Senior Software Development Engineer Test (SDET)

WHO WE ARE Lightning AI is the company behind PyTorch Lightning. Founded in 2019, we build an end-to-end platform for developing, training, and deploying AI systems—designed to take ideas from research to production with less friction. Through our merger with Voltage Park, a neocloud and AI Factory, Lightning AI combines developer-first software with cost-efficient, large-scale compute. Teams get the tools they need for experimentation, training, and production inference, with security, observability, and control built in. We serve solo researchers, startups, and large enterprises. Lightning AI operates globally with offices in New York City, San Francisco, Seattle, and London, and is backed by Coatue, Index Ventures, Bain Capital Ventures, and Firstminute. THE WAY WE WORK The people who thrive here are builders who move fast, communicate openly, take ownership, and continuously improve themselves, their teams, and our company. Here's what that looks like in practice: * Move with Urgency: We move quickly, make thoughtful decisions, and keep momentum. We value action over perfection and learn by shipping. * Take Ownership: We own outcomes, not just our individual work. We make decisions that move the company forward and follow through. * Communicate Openly: We communicate directly, seek to understand, and create clarity for others. Honest conversations help us move faster together. * Build Great Teams: We lead by example, empower others, and create healthy teams where people can do their best work. * Raise the Bar: We're always improving ourselves. We learn from feedback, consistently challenge ourselves to grow, and focus on the work that matters most. * Think Long-Term: We design for what's next. We create scalable systems, simplify complexity, and use AI and automation to amplify our impact.   WHO WE LOOK FOR The people who thrive at Lightning AI are builders who move with urgency, communicate openly, take ownership, and continuously raise the bar for themselves and their teams. We value leaders who create clarity in complex environments, stay close to customers and the work, and build systems that scale without introducing unnecessary processes. ABOUT THE ROLE We are looking for a Director of Customer Experience to build and lead the organization responsible for helping Lightning AI customers realize meaningful value from our platform. You will own the strategy, operating model, and execution of our customer experience function, leading a team of Technical Account Managers and Customer Experience Managers supporting customers across the AI lifecycle—from initial onboarding and workload migration through production adoption, optimization, and expansion. This role sits at the intersection of customers, engineering, product, sales, and infrastructure. You will be accountable for ensuring customers can successfully build and operate AI workloads on Lightning AI while receiving clear, proactive, and technically credible guidance throughout the relationship. The right leader will combine strong customer judgment with technical depth and operational rigor. You should be comfortable getting into the technical details enough so that you understand where customers are blocked, influencing product priorities, and advising executives on retention, risk, adoption, and account health. This is a highly visible leadership role with the opportunity to define what world-class customer experience looks like for a developer-first AI platform and infrastructure company. WHAT YOU’LL DO * Define and own Lightning AI’s customer experience strategy across onboarding, implementation, adoption, technical success, support coordination, retention, and expansion. * Build, lead, and develop a high-performing global team of Technical Account Managers and Support Engineers. * Establish account-health frameworks that combine product usage, platform reliability, workload performance, customer sentiment, support activity, and commercial risk. * Create clear escalation and incident-management processes that provide customers with fast response times, strong ownership, seamless internal coordination, and proactive communication. * Define and track the metrics that matter, including time to value, activation, platform adoption, workload growth, retention, expansion, customer health, resolution time, and customer satisfaction. * Turn customer conversations and usage patterns into actionable insights for product and engineering. * Scale the function thoughtfully, balancing high-touch customer engagement with automation, self-service resources, and repeatable programs. WHAT YOU’LL NEED * 10+ years of experience across customer experience, customer success, technical account management, solutions architecture, professional services, or a related customer-facing function. * Growth-stage, enterprise SaaS, developer platform, cloud infrastructure, or AI infrastructure environment preferred, but not required * A proven track record of building or scaling customer experience organizations supporting technically complex products. * Strong technical fluency and the ability to engage credibly with engineering leaders, ML engineers, AI researchers, infrastructure teams, and enterprise platform organizations. * A record of improving customer adoption, retention, account health, and operational execution through clear systems and measurable goals. * Strong judgment during high-pressure customer escalations, including the ability to create clarity, align internal teams, and communicate directly with senior stakeholders. * Excellent written and verbal communication skills. You can move comfortably between a technical incident review, an executive customer conversation, an internal product discussion, and a team operating review. * Strong cross-functional influence, particularly with Product, Engineering, Infrastructure, Sales, and Finance. * A high bias for action and comfort operating in an ambiguous, fast-moving environment with limited process and significant ownership. * The ability to think strategically while remaining close to customers, team execution, and operational details. BONUS POINTS * Familiarity with PyTorch, distributed training, model serving, inference, Kubernetes, Slurm, GPU clusters, or modern AI development workflows. * Experience supporting both product-led and enterprise sales motions. * Experience building global or follow-the-sun customer coverage models. * Experience developing AI-powered customer operations, automation, self-service tooling, or customer intelligence systems. LOCATION This role is based in New York City, with an expectation of working from the office at least two days per week and participating in occasional team and company offsites. We are committed to offering competitive compensation that reflects the value each team member brings to our mission. Final offers are based on factors such as experience, skills, geographic location, and role expectations. In addition to base salary, our total rewards package for eligible roles includes a discretionary bonus, a meaningful equity component, and comprehensive benefits. The anticipated annual base salary range for this role is: $155,000—$220,000 USD BENEFITS AND PERKS We offer a comprehensive and competitive benefits package designed to support our employees’ health, well-being, and long-term success: * Comprehensive Health Coverage: Medical, dental, and vision coverage for employees and eligible dependents. * Meaningful Equity: RSUs that give employees a stake in the company's long-term success. * Retirement Savings: 401(k) matching (U.S.) and pension contributions (U.K.). * Flexible Time Off: Unlimited PTO, company holidays, and floating holidays to support work-life balance. * Company-Wide Winter Break: Two weeks of company closure each winter to disconnect and recharge. * Paid Parental & Family Leave: Paid leave to support you and your family through life's important moments. * Professional Development: Annual learning and development allowance to support your professional growth. * Wellness Benefits: Wellness and work-from-home stipends to support your physical and mental well-being. * Sabbatical Program: Four weeks of paid sabbatical leave after four years of service. * Flexible Work: Flexible schedules and a hybrid work model for our office-based teams. * In-Office Meals: Complimentary meals at our office hubs. Benefits may vary by location, team, and role.   At Lightning AI, we are committed to fostering an inclusive and diverse workplace. We believe that diverse teams drive innovation and create better products. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We are dedicated to building a culture where everyone can thrive and contribute to their fullest potential.

JOIN AXON AND BE A FORCE FOR GOOD. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. JOIN AXON AND BE A FORCE FOR GOOD. At Axon, we’re on a mission to Protect Life. We pursue society’s most critical safety and justice issues with an ecosystem of cutting-edge devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities, and each other. Life at Axon is fast-paced, challenging, and deeply rewarding. Here, you’ll take ownership and drive real change. You’ll grow constantly as you solve meaningful problems for a mission that matters at a company where you matter. YOUR IMPACT Join Axon’s Business Solutions team as a Business Solutions Architect / Product Manager responsible for Axon’s Finance Systems portfolio. This role owns delivery and ongoing product management for critical finance platforms that support close, consolidation, revenue recognition, compliance, and financial reporting. In the near term, you will lead two high-visibility initiatives: the implementation of Axon’s Finance & Accounting Consolidation platform and a major RevStream upgrade. Over time, you will operate as the product owner for assigned finance systems, shaping roadmaps, prioritizing investments, and ensuring measurable business outcomes across Finance. You will partner closely with Finance, Accounting, Revenue Operations, Tax, IT, Engineering, and Enterprise Architecture. You own what gets delivered and why; technical teams own how it is built. WHAT YOU’LL DO Location:  4 days per week (Tuesday-Friday) - Can sit in any of the following locations: Boston, NYC, Sterling VA, Scottsdale, San Francisco, Seattle Direct Reports: None PRODUCT & PROGRAM LEADERSHIP * Serve as the Product Manager and Delivery Lead for Axon’s Finance Technology ecosystem, including consolidation, revenue management, close automation, financial reporting, and enterprise finance platforms. * Lead the end-to-end implementation and modernization of Finance Systems, including requirements analysis, solution design, technical roadmap development, platform configuration, data migration, testing, deployment, and post-production support. * Own the Finance & Accounting Consolidation platform implementation, including business process design, financial data modeling, hierarchy management, integration requirements, security model definition, and system adoption. * Drive technical delivery of RevStream upgrades and revenue systems enhancements, ensuring compliance with ASC 606 revenue recognition requirements and integration with enterprise ERP and reporting platforms. * Translate complex accounting, finance, tax, and regulatory requirements into detailed functional specifications, technical requirements, user stories, acceptance criteria, and implementation plans. * Partner closely with Engineering, Enterprise Architecture, Data Engineering, and third-party vendors to design scalable solutions, manage technical dependencies, and ensure platform performance and reliability. * Lead User Acceptance Testing (UAT), System Integration Testing (SIT), release management, cutover planning, and production deployment activities. * Evaluate system architecture, platform capabilities, integration patterns, and technical tradeoffs to support long-term scalability and maintainability. * Ensure GAAP, statutory reporting, tax, Pillar 2, consolidation, and revenue recognition requirements are embedded within system designs, data structures, controls, and reporting frameworks. PRODUCT OWNERSHIP & GOVERNANCE * Serve as Product Owner for assigned Finance Systems, accountable for roadmap prioritization, platform strategy, system health, and ongoing optimization. * Establish governance processes for finance master data, chart of accounts structures, financial hierarchies, metadata management, security roles, and data quality controls. * Collaborate with Solution Architects and Engineering teams to define integration strategies, API requirements, data flows, and technical architecture decisions across finance platforms. * Drive enterprise-wide data governance initiatives supporting financial reporting accuracy, audit readiness, and regulatory compliance. * Define and monitor system KPIs including performance, scalability, adoption, data integrity, and operational efficiency metrics. * Identify and implement automation opportunities leveraging workflow technologies, business rules engines, integrations, and analytics platforms to improve operational efficiency and internal controls. * Support technical troubleshooting, root-cause analysis, and resolution of complex finance system issues impacting business operations. * Communicate technical recommendations, implementation strategies, risks, dependencies, and tradeoffs to Finance, IT, and executive leadership teams. WHAT YOU BRING * Bachelor’s or Master’s degree in Information Systems, Computer Science, Software Engineering, Finance, Accounting, Business Analytics, Engineering, or a related field, or foreign equivalent. * 8+ years of experience in Finance Systems, Enterprise Applications, Product Management, ERP/EPM implementations, Business Systems, or related technical disciplines. * Deep expertise in financial close, consolidation, revenue recognition, reconciliations, statutory reporting, and financial systems architecture. * Demonstrated experience leading large-scale Finance Systems implementations involving system configuration, integrations, data migrations, testing, and production deployments. * Experience with enterprise finance platforms such as OneStream, Oracle EPM, Workiva, BlackLine, RevStream, Hyperion, Anaplan, or similar technologies. * Strong understanding of enterprise application architecture, relational data models, data governance frameworks, and systems integration concepts. * Experience partnering with Engineering, Data Engineering, Enterprise Architecture, and cross-functional business stakeholders to deliver complex enterprise solutions. * Technical proficiency with ERP and analytics platforms including D365 Finance & Operations, Snowflake, Power BI, Sigma, SQL, and enterprise reporting technologies. * Strong product management capabilities, including roadmap ownership, backlog prioritization, stakeholder alignment, UAT leadership, release planning, and phased delivery execution. * Ability to analyze complex technical and business requirements and translate them into scalable system solutions. * Ability to operate independently on ambiguous, high-impact initiatives while balancing strategic priorities and delivery timelines. * Strong communication skills and executive presence, with the ability to present technical recommendations, business cases, and tradeoffs to senior stakeholders. * Collaborative, outcome-driven mindset with a passion for continuous improvement, automation, and operational excellence. BENEFITS THAT BENEFIT YOU * Competitive salary and 401k with employer match * Discretionary paid time off * Paid parental leave for all * Medical, Dental, Vision plans * Fitness Programs * Emotional & Mental Wellness support * Learning & Development programs * And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work.   Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers [https://www.axon.com/careers]. Base Pay Range $171,000—$250,000 USD Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com [axongreenhousesupport@axon.com] or via our Axon Privacy Web Form [https://privacyportal.onetrust.com/webform/0efc1702-9321-4119-bc9d-a06c3a1d3e4e/ca57cc26-a159-4193-9f6e-58ffe3fd2509]. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. [https://www.axon.com/candidateprivacypolicy] Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. [recruitingops@axon.com] Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers [https://www.axon.com/careers].  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com [recruitingops@axon.com].