Account Manager

Warp

ABOUT WARP Warp is the AI-native Employee Management Platform for ambitious companies. Our platform includes HRIS, payroll, IT, benefits, tax compliance, and more - all built from scratch on an AI-native architecture from day 1. Warp embeds itself into every part of a company's people operating layer, we process over half a billion $ annually in payroll, on track to grow to $2B. Legacy vendors in our space built their businesses by profiting from complexity. Warp is built from day one for AI to be the primary operator, not a feature. Every advance in LLM capability widens our lead. We hire people who ship constantly, own outcomes, and care about craft. We're in the office five days a week because speed and proximity are a competitive advantage at this stage. If you want to build something that automates an entire category of core work, not just another point solution, this is the place. We've raised over $85M from top investors like Ashton Kutcher/Sound Ventures, Y Combinator, founders of Dropbox, Replit, SV Angel, and Homebrew Capital. Built by an obsessive team from MIT, Ramp, Brex, Google, Dropbox, Apple, and more. ABOUT THE ROLE We're hiring an Account Manager to own strategic customer relationships and drive measurable business outcomes across a portfolio of accounts. You'll ensure customers maximize value from our payroll and tax solutions while identifying opportunities for growth and expansion. You'll serve as the trusted advisor to your customers, combining deep product expertise with business acumen to influence their success and drive retention. WHAT YOU’LL DO * Drive revenue across your book of business by owning retention, expansion, and growth. * Hit and exceed a quarterly expansion target by taking deals from opportunity identification through signed contract * Run structured QBRs with customers to review health metrics, surface expansion opportunities, and advance active deals * Proactively identify churn risk through health monitoring and execute targeted interventions to protect gross retention * Develop a deep understanding of customer business needs to deliver consultative guidance that ties Warp's product suite to their operational goals * Collaborate cross-functionally with Support, Product, and Engineering to resolve complex issues and advocate for customer priorities WHAT YOU NEED * Minimum 2-3 years of new business sales or account management experience in a B2B organization * Proven track record managing a book of business and driving retention, expansion, and customer satisfaction * Strong business acumen with the ability to anticipate customer needs, identify growth opportunities, and tie product usage to business outcomes * Experience running executive-level business reviews and presenting data-driven recommendations * Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels * Highly organized, with the ability to prioritize strategically across a large portfolio while meeting targets * High adaptability and comfort with the pace and change of an early-stage startup   NICE TO HAVES * Background working with early-stage startup customers or in high-growth B2B SaaS * Experience building customer success processes and playbooks from the ground up * Track record of consistently exceeding retention and expansion targets * Technical aptitude with ability to quickly learn complex products BENEFITS AT WARP: * 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents. * 401(k) Matching: Start investing in your future from day one. * Unlimited PTO: We offer flexible PTO, meaning you’re trusted to take the time you need to recharge while balancing your responsibilities and team commitments. * Commuter Benefits: Pre-tax commuter benefits for your daily trip to our NYC office. * Catered Lunch Daily: Great food, every day, on us. No meal prep, no decision fatigue. * Quarterly Offsites: Beautiful locations to connect as a team. Past locations include Spain and Catskills. Warp is based in New York City, and we prioritize candidates who can commit to being on-site 5x per week. Please refer to the top of this page for this position's hiring location.

Vitrolife

At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby. Vitrolife Group has an immediate opening in our North American Sales Team for a Genetic Services Account Manager. Salary range: $120,000-$130,000 Location: Preferred: New York, Boston Territory coverage: NY, MA, NH, VT, ME, RI Key Responsibilities: * Cultivate key account relationships. Develop and enhance these relationships through routine customer visits, product demonstrations, educational programs, product in-services, procedural observation, and problem resolution. * Individual must meet sales objectives by increasing sales within existing and new customers. * Ability to collaborate with Key Account Manager and medical affairs partners. * Individual must be able to identify the sales process to effectively grow both Genetic Testing and Services within various customers. * Assist/participate in the development of workshops/congresses as needed. * Individual must manage future funnel within Salesforce to ensure quarterly goals are met. * Ability to make high-level presentations to various sized customer groups. * Individual is required to make sales calls to IVF clinics to * Individual must communicate to these professionals the various benefits of using Vitrolife Group products in their IVF Clinic * Individual must compile weekly and monthly sales and activity reports and submit them to their Regional Manager in a complete and timely fashion. * Individual must plan and execute their sales plan to obtain the sales and business goals and objectives within their assigned territory. * Individual must complete ongoing training of the products and the IVF applications of those products. * Individual must demonstrate their clinical and product knowledge, ability to articulate effective value propositions, use, clinical applications. * Performs other duties as assigned by management. Requirements: * Bachelor’s Degree from an accredited college or university. * 3-5years of documented and verifiable sales experience within the hospital or clinically focused sales environment · Women’s Health or IVF customer relations is preferred. · Must be able to travel at least 70%+ within territory. · Ability to analyze sales trends, effectively target and break into new business opportunities. * Documented ability to grow sales in previous sales positions. * Satisfactory and positive responses from business and personal references. * Self-starter, team player, proven leadership qualities, high coachability. * Possess the ability to determine and set priorities. * Able to build and maintain strong customer relationships. * Must be energetic, enthusiastic, determined and goal oriented. * Excels in fast-paced, competitive environment. Benefits * Paid Time Off and 10 Paid Holidays * 401(k) with Employer Match * Medical, Dental, Vision * IVF Coverage to support family building needs * GAP Insurance * Basic Life and AD&D Coverage * Short- and Long-Term Disability * Optional AFLAC Supplemental Policies * Employee Assistance Program (EAP) * Flexible Spending & Health Savings Account An offer of employment is contingent on the successful passing of a background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of fertility treatment. We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm.

ElevenLabs

ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. WHAT WE OFFER * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE You will own the full commercial relationship and customer success across a book of 25 to 50 enterprise accounts - the builders, innovators, and product teams at companies between 2,000 and 10,000 employees who are defining what AI-native experiences look, feel, and sound like. Your job is to make sure every one of them is getting real value, expanding into new products, and renewing with conviction. This is a high-impact, high-depth role. You'll manage a focused book while building the executive relationships, success plans, and expansion motions that drive meaningful outcomes at scale. If you love the challenge of going deep with complex organizations while keeping commercial momentum, this role was built for you. On the ground, you'll be in the product with customers - advising on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction before customers do. You're the person who connects what's working technically to what's growing commercially and partnering closely with high growth accounts to help them achieve value. Success of the customer and commercial ownership go hand in hand and are at the core of this role. You own NRR across your managed book of business, you drive cross-sell into ElevenLabs' expanding product suite, and you lead renewals end to end. The best AMs at ElevenLabs don't just retain customers, they grow with them. COMPENSATION This role offers a competitive on target earnings (OTE) structure with a split of 70% base and 30% variable. Variable compensation is weighted 70% net revenue retention (NRR) and 30% product cross sell. Cross-sell performance counts toward NRR, so strong expansion compounds across both components. Quota is set on managed ARR, giving you clear ownership over a defined book of business. The plan includes accelerators for above target NRR performance and is designed to reward account managers who grow with their customers, not just retain them. Variable compensation is paid on a quarterly basis. REQUIREMENTS * 5 to 7 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products - you have specific, quantified wins at the enterprise level and you can speak to them clearly * You own revenue outcomes end to end at the enterprise level - quota, retention, and expansion - and you run the full expansion motion yourself without a sales handoff * You've been in deals where the champion and the economic buyer aren't on the same page, and you know how to navigate that without losing the relationship or the deal * You can hold a technical conversation with a developer or engineering team and earn their trust - familiarity with AI concepts, API integrations, and SDKs is a must * You use product data to stay ahead of your accounts - spotting health signals, identifying expansion opportunities, and getting in front of risk before it becomes churn * You can present to a C-suite, troubleshoot with an engineering team, and close with a procurement lead - sometimes in the same week - and you make each conversation count Preferred * Experience in the voice AI, audio AI, or conversational AI space * Experience selling or expanding into multiple products within a platform LOCATION This role is remote-first, so it can be executed from anywhere in the United States, however the ability to operate in ET, CT, MT, or PT timezones is required. There is a preference for candidates to be based in New York City or San Francisco, with the option to work out of our offices in these cities. #LI-remote