
Databricks · Milan
FEQ427R27 The preferred location for this role is the Milan region. Candidates based in Rome may also be considered where the role scope involves coverage of t...
The preferred location for this role is the Milan region. Candidates based in Rome may also be considered where the role scope
involves coverage of the Rome customer area. The position operates on a hybrid basis and requires the ability to attend relevant
office locations and customer meetings as required.
At Databricks, our core values are at the heart of everything we do; creating a culture of proactiveness and a customer-centric
mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our
customers to make informed decisions that push their business forward. We provide a user-friendly and intuitive platform that
makes it easy to turn insights into action and fosters a culture of creativity, experimentation, and continuous improvement.
You will be an essential part of this mission, using your technical expertise to demonstrate how our Data & Intelligence Platform
can help customers solve their complex data challenges.
You'll work with a collaborative, customer-focused team who values innovation and creativity, using your skills to create
customised solutions to help our customers achieve their goals and guide their businesses forward.
Join us in our quest to change how people work with data and make a better world!
collaboration with Account Executives.
advisor on multiple issues of architecture, design, and implementation to lead to the successful adoption of the Databricks
Data Intelligence Platform.
and help build the Databricks community in your region by leading workshops, seminars, and meet-ups.
propositions.
of Spark.
platform(s).
requiring an ability to context switch in levels of technical depth.
Pay Range Transparency
Databricks is committed to fair and equitable compensation practices. The pay range for this role is listed below and represents
the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation
packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of
experience, relevant certifications and training, and specific work location. The total compensation package for this position may
also include eligibility for annual performance bonus, equity, and the benefits which can be accessed here.
Italy Pay Range
About Databricks
Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and
over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI.
Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse,
Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific
details on the benefits offered in your region click here.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to
ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment
at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or
expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation,
socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's
discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an
applicant on this basis alone.
FEQ427R185 Note: Location for the role is in Milan (i.e. within commutable distance). As a Field Engineering Manager, you will lead a team of technical pre-sales Solutions Architects and Solutions Engineers in Italy. Your experience partnering with the sales organization will help drive revenue with the right approach whilst coaching sales and pre-sales teams to work together. You will guide and get involved to enhance your team's effectiveness; be an expert at communicating complex, business value-focused solutions, support complex sales cycles, and build relationships with important partners in large corporations. The impact you will have: * Hire, mentor and grow the pre-sales team in Italy * Build a motivated collaborative culture within a hyper-growth team to embody and promote Databricks customer-obsessed, teamwork and diverse culture * Support increased return on investment of SA involvement in sales cycles * Ensure a solution and value-based selling within the field-engineering organization * Display an understanding of needs and revenue potential for accounts in the assigned region * Engage with key customer executives to build and strengthen strategic partnerships * Ensure close alignment with partners and internal services to secure implementation strategies within accounts * Continue to build Databricks' brand as a member of the Leadership team in partnership with Marketing and Sales teams across the region What we look for: * Experience managing a team of successful Big Data, Cloud, or SaaS professionals * Experience in consumption based business environments * Have experience mentoring and scaling technical teams * Success in instituting processes for technical field members to lead efficiency and product focus * Ability to partner and collaborate with Sales and other cross-functional leaders * Passionate about data and AI market and Cloud software models and being able to deliver a strong POV on the value of Databricks solutions * Technical or consulting background either in Data Engineering, Database technologies or Data Science * Strong communication skills. Italian native-speaker and fluent in English. #LI-hybrid Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits which can be accessed here. Italy Pay Range €107.600—€147.875 EUR About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. ABOUT THE ROLE: We are looking for a Technical Program Manager (TPM) to lead high complexity deployments of our Agentic AI / conversational AI platform for enterprise customers. In this role, you’ll own the end-to-end delivery lifecycle from scoping and planning through go-live and hypercare, working in a pod model alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications. AREAS OF OWNERSHIP: Project Ownership & Delivery * Own end-to-end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality). * Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit. * Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile. * Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams. * Maintain up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log. Customer & Stakeholder Management * Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders. * Facilitate recurring governance: status calls, steering committees, UAT readouts, and go-live reviews. * Translate technical complexity into clear business impacts for executive stakeholders. * Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed. Cross-Functional & Pod Coordination * Coordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability. * Coordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning. * Collaborate with Sales, Solution Engineering, Product, and Support to ensure a seamless customer journey from sales handoff through BAU operations. * Where partners are involved (SI/GSI/BPO), manage co-delivery responsibilities, expectations, and escalation paths. Methodology & Process Discipline * Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage-gate reviews for Waterfall projects. * Enforce documentation standards (Charter, Design Docs, Runbooks, Handover Docs). * Ensure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan. Metrics & Reporting * Define and track deployment KPIs, such as: * Time to Blueprint, Time to First Agent in UAT, Time to Go-Live * Milestone On-Time Rate * Defect and incident trends during QA/UAT and Hypercare * Report delivery status, risk posture, and mitigation plans to internal and external stakeholders. * Contribute data to capacity and utilization models to inform planning and staffing. WHO YOU ARE: * +2 years of experience in technical project management, program management, or delivery management for SaaS or enterprise software. * Hands-on experience delivering solutions involving at least one of: * Contact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms. * Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners). * Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each. * Strong skills in project planning tools (e.g., Jira, Asana, Monday, MS Project, Smartsheet) and collaboration tools (e.g., Confluence, Notion, Miro). * Excellent communication, facilitation, and conflict resolution skills. * Proven track record managing multiple concurrent projects with global, distributed teams. * Fluency in English & Italian is required NICE TO HAVE: * Experience delivering AI/ML, NLP, LLM-based, or Agentic AI solutions. * Background in professional services or consulting working with enterprise clients. * Familiarity with APIs, webhooks, event-driven architectures, cloud infra (AWS/Azure/GCP). * Certifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent. * Experience with partner co-delivery (SI, GSI, BPO, or ISV ecosystems). OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. Kraken Customer What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry. Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now. We have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like. You will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects. The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. The Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.