Senior Content Strategist

ABOUT NOVA CREDIT Nova Credit is a credit infrastructure and analytics company that enables businesses to grow responsibly by harnessing alternative credit data. The company leverages its unique data infrastructure, industry-leading analytics & FCRA-compliance to help lenders fill in the gaps that exist in traditional credit analytics. Nova Credit provides access to the fragmented universe of consumer financial data and transforms it into compliant, actionable risk analytics through a suite of solutions designed to increase conversion through expanded coverage, speed, and reliability. Nova Credit supports over 7,000 businesses including organizations such as HSBC, SoFi, Scotiabank, Appfolio, and Yardi, who work with Nova Credit to make smarter credit decisions through cash flow underwriting with Cash Atlas™, quickly and accurately verify income with Income Navigator, verify income and assets with Eligibility Compass, and reach new-to-country consumers with Credit Passport®. We were named in Forbes’ Fintech 50 [https://www.forbes.com/lists/fintech50/] in 2025 and Built In’s Best Places to Work, 2025 [https://www.novacredit.com/corporate-blog/built-in-honors-nova-credit-in-its-esteemed-2025-best-places-to-work-awards]. THE OPPORTUNITY The Senior Solutions Architect, Partnerships will work within our Go-To-Market team and be dedicated to our Partnerships business unit, focused on the 0-to-1 market opportunities that the BU pursues, most notably our current effort to expand into the automotive lending space. As a consultative product expert, you'll help clients unlock business value while collaborating with the Account Team, Product, Engineering, and Data Science teams throughout the customer journey. This is a 0-to-1 role at its core. You'll operate in an environment where the product, ideal customer profile, ideal use case, and sales motion are not yet fully defined, and you'll help define them. While you'll support both pre-sales and post-sales, this role carries a strong bias toward pre-sales, partnering closely with Account Executives to shape and advance new deals in an emerging market. In this role, you'll engage with our U.S. customer base of large financial institutions, as well as key technology and platform players within the financial space. Many of our strategic partnerships are Business-to-Business-to-Consumer in nature, so you'll own the technology and product aspects of these relationships, including both the partner integrations themselves and the end-customer implementations served through the platform. A working familiarity with HTML, JavaScript, RESTful APIs, and scripting languages such as Python will be essential for demonstrating the value of Nova Credit's platform to customers and prospects. You don't need to be a full-stack engineer, but you should be comfortable reading HTML, making light edits, and speaking credibly to technical stakeholders. Your contributions will be critical to the company's overall success! This is a full-time hybrid role (3 days per week in office on Mondays, Tuesdays, and Thursdays), based in the New York City Metropolitan area, reporting to the Director of Solutions. WITHIN THE FIRST MONTH, YOU'LL * Establish a technical and strategic understanding of Nova Credit's implementation operations * Learn the go-to-market motion of Nova Credit and the Partnerships BU's 0-to-1 initiatives, including our automotive expansion * Run your first client meetings WITHIN THE FIRST QUARTER, YOU'LL * Partner with Account Executives to advance the technical dimensions of pre-sales strategic enterprise deal processes, establishing trust and credibility amongst all stakeholders * Partner with Deployment Leads to advance the technical dimensions of post-sales strategic implementation processes, establishing trust and credibility amongst all stakeholders * Shape the technical decisions our customers make when integrating our products to maximize the business value of their deployment * Work cross-functionally with the Partnerships BU, Build, and Data Science teams to develop the collateral, technical approach, and sales motion for an evolving product and market * Launch or close your first customer engagement WITHIN THE FIRST YEAR, YOU'LL * Close and launch critical enterprise customers * Help set up the automotive opportunity for success * Scale the SA function by contributing to foundational processes and content, particularly for 0-to-1 motions * Shape the trajectory of Nova by working cross-functionally with Product, Engineering, and Data Science to prioritize road map features which unblock critical accounts YOUR SKILLSET * 5+ Years Experience in customer facing pre- or post-sales roles, with a bias toward pre-sales, ideally in financial services, credit, or a related industry. Familiarity with indirect (dealer-financed) lending, dealer platforms (RouteOne, Dealertrack) would be a bonus.  * Experience with 0-to-1 GTM motions, meaning sales motions where the product, ideal customer profile, ideal use case, and sales motion are not yet fully defined. This often looks like time at an early-stage company (seed, Series A, or Series B) or leading the 0-to-1 motion for a newly launched product at a later-stage company * A builder's mindset and the temperament to thrive when the sales process, collateral, and motion are not yet established. You're comfortable with ambiguity and driven to create structure where none exists * Highly cross-functional, with a proven ability to collaborate across business, engineering (Build), and Data Science teams to drive outcomes * Working familiarity with HTML, JavaScript, RESTful APIs, and a scripting language such as Python. You're able to read code and make light edits, without needing to be a full-stack engineer * Familiarity with UX design tools such as Figma, Adobe, or Paper * Proven experience in Enterprise IT solutions and implementations * Experience managing multi-party integration partnerships, where you must identify and reconcile competing needs across partner platforms, lenders, dealers, and the end consumer * An understanding of the nuance of operating within a channel partner ecosystem, where much of the complexity comes from having to balance the needs and capabilities of Nova, the partner, the lender, and the consumer simultaneously to arrive at the right solution for each end user * Above all, intellectual curiosity, drive, and coachability will be critical to ensure you help Nova's partners unlock the value of the platform ---------------------------------------------------------------------------------------------------------------------------------- Salary Range: $182,000 - $216,125 USD per year  The above compensation range is for U.S.-based candidates and is dependent on individual experience, skills, education, location, and qualifications. This range reflects On-Target Earnings (OTE) for this role, which includes a combination of base salary, incentive compensation, and/or commission-based earnings. We consider all elements of compensation as a part of the value we provide to Novans. This may include base salary, equity grants, incentive compensation for eligible roles, professional development, flexible PTO, and tenure rewards. We offer U.S.-based Novans competitive, employer-subsidized medical, dental, and vision plans, in addition to mental health and wellness benefits and a range of other benefits & perks.  We are an equal-opportunity employer where everyone is welcome at Nova Credit. We do not discriminate on the basis of any protected class, including race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage all qualified candidates, including those with a criminal history, to apply. ---------------------------------------------------------------------------------------------------------------------------------- BEFORE SUBMITTING YOUR APPLICATION, PLEASE REVIEW OUR APPLICANT PRIVACY NOTICE [https://www.novacredit.com/applicant-privacy-notice] TO LEARN HOW WE COLLECT, USE, AND PROTECT YOUR PERSONAL INFORMATION DURING THE APPLICATION PROCESS.

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.   Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.    We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.   Your impact on our mission We are looking for a highly motivated and analytical Senior Manager, FP&A to support Zocdoc’s R&D and operations teams. In this role, you will use financial and operational insights to guide investment, headcount, and performance decisions. You will partner closely with functional leadership to support strategic planning, resource allocation, and operating efficiency. This role offers an exciting opportunity to shape decision-making in key parts of the business and play a pivotal role in driving financial performance and long-term success.   You’ll enjoy this role if you are… * A strategic thinker with deep analytical capabilities who turns data into better business decisions * A strong business partner who builds trusted relationships and helps stakeholders navigate tradeoffs * A people leader who enjoys coaching and developing others while raising the quality of team output * Highly organized, with the ability to manage multiple priorities and planning cycles at once * Comfortable navigating ambiguity, making decisions without a preexisting roadmap, and helping partners focus on what matters most * A clear communicator who can distill complex concepts into actionable recommendations for different audiences   Your day to day is… * Lead FP&A business partnership across R&D and Operations, supporting budgets, forecasts, hiring plans, and investment decisions * Partner closely with functional leaders to understand business drivers, evaluate tradeoffs, and guide resource allocation and prioritization decisions * Own the planning and forecasting rhythm for supported functions, including timelines, assumptions, stakeholder inputs, and deliverables * Lead, coach, and develop team members, setting clear priorities and raising the bar on analytical quality, stakeholder partnership, and execution * Monitor performance against forecasts and targets, proactively identify risks and opportunities, challenge assumptions where needed, and recommend actions to improve outcomes * Translate complex financial and operational questions into clear analyses, insights, and recommendations for Finance and non-Finance audiences * Support strategic planning processes, helping partners evaluate investments, prioritize initiatives, and align decisions with company goals * Improve planning processes, team workflows, and reporting approaches to increase consistency, efficiency, and decision usefulness * Translating departmental and Finance priorities into clear team plans; managing competing demands by setting expectations, monitoring progress, and addressing risks early. * Leading ad-hoc analyses to support strategic initiatives and leadership priorities, directing the work of individual contributors and ensuring quality and rigor.   You’ll be successful in this role if you have… * 8+ years of total experience in a financial analytical role such as strategic finance, FP&A, corporate finance, investment banking, private equity, or accounting * 5+ years of experience in FP&A or a comparable finance role in a fast-paced environment * 3+ years managing people, including responsibility for developing individual contributors, setting expectations, and owning outcomes delivered through a team. * Strong business partnership experience with senior functional leaders, ideally in R&D or Operations * Expertise in financial modeling and reporting with advanced Excel proficiency. * Strategic mindset with strong problem solving and consistent delivery. * Experience with FP&A systems and tools such as Planful or similar platforms is a plus * Excellent communication and presentation skills * Strong influencing and collaboration skills, with the ability to work effectively across functions and levels of the organization * Relevant industry exposure in technology, healthcare, and/or consumer marketplaces is a plus.   Benefits * Flexible, hybrid work environment at our convenient Soho location * Unlimited Vacation * 100% paid employee health benefit options (including medical, dental, and vision) * Commuter Benefits * 401(k) with employer funded match * Corporate wellness program with Wellhub * Sabbatical leave (for employees with 5+ years of service) * Competitive paid parental leave and fertility/family planning reimbursement * Cell phone reimbursement * Catered lunch everyday along with beverages and snacks * Employee Resource Groups and ZocClubs to promote shared community and belonging   Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. NYC Base Salary Range $150,000—$200,000 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values [https://www.zocdoc.com/about/careers-list/]. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.  Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.  We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice [https://zocdocstatic.wpengine.com/wp-content/uploads/2023/02/ZocDoc-Applicant-CPRA-Notice-Final-2-28-23-.pdf]