Senior Renewal Representative

Senior Claims Representative - Workers' Compensation (Remote)

Unknown Employer

Are you a seasoned claims professional with a passion for navigating complex cases? MEM Insurance is seeking a Senior Claims Representative to join our Claims team. In this pivotal role, you’ll manage high-exposure workers’ compensation claims, lead investigations into coverage and fraud, and collaborate across departments to drive strategic outcomes. You’ll be a key decision-maker, a mentor to junior adjusters, and a champion of process improvement—all while ensuring exceptional service and regulatory compliance.   At MEM Insurance, we don’t just protect our customers—we empower our employees. We foster a culture of integrity, collaboration, and innovation. Our team thrives on solving challenges together, supporting one another, and making a meaningful impact in the lives of our policyholders and injured workers.   ----------------------------------------------------------------------------------------------------------------------------------     Essential Duties and Responsibilities: Claims Handling & Administration * Manage highly complex claims involving significant financial exposure, legal intricacies, and extended life cycles. * Conduct advanced investigations into coverage and compensability, including nuanced statutory interpretations. * Oversee medical case management for catastrophic injuries and lifetime care needs. * Review and authorize large or complex medical bills, negotiating adjustments to control costs. Return-to-Work Management * Develop comprehensive RTW strategies in collaboration with policyholders, legal counsel, and vocational consultants. * Ensure precision in benefit calculations for high-exposure claims, addressing tax and compliance risks. * Strategically deploy investigative efforts aligned with broader claims strategy. Claims Investigation & Loss Prevention * Lead investigations into complex fraud cases and collaborate with the Special Investigations Unit. * Conduct subrogation analysis and negotiate with third-party insurers or attorneys for maximum recovery. Settlements & Negotiation * Partner with legal teams to negotiate complex settlements and manage litigation processes. * Oversee Medicare compliance initiatives, including Medicare Set-Asides and CMS engagement. * Identify opportunities for structured settlements and lead negotiations. Reporting * Produce strategic reports on high-profile claims to guide management decisions. * Maintain system data integrity and prepare claims for Corporate Plan of Action meetings. Collaboration * Lead cross-departmental efforts to improve claims handling and risk management. * Resolve escalated customer service issues and support high-value accounts. * Participate in workflow improvement initiatives and committees. Team Leadership * Mentor and coach junior and intermediate adjusters. * Review escalated claims and provide actionable feedback. * Support workforce development and succession planning.   Qualifications: * Bachelor’s degree in business or related field preferred, or equivalent industry experience. * 7–10 years of claims handling experience, with high exposure to Workers’ Compensation. * Associate in Claims (AIC), AIM, or CPCU designation preferred or ability to obtain. * Texas All-Lines license preferred. * Valid driver’s license required.   ----------------------------------------------------------------------------------------------------------------------------------   COMPANY CULTURE AND VALUES At MEM Insurance, we are committed to our vision, mission, and values. We foster a culture of collaboration, integrity, and innovation. Our team is passionate about delivering exceptional service to our customers while supporting each other’s growth and success. We believe in accountability, continuous learning, and creating an environment where employees feel valued and empowered.   ----------------------------------------------------------------------------------------------------------------------------------   CONNECTION AND BELONGING MEM Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that varied perspectives drive innovation and strengthen our ability to serve our customers and communities.   ----------------------------------------------------------------------------------------------------------------------------------   TOTAL REWARDS OVERVIEW * Health Plans: Medical, Dental, and Vision Includes fertility benefits, fully paid preventative care, and adult orthodontia. * Employer-Paid Life and Disability Benefits: Life Insurance (3x base salary), AD&D, Short and Long-term Disability. * Wellness and Recognition Program: Employer-paid incentives for employees and spouses. * Flexible Spending Account and Dependent Care options * Health Savings Account: Generous employer contribution. * Time Away from Work: Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave. * Employee Assistance Programs * 401k Retirement Plan: Employer match and profit sharing. * Adoption Assistance and Tuition Assistance   ----------------------------------------------------------------------------------------------------------------------------------   Notice Regarding Use of Artificial Intelligence MEM may use artificial intelligence (AI) tools to more efficiently facilitate and assist in decisions involving recruitment, hiring, promotion, renewal of employment, selection for training or apprenticeship, discharge, discipline, tenure, or the terms, privileges, or conditions of employment. Any such use of AI tools will comply with all applicable laws.

Senior Manager, Customer Success

DeepL

MEET DEEPL DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation. Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL now has around 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures. Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you’re ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination. WHAT SETS US APART What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected. When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being. Discover more about life at DeepL onLinkedIn,Instagram, and our Blog. THE OPPORTUNITY We are seeking a seasoned, strategic, and team empowering leader to manage and grow our Customer Success team in APJ. This leadership role is pivotal in driving customer value, retention, and growth across our largest and most complex accounts as well as our growing customers. As the Senior Manager of Customer Success APJ, you will lead a team of experienced Customer Success Managers, ensuring they deliver best-in-class customer engagement across onboarding, adoption, expansion, and renewal. You will be instrumental in scaling the team through our next phase of growth, driving operational rigor, strategic account planning, and cross-functional collaboration. This role also holds umbrella oversight and partnership responsibility for the Services team in Japan, ensuring strategic alignment, operational consistency, and seamless collaboration across Customer Success and Services functions. This is an exciting opportunity for a strong people manager who thrives in a high-growth, fast-paced environment and is passionate about developing talent, optimizing customer experience, and driving enterprise customer outcomes. KEY RESPONSIBILITIES * Lead, mentor, and develop a high-performing CSM team that supports our largest, most complex and our growing accounts in APJ * Serve as the primary representative of the APJ region in our Global Customer Success organization, providing regional leadership alignment and acting as the central point of coordination for Customer Success initiatives * Ensure the team is driving measurable customer value, maximizing product adoption, and securing renewals and expansion opportunities * Set clear performance expectations and coach team members to success. Foster a culture of accountability, empowerment and continuous learning * Partner with cross-functional teams including Sales, Product, Marketing, Support, and Finance to ensure a unified and consistent customer journey * Own and optimize internal processes, customer journey frameworks, and playbooks that drive scalability and consistency across the team * Serve as a strategic voice of the customer, representing customer insights to inform product roadmap and business strategy * Support talent acquisition and onboarding as we grow the team. Define the job scope, talent profile, attract and assess the talent to hire top-tier CSM talent * Analyze team performance and customer health metrics to inform strategy and operational decisions * Champion a culture of collaboration, inclusion, and high performance * Empower team members through strategic delegation and clear decision-making frameworks * Foster innovation and support calculated risk-taking to drive customer success outcomes * Create transparent communication channels and feedback loops across the team and organization ABOUT YOU * 7+ years of experience in Customer Success, Account Management, or a related field, with a minimum of 5+ years managing CSMs supporting Enterprise clients in a leadership function * Proven success leading teams managing large, complex customers with multi-stakeholder engagement * Deep understanding of enterprise and scale customer dynamics, SaaS customer lifecycle, and value realization frameworks * Passion for developing and empowering people, with a strong track record of coaching and performance management * Strategic thinker with strong business acumen and an ability to translate data into action * Excellent communicator with experience influencing stakeholders at all levels, including executives * Highly organized, operationally strong, and comfortable with ambiguity in a scaling environment * Demonstrate high emotional intelligence and self-awareness, with ability to adapt leadership style to team needs * Champions a growth mindset and fosters a culture of continuous learning and development * Makes values-driven decisions and models company values in all interactions * Experience with tools such as Salesforce or CRM/CS platforms WHAT WE OFFER * Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network. * Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together. * Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team's general locations and time zones to foster effective and seamless collaboration. * Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboarding, to company-wide events that bring us all together–literally. * Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity. * 20 days of annual leave: we value your peace of mind. With 20 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally. * Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way. * Virtual Shares: An ownership mindset in every role. We believe everyone should share in our success, and that's why every employee receives Virtual Shares, linking your contribution directly to DeepL's growth and rewarding you with a stake in our future. #LI-VT1 WE ARE AN EQUAL OPPORTUNITY EMPLOYER You are welcome at DeepL for who you are - we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.

Senior Account Executive, Start-ups (NYC OR Boston)

Cloudflare

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. AVAILABLE LOCATIONS * New York, US ABOUT THE ROLE Account Executives, Channel Account Managers, Business Development Representatives, Solution Engineers, Customer Success, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community. Digital Native AEs at Cloudflare sell into the most innovative companies in North America. In targeting high-growth, technologically advanced, and venture-backed companies, AEs are positioned to drive in-depth product discussions while communicating and demonstrating value quickly to customers.  This role within the digital native segment focuses on both the acquisition of prospective Digital Native accounts, as well as the expansion of existing customer accounts.  The ideal candidate will have both a sales and technical background that enables them to drive customer engagement from technical professionals through to senior executive levels, and across Security, Network, Development and Infrastructure teams. RESPONSIBILITIES * Develop, execute, and maintain your territory plan to exceed quarterly sales targets and annual quota assignment. * Be an expert in three unique sales motions; new business acquisition (new customer logos), customer expansion (upsell and cross sell Cloudflare solutions), and renewal within your territory. * Build a robust sales pipeline utilizing the four sourcing funnels: AE led outbound, BDR, Channel, and Marketing Inbound. * Develop and strategically leverage a deep technical understanding of the problems Cloudflare solves in order to drive a consultative sales motion. * Craft and communicate compelling value propositions for Cloudflare services. Drive awareness through regular outbound campaigns on product and feature roadmap updates. * Accurately forecast, build commercial outcomes by running a consistent sales process, including driving next step expectations and contract negotiations. * As a trusted advisor, build long-term strategic relationships with key accounts, to ensure customer adoption, retention and expansion. Regularly evaluate usage trends and articulate value to show Cloudflare impact and provide strategic recommendations during business reviews. * Network across different business units with each of your accounts, and multi-thread to identify and engage new divisional buyers. * Position Cloudflare's platform in each of your target customers, including Cloudflare One and the Connectivity Cloud to realize our full potential in every customer. * Operate internally as a liaison with cross-functional teams to share key customer feedback and insights to improve customer experience and further investments with Cloudflare. DESIRABLE SKILLS, KNOWLEDGE, AND EXPERIENCE * 5+ years sales experience selling B2B SaaS * Strong B2B discovery skills * Candidates have a point of view of industry trends and able to customize a client centric why change narrative * Track record of beating annual targets of $1M+ and successfully managing complex six figure deals * Experienced in multithreading into the C-suite and across an organization to manage a complex sales cycle * Self-motivated; entrepreneurial spirit * Bachelor's degree required * Software and system skills are a must (SFDC, Tableau, G-suite, MSFT suite) * Ability to travel up to 25% of the time. COMPENSATION Compensation may be adjusted depending on level and work location. * For New York City, New Jersey, Washington, Washington DC, and California (excluding Bay Area) based hires: Estimated annual salary of $234,000 - $321,000 This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan. EQUITY This role is eligible to participate in Cloudflare’s equity plan. BENEFITS Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. HEALTH & WELFARE BENEFITS * Medical/Rx Insurance * Dental Insurance * Vision Insurance * Flexible Spending Accounts * Commuter Spending Accounts * Fertility & Family Forming Benefits * On-demand mental health support and Employee Assistance Program * Global Travel Medical Insurance FINANCIAL BENEFITS * Short and Long Term Disability Insurance * Life & Accident Insurance * 401(k) Retirement Savings Plan * Employee Stock Participation Plan TIME OFF * Flexible paid time off covering vacation and sick leave * Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.