We’re Scan.com, the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up

diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day.

We're doing diagnostics differently, with solutions tailored to both patients and providers, all backed by our technology and

world-class customer operations team. Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as

booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians,

attorneys, and providers.

WHAT YOU WILL BE GETTING INVOLVED IN

Product operations sits between strategy and execution. It is the function that turns a product team's intent into repeatable

delivery, and turns delivery into learning. At Scan.com, that work spans the full product surface, from acquisition and

integrations to fulfillment and post-scan experiences, and it touches almost every function in the company.

As Product Operations Manager, you will partner closely with our product management team to build the rituals, documentation, and

reporting infrastructure that make our product org run well. Your success will not be measured by how much you personally ship,

but by how much better the teams around you ship because of the systems you put in place.

This role will suit someone who takes real pride in the craft of operations: someone who finds a well-written playbook satisfying,

who can hold the details of five workstreams at once without dropping context, and who is already using AI as a core part of their

own operational practice.

As a scale-up business, you can expect your role to develop over time. Here are some of the types of things you could be getting

involved in:

Design and coordinate rollout plans for new product features, working with PMs, Engineering, Design, and Operations to sequence

launches, manage dependencies, and ensure the right teams are prepared to support what ships

Create and maintain product documentation that supports both internal training and external communication, including feature

briefs for internal enablement, release notes for partners and providers, and reference materials that keep stakeholders

informed as the product evolves

Partner with the data team to monitor post-release analytics, helping the product team understand whether launches are landing

as intended and surfacing signals that suggest a feature needs iteration, promotion, or reconsideration

Coordinate cross-functional sign-off for feature launches, ensuring the appropriate leaders across Engineering, Operations,

Legal, and Clinical have reviewed and approved before release, with clear documentation of decisions and open items

Build and maintain a product knowledge base that is structured for AI agent consumption from day one, including designing

information architecture that supports reliable retrieval, writing content that survives being chunked and re-assembled, and

iterating on quality based on how well downstream agents perform against it

Support the product team on OKR planning and monitoring: helping to translate strategy into measurable objectives, tracking

progress against them, flagging when priorities may need to shift, and reporting product impact to the wider organization in a

way that builds shared understanding

THE TOP 5 THINGS WE WANT TO SEE IN YOUR FIRST YEAR

A more predictable release rhythm. By the end of your first quarter, we would expect the product team to have a clearer, more

repeatable cadence around how features are rolled out. Sign-offs happen at the right stage, the right people are informed, and

launches feel less improvised.

A knowledge base that powers AI workflows. The documentation you produce is trusted by both humans and agents. Teams reference

it before asking questions, and it is already serving as the knowledge base for at least one AI-assisted workflow that

meaningfully reduces manual effort inside the product org.

A closer connection between launches and outcomes. In partnership with the data team, you will have helped establish a practice

of reviewing post-release analytics for meaningful launches, so the product team consistently learns from what it ships rather

than moving straight to the next thing.

OKR reporting that informs decisions. The wider organization has a clearer view of what the product team is working on, why,

and how it is progressing. Reporting is timely and useful, and it supports genuine prioritization conversations.

Trusted operator across the product org. Product managers rely on you to keep the machinery running, and cross-functional

stakeholders trust the process you have built around launches and communication. Where things were previously ad hoc, they now

feel intentional.

WHAT YOU MIGHT BRING TO THE TABLE

You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth, we believe everyone can

add value, learn, and grow. However, these might be some of the ways you are currently adding value:

Experience in product operations, program management, or a related operational role within a technology company, ideally one

where you saw both the messy early stages and the transition toward more structured delivery

A genuine talent for written communication, including the patience to produce documentation that other people find clear,

complete, and worth returning to. This role produces a lot of writing, and quality matters

Comfort working with product and delivery metrics: you can partner with a data team to define what success looks like,

interpret the results honestly, and communicate the story to stakeholders without either overstating or burying the findings

Strong coordination instincts across multiple stakeholders. You are the kind of person who notices when a sign-off is missing,

when a launch dependency is drifting, or when a team needs a nudge, and you handle it without needing to be asked

A collaborative disposition. Product operations depends on influence rather than authority, and you are comfortable working

across PM, Engineering, Design, Operations, and Clinical stakeholders in a way that builds trust rather than friction

Genuine AI fluency in your operational practice. You use AI tools daily, you have opinions about which ones work well for which

tasks, and you have first-hand experience structuring information so that AI agents can consume it reliably. You can speak

concretely to specific workflows you have improved with AI, and ideally to evaluation approaches you have used to check output

quality. Candidates who treat AI as an occasional aid rather than a core part of how they work will not be competitive for this

role.

Prior experience in healthcare technology, medical imaging, or an adjacent regulated space is a plus, though strong operational

fundamentals in another high-velocity domain are equally valued

HOW WE WILL INTERVIEW YOU

We keep our interview process short and sweet, and we're a nimble team that can progress at pace. Here are the stages you can

expect, but we might switch up the order depending on team availability:

Introductory call with our Senior Talent Partner, approximately 30 minutes by phone.

Video call with the hiring manager, approximately 45 minutes, a structured conversation about the role and your experience in

operations, documentation, and cross-functional coordination.

Assessment stage, which may be a take-home exercise, in-person session, or additional video calls. We're mindful of your time.

Meet leadership and/or other team members.

Offer!

BENEFITS

We go beyond the basics with our benefits package. Here's what you can expect from us:

Competitive salary range, plus performance bonus and equity

401k

Healthcare, Vision, and Dental

All equipment needed to do your role effectively

Flexible and remote/hybrid working options

Personal development budgets

18 days PTO plus public holidays

10 paid sick days

Inclusive policies designed by our team, for our team

Diversity at SCAN.COM

Scan.com is committed to eliminating discrimination and encouraging diversity within our team.

We strive to provide equality and fairness for all job applicants and employees, and never discriminate on the basis of gender,

marital status, age, race, ethnicity, religion, or physical differences.

We are opposed to all forms of unlawful treatment and discrimination.

Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel

respected and able to bring their best selves to work.

Role

Product Operations Manager

Locations

New York City

Published

July 14

Deadline

August 16

Tags for this job

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