Workplace Mental Health Consultant (Part Time)

WHO WE ARE The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future. To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets. #LongLiveDogs WHAT WE STAND FOR AND WHERE YOU’LL COME IN The Farmer’s Dog is looking for a Senior Lifecycle Manager to own customer lifecycle communications and strategy, while sponsoring lifecycle strategy across several high-priority initiatives. You’ll partner closely with Product Engineering and Data to move concepts from manual, in-the-weeds execution to scalable, real-time customer journeys, lead the experimentation that shapes how we talk to customers at critical moments, and manage and grow a direct report as this work scales. One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically. We are skeptical about everything and precious about nothing:  Ideas can and should come from anywhere, and we aren’t tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems. We consider the customer journey in all of our decisions:  We know that no interaction exists in a silo and therefore understand how important every single one is.  We ensure our strategy sets prospective and new customers up for success and drives long-term retention.  We answer questions and address problems early and proactively.  We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically. We Execute For Impact: We don’t subscribe to “best practices” or “industry KPIs”. We’re uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don’t subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and experience. We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, “what’s the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?”. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don’t expect to be perfect the first time. HOW YOU'LL MAKE AN IMPACT * Own end-to-end lifecycle communications from Welcome to Order Delivered and beyond, and transition manual, day-to-day execution to fully automated, event-triggered messaging in partnership with Product and Engineering. * Define the content and messaging strategy across the customer journey, including storage, feeding prep, portioning guidance, transition pacing, and support for picky eaters, to name a few.  * Shape the education, content, and claims strategy to build customer understanding and belief in the format. * Lead the 90-day experience and check-in comms experiment end to end, such as test design, audience targeting, and setup in Simon, plus QA, analysis, and iteration, in partnership with Product and Engineering. * Partner with Data to rebuild existing customer flows and build new ones, including new product lines and categories, as structured journeys in Simon, enabling more real-time customer data, usability, and lifecycle optimization. * Serve as lifecycle sponsor for strategy, enablement, and risk across adjacent growth initiatives, including mixing, weight management, Black Friday support, customer discounting, and subscriber go-to-market. * Manage and develop a direct report, running consistent ceremonies and feedback that model strong lifecycle practices and drive visible growth. * Support ad hoc lifecycle needs for emerging initiatives as priorities evolve. WE'RE EXCITED ABOUT YOU BECAUSE * You have 6+ years of lifecycle, CRM, or retention marketing experience, ideally at a DTC or subscription business, including hands-on ownership of a lifecycle communications platform. * You have people management experience and know how to run consistent ceremonies and feedback that help a direct report grow. * You’re comfortable owning ambiguous, cross-functional initiatives, partnering with Product Engineering and Data to translate technical constraints into effective customer-facing communications. * You have experience designing and running lifecycle experiments, from test setup through QA, analysis, and iteration. * You can balance hands-on execution with senior-level strategy, moving fluidly between day-to-day comms work and sponsoring adjacent initiatives. * You are able to thrive in a fast-paced and ambiguous environment, naturally curious and proactive self-starter, constantly on the lookout for new opportunities and solutions * You’re an owner, have excellent problem-solving skills and can prioritize tasks effectively, with a strong attention to detail * You are detail-oriented and proactive, you thrive as a self-starter and excel in managing multiple projects simultaneously * You're a skilled communicator and have the ability to absorb and distill complexity into simple terms to drive decision making. * You love dogs. OFFICE GUIDELINES We are an in-office culture, made of in-office people who thrive on the collaboration and magnetism of working in a shared space. We are seeking individuals who excel in this type of environment, where being present fosters deeper connections and engagement. We ask all team members to be in office 4 - 5 days a week to build a collaborative and invested environment to foster our unique in-person culture we are proud to have. This office policy is subject to change at company discretion. OUR BELONGING PHILOSOPHY: At TFD, we believe Belonging is a shared commitment to creating a workplace where every person feels respected, valued, and empowered to be themselves. When people feel a true sense of belonging, they do their best work, take smart risks, and bring forward diverse perspectives — leading to stronger decisions and deeper relationships. We anchor this belief in a simple phrase: “Everyone’s welcome at the dog park.” No matter your background, identity, or role, there’s space for you here. There’s no one way to show up at the dog park— just shared space, mutual respect, and the freedom to be yourself. Being included is just the beginning, it’s about contributing your voice, growing through challenges, and building trust through shared goals. This philosophy guides how we lead, how we hire, how we communicate, and how we grow.                      We continuously evaluate to ensure we are creating a consistent experience that cultivates belonging for all employees, from hiring and performance reviews to talent development. We also believe Belonging happens in everyday moments of connection; lunch with a new teammate, a shared laugh, or a quick story about your weekend. Our structure includes biannual employee surveys, manager training, TFD camps, and support from Humans to ensure we’re listening and learning from our Team. Together, these efforts reflect what Belonging means at TFD: a culture where everyone can thrive. A FEW OF OUR BEST BENEFITS * Dog-friendly office in SoHo * Market-competitive compensation and equity packages * Comprehensive Healthcare, Dental, and Vision * Company supported mental health benefits * 12 week paid parental leave * Competitive 401k plan with company match * Flexible PTO  * Discounted fresh food for your pup * Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug EQUAL EMPLOYMENT OPPORTUNITY STATEMENT The Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit Know Your Rights [https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf]. REASONABLE ACCOMMODATIONS TFD complies with applicable federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities.  If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact humansops@thefarmersdog.com [humansops@thefarmersdog.com]. WE'RE HERE TO HELP We’re happy to answer any questions you may have about the position or our hiring process - please reach out at careers@thefarmersdog.com [careers@thefarmersdog.com]. We commit to building a competitive compensation package and company environment for all individuals to thrive. We believe in competitive base compensation rooted in location specific market data and performance along with equity ownership in the company that allows every team member to build their personal wealth as the company grows, just as much as we believe in fostering a culture that supports our team members personally, professionally, and holistically. For this role the anticipated hiring base compensation range is USD annual and the compensation offered will include a robust market competitive package of base and equity. In addition to your base compensation offer you will also receive equity ownership in the company. More information about the value of this equity will be shared at the time of offer. This range is representative of NYC Market Data if you are applying to this role outside of the NYC area the range may change. NYC Pay Range $150,000—$165,000 USD

EMARKETER is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York. Axel Springer's guiding principles – first articulated as The Essentials [https://www.axelspringer.com/en/inside/the-essentials-what-we-have-adapted-and-why] by founder Axel Springer in the aftermath of World War II – remain a cornerstone of the company’s foundation today. Learn more about Axel Springer [https://www.axelspringer.com/en/]. WE ARE HIRING AN ACCOUNT MANAGER, EMERGING ACCOUNTS TO JOIN OUR ACCOUNT MANAGEMENT TEAM AT EMARKETER. THE ROLE AND TEAM: As an Account Manager, you will focus on ensuring customer success, retention and growth, while constantly looking for opportunities to broaden client relationships within some of our largest accounts. An Account Manager’s client book is composed of the world’s largest brands and media players.  This is a hybrid role based out of our New York City office, with regular in-office expectations. Applicants must be authorized to work in the United States without the need for visa sponsorship, now or in the future. Candidates must be within commuting distance of our New York City office. Relocation assistance is not available. THE IDEAL CANDIDATE IS: * A leader committed to fostering an inclusive culture and values a representative workplace that embraces diversity of thought and experience. * A strategic problem solver and negotiator who understands clients’ needs and always figures out a way to make it work. You think creatively to relieve pain points and circumvent obstacles to hit goals. * A confident communicator who understands how to effectively tailor messaging and articulate value, be it in person, on the phone, or over email. You have an affinity for navigating difficult conversations and can hold your ground in negotiations. * A results driven and a tenacious go-getter who’s excited by new challenges and stays positive in the face of adversity. You expect yourself to hit - if not exceed - your goals and know how to make it happen. A sales minded professional with an aptitude for building long-term relationships. You’re always looking for ways to optimize. KEY RESPONSIBILITIES: * Manage day-to-day relationships within a portfolio of 30+ high-value clients, creating and executing tailored account growth strategies. * Consistently identify and close upsell and cross-sell opportunities by understanding client business needs, market challenges, and EMARKETER’s full product suite. * Proactively prospect within existing accounts to expand relationships into new departments, teams, and business units. * Build strong relationships with key stakeholders and navigate C-level discussions and negotiations to secure renewals and long-term contracts. * Maintain high levels of client engagement through regular touchpoints, business reviews, and solution-driven conversations. * Establish and clearly communicate the value proposition of EMARKETER, using data and insights to demonstrate ROI. * Collaborate with internal teams (product, marketing, customer success) to deliver value-driven solutions and optimize client outcomes. DESIRED SKILLS & EXPERIENCE: * 3-5+ years in full-cycle B2B account management for a subscription-based or SaaS product, with a proven track record in upselling, cross-selling, prospecting, and account expansion * Demonstrated success negotiating contracts and renewals with senior executives and C-level clients * Strong sales acumen with consistent quota attainment or overachievement * Experience building multi-threaded relationships to drive growth and retention * Prior experience in digital marketing, media, or SaaS is highly preferred * Dedication to client success, with the ability to translate business needs into tailored * Bachelor's degree required SALARY & BENEFITS: * Base salary: $75,000-$85,000 (dependent on skills, experience, and competencies) * On-Target Earnings (OTE): $110,000-$120,000 (base + uncapped commission) * Unlimited PTO, 10 paid holidays, and 16 weeks of parental leave * Comprehensive medical, dental, and vision insurance plans * Matched and vested 401k plan * Access to resources for financial planning guidance, family planning services, mental health reach-out, and Employee Assistance Programs (EAP) * Additional benefits include commuter benefits, phone reimbursement, gym membership discounts, and more Salary for the role is commensurate with experience and depends on a number of factors, including a candidate’s qualifications, skills, competencies and experience.  US pay range $75,000—$85,000 USD About EMARKETER   EMARKETER is the world's leading research company focused on digital transformation. We hire people who are passionate about providing business leaders with actionable data and insights in the areas of digital marketing and advertising, media, retail and ecommerce, financial services, healthcare, and more. Our clients, who rely on our content to make informed decisions, include top global brands within Fortune 1000 companies, as well as smaller firms striving to compete in a digital age.   At EMARKETER, we pride ourselves on an inclusive work environment and continuously strive for diversity of thought, identity, and experience while encouraging growth and providing support to team members throughout the organization. EMARKETER is committed to corporate transparency through regular business updates and an always-open line of communication.  What We Value Our people are the foundation of our success. Guided by our values, we: * Serve Our Clients: We prioritize their needs to deliver excellence in our products and services. * Work as One Team: We collaborate with trust, accountability, and transparency. * Innovate and Adapt: We foster curiosity, resilience, and fearless exploration of new ideas. * Celebrate Diversity and Inclusion: We embrace a diverse, inclusive environment where all voices are valued and respected. To learn more about what it’s like to work at EMARKETER check out our careers page [https://www.emarketer.com/careers/] and life page [https://www.linkedin.com/company/emarketer-inc/life/33872e1c-1370-485f-ba86-e31902442c55/].   If this sounds like a great job for you, please apply online and tell us a bit about why you're a good fit for the role. Please note that for all positions at EMARKETER, there is an exercise component specific to the role to reduce selection bias in our recruiting process and test how you apply knowledge.