Processing Support Specialist

Tibber

We're at a pivotal moment for both Tibber and the planet. When joining Tibber, you won’t just help scale a forward-thinking tech company – you’ll contribute to a real shift in how people consume electricity. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique energy trading portfolios on the market. We’re looking for a Customer Support Specialist for our Nordic support team to join us in making the energy transition happen – maybe that’s you? ---------------------------------------------------------------------------------------------------------------------------------- Job Mission 🚀 Do you draw positive energy from delivering great service and expert advice on sustainability? If you thrive in a fast-paced, dynamic environment and navigate change with ease, you’ll fit right in. As a Customer Support Specialist at Tibber, you’ll play a vital role in delivering world-class support to our customers while contributing to our mission: revolutionising the energy industry. This is initially a one year fixed-term contract (study leave cover), with the opportunity to be extended. ---------------------------------------------------------------------------------------------------------------------------------- What you'll do ✅ * Engagement: Building strong and lasting relationships with Tibber customers by delivering world-class customer service across multiple channels. * Problem solving: Research and resolve customer questions, concerns and issues quickly and effectively, ensuring a positive customer experience. * Product knowledge: Develop knowledge of Tibber's products, services and technologies to provide accurate information and assistance to customers. * Technical support: Helping customers and troubleshooting for both software and hardware, from app issues to charger integrations. * Billing and account management: Handle questions related to billing, account updates and contracts. * Providing information: Informing customers about energy-saving opportunities, sustainability and how Tibber's services can contribute to this. * Documentation: Accurately maintain records of interactions with customers, processing feedback and resolving issues in our CRM system. * Process Improvement: Collaborate with cross-functional teams to identify process improvements and contribute to customer service optimisation. * Feedback Loop: You are the voice of the customer within Tibber in terms of insights and providing feedback to constantly improve our products and services. ---------------------------------------------------------------------------------------------------------------------------------- What we're looking for⚡ We don't expect the perfect profile, but it would look something like this: * You have strong communication skills, both written and verbal. Due to the specialisation on the Swedish market, tickets (or messages) and general customer communication is mostly in Swedish and our business language is English, fluency in both languages is a requirement. * You enjoy helping. You have experience in customer service or another relevant field. * You have a customer-oriented mentality and an empathetic attitude. * You are able to solve problems quickly, effectively and efficiently, including anything from technical troubleshooting to in-depth billing support. * You are technically literate. You are comfortable in a technology-driven environment and you quickly master working in different programmes. * You are interested in our smart products and services, find sustainability an important business aspect and see the relevance of energy-saving solutions. ---------------------------------------------------------------------------------------------------------------------------------- 💆🏻‍♀️💆🏽‍♂️The Tibber Mindset Tibber exists to drive energy independence - away from fossil dependency. Our tech helps hundreds of thousands of households shift their electricity consumption to more sustainable and affordable hours, strengthening the resilience of the grid. Not in theory. In everyday life. Being on a mission to change an industry means being prepared for the unexpected. We do what others say can't be done - and we do it together. We win, fail and grow together, staying curious and pushing for better - every day. AI is shaping how we work - and we believe it's how we accelerate the energy transition. The more it becomes part of how we operate, the more our Tibberinos matter. Started by two founders in 2016. Now 300+ Tibberinos across Stockholm, Berlin, Amsterdam, Oslo and Førde. Backed by Balderton Capital, Eight Roads Ventures, Founders Fund, Summa and Schibsted. Still just getting started. Diversity of thought fuels better products. We welcome applicants of every background, identity and lived experience. Ready to be part of powering the energy transition? Apply below!

Tibber

We're at a pivotal moment for both Tibber and the planet. When joining Tibber, you won’t just help scale a forward-thinking tech company – you’ll contribute to a real shift in how people consume electricity. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique energy trading portfolios on the market. We’re looking for a Customer Support Specialist to join us in making the energy transition happen – maybe that’s you? ---------------------------------------------------------------------------------------------------------------------------------- Job Mission 🚀 Do you draw positive energy from delivering great service and expert advice on sustainability? If you thrive in a fast-paced, dynamic environment and navigate change with ease, you’ll fit right in. As a Customer Support Specialist at Tibber, you’ll play a vital role in delivering world-class support to our customers while contributing to our mission: revolutionising the energy industry. ---------------------------------------------------------------------------------------------------------------------------------- What you'll do ✅ * Engagement: Building strong and lasting relationships with Tibber customers by delivering world-class customer service across multiple channels. * Problem solving: Research and resolve customer questions, concerns and issues quickly and effectively, ensuring a positive customer experience. * Product knowledge: Develop knowledge of Tibber's products, services and technologies to provide accurate information and assistance to customers. * Technical support: Helping customers and troubleshooting for both software and hardware, from app issues to charger integrations. * Billing and account management: Handle questions related to billing, account updates and contracts. * Providing information: Informing customers about energy-saving opportunities, sustainability and how Tibber's services can contribute to this. * Documentation: Accurately maintain records of interactions with customers, processing feedback and resolving issues in our CRM system. * Process Improvement: Collaborate with cross-functional teams to identify process improvements and contribute to customer service optimisation. * Feedback Loop: You are the voice of the customer within Tibber in terms of insights and providing feedback to constantly improve our products and services. ---------------------------------------------------------------------------------------------------------------------------------- What we're looking for⚡ We don't expect the perfect profile, but it would look something like this: * You have strong communication skills, both written and verbal. Due to the specialisation on the Dutch market, tickets (or messages) and general customer communication is mostly in Dutch and our business language is English, fluency in both languages is a requirement. * You enjoy helping. You have experience in customer service or another relevant field. * You have a customer-oriented mentality and an empathetic attitude. * You are able to solve problems quickly, effectively and efficiently, including anything from technical troubleshooting to in-depth billing support. * You are technically literate. You are comfortable in a technology-driven environment and you quickly master working in different programmes. * You are interested in our smart products and services, find sustainability an important business aspect and see the relevance of energy-saving solutions. ---------------------------------------------------------------------------------------------------------------------------------- 💆🏻‍♀️💆🏽‍♂️The Tibber Mindset Tibber is not your typical energy supplier. Our tech helps hundreds of thousands of households lower and shift their energy consumption to more sustainable and affordable hours. We’re here to accelerate the energy transition – not in theory, but in everyday life. Being on a mission to change an industry, fundamentally also means being prepared for the unexpected. We do what others say can’t be done, try and fail together but never lose sight of our users. We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do. Starting out with two passionate founders in 2016, we're now 300+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam, and Oslo. We will continue to grow within our markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, Summa, and Schibsted. Diversity of thought fuels better products, so we welcome applicants of every background, identity and lived experience. Ready to be part of powering the energy transition? Apply below!

Smartly

As a Technical Support Specialist II, you are the first line of defence in solving customer problems for Smartly products. You'll become a part of an internal Support Operations team, working with some of the largest and most sophisticated online performance marketers globally. In addition, you’ll be a vital component in ensuring outstanding service to our customers. This role comes with great responsibility and requires a variety of skills: you’ll serve as a crucial link, translator and communicator between customers and our equally extraordinary product development team. Ideally, you love solving new problems and thrive in situations where there are several unknowns. Your heart beats for the customer and serves them with understanding and care. You will have the opportunity to work closely with the Engineering team that develops our web application, Customer teams that serve our clients, and directly with end customers through our 24/7 in-app support chat. Your major responsibility will be making sure that the problems you address will not resurface. As a result, you’ll make the customer’s life easier as well as improve our core product. None of your days will be quite alike – exciting times guaranteed! AS A TECHNICAL SUPPORT SPECIALIST II, AT SMARTLY, YOU WILL... * Ensure Smartly is recognized globally for best-in-class customer service. * Provide timely and effective support for all technical inquiries related to the Smartly platform. * Serve as the first point of contact for all customer queries related to Smartly. * Work toward developing a working knowledge of Facebook’s Marketing API as part of day-to-day support responsibilities * Build and maintain a working knowledge of other major Marketing APIs (Snapchat, Google, TikTok, Pinterest) as Smartly continues expanding across channels. * Engage with the technological challenges of the world’s largest online advertisers. * Support product launches, including participation in Alpha and Beta programs  and ensuring feedback is surfaced to Product teams * Swiftly troubleshoot and resolve customer issues, including performance concerns and product bugs * Collaborate with colleagues globally at all levels across the organization to gather information and resolve issues effectively. * Reproduce, analyze, prioritize, and document bugs in the platform. * Contribute to the improvement of internal and external documentation and promote customer education. * Actively feed customer insights and pain points back to the product team to help shape product development. * Thrive in a flat organizational structure, working alongside a team of smart, kind, and driven peer WE'RE DEFINITELY LOOKING FOR YOU, IF YOU HAVE... * Willingness to work late APAC/early EMEA and amenable to working weekend on-call shifts when needed * Confident, independent and self-driven * A genuine curiosity about online marketing, willingness to push yourself to exceed your goals, and an ability to learn new things quickly. * Passion for technology, very quick to learn new tools and able to independently learn and investigate complex customer queries * 2-3 years technical support experience in a customer facing role, preferably with SAAS technology. Experience in ad tech, online marketing industry highly desirable * Strong analytical skills with a proven ability to evaluate, troubleshoot, and follow through on customer issues—replicating and documenting them for escalation when necessary. * Good to have a basic understanding of JSON and SQL, along with some experience reviewing logs to support troubleshooting. * Familiarity with concepts like databases, HTTP fundamentals, REST APIs, and MVC architecture is a plus * Experience with Intercom or similar preferred * Fluent spoken and written English, and a strong communicator ABOUT SMARTLY Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.