Manager, Field Engineering Italy

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. ABOUT THE ROLE: We are looking for a Technical Program Manager (TPM) to lead high complexity deployments of our Agentic AI / conversational AI platform for enterprise customers. In this role, you’ll own the end-to-end delivery lifecycle from scoping and planning through go-live and hypercare, working in a pod model alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications. AREAS OF OWNERSHIP: Project Ownership & Delivery * Own end-to-end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality). * Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit. * Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile. * Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams. * Maintain up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log. Customer & Stakeholder Management * Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders. * Facilitate recurring governance: status calls, steering committees, UAT readouts, and go-live reviews. * Translate technical complexity into clear business impacts for executive stakeholders. * Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed.  Cross-Functional & Pod Coordination * Coordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability. * Coordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning. * Collaborate with Sales, Solution Engineering, Product, and Support to ensure a seamless customer journey from sales handoff through BAU operations. * Where partners are involved (SI/GSI/BPO), manage co-delivery responsibilities, expectations, and escalation paths. Methodology & Process Discipline * Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage-gate reviews for Waterfall projects. * Enforce documentation standards (Charter, Design Docs, Runbooks, Handover Docs). * Ensure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan. Metrics & Reporting * Define and track deployment KPIs, such as: * Time to Blueprint, Time to First Agent in UAT, Time to Go-Live * Milestone On-Time Rate * Defect and incident trends during QA/UAT and Hypercare * Report delivery status, risk posture, and mitigation plans to internal and external stakeholders. * Contribute data to capacity and utilization models to inform planning and staffing. WHO YOU ARE: * +2 years of experience in technical project management, program management, or delivery management for SaaS or enterprise software. * Hands-on experience delivering solutions involving at least one of: * Contact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms. * Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners). * Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each. * Strong skills in project planning tools (e.g., Jira, Asana, Monday, MS Project, Smartsheet) and collaboration tools (e.g., Confluence, Notion, Miro). * Excellent communication, facilitation, and conflict resolution skills. * Proven track record managing multiple concurrent projects with global, distributed teams. * Fluency in English & Italian is required NICE TO HAVE: * Experience delivering AI/ML, NLP, LLM-based, or Agentic AI solutions. * Background in professional services or consulting working with enterprise clients. * Familiarity with APIs, webhooks, event-driven architectures, cloud infra (AWS/Azure/GCP). * Certifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent. * Experience with partner co-delivery (SI, GSI, BPO, or ISV ecosystems). OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Qonto

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ As a Product Marketing Manager for the Italian market at Qonto, your main focus will be to develop strong customer insights, drive the go-to-market strategy, and support the successful launch and adoption of our products in Italy. This is an exciting opportunity to shape our market strategy and contribute directly to Qonto’s growth. The role is a maternity cover for Giulia, our current Product Marketing Manager for the Italian market.   👩‍💻🧑‍💻As a Product Marketing Manager - Italian Market at Qonto, you will   • Specialize in customer insights for the Italian market, identifying and prioritizing use cases and features that resonate with local customers. • Drive the GTM strategy, ensuring effective product launches and strong market positioning. • Act as Product Captain, ensuring a strong feedback loop between customers, market, and Product teams. • Collaborate with cross-functional teams to develop compelling marketing campaigns and messaging tailored to the Italian market. • Be the product point of contact within the market, representing Qonto at local events and building strong relationships with key stakeholders. • Continuously monitor market trends, regulations, and competitive landscape to inform strategic decision-making.   🤔 What you can expect   • Become part of a vibrant, fast-growing fintech startup that's making waves in the banking industry, where innovation and collaboration are at the heart of what we do. • Work in a dynamic and collaborative team environment, where your ideas and contributions are valued. • Operate in the exciting Italian market, with the opportunity to shape the growth strategy and make a real impact. • Benefit from a supportive and experienced team (with experts in Product Marketing, Strategy, Brand Marketing..) who will support you in your role. • Access to cutting-edge tools and resources to drive your marketing initiatives and achieve success.     🏅About You   • Experience: Work within the Fintech or payment domain due to the highly regulated nature of the Italian market. Proven experience in product marketing or related roles. • Customer Obsessed: Strong understanding of customer insights and ability to identify and prioritize use cases that resonate with the local market. • Stakeholder management: Excellent stakeholder management skills, with the ability to collaborate effectively across teams and influence decision-making. • Market Knowledge: In-depth knowledge of the Italian market, including market trends, regulations, and competitive landscape. • Analytical and business-oriented: Business acumen and data-driven mindset, with the ability to make strategic decisions based on market analysis and KPIs. • Languages: Native-level Italian speaker with strong English communication skills.   At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.

Veepee

Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty... Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries. As Senior CRM Project Manager for Personalized Promotions & Wallet reporting to the CRM Group Director, you will drive Veepee's promotional strategy across all six European markets (France, Benelux, Germany, Spain, Italy & Switzerland) and business scopes (Flash Sales, Brandsplace, Clearance, Media, Le Club).   You own two interconnected mandates :   1/ Maximise the ROI of promotional marketing budget — covering all voucher and incentive mechanics across the full customer lifecycle, whether funded by Veepee or by brand partners.   2/ Lead the CRM workstream of the Wallet & Promotional Products project — Veepee's flagship 2026–2028 initiative to transform the “Mes Promos” space into a personalized, gamified promotional wallet.   You operate at the intersection of CRM strategy, product development and data. You influence without direct authority, acting as the bridge between the CRM team and other main stakeholders (Front/Growth, sourcing, finance teams). You are accountable for defining your OKRs, owning your roadmap and delivering measurable impact on promotional performance.