Client Manager

Design Bridge and Partners

About Us At Design Bridge and Partners, part of WPP, we design brands with the power to move—pulling people towards them with an irresistible force that compels and connects. With 900 creative minds across 18 studios worldwide, diverse in expertise, experience, backgrounds, and beliefs, we are united in our ambition to achieve real impact for our clients’ brands, benefiting their business, people, and the planet. Our clients include global brands across industries, such as technology, finance, consumer goods, and media. About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.   Key Responsibilities Creative & Design Direction * Creative Conception (Ownership & Support): Autonomously lead the creative and visual design phase on mid-to-large projects, and support Creative Directors on massive global assignments—translating strategic blueprints into beautiful, brave, and award-winning design solutions. * Strategy-to-Creative Synergy: Bridge the gap between logic and magic. Work closely with Senior Strategists in the studio, acting as a collaborative partner to ensure that strategic insights and brand positionings are beautifully and consistently expressed through visual systems. * Craft Excellence: Define and elevate the visual standards of the studio. Deliver world-class design systems, typography, color palettes, and packaging layouts, ensuring every detail is polished, purposeful, and expressive. Relationship Management & Growth * Client Relationship Building: Present creative concepts directly to clients (brand managers and marketing directors) with clarity and passion, guiding them through the design thinking and the "why" behind visual systems. * New Business & Pitch Support: Actively participate in agency pitches, designing high-impact conceptual routes and helping package creative ideas into compelling presentation decks. Leadership & Collaboration * Mentorship & Psychological Safety: Act as a supportive mentor to Junior and Mid-weight Designers, offering constructive feedback, guiding their craft About You * Design Track Record: 5–7 years of professional experience in graphic design and brand identity, ideally within a premium design consultancy, brand agency, or creative studio. * CPG, Structural & Beyond: Deep experience designing for consumer brands (CPG/FMCG) with a strong portfolio showcasing packaging design systems, brand identity, structural branding integration. * The Modern Toolkit: Expert command of Adobe Creative Suite. Strong familiarity with using modern tools like Figma, motion/3D software (Cinema4D/Blender), and integrating AI-assisted visual ideation tools into the creative workflow. * Visual Storyteller: A proven ability to bring complex brand strategies to life through evocative visual storytelling, typography, and color theory. * Core Values: Creative Thinker, Inspirational People Person, and Entrepreneurial Spirit. Why Us? We’re passionate about our people and their careers. We’ll help you develop your skills and provide you with outstanding benefits, giving you the chance to make your mark on our future, as we make a mark on yours. We’re proud to be the world’s most awarded brand design agency, with 28 Cannes Lions to our name and Creative Review Annual’s Most Creative Design Agency of the Year 2024. You’ll get to take new projects to award-winning potential, as part of a connected team of brilliant, tenacious people right by your side and across the world. At Design Bridge and Partners, we believe that being together in person drives stronger collaboration, sparks creativity, and builds deeper connections, all of which contribute to your professional growth and the exceptional work we deliver for our clients. We operate a hybrid model, a mix of in-office (or with clients) and WFH. Our managers will discuss specific in-office requirements based on the role.   The salary for this position at the time of this posting may range from $90,000-105,000. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click WPP Benefits for more details.    Design Bridge and Partners, a WPP company, is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. #LI-DNI #LI-DNP

MindGym

MindGym’s ambition is clear. We want to be the first name talent leaders turn to when they need to improve performance and productivity through their people. Our programmes are built on behavioural science and designed to be practical, engaging and easy to scale, with impact you can actually measure. To help us grow our reach across the UK, EMEA and North America, we’re looking for a Client Manager to lead new business at MindGym. You’ll work with senior HR, Talent and L&D leaders, get to the heart of what’s really happening in their organisation and shape solutions that help change behaviour at work. This is a consultative sales role for someone who enjoys complexity, credibility and owning the full sales journey. The role As Client Sales manager, you’ll focus on winning new business with a diverse range of organisations including large or complex and matrixed organisations. That means opening doors, having thoughtful conversations with senior decision-makers and helping them decide whether MindGym is the right partner. This isn’t about selling something off the shelf. Our work is evidence-based, modular and designed to change behaviour in real working environments. You’ll need to be curious, ask the right questions, understand context and connect client needs with practical solutions. You’ll own relationships from first conversation through to signed agreement and beyond. Some deals will move quickly. Others will take time, trust and persistence. What you’ll be selling MindGym combines behavioural science with creative design to help people work better, lead better and perform under pressure. Our programmes are short, focused and designed to fit into real working lives. Your role is to help clients understand what’s possible and shape solutions that make sense for them. This role will suit you if… * You’ve sold a complex B2B solution, ideally within L&D, leadership development or a closely related space * You enjoy complex conversations more than transactional selling * You’re comfortable working with larger deal sizes and complex buying decisions * You are confident working with senior stakeholders * You don’t shy away from opening new doors * You are curious about how people think and behave at work * You thrive working within a target focused environment You don’t need to be a behavioural scientist, but you do need to be passionate about selling something thoughtful and evidence-led. Why MindGym? We were founded in 2000 and have since worked with more than half of the FTSE 100 and S&P 100. Over five million people have experienced our work. People tend to stay because the work is interesting, the standards are high, and there’s a genuine belief that how people behave at work really does matter. Interested? If you’re thinking seriously about your next step, we’d love to hear from you. MindGym is an equal opportunities employer. We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace.

SPS

JOB TITLE: CLIENT MANAGER Reports To: Client Director, Managing Vice President, or equivalent senior leadership ---------------------------------------------------------------------------------------------------------------------------------- POSITION SUMMARY The Client Manager (CM) is a high-visibility operational leader responsible for driving service excellence, staff performance, and client satisfaction across multiple locations within an assigned territory. ⭐ Dedicated to a specific client, the CM oversees multi-level teams, ensures adherence to Service Level Agreements (SLAs), and partners closely with Operations, Finance, HR, and executive stakeholders to deliver seamless, high-quality workplace services. From operational oversight to financial stewardship, the CM is accountable for meeting SLAs, optimizing performance, managing P&L elements, strengthening client relationships, and cultivating a high-engagement employee culture. 🚀 ---------------------------------------------------------------------------------------------------------------------------------- CORE RESPONSIBILITIES SERVICE DELIVERY & OPERATIONS LEADERSHIP ⚙️ * Ensure excellence in service delivery across all assigned sites. * Own the intake, delegation, execution, and completion of all client requests. * Guarantee all client and organizational deadlines are achieved without exception. * Manage staffing, resources, and technology effectively across all sites. * Ensure SLA coverage, floaters, and staffing partnership with HR. * Maintain a safe, compliant, high-performing work environment. * Document and escalate incidents promptly. * Conduct regular site visits to enforce operational compliance. FINANCIAL & PERFORMANCE MANAGEMENT 💼 * Support leadership in maintaining P&Ls at or above proforma targets. * Oversee payroll, billing, and A/R execution with precision. * Lead monthly budget forecasting and financial review. * Identify opportunities for year-over-year growth. * Optimize profitability, hours, and gross margin. CLIENT RELATIONSHIP & ENGAGEMENT 🤝 * Maintain high levels of client satisfaction (CSI). * Lead monthly and quarterly client business reviews. * Serve as a trusted advisor to client leadership. * Drive employee engagement to sustain or improve ESI scores. * Champion the SPS Governance Model for proactive client satisfaction. TALENT LEADERSHIP & WORKFORCE DEVELOPMENT 👥 * Lead and develop multi-level teams across locations. * Set expectations, clarify workflow, and resolve operational issues. * Conduct performance evaluations and maintain employee documentation. * Reduce turnover through coaching and recognition strategies. * Cross-train teams to build capability and bench strength. OPERATIONAL EXCELLENCE & COMPLIANCE 🔐 * Enforce policies, KPIs, and SLAs with discipline. * Manage vendor partnerships to ensure contract compliance. * Standardize reporting, metrics, and procedures. * Resolve site and client issues swiftly and professionally. * Lead special projects and operational improvements. * Serve as resource for OSHA, EEOC, and compliance matters. WORKPLACE EXPERIENCE LEADERSHIP 🎉🏢 * Design and deliver innovative workplace experience strategies. * Curate impactful experiences that promote well-being and engagement. * Collaborate with catering/food services and service-line partners on events. * Measure event ROI and produce monthly workplace experience reports. * Oversee Workplace Experience Coordinators including hiring, training, and performance. COMMUNICATION & BUSINESS PARTNERSHIP * Maintain consistent communication with SPS and client leadership. * Support business development initiatives as needed. * Coordinate travel for team members according to policy. ---------------------------------------------------------------------------------------------------------------------------------- COMPETENCIES 💡 * Strong analytical and metric-driven decision-making * Client-obsessed mindset * High integrity and ethical judgment * Exceptional communication and presentation skills * Professional presence and service excellence * Strong organizational discipline * Emotional intelligence and conflict de-escalation * Strategic and creative problem-solving * Ability to manage multiple priorities * Talent leadership and coaching ability * Experience-driven mindset with focus on innovation * Data interpretation and performance insight skills ---------------------------------------------------------------------------------------------------------------------------------- QUALIFICATIONS 🎓 * High School Diploma required; Bachelor's Degree preferred * 7–10+ years in relationship management and operational leadership * Multi-site management experience strongly preferred * Program/Project Management experience a plus * Proven ability to coach and develop frontline managers * Comfort interacting with C-suite leaders * High proficiency in business technology * Industry-related experience preferred * Strong ethics, professionalism, and client-driven mindset ---------------------------------------------------------------------------------------------------------------------------------- PHYSICAL REQUIREMENTS 💪 * Lift/move 40+ lbs regularly * Push carts up to 60 lbs capacity * Walk, bend, kneel, stand, or sit for extended periods * Operate office machinery * Speak while inputting data * Visual focus and color differentiation required ---------------------------------------------------------------------------------------------------------------------------------- TRAVEL REQUIREMENTS ✈️ Up to 25% travel required. ---------------------------------------------------------------------------------------------------------------------------------- OTHER DUTIES Responsibilities may evolve and additional duties may be assigned as business needs change.   Compensation:  The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range $100,000—$115,000 USD WHAT WE OFFER * Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! * Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! * We Recognize Talent: We offer a variety of recognition programs for all levels of employees! * Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. * Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.