team lead to balance quality with speed — sparring on complex cases and aligning daily on goals and priorities. * Apply KYC principles and compliance requirements to assess applications thoroughly and flag risks early. * Contribute to a performance-driven team culture where breaking records in volume and quality is a shared ambition. What are we looking for in you? * Fluency in Swedish, both written and spoken — this is central to how you'll serve our Swedish customers and connect our Nordic offices. * A curious mindset and genuine drive to grow into the role and take on more responsibility over time. * Comfortable handling customer interactions across multiple channels, including phone, with a professional and calm approach. * Experience with KYC, OSINT, or a background in banking, lending, or law enforcement — or a clear motivation to develop in this direction. * A performance-oriented way of working — you care about doing things right and doing them at pace. What you get (aka. Benefits and perks) * We're a team that builds together, thinks together, and moves together. Showing up is part of how we work. * State of the art equipment. The newest computer, monitor, mouse, and keyboard. We want you to do your best work without anything slowing you down. * Pension, health insurance, and enhanced parental leave. From your financial future to your family moments. We've got you covered. Are you ready to join the journey? Apply now and let’s find out more! While you hold on tight for us to get back to you, curious to see what we’re up to? Follow us on LinkedIn for business announcements and releases 📢, check out our Instagram for an inside scoop on what it’s like to work here 📸, and visit our blog for the latest tech and product insights! 📱🫰 Depending on the regulations in the country you will be employed, we will ask to see or obtain information about your criminal record.

Lunar

Banking hasn't changed much in decades. We're changing that. One product at a time. Lunar is a Nordic challenger bank building the future of financial life with AI at the core. Our engineers, designers, and product people work on problems that actually matter. Making money simpler, smarter, and more rewarding for a million of registered users across the Nordics. Fully licensed and founded in 2015, with offices in Copenhagen, Aarhus and Stockholm. We move fast, we build with purpose, and we're just getting started. As our new FCP Onboarding Specialist you'll join the Financial Crime Prevention team based in Copenhagen, working to make sure every private customer starts their Lunar journey the right way — compliantly, quickly, and with care. What will you do? * Assess and process consumer onboarding applications end-to-end, ensuring high-quality, compliant customer intake across every case you touch. * Conduct KYC and sanctions screening in line with applicable compliance requirements, verifying documentation and maintaining full data accuracy in our internal systems. * Handle customer contact via email, messages, and phone — making the onboarding experience feel smooth and professional from the very first interaction. * Collaborate closely with the broader FCP team to identify risks early and contribute to a culture of continuous improvement. * Help drive the team's performance — pushing for records in both volume and quality, without cutting corners on compliance. What are we looking for in you? * 2+ years of experience in KYC, AML, or customer onboarding — ideally from a financial institution or regulated fintech. * Fluency in Danish and English, both written and spoken. * A structured way of working and a solid understanding of risk — you notice the details others miss. * Comfortable working with autonomy in a fast-paced environment, balancing speed with quality. * A team-first mindset — you're motivated by collective wins and hold yourself to a high standard. What you get (aka. Benefits and perks) * We're a team that builds together, thinks together, and moves together. Showing up is part of how we work. * State of the art equipment. The newest computer, monitor, mouse, and keyboard. We want you to do your best work without anything slowing you down. * Pension, health insurance, and enhanced parental leave. From your financial future to your family moments. We've got you covered. Are you ready to join the journey? Apply now and let’s find out more! While you hold on tight for us to get back to you, curious to see what we’re up to? Follow us on LinkedIn for business announcements and releases 📢, check out our Instagram for an inside scoop on what it’s like to work here 📸, and visit our blog for the latest tech and product insights! 📱🫰 Depending on the regulations in the country you will be employed, we will ask to see or obtain information about your criminal record.