Customer Value Manager

Tacto

OUR PROMISE: BECOME A CUSTOMER VALUE MANAGER WITHIN 6 MONTHS The Customer Value Manager (CVM) role at Tacto is an exciting career path where your immediate impact is visible to both you and the customers on a daily basis. It combines consulting-style problem solving, daily collaboration with customers, and strategic responsibility for driving measurable value. Normally, professionals enter this world after gaining experience in consulting or similar roles for 2y+. With the Pioneer Program, we offer you a fast-track entry: in just 6 months you will develop the skills, confidence, and knowledge to work directly with our customers’ leadership teams, manage daily customer interactions, and deliver your own projects that help procurement leaders in the European Mittelstand capture the full value of our software. The Deal: Join as a Customer Value Associate (Pioneer) → Master our product and consulting toolkit → Deliver first measurable customer impact → Graduate into a Customer Value Manager role with your own customer portfolio after 6 months. You’re not joining to “maybe” get promoted — if you meet the clear milestones, you will become a Customer Value Manager after those 6 months. WHY JOIN THE PIONEER PROGRAM? * Master core Consulting skills: Analyze customer data, identify savings, build business cases, manage C-level stakeholders and deliver tangible outcomes to help Mittelstand leaders drive real change. * Customer-facing from day one: Daily interaction with customer procurement teams, exposure to C-level stakeholders, and ownership of customer deliverables. * Commercial + strategic: Become a strategic sparring partner for our customers and combine measurable savings & strategic transformation projects with long-term account development. * Intensive coaching: 1:1 mentorship with an experienced CVM, weekly learning journal, daily shadowing and debriefs, and a personal development plan tailored to your strengths. * Cross-functional exposure: As a CVM you sit between Product Development and Sales. You will learn firsthand how Sales, Product, and Engineering work together in one of Europe's fastest growing Startups. * Startup culture: At Tacto we are ambitious, passionate, humble and supportive. We believe in the power to act & proactivity - no matter if you are a fresh graduate, you will have full ownership from day one and have the opportunity to drive real change also within the company YOUR 6 MONTH JOURNEY Months 1-2: Bootcamp & Shadowing * Gain more knowledge on procurement basics & do a product deep dive * Learn about consulting & communication skills * Shadow real customer calls & onboarding sessions * Cross-functional exchange: 1 week in Product Management (refinements, plannings etc.) → Outcome: You know our product inside out and develop fundamental skills for handling customers Months 3-4: Guided Practice * CVM playbook: Health & upsell management, objection handling * Take ownership of first real work packages (e.g. risk management, savings analysis) * Spend up to a full week on-site with one of our customers to experience procurement reality in the Mittelstand * Present results directly to customers (with mentor support) * Cross-functional exchange: 1 week in Business Development → Outpcome: First measurable customer impact, positive feedback from stakeholders Months 5-6: Ownership & Graduation * Learn about negotiating, category strategies and many more topics through an exclusive training with a procurement expert * Lead your first project (e.g. savings case, supplier evaluation). * Deliver your Capstone Project: a customer-facing presentation with measurable savings or transparency impact. * Graduation Day: Official promotion to Customer Value Manager. → Outcome: Customer-facing project with validated impact, strong customer feedback, ready to own a portfolio WHO WE ARE LOOKING FOR: * Impact-driven graduates from top universities, ready to translate their academic excellence into real-world results and build long-lasting relationships with our customers. * Ambitious and motivated minds who want to grow with us—no idea is too big or too small. We value people who bring fresh perspectives and are excited to enrich our team with their own suggestions. * Proactive team players with strong curiosity and problem-solving skills, ready to learn, adapt, and thrive in a dynamic environment. * Previous experience—such as internships in procurement or consulting—is a plus, but not a requirement. * Strong communication skills in both German and English Overall, we are not looking for the "perfect" profile here. We are looking for someone who wants to unfold their potential and has a passion for our customers. Therefore, don't hesitate to apply - even if you are not sure whether you meet the requirements. INTERVIEW PROCESS 1. Say Hello – 30min with our Chief of Staff 2. Customer Value Chat – 30min with a Senior CVM 3. Onsite in Munich -2:30 h of discussing a case with the team and gaining more insights on the Tacto life OUR BACKGROUND Tacto is building the intelligence layer that connects AI to the physical world of manufacturing, starting with procurement. AI is transforming every industry, but it stops at the factory gate. The knowledge that holds manufacturing together - part costs, suppliers, materials - is scattered across systems and people. Over 50% of a product's cost originates from suppliers, making procurement the single largest cost lever in manufacturing and the missing connection between the digital and the physical world. Yet it still runs on Excel and legacy systems. We're changing that with our Procurement Intelligence Platform, trusted by hundreds of companies running billions of Euros of material. Based in Munich, we are 100+ passionate builders who are in-office, with high expectations, fast growth, and a lot of fun. We are supported by >€50m from Sequoia, Index, and Europe's leading tech entrepreneurs and industry veterans. WHY IT MATTERS Manufacturing forms Europe's economic backbone, driving a fourth of Europe's GDP and providing over 30% of jobs. These hidden champions and global market leaders manufacture the physical world around us, from the machines that build our cities to the medical devices that save lives. But the world is changing. The US dominates the digital world of bits. China is scaling the world of atoms, manufacturing at unprecedented speed and scale. Geopolitics are more uncertain than ever. Europe's strength lies in its deep industrial knowledge through generations of engineering. Manufacturing worldwide runs on European machines and software. But that heritage is only an advantage if we leverage it in the age of AI. Tacto builds the AI that connects Atoms and Bits, empowering our Industrial Base to Stay Stronger and building a lighthouse for European tech. WHAT WE OFFER The people at Tacto are passionate about building the organization, growing themselves, and our product while having fun and being real. We have high expectations, great talent density, and a culture where your ambition, performance, and agency are what count - not where you come from or how big your ego is. You'll grow at the forefront of AI, have real ownership and impact, and be surrounded by the best people in their field who challenge you and make you better every day. That is demanding and rewarding, but that's where we thrive. Besides that you have: * Money: Competitive salary & equity in the company with real upside, so you are invested in our success * Workplace: A vibrant in-office culture (> 4 days/week) in a beautiful office in central Munich * Development: A development budget and regular exposure to exceptional people, e.g., Lunch & Learns, peer mentoring, external speakers * Time off: 26 + 4 vacation days per year (4 fixed “company rest days”) as well as regular off-sites and team events * Health: Wellpass membership, of course, a fruit basket (!), and access to Jobrad, for your health * Family & Social Security: Voluntary pension contribution, voluntary KITA subsidy for your children Tacto is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability, or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.

Tacto

LEAP IS OUR FAST TRACK FOR SHARP GENERALISTS WHO WANT TO BUILD SOMETHING MEANINGFUL AT THE FRONTIER OF INDUSTRIAL AI Many of our best people come from generalist backgrounds, e.g., founded sth on their own, worked in consulting, finance, or high-growth tech. They've seen what great looks like and at some point, decided they want real ownership and impact over outcomes instead of watching from the sidelines. When you want to be a builder, this program is for you. We're hiring 5+ special roles across our commercial and product teams. You bring the toolkit, we give you ownership, resources, and a playground to build. Generalist means you're not easily boxed into one function or don't yet know where you want to specialize. You've operated across strategy, operations, sales, commercial, product, tech, or all of the above. Some of you have done that by building your own company or starting an initiative. Others have done it within high-performance environments like strategy consulting, venture capital, or finance. You learned to pick up new domains fast, structure hard problems, and deliver under pressure. Now you want to use those skills to build something meaningful with real ownership to make it work. If one of the positions seems like the perfect fit, apply directly for that role. If you're interested in multiple positions and the above sounds good, or you are interested in Tacto in general, apply to Tacto Leap - we'll figure out together where you'll have the highest impact. We look for the right mindset and potential - not the biggest egos. Let's talk if you think the above is intriguing. WHERE YOU'D COME IN 3-10y experience * Chief of Staff - Right hand to the CEO. Own Talent & Org Development, build the systems that let Tacto scale, and grow your scope from there. * Expansion Lead - Enterprise - Move Tacto upmarket. Build the enterprise playbook, the team, and the processes from zero. * Expansion Lead - International - Take Tacto beyond DACH. You'd run the entire international expansion, end to end. * Forward Deployed Lead - Lead the team that turns our platform into millions in savings for actual manufacturing companies. You own how customers get value. * People & Performance Lead: Build the infrastructure that makes Tacto's team perform at its best. * Talent Lead: Own how Tacto attracts and hires the best talent out there 1-3y experience * (Sr.) Product Marketing Manager - Shape how Tacto shows up in the market. Positioning, launches, enablement. * (Sr.) Product Manager - Run a product area end to end. Define AI agents, ship features, talk to customers, measure what works. * Revenue Operations - Build the systems that make our whole revenue function run. * Customer Value Manager - Turn customers into power users and turn usage into proven savings * Strategy & Operations - Build Tacto's next growth engine. Find the compounding loops that scale without headcount * Blaze: Fast-Track Sales Program: Our fast-track into sales. Learn, sell and grow with real ownership from day 1. * Business Development Representative: Start your career in Tech Sales & fill the pipeline with qualified opportunities. Don't see a perfect fit? We're growing fast and new roles open every month. If the mission resonates, let's talk - we'll figure it out. Please consider that almost all our positions require a proficiency in German of at least C2. TYPICAL BACKGROUNDS THAT THRIVE HERE We don't care about the exact line on your CV. We care about how you think and how fast you can make things happen in new territory. However, most people who join through this program come from one of these paths: * Ex-Founders (exited, pivoted, or closed) - you've done the 0-to-1 thing. You want the next chapter with more resources, a great team, and a market that's ready * Ex-Consulting - you know how to structure ambiguity and deliver under pressure. Now you want to own what happens after the recommendation * Ex-Venture Capital / Private Equity / Investment Banking - you've evaluated hundreds of companies from the outside. Now you want to build one from the inside * Ex-High-growth tech (Palantir, Celonis, etc.) - you've already made the leap to tech. Now you want more ownership * Ex-High-growth Startups - you’ve joined a company early and helped it to scale significantly. Now you are looking for a new challenge * Special bees: Our best people did not follow a straight forward career, but shaped their own. If you have done something special that does not fit into a box - we are looking for you! WHY YOU SHOULD JOIN TACTO Growth at the frontier of AI: You shape the future of technology and reinvent how manufacturing works, surrounded by best-in-class talent and leading minds in tech and society who challenge and inspire you to build for impact. We build the future instead of talking about it. Real ownership, real impact: You own outcomes, not tasks. No decks that sit in a drawer. No recommendations you never see implemented. You ship, you measure, you see the result in our organization, our product or in the companies that build the physical world, our customers. A company that bets on you: We hire for potential. High expectations, great talent density, and a culture where your ambition, performance, and agency are what count - not where you come from or how big your ego is. That is demanding and rewarding and that's where we thrive. HOW THE PROCESS WORKS 1. You apply once - this application covers all roles in the program. No need to pick one upfront. 2. Intro Call (15 min) - Quick chat with our Chief of Staff. We come prepared with a view on where you'd fit and why. 3. Hiring Manager (30 min) - Deeper conversation with the hiring manager for your proposed role. Honest questions, both directions. 4. Leadership Deepdive (30-45 min) - Meet another leader. Talk about where Tacto is going and how you'd fit. 5. Onsite Case Review (~2 hours) - Come to Munich. Work through an actual case with the team. See how we work day to day. OUR BACKGROUND Tacto is building the intelligence layer that connects AI to the physical world of manufacturing, starting with procurement. AI is transforming every industry, but it stops at the factory gate. The knowledge that holds manufacturing together - part costs, suppliers, materials - is scattered across systems and people. Over 50% of a product's cost originates from suppliers, making procurement the single largest cost lever in manufacturing and the missing connection between the digital and the physical world. Yet it still runs on Excel and legacy systems. We're changing that with our Procurement Intelligence Platform, trusted by hundreds of companies running billions of Euros of material. Based in Munich, we are 100+ passionate builders who are in-office, with high expectations, fast growth, and a lot of fun. We are supported by >€50m from Sequoia, Index, and Europe's leading tech entrepreneurs and industry veterans. WHY IT MATTERS Manufacturing forms Europe's economic backbone, driving a fourth of Europe's GDP and providing over 30% of jobs. These hidden champions and global market leaders manufacture the physical world around us, from the machines that build our cities to the medical devices that save lives. But the world is changing. The US dominates the digital world of bits. China is scaling the world of atoms, manufacturing at unprecedented speed and scale. Geopolitics are more uncertain than ever. Europe's strength lies in its deep industrial knowledge through generations of engineering. Manufacturing worldwide runs on European machines and software. But that heritage is only an advantage if we leverage it in the age of AI. Tacto builds the AI that connects Atoms and Bits, empowering our Industrial Base to Stay Stronger and building a lighthouse for European tech. WHAT WE OFFER The people at Tacto are passionate about building the organization, growing themselves, and our product while having fun and being real. We have high expectations, great talent density, and a culture where your ambition, performance, and agency are what count - not where you come from or how big your ego is. You'll grow at the forefront of AI, have real ownership and impact, and be surrounded by the best people in their field who challenge you and make you better every day. That is demanding and rewarding, but that's where we thrive. Besides that you have: * Money: Competitive salary & equity in the company with real upside, so you are invested in our success * Workplace: A vibrant in-office culture (> 4 days/week) in a beautiful office in central Munich * Development: A development budget and regular exposure to exceptional people, e.g., Lunch & Learns, peer mentoring, external speakers * Time off: 26 + 4 vacation days per year (4 fixed “company rest days”) as well as regular off-sites and team events * Health: Wellpass membership, of course, a fruit basket (!), and access to Jobrad, for your health * Family & Social Security: Voluntary pension contribution, voluntary KITA subsidy for your children Tacto is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability, or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.

comstruct

comstruct turns the paper chaos of construction into structured data. We extract material data from delivery notes and invoices at item level and automate what construction companies still do by hand: documentation, invoice entry, reconciliation. We're looking for exceptional talent to help us empower the industry with smarter and more efficient solutions.   About the role 🦺 As our Customer Value Engineer you own our most valuable accounts once the rollout is done and make sure every customer gets maximum value out of our product. Most of your time you're with customers: driving adoption across sites and teams, building ROI models and running strategic QBRs that prove monetary value to decision makers. You build lasting relationships from site managers to C-level, spot expansion opportunities into new business units and geographies and qualify them before Sales gets involved. Working closely with our Forward Deployed Engineering team, you bring customer feedback from the field directly into our product development. You love owning accounts end-to-end and turning customer success into revenue? Then this role is for you!   What you will be building 🏗️ * Own our most valuable accounts: Act as the main point of contact and trusted partner for our customers after rollout. You build relationships that turn one-off projects into long-term valuable and strategic partnerships. * Drive adoption on site: Onboard teams across construction sites and business units and make sure comstruct gets used as their everyday working tool. * Prove Value & ROI: Move the conversation from "simple features" to "concrete valuable outcomes." You build ROI models and lead strategic QBRs that prove the monetary value of our product to decision makers. * Expand your accounts: You view your accounts as a business that needs to grow. You identify expansion opportunities, build value cases and draft and negotiate contracts together with our AEs. * Shape the product from the field: You know best with what our customers struggle on site and you make sure our FDE and product team hears it. That feedback shapes what we build next.   What we're looking for ✨ * You bring 1-3 years of experience in Customer Success, Account or Project Management, Consulting, managing complex accounts with multi-layered hierarchies. You have structured onboarding plans across multiple stakeholders and driven alignment and adoption across multiple branches. * You are deeply commercially minded. Discussing pricing and defending value comes naturally to you and you instinctively spot where an account can grow. * You don't need to code, but you can read and map an ERP integration, assess what's feasible and push back in a room full of engineers. * You are curious to dig deep into our product. You want to understand how things work under the hood and you naturally connect what customers need with what the product can do. * You are a natural communicator. People enjoy working with you, whether that's a site manager in a container office or a CFO in a boardroom. * You are willing to work five days a week from our Munich office with occasional customer travel * You speak German on a native level and are fluent in English. Nice to have: Ideally, you have initial experience with Construction Tech, Supply Chain or Logistics SaaS experience; early-stage startup experience (<50 employees) where you built processes from scratch.   Why join comstruct? 🛠️ Construction is one of the largest and least digitized industries in the world. We're building its digital future. Founded in March 2022, we've raised a €12.5M seed round from 20VC, Google Ventures and top European investors and nine of Switzerland's ten largest contractors already run on comstruct. That's the foundation. The category-defining company gets built now - together with you!   What we offer * Real ownership, twice over: Equity options on top of a competitive salary and the freedom to own your work and build things from the ground up, not execute someone else's plan. * Learn from the best: Direct mentoring from our Co-founder & CEO Henric Meinhardt, plus access to engineering mentors through our network with Google Ventures and 20VC. * Build at the frontier: Early access to the latest LLMs and SDKs, any AI productivity tools you need and top-notch hardware. * Invest in yourself: A dedicated development budget for certificates, conferences and everything that makes you grow with the company. * Feel at home: Relocation support for your move to Munich, daily dinner options with the team, Wellpass subscription and yearly offsites - the last ones took us to Mallorca and Italy.