Customer Activations Manager

Parloa

This position is open to candidates based in the East and Central, United States, including select states such as NY, NJ, TX, IL ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with ABOUT THE ROLE: As a Partner Marketing Manager (NA), your mission is to drive pipeline and revenue growth through our partner ecosystem. You will own how Parloa generates demand, builds pipeline, and accelerates deals through GSI, Technology, and BPO partners across North America. You will own partner marketing initiatives, from defining co-marketing plans to executing high-impact campaigns, content, and events. Working closely with our partners, Partner Managers, and cross-functional marketing teams, you will focus on launching and scaling initiatives that create measurable pipeline generation with and through our partner ecosystem.   AREAS OF OWNERSHIP: * Own partner co-marketing with the goal of creating demand for Parloa through partners across North America * Develop and execute partner marketing plans aligned to revenue targets and priority accounts. * Build and scale programmatic co-marketing motions (campaigns, content, events) that partners can consistently execute. * Plan and execute end-to-end partner marketing campaigns, including messaging and value proposition, partner-led activations, webinars, digital, and joint campaigns. * Lead key partner initiatives such as Soundcheck NA (Parloa Partner Day) and regional partner events. * Create opportunities for partners to participate in Parloa-led virtual and in-person events through sponsorship and collaboration, forwarding our thought leadership and sourcing new leads. * Work closely with Partner Managers to identify high-impact opportunities and influence active deals. * Act as the primary marketing point of contact for priority partners, building strong relationships and driving execution. * Support partner recruitment through targeted marketing strategies and joint go-to-market initiatives. * Track, measure, and report on campaign performance, pipeline contribution, and ROI.   WHO YOU ARE: * 3-5+ years of B2B marketing experience, with a strong focus on partner or channel marketing. * Track record of driving pipeline and revenue through partners. * Experience working with GSIs, Technology, BPOs, or similar partner ecosystems. * Strong experience executing campaigns and events end-to-end with clear business outcomes. * Ability to prioritize effectively and focus on high-impact initiatives in a fast-paced environment. * Comfortable operating with a high degree of ownership and accountability. * Strong cross-functional collaboration and stakeholder management skills. * Excellent communication and organizational skills. What sets you apart * You think in pipeline and revenue, not activities. * You are selective and opinionated about where to invest time and budget. * You push partners (and internal teams) to execute at a higher standard. * You are comfortable saying no to protect focus. * You combine speed with quality, and strategy with execution. OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser   WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.   We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.     Comp Ranges include OTE Salary Range $120,000—$142,000 USD   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

voize

🎤 WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don’t replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission! 💡 YOUR MISSION: DRIVE PRODUCT ACTIVATION AND CUSTOMER SUCCESS IN THE US As a Founding Onboarding Manager and Customer Success Manager (US), you will own the rollout and ongoing success of our first US customers. 🚀 YOUR DAILY BUSINESS - NO TWO DAYS ARE ALIKE * Own the end-to-end rollout and success of US customers, from onboarding through adoption and ongoing customer health * Deliver dynamic training: Facilitate engaging and motivating online and onsite sessions that help caregivers activate voize quickly * Drive adoption through clear processes, smart touchpoints, and proactive communication * Monitor customer health, usage, and ticket patterns to spot risks proactively * Run virtual touchpoints, office hours, and scalable enablement formats * Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction * Collaborate with cross-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback 🤝 YOUR SKILLSET - WHAT YOU BRING TO THE TABLE * Excellent can-do mentality and natural ownership * Proven experience training customers and/or leading customer rollouts (ideally in healthcare, caregiving, or another operationally complex environment) * Amazing communication and presentation skills, with the ability to engage, motivate, and guide users * Passion for technology adoption and empowering others to embrace change * Confidence working with data, dashboards, and signals to understand customer health and adoption * Curiosity about technical setups and workflows (no coding required) * The ability to manage many customers without losing overview * A preference for clarity and structure over chaos * Empathy and calm in complex, human-centered environments * Willingness to travel regularly to customers across US 🌱 GROWING TOGETHER - WHAT YOU CAN EXPECT AT VOIZE * We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people * We foster an open, collaborative culture with regular team events from our New York Hub. * Become a co-creator of our success with stock options * Generous vacation 20 vacation days, 10 sick days, public holidays, comprehensive medical, dental, and vision plan, short-term & long-term disability insurance and life insurance and 401(k) retirement plan. ✨ READY TO TALK? APPLY NOW! 🚀 We look forward to your application and can’t wait to meet you - no matter who you are or what background you have!

Attio

Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right place. ABOUT THE ROLE Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success. As an Attio Customer Success Manager, you will be responsible for designing and managing Attio’s retention, customer health, renewal, and upsell programs. WHAT YOU'LL DO * Lead high-touch success plans for top accounts, serving as both business relationship owner and a consultative product expert * Design and execute strategies to monitor health, and drive adoption, retention, and up-sells on a one-to-one and one-to-many basis * Partner with fellow CSMs to bring new ideas, codify best practices, and build reusable program templates to drive scale and consistency as we grow and expand upmarket * Contribute to one-to-many scaled programs for second-tier accounts using channels like email, workshops/webinars, office hours, and community programs * Use data to segment customers based on their product usage and firmographic data, and provide appropriately tailored resources to each group * Collaborate with SE, post-sale, and Support teams to create content for scaled programs * Collaborate with marketing and product on brand and activation content WHAT YOU'LL BRING * 5+ of relevant professional experience, of which 3+ were in a CS or Account Management role * A passion for technology and experience coaching customers on how to get the most out of a complex software product * Experience building programs in addition to having strong customer relationship skills * Experience at early or growth-stage startups WHAT DOES THE HIRING PROCESS LOOK LIKE? 1. 30-minute introductory phone call with a member of our Talent team 2. 30-minute interview with our hiring manager 3. Case study interview 4. Panel interviews with relevant stakeholders 5. 30-minute closing conversation with our CEO 6. Offer stage