Tech Lead – Marketing & CRM

Kappahl Group is on an exciting digital transformation journey, and we are now looking for a Tech Lead to take full responsibility for the marketing & CRM area, as well as related customer-facing platforms within the customer experience area.

Are you passionate about customer journeys across multiple touchpoints, campaign orchestration, and technical leadership—and thrive in a culture built on inclusion, courage, and joy? Then this is the role for you!

What We Offer

As Tech Lead, you will be the driving force behind our Martech development from a technical perspective. You will own the technical package for systems and applications within marketing, CRM, and connected customer-facing solutions, ensuring development follows established processes, architectural principles, and quality standards.

You will contribute to Kappahl’s continued expansion and digitalization journey by securing technical stability, scalability, and long-term sustainability. The role combines strategic and hands-on responsibilities, including architecture, lifecycle management, technical analysis, testing, and incident handling.

You will work closely with application leads, product owners, architects, stakeholders, and external partners to support well-informed decisions and high-quality technical solutions.

Main Responsibilities

• Take ownership of the technical solutions and lifecycle management (LCM) for marketing/CRM systems and related customer experience platforms.
• Lead technical development and changes in accordance with Kappahl’s development model and IT strategy, with focus on architecture, integrations, and technical quality.
• Contribute with technical analysis, solution design, and input during backlog refinement and decision-making forums, acting as a technical advisor to application leads, product owners, and stakeholders.
• Ensure that relevant technical testing is planned and executed according to routines, including technical validation of changes, integration testing, and coordination with involved parties when needed.
• Identify, prioritize, and reduce technical debt; plan and coordinate upgrades, patches, and lifecycle activities.
• Develop and maintain technical development plans and roadmaps together with the application lead and relevant stakeholders.
• Monitor SLAs, KPIs, and supplier agreements from a technical perspective, and ensure that technical documentation is accurate and up to date.
• Support troubleshooting and technical investigations related to integrations, APIs, data flows, logs, triggers, and platform behavior, in collaboration with internal teams and external partners.
• Proactively identify and propose technical improvements within the area, based on system capabilities, architecture, and opportunities in existing platforms, including the evaluated use of AI to improve technical efficiency, automation, and ways of working.
• Continuously develop your own skills through business insights, networking, and seminars.

Are you Interested?

The position is a full-time temporary position until September 2027 (during parental leave) with placement at our head office in Mölndal. Kappahl celebrates diversity and strives to eliminate all forms of discrimination. We are committed to creating an inclusive environment for all employees and candidates. You apply easily by attaching your CV. We apply continuous selection and look forward to receiving your application as soon as possible.

We believe you have:

• Academic degree in IT or equivalent experience.
• Several years of experience in system development and technical leadership.
• Strong knowledge of system administration, integrations, and IT security.
• Experience with cloud-based development (preferably Microsoft Azure) and API-driven architecture.
• Solid understanding of requirements management, testing, and lifecycle management.
• Experience with Microsoft Dynamics 365, CRM, and campaign management is a plus.
• Excellent communication skills in English and Swedish.

As a person you are solution-oriented, structured, and communicative. You combine business understanding with technical expertise and thrive in a role where you build relationships and drive progress. You recognize yourself in our values: Inclusive, Courageous, and Joyful.

Founded in 1953 in Gothenburg, Sweden, the Kappahl Group is a leading fashion chain in the Nordics, with around 360 Kappahl and Newbie stores in Sweden, Norway, Finland, Poland and the UK, and online in more than 20 markets throughout Europe and Asia.

We want to make a difference in the fashion world and to lead the way by always keeping our promises: taking care of the world around us and minimizing the environmental impact for each garment. And at the same time fulfil our employee promise "We promise you the right to always be yourself - a place to belong”. The Kappahl team consists of some 4,000 colleagues in eight countries, all with different backgrounds, ages, skills and styles. Our common motivation is to create a responsible world of fashion and offer fashion to a wide variety of people and lifestyles. A responsible fashion that feels right, for the bearer and for the world we live in. Today, more than 85% of the products are made of certified and/or preferred materials. Our goal is 100% by 2025 and Kappahl Group’s overall climate goal is to halve the value chain's climate emissions by 2030.More information at www.kappahl.com.