Customer Operations Manager

Avelios Medical

ABOUT US Our mission at Avelios is to unlock clinical data to power seamless healthcare operations for better patient care. To do so, we have built a modular software platform that digitizes and optimizes workflows in hospitals with cutting-edge technology in a user-friendly way. With our software, we enable hospitals, doctors & nurses to provide their patients with the best possible care. We are growing fast and want to keep expanding our team and business to fundamentally digitize healthcare for the better. We appreciate different backgrounds and see diversity as one of our strengths. THE TEAM AND ROLE We are looking for an AI Operations Manager (all genders) to unlock the full potential of AI across Avelios. In this role, you will work directly with our CEO and collaborate across every function to identify high-impact opportunities, redesign workflows, and build AI-powered automations from the ground up. This is a highly entrepreneurial role with company-wide scope. You will own AI initiatives end-to-end — from identifying opportunities and designing solutions to implementation, rollout, and continuous optimization. Using tools such as Make, APIs and the latest AI models, you will fundamentally change how our teams operate and scale. YOUR RESPONSIBILITIES * Identify and implement the highest-impact automation and AI use cases across the company * Design AI-powered workflows and automations using Make, Claude API, Pinecone APIs, and AI tools * Collaborate cross - functionally with teams to optimize processes and reduce manual work * Evaluate emerging AI technologies and tools and translate them into business impact * Measure and track automation impact and efficiency gains * Enable teams across Avelios to adopt AI and continuously improve how they work YOUR QUALIFICATIONS * 3+ years in consulting, operations, or a similar cross-functional senior role * Strong stakeholder management skills across complex environments * Experience in building AI/automation systems from scratch (not just maintaining existing ones),(Experience in healthcare, regulated environments, or high-growth startups is a plus) * Enough technical depth to converse about LLM pipelines, agentic workflows, and integrations * Deep hands-on experience with LLMs, prompt engineering, and RAG architectures (Claude, GPT, or similar) * Ownership mindset — you proactively identify opportunities, don’t wait for tickets, and bring things to 100% * Excellent communication skills in English and German (C1 level or higher) YOUR BENEFITS * Variety in your tasks and the opportunity to take ownership * An international, informal team structure in a motivating start-up atmosphere, allowing you to participate directly in our customer growth story and the overall success of Avelios * Ability to gain valuable hands-on experience in a startup backed by leading international VCs * Support for your personal development through continuous learning and feedback * Set your own rhythm with flexible working hours and trust-based time tracking * A virtual stock option package (VSOP) that lets you participate in Avelios’ long-term value creation * A monthly meal allowance up to 75 euros, full coverage of the Deutschlandticket, Urban Sports Club or a subsidized Wellpass membership, a bike leasing program and Corporate Benefits that give you access to discounts from a wide range of providers in various areas

Circus Group

OUR MISSION At Circus, headquartered in Munich, we are pioneering global developments in on-demand autonomous food production. Everything from creation to production and operation – enabled by seamlessly integrated cutting-edge robotics and transformative AI technology. Our foundation rests in the extensive developments of groundbreaking robotics driven by artificial intelligence, previously the missing link in achieving true autonomous food automation. This is the moment for a new status quo: Just as autonomous driving will disrupt how we build cities, organize our days, and live our lives, so will we shift our whole reality around food. Our Team is backing a paradigm shift in one of humanity's most important sectors with the sharpest minds in Robotics, AI, Engineering and Culinary, collaborating closely with industry-leading partners to revolutionize every aspect of the food service experience. Join us as we forge ahead, crafting a future where the art of cooking and the science of technology converge to create a world that thinks differently about food than it has for thousands of years—a world where food means something new. ABOUT THE ROLE As Circus expands its product portfolio, the commercial team needs more than great salespeople — it needs the operational backbone to match. This role covers the full sales cycle: from how we structure and present proposals, to how deals get tracked and closed, to what happens the moment a contract is signed. Everything behind the scenes that needs to work at the next level. That's what you'll own and build. You'll work directly alongside our commercial leadership team, keeping the sales machine organized so they can focus on selling. Think structured processes, a clean CRM, tight proposal and contract workflows, and the occasional customer follow-up. As we grow, the way we sell needs to grow with us. You'll be the person who makes sure it does — thoughtfully, systematically, and without losing momentum. This is a broad, high-ownership role — the right person will shape what Sales Operations looks like at Circus. YOUR DAILY BUSINESS * Own the end-to-end sales process infrastructure — map, document, and continuously improve how the commercial team operates across the full cycle: from first outreach and proposal to contract signature and customer go-live * Manage and improve the CRM — keep it clean, structured, and useful; build habits and templates so the team actually uses it right; actively build AI-assisted workflows for data entry, enrichment, follow-up drafting, and pipeline summaries * Drive proposal and contract operations — own the creation and coordination of commercial proposals, term sheets, and customer agreements; manage review loops and track versions * Build commercial process infrastructure — define how things should work as we scale, identify gaps, and fix them before they become problems; make sure nothing falls through the cracks between stages * Track and manage pipeline visibility — maintain a clear picture of deal status, next steps, and history across all active opportunities; prepare deal summaries and overviews for internal reviews * Enable the commercial team — take recurring operational and coordination tasks off the team's plate so they can focus on selling; be the person who ensures every deal is followed through properly * Interface with customers when needed — primarily indirect, but comfortable jumping on a follow-up call or managing written communication professionally BASE QUALIFICATIONS * Fluent in German (written and spoken) — essential for customer-facing and contract work * Strong commercial instincts — understands how B2B sales processes work and why structure matters * Proven ability to build and maintain operational processes from scratch, not just follow existing ones * Hands-on with CRM tools (Salesforce, HubSpot, or similar); comfortable improving how a team uses them * Excellent at written communication — proposals, emails, and internal docs are clear, professional, and to the point * Self-directed: takes ownership, asks the right questions once, then executes * AI-native: uses AI tools daily as a natural part of how you work — for research, drafting, summarising, automating repetitive tasks, and finding smarter ways to get things done.  PREFERRED QUALIFICATIONS * Experience in a commercial operations, sales support, or strategy role at a startup or scale-up * Exposure to contract review or coordination in a B2B context * Background in a commercial training  * Experience building AI-assisted workflows (e.g. CRM enrichment, proposal drafting, meeting summaries) OUR OFFER * Compensation: Competitive base salary with stock options for full-time employees - real listed equity, not virtual units. * Time Off: Unlimited paid vacation – we trust you to manage your time responsibly. * Flexibility: Hybrid work setup with up to 2 months/year fully remote (Worcation). * Personal Development: Annual training budget for workshops, coaching, conferences, or books.  * Mobility: Monthly flex benefit spendable on lunch, mobility, internet costs, or childcare via Become.1 - plus optional JobRad bike leasing or a subsidized Dance e-bike/e-moped subscription. * Well-Being: Employer-subsidised membership to Urban Sports Club or Wellhub – access to gyms, studios, and wellness offerings across Germany.

Westwing

JOIN OUR TEAM As Senior Retail Operations Manager, you will take full ownership of inventory planning and in-season steering for one of Westwing’s fastest-growing business areas: our Stores. Your mission is to build and run scalable processes to ensure optimal product availability while proactively identifying and managing inventory risks. This role sits at the heart of our Store expansion strategy and is a key driver of revenue growth. It offers a unique opportunity to build from the scratch and continuously refine structures and processes, leaving a visible footprint on how Westwing Stores scale and expand. This position is unlimited and based in Munich. WHAT YOU'LL DO * Forecast customer demand and define seasonal pre-order quantities, applying learnings from Store performance and past seasons, in close alignment with the central Demand Planning team to ensure availability for seasonal changes * Take full ownership of Store inventory and in-season steering to ensure optimal product availability based on sales performance, productivity, seasonality, and expected demand * Translate actual Store performance vs. expectations into concrete in-season actions together with Commercial and Central Demand Planning teams, including replenishment adjustments, replacement recommendations, and measures to mitigate availability risks or overstock * Ensure efficiency and accuracy across the end-to-end inventory and logistics flow by defining requirements, steering execution, aligning stakeholder and securing that the right quantities are delivered to the right Stores at the right time * Build and scale the above mentioned processes from the current status and act as a key driver of process excellence by implementing automation, analytical improvements, and scalable workflows to increase forecasting accuracy, inventory precision, and operational efficiency YOU COME WITH * 5+ years of experience in inventory management, demand planning, supply planning, or a related commercial role * Degree in Supply Chain, Retail Management, Business Analytics, Business Administration or a related field * Proven track record of building new processes, structures, or operating models in fast-growing or evolving business environments * Experience designing, implementing, and continuously improving forecasting models and optimise inventory levels * Excellent communication skills and the ability to translate data into clear actions * A structured, proactive, and solution-oriented mindset with a strong sense of ownership * Experience working cross-functionally with Commercial, Logistics & Supply Chain teams * Strong analytical skills and proficiency in Excel, SQL and BI Tools (e.g. Tableau) * Fluency in English and German with ability to communicate with international colleagues WHY WESTWING If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living. Here is what you can look forward to: * A high-performance culture built on trust, feedback and collaboration * An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone * A flexible hybrid setup with ideally 3 office days per week - because strong connections and quick collaboration make great ideas happen * Work-from-anywhere opportunities for up to 4 weeks per year - as fresh perspectives spark bold ideas * 30 days of paid holiday to rest, recharge, and come back ready to create * A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food - designed for moments that energise and connect * Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers * Wellbeing support through mental health resources, sports memberships, and preventive care * Sustainable mobility options with discounted public transport and JobRad - moving with purpose and care for the planet * Support for working parents, including our on-site Westwing Wichtel daycare and a partnership with multilingual provider Elly & Stoffl * One annual Social Impact Day to give back to a cause you care about - because being human is our true superpower * Team rituals that celebrate results and togetherness - from Summer & Winter Parties to Oktoberfest ABOUT US Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 497 million in 2024. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity. DEPARTMENT Stores