Data Support Specialist

VAT4U

YOUR MISSION As a Processing Support Specialist at VAT4U, your role involves processing invoice images and data. You'll work with our VAT4U SmartAi system to review and adjust the information identified by our AI technology, ensuring accuracy and completeness. Your role is key to maintaining high-quality outputs for our clients, contributing to the effectiveness of our VAT management services. Your tasks will include correcting or completing data to support our goal of optimizing VAT recovery for our clients around the globe, making VAT management more efficient and straightforward. We offer great flexibility with possibility to work from home! * 100% remote (based in Germany mandatory) * No strict office time * Time: 20h/week (we can be flexible) YOUR PROFILE We are looking for: * Detail-oriented individuals with a knack for precision in data handling. * Quick learners ready to embrace VAT4U's cutting-edge SmartAi technology. * Team players who value feedback and strive for continuous process improvement. * Professionals adept at managing multiple tasks within tight deadlines, ensuring compliance with VAT regulations. * Individuals with a proactive approach to problem-solving and a desire to contribute to a dynamic, tech-driven environment. * Fluency in English essential. * Knowledge of a second European language is advantageous. No specific VAT management experience is required - just a willingness to grow with us and make a tangible impact. WHY US? VAT4U (www.vat4u.com) stands out as an international tax technology company that's revolutionizing VAT management with AI-driven solutions. By joining us, you'll: * Be part of a forward-thinking, fast-growing company with a footprint in over 70 countries. * Work with a diverse, international team dedicated to simplifying VAT recovery, saving time and money for our clients. * Have access to continuous learning and development opportunities in the field of tax technology. * Enjoy a culture that values innovation, collaboration, and work-life balance. At VAT4U, we're not just processing VAT; we're leading the transformation of how companies worldwide handle and reclaim VAT. Embark on our journey to make VAT management more efficient through the power of technology.

Ledgy

At Ledgy, we’re on a mission to make Europe a powerhouse of entrepreneurship by building a modern, tech-driven equity management and financial reporting platform for private and public companies. In 2026, we aim to be the leading provider for European IPOs and reporting for share-based payments. We are a value-based company with a core focus on being humble, transparent, ambitious and impactful, all in order to delivery the best experience for our customers and end users. We are proud to partner with some of the world’s leading investors. New Enterprise Associates led our $22m Series B round in 2022, with Philip Chopin joining Sequoia’s Luciana Lixandru on our board. We were founded in Switzerland in 2017 and today we operate globally from offices in Zurich and London. We encourage diversity and are an international team coming from 26 different countries and speaking 25 different languages.   About the role This role sits at the intersection of our customers, our product, and our engineering team. You're the person customers and internal teams turn to when issues get complex and will own investigations end-to-end and drive them through to resolution. You'll develop deep product expertise, reproduce bugs with precision, and serve as the technical bridge between our customers and product team. We work with AI-powered tools and workflows across our support function, and you'll play an active role in keeping them running well. What you'll be doing Months 1–2: Ramp up and begin to take ownership * Get up to speed on equity management concepts, Ledgy's product, and our internal tooling with guidance from our Support Lead * Shadow CSMs on customer calls to gain context on customer needs, pain points, and use cases * Shadow support specialists on escalated cases and engineering handoffs to understand how we triage and investigate issues end-to-end * Familiarise yourself with our AI support infrastructure and knowledge base, learning how each component is maintained * Begin handling support cases independently, focusing on issue reproduction and structured documentation of customer-reported bugs Months 3–6: Build technical depth and develop best practices in customer contact * Take full ownership of support cases across multiple channels, from initial triage through to resolution or engineering handoff * Reproduce and document customer-reported issues with precision, producing bug reports engineers can act on * Support the Customer Success team with product queries, learning best practices in customer engagement * Help maintain and improve our AI support workflows, ensuring automations are running effectively and flagging issues when they arise * Manage and improve our knowledge base, creating support articles and documentation * Support integration troubleshooting across our key connectors, gaining hands-on configuration and debugging experience Months 6–12: Expand your impact * Become the go-to product expert, acting as the technical bridge between customer-facing teams and engineering * Actively maintain and contribute to our AI support workflows * Identify patterns across support data and translate them into product feedback and process improvements * Take ownership of special projects that help scale our support function as Ledgy grows * Deepen your ability to diagnose and scope complex product issues, leveraging the tools available to investigate root causes What we're looking for * 2–4 years of experience in technical support or customer success in a B2B or B2C SaaS environment * Strong attention to detail and a methodical approach to issue diagnosis. You understand how product functionality connects and can work backwards through the logic to identify root causes * Comfortable reproducing and documenting technical issues with precision, including experience writing bug reports for engineers and surfacing patterns across support data that inform product and engineering decisions * Comfortable working across APIs, integrations, and SaaS infrastructure with a solid technical understanding of how these systems connect * Excellent written and verbal communication with experience translating complex technical issues for non-technical stakeholders * Experience with Intercom or a similar customer support platform * Experience with workflow automation or AI agent tooling (e.g. n8n, Cursor, Claude, or similar) * A fast learner who ramps up quickly * Hybrid work model (minimum 2 days in the office per week) Nice to have * Familiarity with employee share plans, cap tables, accounting, or financial instruments * Experience in Fintech, HR tech, or a similarly adjacent SaaS environment * Exposure to engineering workflows and tools such as Linear or similar issue tracking platforms Being part of Ledgy means * Recharge and re-energize with flexible working hours, 25 days of vacation, and up to 40 days of remote work from outside your home country * We make space for your own professional development, with a generous yearly learning & development budget * This role will receive a competitive salary + benefits + equity, including a quarterly performance bonus of up to 20% salary * Join a team that has a track record of promoting internally and rewarding top talent

Sereact

ROBOTIC FIELD SUPPORT LEAD EU ABOUT US Sereact is a rapidly growing embodied AI company revolutionizing industrial intelligence. We develop advanced robotics and artificial intelligence solutions that enable robotic systems to sense, reason, and act in real-world warehouse and factory environments — helping businesses streamline operations, increase productivity, and transform physical work. ROLE OVERVIEW As a Robotics Support Lead, you will be responsible for leading and scaling our global technical support operations for AI-powered robotic systems. This role combines hands-on technical expertise with team leadership, ensuring that customer issues are resolved efficiently while continuously improving support processes, tools, and performance. You will manage and mentor a team of support specialists, oversee ticket prioritization and escalation handling, and work closely with engineering and product teams to diagnose and resolve complex technical challenges. By leveraging data and customer insights, you will drive improvements in system reliability, support workflows, and overall customer satisfaction in a fast-paced, robotics-driven environment. Your Responsibilities: * Lead and mentor a team of customer support specialists * Handle escalations and ensure timely resolution of complex issues * Develop and implement support processes, KPIs, and SLAs * Collaborate with engineering and robotics teams to resolve technical problems * Analyze support data to identify trends and improve product/service quality * Create and maintain knowledge base and documentation * Ensure high customer satisfaction and continuous improvement * Manage the global support queue, prioritising tickets based on urgency, impact, and SLA requirements * Provide regular reporting on ticket statuses, resolution times, and team performance to leadership REQUIREMENTS * 5+ years of experience in customer support or technical support * 2+ years in a leadership or supervisory role * Experience working with robotics systems, automation, or hardware products * Strong problem-solving and communication skills * Familiarity with CRM tools and support platforms * Ability to manage cross-functional teams * Proven ability to manage high-volume ticketing and prioritise competing technical demands * Strong data literacy with experience reporting on operational metrics and projects Preferred Qualifications * Background in robotics, mechatronics, or related field * Experience in SaaS + hardware environments * Familiarity with programming (Python, C++, ROS, etc.) * Knowledge of troubleshooting robotic systems or IoT devices Travel Willingness and ability to travel extensively across Europe (approximately 50%) is required for this role. What We Offer: * Highly competitive compensation and excellent career development opportunities in a fast-growing company * Flexible working hours * Wellpass (gym membership) * Full coverage of accommodation, meals, and travel expenses while on deployment * A motivated team and an open corporate culture Note to applicants: We are currently experiencing a high volume of interest in this role. Due to this, our review process is taking a bit longer than usual. We appreciate your patience.