Manager, Solutions Engineering | NorBen | Remote

JOIN AXON AND BE A FORCE FOR GOOD. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. TECHNICAL ACCOUNT MANAGER * Location: Remotely from the Netherlands — with occasional travel to customer sites across the Netherlands (typically up to 1 day per week) * Reporting to: Manager, Technical Account Management & Regional Support YOUR IMPACT As an Embedded Technical Account Manager at Axon, you will become the trusted technical partner for one of the largest and most strategically important public safety organisations in the Netherlands. Working alongside Axon's delivery partner and embedded within the customer's operational environment, you will help ensure Axon's technology delivers measurable operational outcomes while strengthening long-term customer success. You will serve as the primary technical point of contact throughout the customer's operational journey - providing technical leadership, customer advocacy, proactive guidance, and day-to-day continuity across their Axon ecosystem. Rather than simply responding to issues, you will help the customer maximise adoption, reduce operational risk, improve technical health, and realise greater value from their investment. Working closely with customer leadership, technical teams, Axon Professional Services, Customer Success, Support, Engineering, Product Management, Sales Engineering, and partner organisations, you will align stakeholders around successful deployments, governance, technical strategy, and continuous improvement. Wearing multiple hats - from technical consultant to trusted advisor to hands-on product specialist - you will help optimize customer workflows, improve platform health, coordinate complex technical issues, and ensure new capabilities are successfully adopted as Axon's ecosystem continues to evolve. Your work will directly contribute to Axon's mission of Protect Life by helping one of Europe's largest public safety organisations deploy technology that improves operational effectiveness, transparency, and justice. WHAT YOU'LL DO * Become the dedicated technical expert across the customer's Axon ecosystem, including TASER 10, Axon Evidence, and future Axon platform capabilities, maintaining deep knowledge of both current and expanding product deployments. * Serve as the primary technical liaison between Axon, the customer, and Axon's strategic delivery partner, balancing relationships carefully while maintaining strong trust with all stakeholders. * Build long-term relationships with executive leadership, programme owners, operational commanders, IT leadership, system administrators, and frontline users across a complex organisation. * Participate in operational, technical, governance, and strategic meetings, ensuring effective communication and alignment across customer, partner, and internal Axon stakeholders. * Provide technical guidance throughout the customer lifecycle, including deployment planning, implementation support, configuration guidance, integration planning, go-live readiness, and expansion projects. * Act as the dedicated owner for technical escalations, coordinating complex issues across Support and Engineering while maintaining clear communication with customer stakeholders. * Conduct proactive technical health reviews, platform optimisation sessions, architecture discussions, and operational readiness assessments. * Support customer adoption through role-specific enablement, administrator guidance, workflow optimisation, and best practice recommendations. * Facilitate release readiness activities by preparing customer stakeholders for new hardware, firmware, software, and platform capabilities before production deployment. * Maintain detailed knowledge of the customer's technical landscape, including networking, security, SaaS administration, integrations, identity management, governance requirements, and operational workflows. * Coordinate customer success planning, roadmap reviews, KPI tracking, and regular business reviews aligned to operational objectives. * Identify technical, operational, and organisational risks early, engaging appropriate internal teams to mitigate issues before they impact customer operations. * Support customer security reviews, technical assessments, architecture discussions, and integration planning as the platform continues to evolve. * Develop and maintain high-quality customer documentation including solution diagrams, operational runbooks, technical recommendations, deployment records, and knowledge transfer materials. * Support preparation for major operational events, high-profile deployments, and mission-critical periods where additional technical coordination is required. WHAT YOU BRING * Dutch fluency and professional level English spoken and written skills. * Dutch citizenship (essential for security clearance). * 5+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, Professional Services, Technical Consulting, Systems Engineering, or similar customer-facing technical roles. * Proven experience managing long-term enterprise customer relationships within large, complex organisations. * Experience working with government, public safety, law enforcement, defence, or highly regulated industries is strongly preferred. * Strong ability to build trusted relationships across technical teams, operational leadership, executive stakeholders, and third-party partners. * Excellent political awareness and stakeholder management skills, with the ability to balance customer priorities, partner relationships, and Axon's commercial objectives. * Comfortable operating independently as an embedded representative while coordinating effectively with wider cross-functional teams. * Strong technical foundation including working knowledge of: * Enterprise networking including TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls, and connectivity troubleshooting. * SaaS platforms, cloud applications, APIs, identity management, authentication, and enterprise software administration. * Windows environments, Active Directory / Entra ID, and enterprise endpoint management concepts. * Integration patterns, system interoperability, and enterprise application ecosystems. * Technical troubleshooting across software, networking, configuration, and infrastructure domains. * Strong communication skills with the ability to adapt technical discussions for everyone from frontline users and administrators through to executive leadership. * Excellent documentation skills, including architecture diagrams, technical recommendations, operational procedures, customer success plans, and governance documentation. * A proactive mindset focused on continuous improvement, customer outcomes, and long-term partnership rather than reactive support. * Previous policing or Koninklijke Marechaussee (KMar) experience. Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com [axongreenhousesupport@axon.com] or via our Axon Privacy Web Form [https://privacyportal.onetrust.com/webform/0efc1702-9321-4119-bc9d-a06c3a1d3e4e/ca57cc26-a159-4193-9f6e-58ffe3fd2509]. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. [https://www.axon.com/candidateprivacypolicy] Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. [recruitingops@axon.com] Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers [https://www.axon.com/careers].  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com [recruitingops@axon.com].

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.  Join us in redefining the future of wellbeing! THE OPPORTUNITY We are hiring a Partner Sales Senior Manager to join our Partnerships team in Amsterdam! Wellhub is officially expanding into the Benelux region, and you will join a high-impact team at the forefront of this new venture! As the first Partner Sales & Success Senior Manager in the region, you will play a key role in building our presence from the ground up—managing both the acquisition and retention of the wellness providers that will power our network. This is a rare opportunity to take on real leadership ownership from day one, introduce a global brand to new markets, and directly shape our long-term success in Belgium, the Netherlands, and Luxembourg. This is a hybrid role, requiring a minimum of two days per week in our Amsterdam office. YOUR IMPACT Reporting to the Head of Partnerships, you will be responsible for the “Longtail” Partner Sales and Success strategy, managing a diverse network of gyms and studios that will power the wellbeing of our corporate users. You will: * Define and optimize the Benelux sales and success playbooks, ensuring a smooth transition from partner acquisition to long-term engagement. * Implement localized onboarding and retention flows that support partner satisfaction and profitability across each country. * Work closely with the Senior Leadership team to align local priorities with global expansion goals, and partner with the Head of Partnerships to set and deliver on KPIs related to network growth, partner satisfaction, and retention.  * Establish clear ways of working and scalable processes to support the growth and long-term sustainability of the partner network.  * Personally lead the most complex processes, acting as a role model for the team in high-stakes negotiations with major partners.  * Analyze team performance metrics—from outbound to retention activity—to identify bottlenecks and implement creative solutions that support network growth.  * Collaborate with Finance, Marketing, and CX teams to ensure local processes are effective and that our partner offering remains competitive in the market. * Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness. WHO YOU ARE * You have 5+ years of experience in Sales or Account Management leadership, ideally within a high-growth startup, HR-tech, or the fitness industry. * You communicate fluently in Dutch and English (French is a strong plus). * You’re proactive, entrepreneurial, and comfortable working in an undefined market environment where you can create your own playbook and workflows. * You thrive on building processes and have the commercial judgment to handle complex conversations with business owners across different markets. * You are motivated by targets and bring high energy to coaching a team to meet and exceed growth and retention goals. * You are highly proficient with tools such as Salesforce, Zendesk, and Excel, using data to inform your decisions. * You are a supportive and direct people manager who knows how to develop and motivate a team.  * You are passionate about wellness and genuinely excited to help the Benelux workforce lead happier, healthier lives. * You enjoy working as part of a team and contributing to a positive, collaborative environment as we scale.  We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team.    WHAT WE OFFER YOU  With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our benefits include: WELLHUB:  Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.  FLEXIBLE WORK: As a Flexible First company, we offer options to give you the freedom to work in a way that suits you. The model for this specific role is Hybrid, with a minimum of 2 days per week in-office based in Amsterdam. We offer all employees a one-time reimbursement to set up their home office equipment and a monthly work allowance to help cover the costs of working from home.  FLEXIBLE SCHEDULE:  Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines. PAID TIME OFF: We know how important it is to take time away from work to recharge. Employees receive a minimum of 25 days paid holiday per year (including an extra holiday on your birthday!). PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.   CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.  CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here.  [https://wellhub.com/en-us/careers/our-values/] And to get a glimpse of life at Wellhub… Follow us on Instagram [https://www.instagram.com/lifeatwellhub/] @lifeatwellhub and LinkedIn [https://www.linkedin.com/company/wellhub/]!   Diversity, Equity, and Belonging at Wellhub We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. At Wellhub, we welcome and celebrate your authentic self. Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here. [https://www.linkedin.com/posts/wellhub_fairpay-syndio-activity-7407826561531363328-wbN_?utm_source=share&utm_medium=member_desktop&rcm=ACoAAAzHQWABKsRqcpvxy4QpDCJNe_szRdC4hgY]  #LI-HYBRID