Lead Payroll Administrator, Americas

Director of Environmental Services – Hillcrest Silver Ridge Location: Bellevue, NE Service Line: Hillcrest Silver Ridge Schedule: Full-Time   Hillcrest Health & Living is looking for a hands-on, detail-oriented Director of Environmental Services to join our leadership team at Hillcrest Silver Ridge in Bellevue, NE. Hillcrest Silver Ridge is a welcoming senior living community where residents receive personalized support while maintaining as much independence, choice, and connection as possible. Our team creates a warm, respectful environment where residents feel known, valued, and at home. At Hillcrest, our mission is simple: Inspiring people to live their best lives. We are looking for a leader who takes pride in maintaining a safe, clean, comfortable, and well-functioning environment for residents, families, visitors, and team members.   What You’ll Do As the Director of Environmental Services, you will oversee the daily operations of maintenance, housekeeping, laundry, building systems, grounds, and environmental services at Hillcrest Silver Ridge. This is a hands-on leadership role responsible for keeping the community safe, compliant, well-maintained, and survey-ready. You will: * Develop, implement, and manage maintenance, housekeeping, laundry, and environmental services processes. * Oversee building upkeep, HVAC, PTAC units, plumbing, electrical, mechanical systems, equipment, grounds, and general maintenance needs. * Maintain excellent building condition through preventive maintenance, timely repairs, and strong follow-through. * Respond to maintenance requests in a timely and professional manner. * Problem-solve building, equipment, plumbing, HVAC, electrical, and special system concerns. * Refurbish apartments after resident move-outs and support room readiness. * Ensure chemicals, equipment, building systems, and work practices remain compliant with company standards, State Survey expectations, OSHA regulations, and applicable codes. * Train team members on safety, sprinkler system shut-off, fire and emergency panels, equipment use, and emergency procedures. * Lead environmental services team members, including hiring, onboarding, training, performance management, scheduling, workflow direction, and accountability. * Manage department resources, including budgeting, payroll, purchasing, invoice coding, and cost control. * Partner with the Administrator and community leadership to identify needs, solve issues, and support a safe resident environment. * Maintain positive, professional relationships with residents, families, vendors, team members, and leadership.   What We’re Looking For We are looking for a hands-on leader who understands building maintenance, team leadership, and the importance of maintaining a safe and welcoming senior living environment. The right candidate will be practical, responsive, organized, and comfortable jumping in to support the work while also leading the department with accountability and professionalism. Ideal candidates will have: * At least one year of experience with HVAC and PTAC units required. * At least one year of experience with Life Safety Code and maintenance procedures preferred. * General knowledge of building upkeep, heating and air conditioning units, electrical, plumbing, mechanical systems, and general building maintenance. * Working knowledge of surface repairs, cleaning processes, fixture care, and facility upkeep. * Experience leading maintenance, housekeeping, laundry, environmental services, or facilities team members preferred. * Ability to manage department workflow, priorities, schedules, and resources. * Strong problem-solving skills and the ability to respond quickly to building or resident needs. * Strong attention to detail and commitment to safety, compliance, and quality. * Ability to remain calm, flexible, and professional in stressful or changing situations. * Comfort using technology, systems, and resources efficiently and effectively.   Education & Credentials * High school diploma or equivalent required. * HVAC certification preferred. * Additional maintenance, facilities, electrical, plumbing, safety, or related training preferred.   Why Hillcrest? At Hillcrest Silver Ridge, Environmental Services plays a critical role in the resident, family, and team member experience. A clean, safe, well-maintained community helps residents feel comfortable, supported, and proud to call Silver Ridge home. As the Director of Environmental Services, your work directly supports safety, compliance, operations, and quality of life. You will lead a department that makes a visible impact every day. Physical & Other Requirements * Must be able to speak, read, and write English. * Must be able to independently lift up to 75 pounds. * Must be able to perform repetitive sitting, bending, standing, walking, climbing, reaching, and movement as needed. * Must possess strength and stamina to perform physically strenuous activities in all weather conditions. * Must be willing to work in confined spaces and on rooftops as needed. * Must be flexible, calm, and professional in stressful situations. * Must be able to work in a fast-paced environment with strong attention to detail. * Must be able to utilize technology, tools, equipment, and resources efficiently and effectively. * Possible exposure to potentially hazardous conditions. * Other duties as assigned.   Ready to Lead a Team That Keeps the Community Running? If you are a hands-on Environmental Services or Maintenance leader who takes pride in safety, service, and follow-through, we invite you to apply for the Director of Environmental Services – Hillcrest Silver Ridge role. Join Hillcrest Health & Living and help us continue inspiring people to live their best lives through safe environments, reliable service, and strong leadership.

WHY VERIFONE For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success. Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located. WHAT'S EXCITING ABOUT THE ROLE This is a dual-focus benefits role sitting within the global HR team. The primary responsibility is ownership of the global benefits program, one of the organization’s largest and most complex benefit portfolios, covering medical, dental, vision, 401(k), life insurance, short- and long-term disability, FSA/HSA, commuter benefits, and the Employee Assistance Program. Along with EMEA, the role takes ownership of benefit programs in the United States, Canada, and Latin America — managing renewals, compliance, and employee experience across the Americas region in partnership with regional HR managers and local brokers. The role also provides ad-hoc support to APAC as required. KEY RESPONSIBILITIES Benefits — Program Ownership * Own and manage the full global employee benefits program, serving as the primary subject matter expert for all benefit matters * Lead the annual Open Enrollment process end to end: plan design review, vendor negotiations, system configuration (HRIS/benefits platform), employee communications, and post-enrollment reconciliation * Manage relationships with benefit carriers and brokers (medical, dental, vision, life, disability, FSA/HSA, EAP, commuter). * Negotiate annual plan renewals and renewals strategy with carriers, benchmarking costs and coverage against market data; prepare recommendations for sign-off * Administer and optimize the 401(k) plan in partnership with the record-keeper (Fidelity); ensure plan compliance including non-discrimination testing, Form 5500 filing, and plan document updates * Manage COBRA administration and ensure compliance with ERISA, ACA, HIPAA, FMLA, and all applicable federal and state regulations * Partner with Payroll to reconcile benefit deductions, resolve discrepancies, and ensure accurate W-2 reporting of benefit-related income * Oversee the benefits administration, including employee-facing content, and Open Enrollment workflow * Respond to escalated employee benefit queries and ensure a high standard of employee experience throughout the benefits lifecycle Compliance & Governance * Maintain a compliance calendar covering all federal and state benefit filings, notices, and deadlines (ACA 1094/1095, PCORI, Form 5500, SARs, SPDs, SMMs) * Ensure Summary Plan Descriptions (SPDs) and plan documents are current and legally compliant; coordinate with Legal and external counsel as required * Manage ACA affordability analysis and ensure the organization remains compliant with employer mandate requirements; track and resolve IRS inquiries * Stay current on legislative and regulatory changes (e.g. state-level mandates, SECURE Act updates, mental health parity rules) and assess impact on plan design * Manage annual non-discrimination testing for all applicable plans; liaise with actuaries and plan administrators on corrective distributions where required * Support internal and external audits of benefit plans, providing documentation, data, and process narrative as required Wellbeing & Employee Experience * Lead the day-to-day management of the employee wellbeing program, including EAP, mental health resources, wellness reimbursements, and any voluntary benefit offerings * Design and deliver benefit communications throughout the year — Open Enrollment guides, new hire onboarding materials, life event communications, and benefits FAQs * Analyze benefits utilization, claims experience, and employee feedback to identify gaps, cost trends, and plan improvement opportunities; present findings and recommendations annually to senior leadership Americas Benefits — Canada & LATAM * Own the renewal cycle for benefit plans in Canada and Latin America, managing timelines, broker relationships, and stakeholder approvals across all entities in the region * Maintain a renewal calendar for Americas markets, flagging upcoming renewals to relevant stakeholders and ensuring no deadlines are missed * Review broker renewal submissions, benchmark proposals where possible, and escalate significant cost increases or plan changes for approval * Coordinate with Finance on purchase orders, invoice processing, and fringe rate tracking for Americas entities; provide input into global fringe tracking as required * Provide ad-hoc support to APAC regional teams as required * Provide benefits data and support during M&A activity, restructuring events, and HR due diligence processes Vendor & Stakeholder Management * Serve as the primary contact for all global benefit vendors and brokers; conduct regular performance reviews and hold vendors accountable to SLA commitments * Partner closely with Global HR Business Partners, Payroll, Finance, Legal, and IT to deliver seamless benefit administration and employee experience * Build effective working relationships with regional HR leads across the Americas, EMEA, and APAC HR leads on benefits queries as required * Manage external consultants and benefit advisors on project-specific work (benchmarking, plan design reviews, compliance projects) ESSENTIAL EXPERIENCE AND SKILLS * 5-8+ years of progressive global benefits experience, experience with an unbundled self-insured program is preferred * Deep knowledge of Americas, EMEA, and APAC benefit plan types (medical, dental, vision, 401(k), life, STD/LTD, FSA/HSA, COBRA, EAP) and the vendor/carrier landscape * Strong working knowledge of US benefits compliance: ERISA, ACA, HIPAA, FMLA, IRS regulations, non-discrimination testing, and Form 5500 * Proven experience managing Open Enrollment end to end — from plan design and carrier negotiations through to system build and employee communications * Experience administering or overseeing a 401(k) plan, including record-keeper management and annual compliance filings * Proficiency in benefits administration platforms and HRIS systems (e.g. Workday, ADP) * Strong analytical skills — comfortable working with claims data, utilization reports, cost modelling, and presenting insights to senior stakeholders * Excellent project management and organizational skills; able to manage multiple vendors, deadlines, and workstreams simultaneously * Clear, confident communicator — able to simplify complex benefit topics for employees and articulate data-driven recommendations to leadership OUR COMMITMENT Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.