Key Account Manager Retail - ITALY

Joko

At Joko, we help consumers shop smarter. Our mission is to revolutionize shopping, empowering people to find what they need, make informed decisions, and save money. Founded in Paris, Joko is a tech company and certified B Corp with over 105 talents across Paris, Barcelona, and New York (and beyond). More than 6 million users already save money every day at 10,000+ merchants with Joko. From cashback and automatic coupons to price alerts and carbon tracking, we keep expanding our products to make shopping smarter. We’re now building an AI-powered shopping assistant to help users find the best products by price, quality, and environmental impact. Having reached profitability in our core market, we’re now scaling globally, with a strong focus on the US. It’s still day 1, come build the future of shopping with us! ❤️ OUR B2B TEAM “Nothing stops them from getting the best deals for Joko users. The B2B team’s mission is to develop and grow Joko’s merchant network, and available offers.” The B2B team is divided between our three business lines at Joko: Online, Card-Linked, and Gift Cards. * For the Online team, Account Managers are in charge of growing and managing our portfolio of e-commerce partners, directly with e-merchants or through our relationship with affiliate marketing platforms. * As for Card-Linked, our Sales team is in charge of signing Enterprise deals with top-tier retailers with physical stores, and Account Managers are in charge of growing long-lasting partnerships. * Finally, for the Gift Cards team, Account Managers are in charge of growing and managing the portfolio of brands and retailers, through relations with providers and in direct relationships with merchants. Led by Nicolas, our CRO, we are a vibrant team full of energy! We work closely with other teams to give the best experience to our partners and build strong long-term relationships. We are a small but unstoppable squad that manages millions of euros in contracts thanks to our outstanding team members and a deep sense of camaraderie. We don't take ourselves too seriously and make sure that the journey is a blast! 🎯 WHAT YOU WILL DO About the Card-Linked Team The Card-Linked team helps retailers acquire and retain customers by offering in-store offers to our 5M+ users, leveraging banking data to personalize each offer. We partner with around 100 top-tier French retailers (including Carrefour, Decathlon, Leroy Merlin, and Sephora) and have achieved 4× growth over the past three years. About the Role As Account Management Lead (Card-Linked), you will play a pivotal role in driving the growth and success of our existing partnerships. You’ll lead a team of three Account Managers (with the ambition to grow to six full-time hires), guiding them to deliver best-in-class results, identify new growth opportunities, and oversee key strategic projects that support our business objectives. You’ll report to and work closely with the VP Card-Linked, collaborating cross-functionally with Marketing, Business Operations, Finance, Product, and Data teams to ensure strategic alignment and sustained growth. To achieve this, you will: * Team leadership: hire, train, and develop a high-performing Account Management team. You will set clear goals, provide ongoing coaching, and foster a culture of accountability, collaboration, and excellence. * Commercial excellence: support your team by taking part in key negotiations with our top partners; build strong and long-lasting relationships with our partners (CMOs and senior marketing stakeholders across retail and e-commerce). * Performance tracking: define and own the team’s revenue targets and OKRs. Partner with the VP Card-Linked to build quarterly plans and collaborate with internal teams (marketing, product, ops, data) to drive execution. * Revenue operations: ensure we have all the right processes in place (revenue forecasts, CRM management, etc.) to keep growing with the right fundamentals; optimize cashed-in revenue. Work closely with Business Operations and Finance teams to develop and implement these processes. * Strategic projects: lead cross-functional initiatives to improve our partner value proposition, pricing models, and internal efficiency. 👀 WHO WE'RE LOOKING FOR * Preferred experience: at least 6-8 years of experience in business roles (client-facing roles in a startup or in the tech industry, in finance or in consulting), preferably in Sales or Account Management. * Education: You have graduated from a top-tier business or engineering school. * Entrepreneurial Spirit: A passion for starting from scratch, embracing challenges, being hands-on, ambitious, and an effective problem-solver. * Independence: Capable of autonomous project management from inception to completion, setting and exceeding high standards, and ensuring project success. * Business sense: A keen ability to quickly grasp people's needs, surpass goals, and close deals. * Analytical skills: You love analyzing data and making informed decisions. * Energy: You thrive on connecting with new people. Your strength lies in active listening and crafting solutions to tackle challenges. * Efficiency: You are fond of productivity tools and able to deliver on time on projects with many stakeholders. * Mindset: You like challenges, you welcome feedback and you love constantly learning and getting better. You have a strong capacity for adaptation, organization, and autonomy. You always go the extra mile. * Languages: You are fluent in French and English, written and spoken. * Managerial experience is a strong plus. * Knowledge of the media & adtech ecosystem is a plus. * This role is based in Paris. 💎 OUR PERKS (Some of the benefits listed below are available to full-time positions only) At Joko, we believe that flexibility and trust are essential. Our work environment reflects this through: * Flexible remote : If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we can provide access to a coworking space and a coworking budget. * Work from anywhere : Want to spend a month in Italy while working? You can work from most countries in the world for up to 3 months per year. On top of that, we offer plenty of perks: * 💸 Top-market compensation * 📈 Equity for everyone with the chance to own a piece of what you build * 🤖 Half-day each week dedicated to leveling up with AI by exploring new tools, iterating hard, and sharpening your skills * 🌴 Yearly offsite in amazing locations and budget for team-building events & monthly in-person gatherings * 💪 Contribution to your ClassPass subscription * 🍼 8-week leave paid 100% for the second parent * …and much more, check the full list here! 🤝 OUR HIRING PROCESS 1. Intro call: Quick screening with the Hiring Manager or the Talent team. 2. Step 1 – Team interview (45 min): Conversation with two Joko team members (could include the Hiring Manager, people from the team you’d join, or colleagues from other teams). 3. Step 2 – Role-specific assessments * For non-engineering roles: A take-home case study followed by a 45-min interview. We assess both your output and how you think in real time. The exercise will be relevant to your role (e.g. analysis, strategy, or process design). * For engineering roles: A 90-min live technical interview on CoderPad covering code understanding, review, system design, and product thinking (with AI serving as a collaboration tool). 4. Step 3 – Leadership interview (45 min): Conversation with a SteerCo member and a Founder. 5. References: Up to 3 calls with former colleagues or managers. ☕ You may also be invited for coffee with team members to get a feel for our culture.

Deliveroo

Associate Vendor Manager - Deliveroo HOP Location - London, UK About Deliveroo HOP At Deliveroo Hop, we are building a global grocery retailer from the ground up. Launched in September 2021, Deliveroo Hop is Deliveroo’s rapid grocery delivery service, bringing customers the freshest, tastiest food and essential items to their door in as little as 20 minutes. We are live across the UK, UAE and Italy, and have ambitious plans to become the world’s leading on-demand grocery proposition. This is an exciting time to join the Hop team within the broader Deliveroo organisation — we are just getting started. We’re looking for highly driven, entrepreneurial individuals to help us build the leading speedy grocery delivery service. About the Role The Associate Vendor Manager plays a critical role within the Deliveroo Hop Commercial team, with clear accountability for the day-to-day account management and commercial performance of a defined portfolio of vendor partners. This role combines commercial ownership, account management, trading execution, and cross-functional coordination to drive vendor growth, operational excellence, and customer experience. The Associate Vendor Manager acts as the primary point of contact for their vendors and is responsible for delivering against revenue, margin, availability, and in-app performance targets. The role requires strong commercial acumen, analytical capability, relationship management skills, and the ability to operate effectively in a fast-paced, high-growth retail environment. Key Responsibilities 1. VENDOR ACCOUNT MANAGEMENT & COMMERCIAL OWNERSHIP * Own the day-to-day management of a portfolio of vendor accounts. * Act as the primary commercial contact for vendors, building strong, collaborative relationships. * Lead joint business planning (JBP) processes with vendors to align on growth opportunities and performance targets. * Conduct regular performance reviews, identifying risks and opportunities across revenue, margin, availability and promotional performance. * Negotiate cost prices, funding agreements, and promotional mechanics to drive commercial outcomes. Support the Senior Vendor Manager in developing new commercial partnerships and expanding existing relationships. * Lead new vendor onboarding, set-up and commercial processing. 2. TRADING & RANGE STRATEGY * Own product selection, ranging and promotional planning for assigned vendors. * Identify and list new products in line with customer needs, market trends and competitive benchmarking. * Continuously review assortment performance and rationalise underperforming SKUs. * Manage pricing strategy in collaboration with internal stakeholders to ensure competitiveness and margin delivery. * Drive category growth through strategic product launches and seasonal activations. 3. MERCHANDISING & IN-APP PERFORMANCE * Manage in-menu merchandising to maximise visibility, conversion and sales growth. * Oversee menu management including imagery, product descriptions, and uploads to ensure best-in-class in-app execution. * Ensure high standards of in-app fidelity and customer experience. * Work closely with the Product team to resolve menu or technical issues impacting performance. Partner with DME to implement in-app campaigns, sampling initiatives and promotional activations. 4. PERFORMANCE ANALYSIS & REPORTING * Drive data-led decision making through detailed analysis of vendor and product performance. * Build and maintain dashboards to track key KPIs including sales, margin, availability, promotional ROI and range performance. * Deliver structured performance reporting internally and externally to vendors. * Translate insights into clear strategic recommendations and action plans. 5. CROSS-FUNCTIONAL COLLABORATION * Work closely with Operations, Supply Chain, Marketing, Product and Finance teams to ensure seamless execution of vendor plans. * Support resolution of operational issues impacting vendors. * Contribute to broader Hop strategic initiatives and commercial projects. REQUIREMENTS * 1–3 years’ experience in buying, vendor management, account management, commercial roles or similar within grocery, food delivery or hospitality. * Demonstrable experience managing external partners or accounts. * Strong commercial negotiation skills and financial acumen. * Analytical mindset with the ability to interpret data and generate strategic insights. * Excellent stakeholder management and communication skills. * Ability to thrive in a fast-paced, dynamic environment with changing priorities. * Proficiency in Microsoft Office (particularly Excel).

Joko

At Joko, we help consumers shop smarter. Our mission is to revolutionize shopping, empowering people to find what they need, make informed decisions, and save money. Founded in Paris, Joko is a tech company and certified B Corp with over 105 talents across Paris, Barcelona, and New York (and beyond). More than 6 million users already save money every day at 10,000+ merchants with Joko. From cashback and automatic coupons to price alerts and carbon tracking, we keep expanding our products to make shopping smarter. We’re now building an AI-powered shopping assistant to help users find the best products by price, quality, and environmental impact. Having reached profitability in our core market, we’re now scaling globally, with a strong focus on the US. It’s still day 1, come build the future of shopping with us! ✨ OUR MARKETING TEAM No one is more creative and data-driven than this team - they have the best of both worlds! The Marketing team’s main mission is to get our product into the hands and hearts of millions of users around the world. The User Growth department builds innovative ideas to conquer markets, attract, and retain users. The Brand & Communication department strives to create Joko’s vision for the long term and builds a connection with all its users. The Campaign & Merchandising department drives our Joko Business-to-Consumer campaign calendar and enhances the customer shopping experience across our merchandising assets. The B2B Marketing department positions Joko as the top partner for retailers’ marketing teams, and aims to build the most desired employer brand possible. Led by Isa, our CMO, they are constantly innovating to take our business to new heights. 🎯 WHAT YOU WILL DO As the Head of B2B Marketing, you'll report directly to the CMO and work hand in hand with business line owners. You'll be responsible for building, running, and improving Joko's B2B marketing engine. Your goal: make Joko the most trusted marketing partner for retailers by generating qualified leads, supporting Sales and Account Management, and amplifying our visibility in the market. You’ll be both a builder and an operator, hands-on across content, campaigns, and enablement, while creating the foundations for a growing B2B Marketing team. Your responsibilities: * Develop and implement Joko's B2B Marketing Growth engine to position Joko as a leading player in the retail ecosystem and attract and retain the biggest merchants on our platform in France and the US, leveraging AI, innovative ideas, and new technologies to scale impact. * Collaborate closely with Sales and Account Management teams to ensure seamless alignment and communication across all marketing initiatives. * Build and deliver impactful marketing assets and account-based marketing tactics that convert, from pitch decks and case studies to market studies, newsletters, and website management. * Elevate Joko’s presence in the market through event strategy by creating and executing owned events, as well as managing participation in third-party events such as 1to1 Monaco, Biarritz and international events. * Lead and grow a high-performing team: manage, mentor, and support current and future B2B marketing teammates. * Track and analyze key B2B marketing KPIs, using insights to continuously drive lead generation and deal acceleration. 👀 WHO WE'RE LOOKING FOR * Experience: 8–10 years in B2B marketing, ideally in tech or retail. * You have experience scaling a B2B marketing machine from early stage to success. * Execution-driven: You focus on impact, not buzzwords. You turn ideas into measurable actions. * Hands-on with growth levers: CRM, website, market studies are part of your daily toolkit. You’re a doer and not afraid to get things done yourself when your team needs it. * Content-first mindset: You know how to tell powerful stories from data and turn them into assets that win deals. * AI: You use AI daily and know how to scale operations through automations and agents. * Mindset: You’re curious, daring, and love testing new things (no fear of failure). * Team player: You’re comfortable leading projects across Sales, AM, and Product. * Languages: Fluent in French and English, both written and spoken. * Location: You're based in Paris to organize events and lead discussions with partners, but you're eligible for our remote and work-from-anywhere perks. 💎 OUR PERKS (Some of the benefits listed below are available to full-time positions only) At Joko, we believe that flexibility and trust are essential. Our work environment reflects this through: * Flexible remote : If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we can provide access to a coworking space and a coworking budget. * Work from anywhere : Want to spend a month in Italy while working? You can work from most countries in the world for up to 3 months per year. On top of that, we offer plenty of perks: * 💸 Top-market compensation * 📈 Equity for everyone with the chance to own a piece of what you build * 🤖 Half-day each week dedicated to leveling up with AI by exploring new tools, iterating hard, and sharpening your skills * 🌴 Yearly offsite in amazing locations and budget for team-building events & monthly in-person gatherings * 💪 Contribution to your ClassPass subscription * 🍼 8-week leave paid 100% for the second parent * …and much more, check the full list here! 🤝 OUR HIRING PROCESS 1. Intro call: Quick screening with the Hiring Manager or the Talent team. 2. Step 1 – Team interview (45 min): Conversation with two Joko team members (could include the Hiring Manager, people from the team you’d join, or colleagues from other teams). 3. Step 2 – Role-specific assessments * For non-engineering roles: A take-home case study followed by a 45-min interview. We assess both your output and how you think in real time. The exercise will be relevant to your role (e.g. analysis, strategy, or process design). * For engineering roles: A 90-min live technical interview on CoderPad covering code understanding, review, system design, and product thinking (with AI serving as a collaboration tool). 4. Step 3 – Leadership interview (45 min): Conversation with a SteerCo member and a Founder. 5. References: Up to 3 calls with former colleagues or managers. ☕ You may also be invited for coffee with team members to get a feel for our culture.