Senior Agent Architect

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. ABOUT THE ROLE: As a Senior Agent Architect at Parloa, you will play a key role in transforming customer service with AI Agents. In this customer-facing role, you will support the implementation of Parloa's solutions, enhancing customer experiences for clients and partners. Using your expertise in Large Language Models (LLMs), Prompt Engineering, NLP & NLU conversational design, and integration platforms, you will craft effective AI workflows and build connections to enterprise systems and ensure quality, performance, and end-to-end operational readiness. You will design, prototype, and validate conversational solutions for AI agent deployments, including the integration layer that connects Parloa's platform to customers' existing technology stacks, and guide customers and partners in maximising the value of Parloa's AI solutions. AREAS OF OWNERSHIP: * Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners.  * Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior.  * Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively.  * Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards.  * Build and configure integrations between customers' systems and Parloa's Platform, connecting external tools (e.g., CRMs, ERPs, ticketing systems, contact center platforms) via integration platforms and APIs to deliver end-to-end enterprise solutions. * Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities.  * Identify and solve blockers together with other departments at Parloa (e.g. Product, Agent Integration Engineering, or Sales) and the customer.  * Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions.  * Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team. WHO YOU ARE: * 3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development to create engaging and intuitive conversational experiences * Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes * Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact * Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning * Strong project and stakeholder management skills, with passion for meeting milestones and effective communication * Analytical and critical thinker with expertise in risk assessment, problem-solving, and strategy, plus solid knowledge of data structures, system integrations, and enterprise APIs * Familiarity with API authentication patterns (OAuth, API keys, JWT), data transformation and field mapping logic * Proficiency in REST API design, JSON/XML data structures, and API testing tools (Postman, etc.) * Experience reading and consuming API documentation across enterprise SaaS platforms (CRMs, ERPs, contact center platforms) * Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience * Familiarity with A/B testing methods to ensure AI agent performance at scale * Excellent written and spoken French and English skills are required. OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. ABOUT THE ROLE: As a Senior Agent Architect at Parloa, you will play a key role in transforming customer service with AI Agents. In this customer-facing role, you will support the implementation of Parloa's solutions, enhancing customer experiences for clients and partners. Using your expertise in Large Language Models (LLMs), Prompt Engineering, NLP & NLU conversational design, and integration platforms, you will craft effective AI workflows and build connections to enterprise systems and ensure quality, performance, and end-to-end operational readiness. You will design, prototype, and validate conversational solutions for AI agent deployments, including the integration layer that connects Parloa's platform to customers' existing technology stacks, and guide customers and partners in maximising the value of Parloa's AI solutions. AREAS OF OWNERSHIP: * Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners.  * Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior.  * Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively.  * Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards.  * Build and configure integrations between customers' systems and Parloa's Platform, connecting external tools (e.g., CRMs, ERPs, ticketing systems, contact center platforms) via integration platforms and APIs to deliver end-to-end enterprise solutions. * Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities.  * Identify and solve blockers together with other departments at Parloa (e.g. Product, Agent Integration Engineering, or Sales) and the customer.  * Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions.  * Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team. WHO YOU ARE: * 3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development to create engaging and intuitive conversational experiences * Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes * Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact * Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning * Strong project and stakeholder management skills, with passion for meeting milestones and effective communication * Analytical and critical thinker with expertise in risk assessment, problem-solving, and strategy, plus solid knowledge of data structures, system integrations, and enterprise APIs * Familiarity with API authentication patterns (OAuth, API keys, JWT), data transformation and field mapping logic * Proficiency in REST API design, JSON/XML data structures, and API testing tools (Postman, etc.) * Experience reading and consuming API documentation across enterprise SaaS platforms (CRMs, ERPs, contact center platforms) * Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience * Familiarity with A/B testing methods to ensure AI agent performance at scale * Excellent written and spoken Italian and English skills are required. OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. ABOUT THE ROLE: As a Senior Agent Architect - Partner Success at Parloa, you will play a key role in scaling how we deliver AI Agents through our partner ecosystem. This is a highly consultative, partner-facing role at the intersection of Solution Engineering, Architecture, and Consulting. You will work closely with partners and their clients to design, shape, and guide AI Agent implementations, ensuring successful outcomes while enabling partners to independently execute over time. Rather than focusing purely on hands-on building, your mission is to co-create solutions, educate partners, and drive strong architectural decisions across AI Agent deployments. You will bring deep expertise in LLMs, Prompt Engineering, conversational design, and integrations, combined with the ability to translate complex technical concepts into clear business impact, challenge assumptions, and guide partners toward scalable, high-quality solutions. AREAS OF OWNERSHIP: * Act as a trusted advisor to partners and clients, guiding them through the design and implementation of AI Agent solutions * Co-design AI Agent architectures with partners, ensuring scalable, high-quality implementations aligned with best practices * Educate and enable partners on what’s possible with Parloa’s platform, including capabilities, limitations, and trade-offs * Challenge and refine use cases, pushing back on low-impact or non-viable approaches and helping prioritize effectively * Bridge business and technical stakeholders, translating requirements into structured conversational and system designs * Support early-phase implementations hands-on when needed, while transitioning ownership to partners over time * Guide integration design, helping partners connect Parloa’s platform to enterprise systems (e.g., CRM, contact center platforms) via APIs and integration layers * Design and validate conversational experiences, ensuring high-quality AI behavior, performance, and user experience * Collaborate with internal teams (Product, Agent Integration Engineering, Sales, Delivery) to remove blockers and shape solutions * Define and document best practices, contributing to scalable partner enablement and repeatable delivery models WHO YOU ARE: * 3+ years of experience in customer-facing technical roles (e.g., Solutions Engineer, Architect, Consultant, or similar) in enterprise environments * Strong foundation in AI Agent development, including conversational design, prompt engineering, and LLM-based systems * Ability to design and, if needed, implement AI solutions, with a clear preference for guiding and enabling others * Proven ability to lead technical discussions with clients, including: * Strong communication skills with the ability to translate technical concepts into business value * Experience working with APIs, integrations, and enterprise system architectures * Solid understanding of: * REST APIs, JSON/XML * API authentication (OAuth, JWT, API keys) * Data mapping and system integration patterns * Familiarity with advanced prompting techniques (e.g., few-shot, chain-of-thought) * Strong analytical and problem-solving skills, with the ability to structure complex use cases into scalable solutions * High ownership mindset with the ability to operate in ambiguous, partner-driven environments * Excellent written and spoken German is required  NICE TO HAVE: * Experience working with partners, system integrators, or channel ecosystems * Experience in enablement or training of external stakeholders * Familiarity with integration platforms (e.g., Paragon) or middleware architectures * Experience with Git, CI/CD, or custom connector development OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.