Event Operations Manager - This Week In Fintech

Risk Operations Specialist Location: Hybrid in New York (3 days in office) Qualifications: * 1+ years of experience within risk, customer experience or payment operations, ideally in the fintech space * 1+ years experience working with ZenDesk * Available to work between 9AM through 6PM EST, Monday through Friday * Able to come to the office 3x a week for team collaboration * Experience maintaining personal and group KPIs related to capacity and quality  * Excellent interpersonal, collaboration and communication skills * Demonstrated ability to proactively problem solve and be a top-notch team player Bonus points: * Experience working on a global team A day in the life and how you’ll make an impact: * Handle frontline fraud decisioning to support ongoing business needs * Manage escalations related to Risk decisioning through cross-functional collaboration  * Complete Zendesk tickets and written communications related to end  users, internal escalations, partnerships or live payments according to relevant prioritization  * Communicate with customers via phone around account recovery efforts * Contribute to projects, collaborate with team members on specialized efforts, and proactively drive new initiatives About the team: Melio's innovative platform has created new and exciting ways to engage US small businesses in the payments ecosystem; and as with any financial innovation, this has also introduced threats and vulnerabilities. The Risk & Compliance Team works to protect Melio's platform and users from fraudulent, abusive and prohibited activity. We work cross functionally, with nearly every function in the company, to ensure we are seeing the correct information to make the right decisions. Our main objectives ensuring our money movement is in line with relevant regulatory obligations and keeping our users safe. Our teams play a critical role in maintaining Melio's reputation, financial stability, and operational continuity. About Melio USA:  * Competitive compensation packages: We strive to make each and every employee feel valued and appreciated. The annual base salary range for this position is $80,000 - $90,000  * Medical, dental, vision: We offer highly competitive and selected plans with 100% coverage, FSA and HSA. * 401K matching and stock options: Feel the investment of working at a hyper-growth startup. * Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees.  * Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it.  * Office culture: Remote work in the state of Colorado with site level social events and ad hoc in person team working sessions * Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.  Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them. Melio's diversity, equity and inclusion efforts have always been a top priority within our team. We are an Equal Opportunity Employer, and all of our employees encompass different strengths, experiences and backgrounds. DEI within Melio prioritizes race, gender, age, disability status, veteran status, sexual orientation, religion and many other parts that make up one's identity. Having a diverse team across all offices is key to our success, and inclusion is each #TeaMelio member's responsibility.

About Peec AI Peec AI is a Berlin-based, Series A startup building analytics and intelligence tools for modern SEO and growth teams. As AI reshapes how people discover information online, companies need new ways to understand where they appear, how they perform, and where the next growth opportunities lie. Peec AI helps teams track their visibility across AI search, measure performance, and uncover opportunities to grow their organic presence in an increasingly complex search landscape. What You’ll Do * Own the day-to-day operations of our New York City office, ensuring a smooth, welcoming, and highly functional work environment for the entire team * Serve as the first point of contact for all office-related topics, including facilities, supplies, vendors, maintenance, and general workplace logistics * Manage relationships with external partners (e.g. landlords, cleaning services, IT support, office suppliers) and oversee the office budget, expense tracking, and invoice handling in collaboration with Finance * Support onboarding and offboarding from an office perspective - preparing desks, equipment, access badges, and ensuring new hires feel at home from day one * Maintain and continuously improve office processes, documentation, and standards, while acting as a culture carrier who fosters a positive in-office experience WHAT WE’RE LOOKING FOR * Strong organizational skills with a high attention to detail - you enjoy keeping things running smoothly behind the scenes * Hands-on, proactive mindset with the ability to anticipate needs, manage multiple priorities, and solve problems calmly and effectively before they escalate * Excellent communication and interpersonal skills - you’re approachable, service-oriented, and enjoy working with people across all functions * Comfortable working independently and taking full ownership of your domain BONUS POINTS * Experience working in a high-growth, venture-backed startup or scale-up * Previous involvement in office moves, office expansions, or setting up new workspaces * Experience supporting team events, off-sites, or internal culture initiatives EEOC STATEMENT Peec AI is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law. COMPENSATION The base salary range for this position is $37,500 and $42,500 with expected working hours being 20/hours a week. Actual compensation within this range will be determined based on factors including the candidate's experience, skills, qualifications, and location, in accordance with applicable New York law.