Customer Trust Specialist

Legora

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. ABOUT THE ROLE As a Legal Operations Specialist in Legora’s New York office, you will play a central role in building and scaling the operational infrastructure of one of the fastest-growing legal technology companies globally. You will work at the intersection of legal, technology, and operations — owning the systems, workflows, and knowledge architecture that enable Legora's legal function and broader organization to operate at scale. A core part of this role is building internal knowledge databases and driving integrations that unlock the full value of Legora's own platform within our organization. This role requires a high degree of independence, strong systems thinking, and the ability to drive cross-functional change across multiple teams and time zones. You will partner closely with Legal, People, Finance, RevOps, Product, and Customer Success, becoming an integral part of how Legora operationalizes its legal and commercial knowledge. You will report to the General Counsel, based at our Stockholm headquarters. Legora’s legal function is a forward-deployed, AI-first team working across multiple jurisdictions and legal disciplines. We act as trusted partners to the business, with particular focus on product development, operations, and commercial initiatives. As a legal technology company, we hold ourselves to the highest standard when it comes to our own legal operations — and we expect this role to help us lead by example. Beyond strong operational judgment, we value curiosity, problem-solving, and a proactive mindset. WHAT YOU’LL DO * Own the design and build-out of Legora's internal legal knowledge databases, ensuring that contracts, policies, playbooks, and institutional knowledge are structured, searchable, and organized. * Drive integrations between Legora's own platform and internal systems (CLM, CRM, HRIS, finance tools) to maximize the value Legora derives from its own product and ensure seamless data flows across the organisation. * Establish and maintain structured contract management infrastructure — including metadata schemas, parent-child contract linking, deduplication standards, and a deviation/exception registry for non-standard terms. * Design and implement cross-functional handoff protocols so that relevant contract terms, exceptions, and commitments automatically surface to Finance, RevOps, Product, and Customer Success at the point of execution. * Partner with the Legal, People, and Operations teams to identify process bottlenecks, drive continuous improvement, and ensure legal operations practices reflect Legora's standards and values. * Contribute to governance, compliance, and risk mitigation initiatives, ensuring that operational infrastructure supports Legora's obligations as it scales internationally. WHAT YOU BRING * 2-5 years of experience in legal operations, contract management, or a related operational role within a law firm or in-house legal team. * Deep, granular understanding of technology stacks, APIs, data architecture, and system interoperability. Hands-on experience implementing, configuring, or building legal technology tools, knowledge management systems, or integration layers is essential. * Demonstrable experience in legal operations, legal technology, or a related technical-operational field. A relevant degree (e.g., law, computer science, engineering, or information systems) is meritorious but not required. Prior experience in knowledge management teams or in supporting legal professionals is particularly valued. * Demonstrated ability to drive cross-functional change and influence senior stakeholders across Legal, Finance, Product, and Operations. * Experience in high-growth, international, or technology-driven organizations is highly valued. * You are operationally minded and solutions-oriented — you focus on building infrastructure that enables the business while appropriately managing risk. * You communicate complex operational and legal concepts clearly and translate them into structured, actionable processes. * You thrive in a fast-paced, dynamic, entrepreneurial environment and are comfortable operating with autonomy and ambiguity. * A deep technical and genuine excitement about building with technology is meritorious. You are likely not content to be a consumer of tools — you want to get under the hood, write code where needed, and architect systems that push the boundaries of what a best-in-class legal operations function looks like. A keen interest in AI, data infrastructure, and Legora's own platform is essential. WHAT'S IN IT FOR YOU * Global collaboration: Partner with teams and clients across Stockholm, New York, London, and Sydney. * Competitive package: Comprehensive salary, benefits, and tools for success. * Meaningful work: Your efforts shape how thousands of lawyers use AI daily. * In-person environment: Union Square office designed for ambitious builders and company provided lunch daily. * Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package: Medical, Dental & Vision * Multiple medical plan options via Aetna and Kaiser Permanente * HSA or Healthcare FSA (based on plan selection) * Dental plans via MetLife * Vision plans via Vision Care Family Support * Generous parental leave * Free access to Maven Clinic * Dependent Care FSA * Free One Medical membership for employees and dependents Additional Perks * Pre-tax commuter benefits * Life Insurance + STD/LTD * 401(K) with generous company match * Unlimited PTO * Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Legora

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. The Role Legora is looking for a GTM Senior Systems Analyst to help engineer the technical foundation of our revenue engine - we need a hands-on specialist to harden our infrastructure and ensure our systems scale alongside our growth. You aren’t just managing a database; you are architecting a seamless Lead-to-Cash lifecycle, treating our internal tech stack as a product that bridges the gap between sales momentum and financial precision. In this role, you will have a heavy hand in the end-to-end evolution of our GTM ecosystem. With Salesforce as your primary canvas, your work spans the full funnel: you will partner with Marketing to optimize lead intake and flow, collaborate with Sales and Finance to refine "Lead-to-Cash" precision, and work with Customer Success to architect automated renewal and lifecycle workflows. Reporting into our GTM Systems Manager, your goal is to move us from a working setup to a world-class, automated machine where deal velocity is high, "quote-to-billing" friction is non-existent, and data integrity is absolute. What You’ll Do * Partner with Sales & Finance to design and improve CPQ systems, Deal Desk, and connections to ERP * Own Salesforce Sales Cloud enhancement and bug resolution from issue/enhancement identification to resolution * Design, build, and manage page layouts, lightning record pages, custom fields/formulas, validation rules, and approval logic. * Comfortable evaluating third party, managed packages, and appexchange products for integration with revenue systems tech stack * Manage profiles, permissions, role hierarchy, and security * Support release management by accurately tracking and deploying metadata and record based config * Support turning GTM strategy into actionable process and system enhancements. * Improve Opportunity conversion & forecast accuracy through process and system design * Decrease time spent quoting and in deal desk through CPQ configuration & pricing structure * Contract → Billing → Revenue data flow * Expansion & lifecycle workflows * Build and support integrations across Salesforce (CRM), CPQ, CLM, Billing, and ERP systems Who You Are * 4–6+ years in Salesforce-heavy RevOps / GTM Systems roles * Salesforce Sales Cloud configuration or development experience * Strong automation expertise * Experience implementing CPQ and billing integrations * Comfortable operating in high-growth environments What’s In It For You * Global collaboration: Partner with teams and clients domestic and internationally. * Competitive package: Comprehensive salary, benefits, and tools for success. * Meaningful work: Your efforts shape how thousands of lawyers use AI daily. * In-person environment: Union Square office designed for ambitious builders and company provided lunch daily. * Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package: Medical, Dental & Vision * Multiple medical plan options through Aetna and Kaiser Permanente * HSA or Healthcare FSA (based on plan selection) * Dental plans via MetLife * Vision plans via Vision Care Family Support * Generous parental leave * Free access to Maven Clinic * Dependent Care FSA * Free One Medical membership for employees and dependents Additional Perks * Pre-tax commuter benefits * Life Insurance + STD/LTD * 401(K) with generous company match * Unlimited PTO * Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Legora

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. What You'll Do Let's get the tricky part out of the way: this role doesn't fit neatly into a traditional box. It's part legal ops, part product specialist, part solutions architect, and part client whisperer. If you enjoy roles that stay static, this probably isn't it. Your mission is to help our clients, some of the most sophisticated tax and legal advisory teams in the world, get the absolute most out of our platform. * Acting as a thought partner to tax partners, legal advisory leaders, and consulting teams - building trusted relationships, addressing tricky pain points, and identifying high-value opportunities for them to scale their use of Legora across service lines and jurisdictions. * Working together with Go To Market and Customer Success in taking full ownership of client relationships - from running pilots with key practice areas, to onboarding new team members across tax, legal and consulting functions, and ultimately guiding firm-wide adoption across Big 4 and professional services firms. * Be the voice of tax and legal advisory users inside Legora - sharing insights from tax structuring teams, regulatory advisory practices, and legal consulting functions that directly inform product development, roadmap priorities, and strategic direction. * Delivering clear, confident product demos and training that bring the power of our platform to life - whether you're presenting to a tax partner, rolling out to a global advisory team, or training legal consulting professionals. * Documenting best practices from leading professional services firms, contribute to the development of scalable playbooks, and help shape how we grow this function globally. * Confidently helping tax and legal advisory teams navigate one of the biggest shifts in how professional services operate - from evaluating the ROI and competitive advantage of AI to clearly mapping how AI will impact different service lines, from tax compliance to regulatory advisory. What You Bring You come from the world of tax and legal advisory; but you've never been content with how things have always been done. You may have trained at a Big 4 firm, working across tax structuring, legal advisory, or consulting. Perhaps you've specialised in legal operations, innovation, or technology implementation within a professional services environment. Maybe you've even moved into legal tech or consultancy, helping advisory teams modernize and scale. Either way, you know how tax and legal advisory teams think, work, and (sometimes) struggle and you're ready to help them level up with technology. You'll thrive in this role if you: * Have a background in law or tax, with experience at a Big 4 firm or leading professional services practice - ideally with exposure to multiple service lines, jurisdictions, or innovation initiatives. * Are tech-curious and product-savvy. Not necessarily a coder, but passionate about navigating technical conversations, especially around things like generative AI, technology implementation, innovation and productivity. * Communicate clearly and confidently with diverse stakeholders, from tax partners to consulting leaders, and from lawyers to engineers. I.e. translating across disciplines is second nature to you. * Bring structure to ambiguity and energy to complexity; and enjoy being the calm, credible presence in a fast-moving environment. * Understand how to evaluate and improve existing processes as a direct result of new and emerging technologies - whether that's streamlining tax compliance workflows, enhancing regulatory analysis, or improving multi-jurisdictional advisory work. * Are proactive, self-directed, and comfortable juggling multiple client relationships at once. * Care deeply about quality, but don't get stuck in perfectionism - you get things done, and you make them better over time. * Understand the commercial realities of professional services: leveraging teams efficiently, demonstrating value to clients, managing complex multi-jurisdictional matters, and balancing technical excellence with commercial delivery. What’s In It For You * Global collaboration: Partner with teams and clients domestic and internationally. * Competitive package: Comprehensive salary, benefits, and tools for success. * Meaningful work: Your efforts shape how thousands of lawyers use AI daily. * In-person environment: Union Square office designed for ambitious builders. * Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package: Medical, Dental & Vision * Multiple medical plan options through Aetna and Kaiser Permanente * HSA or Healthcare FSA (based on plan selection) * Dental plans via MetLife * Vision plans via Vision Care Family Support * Generous parental leave * Free access to Maven Clinic * Dependent Care FSA * Free One Medical membership for employees and dependents Additional Perks * Pre-tax commuter benefits * Life Insurance + STD/LTD * 401(K) with generous company match * Unlimited PTO * Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.