Lead Agent Architect - SAP

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. ABOUT THE ROLE: As a Lead SAP Agent Architect at Parloa, you will help transform customer service with AI agents in enterprise SAP environments. In this customer-facing role, you will support implementations where Parloa’s conversational AI platform must work reliably with SAP data, processes, and integration constraints -from design through testing and go-live readiness. You combine LLM and agent design (prompt engineering, conversational structure, quality, and operational readiness) with hands-on SAP integration literacy: you understand how Parloa agents should read from and write to SAP systems safely and predictably, and you partner with Forward Deployed Engineering and customer SAP teams to make that path buildable, testable, and production-grade. You will design, prototype, validate, and refine conversational solutions and agent workflows that depend on SAP-backed use cases (for example order management, customer data, case management, and transactional queries), while ensuring the integration layer between Parloa and SAP is reflected accurately in agent behavior, tools, and guardrails. AREAS OF OWNERSHIP: * Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners  with a focus on programs where SAP-backed systems and processes are in scope (for example SAP Service Cloud / CRM, and related enterprise SAP landscapes) * Leverage your knowledge of LLMs (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior, including cases where agent actions depend on SAP-sourced data and SAP business rules * Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively  * Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards * Build and configure integrations between customers’ systems and Parloa’s platform, connecting external tools (e.g., CRMs, ERPs, ticketing systems, contact center platforms, including SAP CX / SAP ERP surfaces where applicable) via integration platforms and APIs to deliver end-to-end enterprise solutions * Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities,  including SAP-specific connectivity, authentication, and data-access patterns (e.g., OData, REST/SOAP, OAuth2 / SAP IAS / XSUAA) where they materially affect agent behavior and reliability * Identify and solve blockers together with other departments at Parloa (e.g., Product, Forward Deployed Engineering or Sales) and the customer, including coordination with customer SAP teams and SAP partner engineers when required to unblock delivery * Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions — with explicit coverage for integration-dependent paths common in SAP environments (partial responses, authorization failures, latency, and transactional correctness) * Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team WHO YOU ARE: * 4+ years in enterprise customer-facing roles with proven expertise in conversation design and AI agent development for implementation settings (not only concept work) * Exposure to SAP AI Core, SAP Agent Builder, or similar AI extensions within SAP * Experience with conversational AI / contact center / CX technology in an SAP context * Demonstrable SAP integration experience in live enterprise delivery contexts, including comfort operating across SAP BTP, S/4HANA, ECC, Service Cloud, CRM, and/or adjacent SAP CX stacks as they relate to agent-connected use cases * Solid understanding of SAP APIs and data access patterns across one or more relevant surfaces: OData v2/v4, REST/SOAP, and authentication patterns including OAuth2 and SAP IAS/XSUAA * Strong prompt engineering and LLM workflow design skills: you can analyze requirements and craft prompts/instructions for reliable, user-aligned behavior under enterprise constraints * Analytical and structured communicator: explicit trade-offs, decisions, next steps; strong stakeholder and milestone discipline * Proficiency with JSON/XML, API testing tools (e.g. Postman), and reading enterprise API documentation * Fluency in German and English is required  NICE TO HAVE: * Experience working with or for SAP system integrators in delivery or presales-adjacent engineering roles * Familiarity with cloud landing zones commonly paired with SAP integrations (e.g., Microsoft Azure), Kubernetes concepts, and/or TypeScript/Node.js tooling for integration-heavy delivery * Git-based collaboration and CI/CD exposure HOW YOU WILL WORK WITH PARLOA TEAMS: You will work as a technical delivery partner alongside Forward Deployed Engineering (including SAP integration specialists) on shared technical outcomes: reliable connectivity, correct data contracts, and agent behavior that holds up in production. You are expected to work on integration mechanics where they directly impact agent quality: API contracts, authentication and token flows, request/response shaping, pagination and filtering, error handling, latency and timeouts,, and environment-specific constraints, and to debug, validate, and tighten those paths using structured tests and measurable evidence. This is not a “design-only” handoff model: you will configure, test, and iterate integration-connected agent capabilities with the same engineering rigor you apply to prompts and conversational structure, escalating to deeper platform engineering when the problem crosses into core product/runtime ownership. OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical & Expert Interview(s) → Bar Raiser   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. ABOUT THE ROLE: As a Senior Agent Architect - Partner Success at Parloa, you will play a key role in scaling how we deliver AI Agents through our partner ecosystem. This is a highly consultative, partner-facing role at the intersection of Solution Engineering, Architecture, and Consulting. You will work closely with partners and their clients to design, shape, and guide AI Agent implementations, ensuring successful outcomes while enabling partners to independently execute over time. Rather than focusing purely on hands-on building, your mission is to co-create solutions, educate partners, and drive strong architectural decisions across AI Agent deployments. You will bring deep expertise in LLMs, Prompt Engineering, conversational design, and integrations, combined with the ability to translate complex technical concepts into clear business impact, challenge assumptions, and guide partners toward scalable, high-quality solutions. AREAS OF OWNERSHIP: * Act as a trusted advisor to partners and clients, guiding them through the design and implementation of AI Agent solutions * Co-design AI Agent architectures with partners, ensuring scalable, high-quality implementations aligned with best practices * Educate and enable partners on what’s possible with Parloa’s platform, including capabilities, limitations, and trade-offs * Challenge and refine use cases, pushing back on low-impact or non-viable approaches and helping prioritize effectively * Bridge business and technical stakeholders, translating requirements into structured conversational and system designs * Support early-phase implementations hands-on when needed, while transitioning ownership to partners over time * Guide integration design, helping partners connect Parloa’s platform to enterprise systems (e.g., CRM, contact center platforms) via APIs and integration layers * Design and validate conversational experiences, ensuring high-quality AI behavior, performance, and user experience * Collaborate with internal teams (Product, Agent Integration Engineering, Sales, Delivery) to remove blockers and shape solutions * Define and document best practices, contributing to scalable partner enablement and repeatable delivery models WHO YOU ARE: * 3+ years of experience in customer-facing technical roles (e.g., Solutions Engineer, Architect, Consultant, or similar) in enterprise environments * Strong foundation in AI Agent development, including conversational design, prompt engineering, and LLM-based systems * Ability to design and, if needed, implement AI solutions, with a clear preference for guiding and enabling others * Proven ability to lead technical discussions with clients, including: * Strong communication skills with the ability to translate technical concepts into business value * Experience working with APIs, integrations, and enterprise system architectures * Solid understanding of: * REST APIs, JSON/XML * API authentication (OAuth, JWT, API keys) * Data mapping and system integration patterns * Familiarity with advanced prompting techniques (e.g., few-shot, chain-of-thought) * Strong analytical and problem-solving skills, with the ability to structure complex use cases into scalable solutions * High ownership mindset with the ability to operate in ambiguous, partner-driven environments * Excellent written and spoken German is required  NICE TO HAVE: * Experience working with partners, system integrators, or channel ecosystems * Experience in enablement or training of external stakeholders * Familiarity with integration platforms (e.g., Paragon) or middleware architectures * Experience with Git, CI/CD, or custom connector development OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.  ABOUT THE ROLE: As Parloa continues to grow rapidly within the SAP ecosystem, we're hiring an SAP Integration Architect to join our SAP Center of Excellence (CoE). This unique role sits at the intersection of enterprise SAP orchestration and high human-touch cutting edge conversational AI. You will be the field-facing SAP SME who architects, builds and deploys technical bridges and extensions between Parloa’s conversational AI platform and the SAP ecosystem, spanning SAP CX and other SAP SaaS applications, SAP BTP and SAP Business AI, as well as digital core systems, such as SAP S/4HANA and ECC. As one of our foundational SAP CoE hires, you will also participate in building and deploying Parloa's global SAP delivery practice from the ground up, creating the reference architectures, accelerators, best practices and playbooks that make Parloa’s SAP integrations repeatable at scale. AREAS OF OWNERSHIP: This role is a blend of architecture and hands-on delivery and centers on SAP integration and orchestration as the core area of ownership and conversational AI as a secondary skillset. * Own SAP integration and orchestration architectures: design and architect SAP integration and orchestration solutions spanning Parloa's AI platform, cloud and on-premise SAP estates, and non-SAP applications around digital SAP core. * Deliver across the full project lifecycle: drive discovery, build, test, and go-live, by implementing integrations and automation workflows in cloud-native and hybrid environments over SAP state-of-the-art platforms such as SAP BTP (Integration Suite incl. SAP CI, Event Mesh, API Management, Integration Advisor, Open Connectors) and on-demand over legacy ESB such as SAP PI/PO.  * Master SAP interfacing technologies: Apply deep hands-on knowledge of SAP OData and REST APIs, SOAP WebServices, RFMs / BAPIs, and ALE/IDocs, including extensibility, monitoring, troubleshooting, connectivity configuration and performance tuning. * Leverage your foundational SAP AI knowledge: apply your first hands-on experience with SAP Business AI and it's underlying components such as SAP AI Core and Launchpad, SAP Joule agents and skills to support AI-powered integration scenarios and extensibility. * Lead customer conversations on demand: Run discovery workshops and architecture discussions as the trusted SAP integration expert. * Collaborate across functions when needed: Work in tandem with Parloa's Agent Architects and FDEs, and provide technical guidance and enablement to non-SAP team members. * Contribute to global SAP practice: Turn field experience and lessons learned into accelerators, reference architectures and playbooks that improve delivery repeatability. WHO YOU ARE: * 5+ years of hands-on experience in SAP integration development and architecture incl. technical consulting, and delivering scalable integrations in live enterprise environments. * Strong hands-on experience with SAP BTP Integration Suite: analyzing and applying standard integration packages as well as designing, building, and operating end-to-end custom solutions interacting across all SAP IS services, such as SAP CI, Event Mesh, API Management, Open Connectors etc. * First experience in the field with SAP’s AI stack (e.g., SAP AI Core, SAP AI Launchpad, SAP Joule) and interoperability standards like MCP * Foundational SAP ABAP knowledge and solid Groovy scripting skills * Consulting or advisory affinity: experience guiding enterprise customers, partners, or systems integrators through solution discovery, architecture discussions, or implementation trade-offs * Project and stakeholder management skills, with passion for meeting milestones and effective communication * Entrepreneurial mindset with initiative, results orientation, and the ability to identify opportunities for impact * Ability to travel and to be on demand on-site with customers and partners for key moments like discovery workshops, architecture reviews, and go-lives * German (min. B1+) and fluent business English is required NICE TO HAVE * Exposure to Large Language Models (LLMs) and conversational design to craft effective prompts that align with desired outcomes * Exposure to customer contact center technologies, telephony and enterprise CX platforms * Familiarity with SAP architecture frameworks (Clean Core, ISA-M, Extensibility Framework) * Familiarity with the SAP CX and CRM solutions, such as SAP Service Cloud, SAP Sales Cloud etc. * Familiarity developing extensions on SAP BTP using CAP is an important, though not core, differentiator * Experience integrating non-SAP ERPs (MS Dynamics 365, Oracle NetSuite) and CRM/HCM systems (Salesforce, Workday, ServiceNow). * Foundational knowledge of a cloud platform (AWS, Azure, or GCP) and Kubernetes; programming in Python, SQL, or TypeScript/Node.js. * Foundational knowledge of SAP data and analytics (SAP BW/4HANA, SAP Datasphere, SAP Analytics Cloud). * Experience working with or for SAP system integrators or within the broader SAP partner ecosystem * Experience operating in fast-paced startup or high-growth enterprise software environments. OUR RECRUITING PROCESS: TA Screen → Hiring Manager Call → Case Study & Expert Interview(s) → Bar Raiser     ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.