Account Manager - North America - Enterprise Segment

ElevenLabs

ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. WHAT WE OFFER * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE You will own the full commercial relationship and customer’s success across a book of 50 to 100 mid-market accounts - the builders, founders, and product teams at companies between 250 and 2,000 employees who are defining what AI-native experiences look, feel, and sound like. Your job is to make sure every one of them is getting real value, expanding into new products, and renewing with conviction. This is a high-agency, high-impact role. You won't succeed by managing accounts one at a time - you'll build the systems, playbooks, and motions that let you drive meaningful outcomes across a diverse book while going deep with the accounts that have the most room to grow. If you love the challenge of being a true partner to your customers without losing commercial sharpness, this role was built for you. On the ground, you'll be in the product with customers - advising on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction before customers do. You're the person who connects what's working technically to what's growing commercially and partnering closely with high growth accounts to help them achieve value. Success of the customer and commercial ownership go hand in hand and are at the core of this role. You own NRR across your managed book of business, you drive cross-sell into ElevenLabs' expanding product suite, and you lead renewals end to end. The best AMs at ElevenLabs don't just retain customers, they grow with them. COMPENSATION This role offers a competitive on target earnings (OTE) structure with a split of 70% base and 30% variable. Variable compensation is weighted 70% net revenue retention (NRR) and 30% product cross sell. Cross-sell performance counts toward NRR, so strong expansion compounds across both components. Quota is set on managed ARR, giving you clear ownership over a defined book of business. The plan includes accelerators for above target NRR performance and is designed to reward account managers who grow with their customers, not just retain them. Variable compensation is paid on a quarterly basis. REQUIREMENTS * 3 to 5 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products - you know what great looks like and you've delivered it in a complex, fast-moving environment * A proven track record of owning revenue outcomes end to end - quota, renewals, and expansion - without defaulting to a handoff to a sales team * You approach your book with commercial intent: you segment by expansion potential, keep active expansion conversations going, and build business cases that land with economic buyers * You can hold a technical conversation with a developer or engineering team and earn their trust - familiarity with AI concepts, API integrations, and SDKs is a must * You use product data to stay ahead of your accounts - spotting health signals, identifying expansion opportunities, and getting in front of risk before it becomes churn * You know how to read a room - whether you're with a founder, a technical lead, or a procurement team, you show up with the right message and leave with the relationship stronger Preferred * Experience in the voice AI, audio AI, or conversational AI space * Experience selling or expanding into multiple products within a platform LOCATION This role is remote-first, so it can be executed from anywhere in the United States, however the ability to operate in ET, CT, MT, or PT timezones is required. There is a preference for candidates to be based in New York City or San Francisco, with the option to work out of our offices in these cities. #LI-remote

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.   ABOUT THE ROLE: Parloa is transforming customer experience through AI-powered agents. Our enterprise customers are rethinking how service is delivered across contact centers, digital channels, and global operations — and services partners play a critical role in how these transformations are executed and scaled. As the Partner Sales Manager - East, you will own and grow a portfolio of strategic CX Integrators and Regional Systems Integrators across North America. These partners are deeply embedded in enterprise organizations, working across multiple stakeholders, departments, and complex delivery environments. You will operate as a hands-on, deal-oriented partner leader, working closely with both partners and Parloa’s internal teams to drive pipeline, influence complex enterprise sales cycles, and ensure successful go-to-market execution. This is a highly cross-functional role at the intersection of partnerships, sales, and delivery; requiring strong execution, structured thinking, and the ability to navigate complex stakeholder environments. This is your opportunity to build deep, strategic partnerships, directly influence enterprise deals, and drive measurable business impact through co-selling and services-led growth.   AREAS OF OWNERSHIP: * Own and grow relationships with a focused portfolio of CX Integrators and Regional Systems Integrators, driving partner performance and accountability * Develop and execute joint business plans, including go-to-market strategy, pipeline targets, enablement, and delivery readiness * Drive pipeline creation through account mapping, joint prospecting, and opportunity planning with partners and internal Sales teams * Lead partner-sourced and partner-influenced deals end-to-end, proactively identifying and resolving risks, gaps, and blockers * Orchestrate deal execution across Sales, Solution Engineering, and Professional Services to maintain momentum and alignment throughout the sales cycle * Maintain strong pipeline discipline and visibility across partner-driven opportunities, ensuring accuracy and rigor * Enable partners to build and scale offerings around Parloa, including how they position, sell, and deliver the platform * Act as a central point of accountability across partners and internal teams, driving clear communication, alignment, and execution * Navigate complex stakeholder environments to resolve misalignment and keep deals and partnerships progressing * Provide structured feedback on partner performance, market dynamics, and GTM execution to inform partnerships strategy   WHAT SUCCESS LOOKS LIKE * Strong pipeline generated and influenced through SI partners * Increased deal velocity and improved win rates on partner-involved opportunities * Deep, strategic partner relationships that drive repeatable and scalable revenue   WHO YOU ARE: * 5+ years of experience in partnerships, alliances, or enterprise sales within SaaS, CCaaS, or cloud ecosystems * Experience working with CX Integrators, consulting firms, or systems integrators in a co-sell motion * Proven ability to influence and drive complex enterprise sales cycles in partnership with Sales teams * Strong operator mindset with a focus on execution, pipeline generation, and deal progression * Experience contributing to go-to-market strategies, partner offerings, or services practices * Familiarity with Microsoft and or SAP ecosystems is a strong plus * Strong communication and stakeholder management skills with the ability to navigate complex environments   LOCATION & TRAVEL * North America based, remote or hybrid depending on location * Travel expected at approximately 25 to 40 percent   OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Case Study / Presentation → Bar Raiser   WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.   Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package. Salary Range $140,000—$175,000 USD   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale.  ABOUT THE ROLE: As Business Development Representative you play a crucial role in scaling our business in North America by enhancing our revenue engine to become more predictable and scalable. You will be a key driver of revenue by actively sourcing new business - with a focus on enterprise customers.  AREAS OF OWNERSHIP: * Build the revenue engine together with the revenue growth team and our enterprise account executive team. * Find, analyze and evaluate new market growth opportunities and build outreach plans to seize new customer opportunities. * Build and take ownership of the sales pipeline, generating outbound leads and develop new sales opportunities. * Build and nurture relationships with clients, providing them with insights to Parloa's innovative conversational AI platform. * Assess client challenges, align with their needs, and showcase how Parloa's platform can deliver value and a strong return on investment. OUR BDR TECH-STACK: LinkedIn Sales Navigator, Salesforce, Outreach, Vidyard, Seamless, Apollo, Zoominfo WHO YOU ARE: * A BA/BS from an accredited university * 1-2 years of experience in a fast past pace sales environment, ideally in the SaaS industry * Experience crafting outbound sequences, including personalized and relevant messaging * Excellent written/verbal communication skills * Not afraid to pick up the phone and call prospects * Born to network - we’re building relationships within complex enterprise environments * Highly organized and knows how to prioritize when working on multiple projects at the same time * Coachable and always looking/willing to learn and grow * Comfortable working in a fast-paced and dynamic environment * A self-starter who is dedicated, hungry, and driven to succeed OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.   We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.   Salary Range $80,000—$108,000 USD   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.