Founding Onboarding & Customer Success Manager - US (m/f/d) - AI health-tech

Omnea

OUR MISSION At Omnea, we’re reinventing how enterprise businesses operate, starting with the most painful parts: procurement – where a single purchase can drag on for months, trigger 50+ emails, and pull in Finance, Legal, Security, and IT just to get something approved. We’ve raised $75M from Khosla Ventures, Insight Partners, and Accel to change that. Our AI-native platform connects every person, step, and system so buying is fast, safe, and efficient – one place to request, automated approvals and renewals, real-time supplier risk, and complete spend visibility. The opportunity is massive. Every enterprise on the planet has this problem and nobody has solved it. We’ve 10x’d ARR to double-digit millions in 18 months and are trusted by global enterprises like Spotify, MongoDB, Monzo, and Albertsons. We’re now the 4th fastest growing startup in Europe & the Sunday Times' #1 Best Medium Sized Tech Company To Work for. Our team previously scaled Tessian (cybersecurity tech, backed by Sequoia, Balderton, Accel, acquired post-Series C), and our team includes ex-founders operators who’ve grown unicorns, shipped world-class products, and executed at the highest levels. You’ll work alongside leaders like Ben, Abs, Sabrina, and Rebe. FIND OUT MORE ABOUT THE TEAM AND LIFE AT OMNEA HERE. OVERVIEW We’re looking for an exceptional Implementation Consultant to join Omnea’s customer team. You’ll be excited to deploy a product, build a function, and have a massively accelerated career trajectory. You will own the deployment of the Omnea platform and key strategic modules, features & integrations, advising on the optimal solutions for our customers that deliver meaningful value and driving the implementation process acting as an extension of the customer’s team. You’ll become a product expert and be the voice of the customer internally, working closely with teams across to the business (both technical and commercial) to help ensure we are truly operating with Customer Centricity at our core. You’ll be joining us at a pivotal time. We’ve just raised $50M in Series B funding from Khosla Ventures, Insight Partners, Accel, Point Nine, and First Round Capital. In the past year we’ve grown revenue 5x, tripled our customer base, and maintained >99% retention with enterprises like Spotify, Wise, Albertsons, Adecco, and McAfee. Our team is small but high-calibre -- it took over 10,000 interviews to hire our first 50 Omneans. Now we’re scaling fast and building the category of AI Supplier Relationship Management. And we are looking for the best Solution Architect out there to help turn procurement into a true competitive advantage! WHAT YOU CAN EXPECT You’ll do whatever it takes to support & champion our customers in their journey with Omnea. There’ll be a constant mix of strategic work (advising customers on product config, refining our implementation strategies & processes, etc.) and operational work (managing onboarding & deployments, working with product to prioritise roadmap features for customers, etc.). And you’ll consistently be building meaningful relationships with customers, becoming their go-to person for all things Omnea. * You’ll join as an early hire in the Customer Team at one of Europe’s fastest-growing early-stage companies working alongside an experienced team who have done this before, with the best investors and teams out there * You’ll learn how to deploy a new & evolving SaaS product to some of the Europe’s most renowned tech companies by actually doing it (we don’t expect you to know yet!) * You’ll focus on setting customers up to be successful, consulting them on the processes to build into Omnea, working with key stakeholders across Procurement, Finance, Legal, InfoSec, IT etc with your expert knowledge of best practices & our procurement orchaetstration and automation platform * You'll present value-focused demos of the platform, building bespoke configurations of workflows to key stakeholders, leveraging your deep knowledge of the product, expertise & best practices, and relaying customer stories to build deeper trust and conviction in our platform * You’ll become a product expert and be one of the best people in the company at configuring the product, building workflows, and developing new use cases. Plus you’ll know the customers personally so can get direct feedback as we build! * You’ll work broadly across the business, regularly interfacing with engineering, product, and sales (& of course our customer team!): * You’ll work with our CTO, product & engineering teams leading all customer deployment work and becoming a champion of the customer’ voice of the customer internally, helping to prioritise our roadmap & run beta testing of new modules as they are released * You’ll work in close partnership with others member of the commercial teams to support the customer’s journey: Technical Solutions Consultants to implement complex integrations & configurations, future Customer Success Managers to strengthen and expand business cases, and future Solutions Engineers to ensure optimal transition from pre to post customer contract signature * You’ll act as a diligent project manager, coordinating and driving towards launch, acting as an extension of the customer’s team and focusing the customer’s key stakeholders on achieving key milestones in the deployment * You’ll become an expert at building relationships & managing stakeholders at every level, from junior procurement analysts to CFOs / Board Members. You’ll be viewed as an extension of their teams & they will call upon you for advice & support, and therefore build incredibly strong champions with the customer’s team The future scope of this role will be defined by the person who takes on the challenge. It could lean into Sales/Solutions Engineering, Technical Solutions Consulting, Customer Success leadership, Product Management, or other related areas. Ultimately, it is hoped that this person will become a future leader at Omnea. ABOUT YOU We don’t expect you to know exactly how to do absolutely everything when you join! We are looking for someone with the right attitude & skillset to take on this challenge… TL;DR: you’re ambitious & hard-working, and you’re as comfortable handling ‘nitty gritty’ product config as you are communicating to Execs about a project plan. You make up for any potential lack of experience with hunger and a constant growth mindset. You are someone who will succeed at whatever you put your mind to. You’re intelligent & can work stuff out. You derive energy from building meaningful relationships, successfully completing projects, and pleasing customers/clients. * You have 5-8 years of experience in a top-tier & fast-paced environment; perhaps that’s a start-up or scale-up, VC, consulting, banking (or any prof services), or an entrepreneurial endeavour * Not enough experience? Check out out Solutions Associate role * You’ve worked in a client-facing role before, or naturally have the gravitas & professionalism to be great at this. You can point to examples where you have gone above & beyond for your clients * You’ve got a track record of exceptional performance, whether it’s in academia, work, sport, or whatever else you’ve put your mind to * You are tech-savvy and can figure out new products / tools / processes quickly. Perhaps you’ve excelled with tech as part of your job before (eg. Excel/SQL/Zapier, etc.), or just like the idea of using tech to solve problems. You’ll need the skillset, patience, and desire to become an Omnea product expert * You naturally build rapport & meaningful relationships, whether it’s with a distinguished exec or a junior operator. You have the gravitas to speak to anyone & can get on well with people * You work hard & care lots about your work. You are ambitious & want to have a successful career. This requires sacrifice & dedication but you think it’s worth it * You are great at being ‘in the weeds’ and zooming out to consider the bigger picture. Perhaps you’ve had to execute & manage projects yourself before, so you’re used to shifting gear between operational & strategic work * You’re entrepreneurial and want to be part of building something & making an impact. We've even signed up to the Future Founder Promise * You’re an outstanding communicator; verbal, written, and when presenting. You are able to be clear & concise even when explaining complex things * You’re highly organised - you are a master of juggling lots of things at once At Omnea, we embrace diversity. To build a product that's loved by everyone, we're best served by a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn't quite match the full job spec! And regardless of your race, religion, colour, gender, or anything else! If you think you could be a good fit for Omnea, please reach out. A FEW THINGS TO NOTE: * We offer competitive geo-localised benefits, and you can check out our UK Benefits Package here and our US Benefits Package here. * We work Tuesdays, Wednesdays & Thursdays in-person at our offices. At this early stage of our company life-cycle it's important to us that we get this together-time, and you can read more about why we believe this is a winning move here * We're commercial, ambitious and we don't pretend otherwise! We're actively seeking folks looking to make the most of a career-defining opportunity, with the hunger to be part of building something really impressive. You can see our values here and our Omnea Future Founder's fund here! * We sometimes use AI note-takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the background). We are proud to be recognised for both our culture and product, and we are just getting started. Join us as we grow! LEGAL NOTE: IF YOU ARE VIEWING THIS POSTING OUTSIDE OF THE OMNEA CAREERS' PAGE, THIS MAY BE AN AUTO-GENERATED ADVERTISEMENT AND MAY LACK THE FULL RANGE OF ADVERTISED INFORMATION - PLEASE CLICK THROUGH TO THE POSTING AT HTTPS://JOBS.ASHBYHQ.COM/OMNEA TO VIEW ADDITIONAL ADVERTISED INFORMATION ON THIS POSTING. ADDITIONALLY, WHERE ROLES HAVE HARD-SPECIFIED REQUIREMENTS (E.G. [X] DAYS IN OFFICE, UNABLE TO PROVIDE VISAS, ETC), IF IN YOUR APPLICATION YOU PROVIDE DETERMINISTIC CHECK-BOX CONFIRMATION THAT YOU DO NOT MEET THE HARD-SPECIFIED REQUIREMENTS, DETERMINISTIC (NOT AI OR SUBJECTIVE) AUTOMATIC REJECTION CRITERIA ARE IN PLACE.

Omnea

OUR MISSION At Omnea, we’re reinventing how enterprise businesses operate, starting with the most painful parts: procurement – where a single purchase can drag on for months, trigger 50+ emails, and pull in Finance, Legal, Security, and IT just to get something approved. We’ve raised $75M from Khosla Ventures, Insight Partners, and Accel to change that. Our AI-native platform connects every person, step, and system so buying is fast, safe, and efficient – one place to request, automated approvals and renewals, real-time supplier risk, and complete spend visibility. The opportunity is massive. Every enterprise on the planet has this problem and nobody has solved it. We’ve 10x’d ARR to double-digit millions in 18 months and are trusted by global enterprises like Spotify, MongoDB, Monzo, and Albertsons. We’re now the 4th fastest growing startup in Europe & the Sunday Times' #1 Best Medium Sized Tech Company To Work for. Our team previously scaled Tessian (cybersecurity tech, backed by Sequoia, Balderton, Accel, acquired post-Series C), and our team includes ex-founders operators who’ve grown unicorns, shipped world-class products, and executed at the highest levels. You’ll work alongside leaders like Ben, Abs, Sabrina, and Rebe. FIND OUT MORE ABOUT THE TEAM AND LIFE AT OMNEA HERE. WHAT WE'RE LOOKING FOR We are looking for an entrepreneurial & commercial powerhouse to join us as Omnea’s first enterprise GTM sales lead in the United States. You'll be excited to scale an early stage business & have a massively accelerated career trajectory. You’ll be joining us at a pivotal time. We’ve just raised $50M in Series B funding from Khosla Ventures, Insight Partners, Accel, Point Nine, and First Round Capital. In the past year we’ve grown revenue 5x, tripled our customer base, and maintained >99% retention with enterprises like Spotify, Wise, Albertsons, Adecco, and McAfee. Our team is small but high-calibre -- it took over 10,000 interviews to hire our first 50 Omneans. Now we’re scaling fast and building the category of AI Supplier Relationship Management. And we need someone to continue to drive our GTM efforts and close deals. There are no limits with this role, and we expect this person to be a future commercial leader at Omnea as we scale. WHAT CAN YOU EXPECT? * You’ll be the first US-native enterprise seller at one of Europe’s most promising early-stage companies, reporting into our CCO & working alongside an experienced team who have done this before & worked with the best investors and teams out there. * You’ll be the engine for our US revenue growth, learning how to take a product to market and scale to $millions in ARR by actually doing it * You’ll navigate complex sales cycles with the world’s leading mid-market and enterprise tech businesses (~300-8,000 employees), initially securing mid-five and then low-six figure deals * You’ll build & manage our sales pipeline, close deals, and partner with our CEO on GTM strategy as we expand our ideal customer profile & find success in other sectors and geographies…hopefully, you’ll manage a geography/sector/team in the next 12 months * You’ll help to create our sales processes as you build them, experimenting with different messaging & outbound strategies * You’ll become the best person in the company at explaining & pitching the product * You’ll have close relationships across product, engineering, and customer success, giving feedback gathered from the front line/speaking to prospective customers, allowing you to help steer our roadmap & experience first-hand how great products & great businesses are built * You’ll work more broadly across the business than any other ‘normal’ sales role, stepping up to help with marketing, events, community, onboarding customers, and whatever else needs to be done * You’ll network with CFOs & procurement leaders, attend events across the US, and become well-known in this space * As we scale our GTM function, you’ll have an outsized impact on the business either bringing in the largest, most strategic customers or building out future teams as we expand globally. We operate as a meritocracy & there are no limits to your growth ABOUT YOU You’re ambitious and hard-working, and will succeed at whatever you put your mind to. You make up for any potential lack of experience with intelligence, grit, and a constant growth mindset. You have natural hustle and know how to get people on side. You know you can sell and are hungry for an entrepreneurial & high impact journey. You derive energy from building meaningful relationships and setting & achieving lofty goals. You get bored when things don’t move fast or when you can’t have an outsized impact. * You have 3-7 years of experience succeeding in a B2B SaaS sales role or something comparable (i.e. you know you can sell!) If you’ve done B2B sales before, you will have consistently performed top or nearly top of your team ‍ It might even be ok if you haven’t done B2B / SaaS sales before but you will have consistently excelled at something incredibly challenging that demonstrates your grit & perserverance, and your ability to perform in the top 1%. If you’re less experienced, our Commercial Associate role is likely a better fit ‍ * You’re entrepreneurial and want to be part of building a business. You want to rise faster or earn more than would be possible in any ‘normal’ career and you’re happy to roll up your sleeves and do whatever’s required. FYI, we've signed up to the Future Founder Promise * You’re ambitious, competitive, and care lots about your career. You are probably happiest when working really hard and solving challenging problems/winning deals. You know this requires dedication & some sacrifice but you think it’s worth it * You’ve got a track record of exceptional performance, whether it’s in academia, work, sport, a sales team, or whatever else you’ve put your mind to * You’re intelligent and have the capacity to rapidly understand our product inside and out, without the crutch of relying on sales engineers * You have good commercial intuition, and the ability to build rapport, influence people & drive change, whether it’s with a distinguished exec or a junior operator. You can get on well with anyone and have the gravitas to sell to senior leadership (eg. CFOs), or the ability to learn quickly * You’re an outstanding communicator; verbal, written, and when presenting At Omnea, we embrace diversity. To build a product that's loved by everyone, we're best served by a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn't quite match the full job spec! And regardless of your race, religion, colour, gender, or anything else! If you think you could be a good fit for Omnea, please reach out. A FEW THINGS TO NOTE: * We offer competitive geo-localised benefits, and you can check out our UK Benefits Package here and our US Benefits Package here. * We work Tuesdays, Wednesdays & Thursdays in-person at our offices. At this early stage of our company life-cycle it's important to us that we get this together-time, and you can read more about why we believe this is a winning move here * We're commercial, ambitious and we don't pretend otherwise! We're actively seeking folks looking to make the most of a career-defining opportunity, with the hunger to be part of building something really impressive. You can see our values here and our Omnea Future Founder's fund here! * We sometimes use AI note-takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the background). We are proud to be recognised for both our culture and product, and we are just getting started. Join us as we grow! LEGAL NOTE: IF YOU ARE VIEWING THIS POSTING OUTSIDE OF THE OMNEA CAREERS' PAGE, THIS MAY BE AN AUTO-GENERATED ADVERTISEMENT AND MAY LACK THE FULL RANGE OF ADVERTISED INFORMATION - PLEASE CLICK THROUGH TO THE POSTING AT HTTPS://JOBS.ASHBYHQ.COM/OMNEA TO VIEW ADDITIONAL ADVERTISED INFORMATION ON THIS POSTING. ADDITIONALLY, WHERE ROLES HAVE HARD-SPECIFIED REQUIREMENTS (E.G. [X] DAYS IN OFFICE, UNABLE TO PROVIDE VISAS, ETC), IF IN YOUR APPLICATION YOU PROVIDE DETERMINISTIC CHECK-BOX CONFIRMATION THAT YOU DO NOT MEET THE HARD-SPECIFIED REQUIREMENTS, DETERMINISTIC (NOT AI OR SUBJECTIVE) AUTOMATIC REJECTION CRITERIA ARE IN PLACE.

ElevenLabs

ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. WHAT WE OFFER * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE We’re looking for an Operations Recruiter to join our truly global Talent team at ElevenLabs. This is not a conventional recruiter role — you’ll own the full recruiting lifecycle for key Operations functions that keep our company running and scaling smoothly. You’ll identify, attract, and close exceptional talent across functions such as People, Finance, Legal, IT, and other core operational teams. As an essential partner to business leaders, you’ll help shape role strategies, elevate hiring standards, and drive an outstanding candidate experience from first outreach through offer and onboarding. You’ll be part of a small, high-powered team that’s redefining what great hiring looks like and pushing the boundaries of what’s possible in talent acquisition at a global, high-growth AI company. If you’re energized by collaboration, creative problem-solving, and deep ownership — and if you want to build recruiting systems that scale — this is the role for you. WHAT YOUR DAY MIGHT LOOK LIKE * Full-cycle recruiting for Operations roles — from intake and role scoping to offer and close across functions like People, Finance, Legal, IT, and more. * Partnering closely with hiring leaders to refine requirements, anticipate talent needs, and align on role priorities and success signals. * Managing complex, high-impact searches simultaneously with a strong focus on quality, speed, and candidate experience. * Developing and executing strategic sourcing plans (including direct outreach, referral campaigns, creative channels, and targeted pipelines). Driving a best-in-class candidate experience, ensuring clear communication, strong employer brand representation, and thoughtful process design. * Being an ambassador for ElevenLabs — your engagement with candidates shapes their first impressions and reflects our values. REQUIREMENTS * Proven experience in full-cycle recruiting for operations, corporate functions, or cross-functional business roles (we’d love to see ~3+ years, but impact matters more than years). * Comfortable managing complex, multi-role hiring across global regions — you stay focused and organized even with many moving parts. * Strong stakeholder management skills — you build trust with hiring leaders and influence hiring strategy with clarity and data-informed insights. * Excellent communication skills — you craft compelling narratives to attract top talent and manage expectations with transparency and professionalism. * A strategic and scrappy mindset — you build systems, refine processes, and bring creativity to recruiting challenges. * Thrives in fast-paced, remote-first environments and collaborates effectively across time zones. Bonus: * Experience recruiting globally or in high-growth startups. * A data-driven mindset with experience tracking and improving recruiting metrics. * A builder’s mindset: you iterate, test new approaches, and constantly refine playbooks and processes. LOCATION This role is remote and can be executed globally. If you prefer, you can work from our offices in Bangalore, Dublin, London, New York, San Francisco, Tokyo, and Warsaw. #LI-remote