Senior CRM Project Manager - Personalized promotions & Wallet (F/M/X) - Permanent

Kraken

Help us use technology to make a big green dent in the universe!   Kraken powers some of the most innovative global developments in energy.   We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.   It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.   Kraken Customer   What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.   Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.   We have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.    You will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects. The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.    The Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.

Qonto

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ As a Product Marketing Manager for the Italian market at Qonto, your main focus will be to develop strong customer insights, drive the go-to-market strategy, and support the successful launch and adoption of our products in Italy. This is an exciting opportunity to shape our market strategy and contribute directly to Qonto’s growth. The role is a maternity cover for Giulia, our current Product Marketing Manager for the Italian market.   👩‍💻🧑‍💻As a Product Marketing Manager - Italian Market at Qonto, you will   • Specialize in customer insights for the Italian market, identifying and prioritizing use cases and features that resonate with local customers. • Drive the GTM strategy, ensuring effective product launches and strong market positioning. • Act as Product Captain, ensuring a strong feedback loop between customers, market, and Product teams. • Collaborate with cross-functional teams to develop compelling marketing campaigns and messaging tailored to the Italian market. • Be the product point of contact within the market, representing Qonto at local events and building strong relationships with key stakeholders. • Continuously monitor market trends, regulations, and competitive landscape to inform strategic decision-making.   🤔 What you can expect   • Become part of a vibrant, fast-growing fintech startup that's making waves in the banking industry, where innovation and collaboration are at the heart of what we do. • Work in a dynamic and collaborative team environment, where your ideas and contributions are valued. • Operate in the exciting Italian market, with the opportunity to shape the growth strategy and make a real impact. • Benefit from a supportive and experienced team (with experts in Product Marketing, Strategy, Brand Marketing..) who will support you in your role. • Access to cutting-edge tools and resources to drive your marketing initiatives and achieve success.     🏅About You   • Experience: Work within the Fintech or payment domain due to the highly regulated nature of the Italian market. Proven experience in product marketing or related roles. • Customer Obsessed: Strong understanding of customer insights and ability to identify and prioritize use cases that resonate with the local market. • Stakeholder management: Excellent stakeholder management skills, with the ability to collaborate effectively across teams and influence decision-making. • Market Knowledge: In-depth knowledge of the Italian market, including market trends, regulations, and competitive landscape. • Analytical and business-oriented: Business acumen and data-driven mindset, with the ability to make strategic decisions based on market analysis and KPIs. • Languages: Native-level Italian speaker with strong English communication skills.   At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.

TrueLayer

WHO WE ARE: TrueLayer is Europe’s fastest-growing Pay by Bank network. We power smarter, safer and faster payments by combining real-time bank payments with financial and identity data. E-commerce, iGaming and Financial Services businesses use our products to onboard new users, accept money and make payouts in seconds, and at scale. Live across 22 countries and with 1 new user joining TrueLayer’s Pay by Bank network every 3 seconds, we’re in a very exciting growth stage. This is why we’re expanding the team across our offices in London, Milan, and Dublin. Listed in Sifted as one of the 100 fastest growing start-ups in UK & Ireland, and CNBC’s World Top Fintech Companies, we’re trusted by industry leaders like RyanAir and Just Eat Takeaway for continued innovation within our payment products. To date, we’ve raised over $300 million from world-renowned investors including Stripe, Tiger Global, Northzone, and Tencent. But this is just the beginning. We’re looking for people who are excited about joining the Pay by Bank revolution and helping us change the way the world pays. Could this be you?  DESCRIPTION TrueLayer is making a deliberate, CTO-led investment in agentic engineering. We are building a new team — Agentic Engineering Enablement — with a focused mission: pave the way for AI agents to succeed across TrueLayer's engineering organisation. Every bottleneck that slows an agent down is a problem to solve. Every piece of tribal knowledge locked in a Slack thread or an engineer's head is an opportunity to unlock. As a Senior Agentic Enablement Engineer, you will be a core pillar of this team. Working closely with the CTO, you will own significant components of the agentic platform — from context engineering and tooling to evaluation systems and CI/CD — and build them into reliable, production-grade infrastructure. You will also help establish engineering norms and best practices for the team and the wider organisation. What does good look like in Year One? Agents routinely land coordinated changes across multiple repos and services, run e2e tests, and deploy behind guardrails without a human in the loop.   What we expect from you as a Senior Agentic Enablement Engineer: Build and maintain the agent harness * Write, maintain, and version AGENTS.md files, system prompt libraries, and skill definitions across the codebases and workflows that matter to TrueLayer. Treat this as infrastructure, not documentation. * Surface tribal knowledge from across engineering and convert it into structured, agent-consumable artefacts: ADRs, runbooks, coding conventions, decision trees, and system maps. * Design and operate MCP servers that give agents safe, real-time access to TrueLayer's internal systems, APIs, databases, CI outputs, incident history, and deployment state. * Build and maintain TrueLayer's internal tool library: structured, versioned, testable agent capabilities that encode how we build, test, review, and operate software. Pave golden paths * Build reusable, opinionated golden paths, starter templates, orchestration patterns, and reference workflows, so every new agent capability is reliable and measurable by default rather than bespoke. * Encode the safe way to do something as the easy way to do it. If the golden path is harder than building from scratch, something needs to change. * Version and maintain these paths as products with adoption metrics and clear contracts. Evolve CI/CD for agent-scale workloads * Architect and operate CI/CD pipelines (GitHub Actions, Kubernetes, cloud runners) capable of handling the throughput of multi-agent workflows without becoming a bottleneck. * Reduce CI latency through remote execution, caching, parallelisation, and test impact analysis. * Build and maintain ephemeral, sandboxed development environments that agents can provision and tear down autonomously. * Automate recurring manual tasks: flaky test quarantine, dependency updates, PR triage, and changelog generation. Design the eval and oversight layer * Design and maintain an evaluation harness: regression suites, benchmark sets, and task-specific evals for every agent capability shipped internally. * Define and instrument agent health metrics: token spend, tool call reliability, output drift, and cost per task. * Run structured experiments on agent configurations, prompt variants, and tooling choices — grounded in real metrics. * Define oversight policies: human-in-the-loop checkpoints for high-risk actions, failure detection, loop detection, and hard cost ceilings. In a regulated payments environment, ungoverned agent access to production systems is a liability. * Build guardrails and permission boundaries so agents operate with least-privilege, auditable access to internal systems by default. Contribute to team and engineering standards * Contribute to the architecture of the agentic platform and participate actively in key technical decisions. * Share work, learnings, and setbacks openly. Document thoroughly. Run workshops that help engineers move from sceptics to confident users. * Track what is working in the industry and translate it into TrueLayer-specific approaches and playbooks.   ABOUT YOU: * You are genuinely AI-pilled. Not someone who has read about this: someone who has restructured their engineering workflow around AI agents and can explain exactly why, what broke, and what you fixed. * You are actively building with AI agents — not just using AI-assisted tools occasionally, but designing and operating systems where agents do real, autonomous work. You can explain what you've built, what broke, and what you changed. * 7+ years of software engineering with meaningful focus on infrastructure, platform engineering, or developer experience. * Hands-on experience building agent systems: MCP servers, orchestration pipelines, tool-use schemas, AGENTS.md configurations, or evaluation harnesses for non-deterministic outputs. * You treat prompt and context engineering as a first-class engineering discipline: precise, scoped, tested, and version-controlled. * Solid cloud infrastructure skills: AWS preferred, with Terraform or equivalent, Docker, and Kubernetes. * Strong written communication: able to extract complex workflows from engineers and explain architectural decisions clearly and concisely.   We would be particularly excited if you have: * Proven experience designing and scaling CI/CD pipelines under real load — you know what slow CI costs and have fixed it. * Experience building systems where automation or agents make coordinated changes across multiple repositories and services, run end-to-end tests, and deploy with minimal human intervention. * Experience with agent oversight and safety as an engineering discipline: guardrails, sandboxing, permission boundaries, human-in-the-loop checkpoints, and reasoning about failure modes before they reach production. * Familiarity with agent orchestration frameworks such as LangGraph, CrewAI, AutoGen, or equivalent custom systems. * A background in developer experience (DevEx) and experience measuring the impact of tooling on engineering velocity in a quantifiable way. * Experience with eval frameworks such as Braintrust, LangSmith, or custom harnesses. * Understanding of LLM cost modelling: model selection, caching strategies, retrieval vs. context stuffing, and token budget design. * Security or compliance experience in a regulated industry — fintech experience is a bonus.   Don't meet all the requirements? Multiple studies have shown that women and people of underrepresented groups are sometimes less likely to apply to jobs unless they meet every single requirement. At TrueLayer, we are committed to building a diverse workforce, so if you are excited about this role and have the essential skills, but not the entire checklist - we'd still love to hear from you!   BENEFITS WHAT YOU CAN EXPECT FROM US * Competitive salary and meaningful equity in the company 💰 * Flexible hours and hybrid working - we offer a hybrid approach to work of 3 days per week remote working 🏡 and 2 days per week in our new offices in London 🇬🇧 Milan 🇮🇹  and Dublin 🇮🇪 * Need to collect the kids from childcare? Love a workout in the gym first thing?  No worries, we trust you to do your best work within our hybrid framework 🧘 * Flexible holiday policy, with 24 days as standard ✈️ * 2 volunteering days to support causes important to you 🌳 * Generous parental leave, above and beyond statutory requirements and with no minimum tenure 👨‍👩‍👧 * Meal vouchers for every day you’re working, including while remote * Budget to spend on learning & development each year 📚 * 12 fully-paid wellbeing days a year and your birthday off (on top of the holiday allowance) 🕊 * Membership of mental wellbeing platform Spill  🧘🏻‍♀️ * CCNL commercio (contratto collettivo nazionale di lavoro)   Compensation €85,000 - €110,000/yr + equity. About our hiring process Our hiring process typically consists of four stages: 1. A call with one of our Talent Acquisition Partners. 2. A take-home exercise 3. 2-hour video interview with two TrueLayer engineers. 4. 1-hour total final round video interviews Full details on the interview process, including preparation tips and the qualities we look for in future TrueLayeristas, can be found on our blog At TrueLayer, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. We strongly encourage applications from underrepresented groups (e.g. people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from all socio-economic backgrounds). If you’d like to discuss alternative working patterns, please let us know. We will always aim to make appropriate adjustments to ensure we are fully inclusive to people with different needs during our interview process. So if you need us to make any adjustments to suit your individual needs please let us know - we’ll be happy to support you.