Customer Support Specialist - Swedish market

Tibber

We're at a pivotal moment for both Tibber and the planet. When joining Tibber, you won’t just help scale a forward-thinking tech company – you’ll contribute to a real shift in how people consume electricity. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique energy trading portfolios on the market. We’re looking for a B2B Support Specialist to join us in making the energy transition happen – maybe that’s you? ---------------------------------------------------------------------------------------------------------------------------------- Job Mission 🚀 Do you get energy from delivering high-quality support, building trust, and bringing structure to complex operations? If you thrive in a fast-paced environment and enjoy balancing customer needs with operational excellence, you’ll fit right in. As our B2B Support Specialist, you’ll play a key role in supporting Tibber’s B2B customers (mainly wholesalers and installers). You’ll be a key contact point for those B2B customers, helping advise and support them around products such as batteries, Tibber Pulse and Bridge. ---------------------------------------------------------------------------------------------------------------------------------- What you'll do ✅ Complex case ownership: Act as an escalation point for complex or sensitive B2B cases Operational support: Support day-to-day B2B operations and support customers across phone, chat, and email Cross-functional alignment: Drive alignment across Support, Sales, Technical Support, and Back Office to ensure a smooth customer journey. Professional communication: Act as a role model for clear, professional, and trustworthy communication in all customer and stakeholder interactions. Performance and quality: Drive individual and team KPIs to support scalable, high-quality B2B support. Continuous improvement: Help improve B2B workflows and operational predictability so the team can work more efficiently and consistently over time. ---------------------------------------------------------------------------------------------------------------------------------- What we're looking for⚡ * Experience in B2B support, customer operations, or a similar field. * Confidence in handling complex or commercially important cases. * Strong ownership, structure, and judgement. * Clear and professional communication in Swedish and English. * Comfort working cross-functionally and building strong stakeholder relationships. * A drive to improve ways of working and support high-quality B2B operations. We understand that no one ticks every box, but if you recognize yourself in some parts of this, you are more than welcome to apply! ---------------------------------------------------------------------------------------------------------------------------------- 💆🏻‍♀️💆🏽‍♂️The Tibber Mindset Tibber is not your typical energy supplier. Our tech helps hundreds of thousands of households lower and shift their energy consumption to more sustainable and affordable hours. We’re here to accelerate the energy transition – not in theory, but in everyday life. Being on a mission to change an industry, fundamentally also means being prepared for the unexpected. We do what others say can’t be done, try and fail together but never lose sight of our users. We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do. Starting out with two passionate founders in 2016, we're now 300+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam, and Oslo. We will continue to grow within our markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, Summa, and Schibsted. Diversity of thought fuels better products, so we welcome applicants of every background, identity and lived experience. Ready to be part of powering the energy transition? Apply below!

Teamtailor

🚀 JOIN US TO SHAPE THE FUTURE! Teamtailor is a global Employer Branding and ATS SaaS platform used by over 13,000 companies, 250,000 users, and available in 90 countries worldwide. 🌍 Working at Teamtailor means being part of a dynamic, fast-paced tech company that values impact, growth, and collaboration. Our workplace fosters an environment where everyone can contribute meaningfully to the company’s success. 🎉 Building a diverse and inclusive team has always been central to Teamtailor’s mission, and we’re proud to continue growing with people who share our vision, helping companies and candidates connect in more meaningful ways. 💕 💗 ABOUT THE PROMOTE TEAM Within Teamtailor, Promote is the department that bridges marketing and recruitment  helping companies attract the right candidates through digital advertising and employer branding. We work globally with platforms like LinkedIn, Meta, TikTok, Snapchat and more, to ensure our customers’ jobs reach the right people, in the right way. Now, we’re looking for a Campaign & Ad Operations Intern to join our Promote team and learn everything about digital performance marketing and social media advertising within a fast-growing SaaS environment. 💡 WHAT YOU’LL DO As part of our Ad Operations team (AdOps), you’ll work hands-on with live campaigns, data, and creative content. You’ll learn how to plan, run and optimize digital recruitment campaigns that make a real impact for our clients. During your internship, you’ll: - Create and manage campaigns across LinkedIn, Meta, TikTok, and Snapchat - Work with targeting, ad copy, visuals, and optimization - Analyze campaign data and share insights - Support in reporting and follow-up with clients & internal teams - Be involved in automation and process improvement projects You’ll work closely with our Campaign Specialists and Sales team, getting insight into how marketing and sales align to drive success for our clients. 🌈 WHO YOU ARE We believe you are someone who: - Studies Digital Marketing, Communication, Media, E-commerce, or similar - Has a passion for social media and advertising - Is curious, structured, and proactive - Has an analytical mindset but also enjoys creative problem-solving - Communicates fluently in Swedish & English Most importantly, you’re eager to learn, contribute, and grow in a fast-moving environment. 💕 WHY YOU’LL LOVE IT HERE 1. Be part of an international, fast-growing tech company with strong culture and energy  2. Learn hands-on how data-driven advertising works across multiple social platforms 3. Collaborate with creative and analytical minds from all over the world 4. Gain real-world experience in performance marketing and employer branding 5. And yes, we’re serious about pink vibes, people-first culture, and great coffee ☕💗 ✨ INTERNSHIP DETAILS This is an unpaid internship intended for students as part of their education (YH, university, or similar). Location: Stockholm HQ (Södermalm), with hybrid flexibility. Duration: Full-time, minimum 10 weeks. 💌 APPLY NOW Does this sound like your next step? Send your application via Teamtailor, tell us a bit about yourself, why you want to join our Promote team, and what you hope to learn. We review applications continuously, so don’t wait to apply 💥 Welcome to Teamtailor Promote: Where people, marketing, and technology meet.

Teamtailor

LET'S BUILD THE FUTURE TOGETHER! Teamtailor is an Employer Branding and an ATS SaaS platform used by over 12,000 companies and 200,000 active users in 90 countries around the world 🌏. Working at Teamtailor means working at an international, fast-paced tech company that offers an ideal workplace for those who want to have a tangible impact on the growth of an organization and are craving responsibilities. It also means having lots of fun 🥳 Building a diverse team with various backgrounds and expertise has been at the core of Teamtailor since its very beginning and is indeed part of its strength today! There are no typical profiles; every team member shares our vision and wants to be part of its success. CUSTOMER ONBOARDING SPECIALIST 🧑‍🎓 That is why we are expanding our Customer Success department and looking for a new Customer Onboarding Specialist to support our growing user base across Europe with a focus on the Italian and Portuguese speaking market. You will focus on helping customers get the very best start with our platform. Our mission is to deliver an outstanding onboarding experience that leaves every user feeling confident and supported. We are looking for people who are passionate about guiding customers and creating a truly world class experience You will lead Enterprise onboarding through a structured implementation journey, combining 1:1 sessions, project guidance, and enablement to ensure customers successfully go live and adopt Teamtailor in their organisation. Within the Customer Success department, you will be working with Customer Success Managers, Product Specialists, Onboarding Specialists, Digital Success Managers, and Promote Specialists, who are located all around the world. YOUR KEY RESPONSIBILITIES WILL BE TO: * Lead and deliver Enterprise onboarding from kickoff to go-live * Guide customers through configuration and best-practice setup (customer executes, you advise) * Run structured onboarding sessions (kickoff, configuration, enablement, go-live) * Drive progress, remove blockers, and keep onboarding on track * Deliver user enablement and training for key stakeholder groups * Provide ongoing guidance and flexible support based on customer needs * Partner closely with Enterprise CSM to ensure a smooth handover and long-term success * Improve onboarding materials, templates, and internal ways of working * Collect insights and feedback to continuously improve the Enterprise onboarding experience AS AN ONBOARDING SPECIALIST AT TEAMTAILOR, YOU WILL BE OFFERED: * Development opportunities 🏃🏻‍♂️ * Own the onboarding journey * The opportunity to work with the Market's best product ✨ * Work with a great portfolio of international customers * Be part of a great team 💕 * Collaborate with multiple teams IS THIS YOU? * Experience in onboarding and technical customer support in the SaaS industry * Experience in the HR industry * Fluent in English, Italian, and Portuguese * A hobby "tech-savvy" person * A ping pong professional 🏓... we're kidding! But we do like to play. We value your personality and believe you're passionate about your work, ambitious, and work hard to reach your goals! Interested? 😃