Membership Events Intern

The Social Hub

Your Mission, Should You Choose to Accept It  Behind every buzzing coworking space, every smooth check-in and every member who feels instantly at home, there’s someone quietly making it all happen. That someone could be you. As our Member Operations Intern, you’ll keep the engine running across our member spaces, from bookings and tours to solving the little things before they become big things. One moment you’re helping a member get set up for the day, the next you’re spotting ways to make the whole experience even better. You’ll work closely with a team that loves ideas, backs each other up and knows how to keep things moving without making it feel corporate. If you like variety, people and the satisfaction of a space that just works, you’ll fit right in. Bonus points if you’re the type of person who notices the crooked pillow before anyone else does.  In Case You Don’t Know Who We Are  Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.  What You’ll Do  * Support the day-to-day flow of our coworking and member spaces   * Manage desk and meeting room bookings so everything runs smoothly   * Welcome members, answer questions and help them feel at home   * Lead tours and show people what makes our spaces different   * Spot maintenance issues, restock essentials and keep the space looking sharp   * Jump in to solve operational hiccups as they come up   * Work with the team on smarter ways to improve how things run   What You’ll Have  * You are currently enrolled in Dutch educational institution (Mbo, Hbo, Uni) or any other European University * You are studying Hospitality, Business, Marketing, Sales or something similar   * You bring a hands-on attitude and genuinely enjoy working with people   * You have a sharp eye for detail and stay organised even when things get busy   * You’re comfortable switching between tasks and figuring things out on the go   * You are fluent in Dutch and English. Extra languages are always welcome   * You are available for a full-time internship for 6 months starting 1st September What We Offer  * The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future    * The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change    * The chance to learn and grow in your role with the potential for future growth    * Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!    * A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff    Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

Soho House

Job Description The Role… At Soho House, the Events Coordinator is responsible for assisting the Private Events Manager with the administrative duties that support the execution of cultural and community driven private hires in our PDR. As the Events Coordinator, you will support the team by ensuring proper preparation is handled and coordinated leading up to an event through its completion. Such tasks include choosing an event location, booking a room/venue, reviewing menus, developing seating plans, managing invoices as well as vendor communication and evaluating member feedback to support future events. A successful Events Coordinator is well-organized, detail-oriented, passionate about events and creating community through shared experiences. You will also be a strong communicator, in-the-know of leading trends/music/talent and possess a sound knowledge of vendor management.  We are seeking excellent and outgoing Events Coordinator to join the Hong Kong team! The role is expected to: * Responsible for Privite Dining bookings, including liaise with clients externally and the floor, bar, kitchen & AV team internally on events coordination and arrangement and creating BEOs, etc * Support the coordination for all event communication (internal and external) and event materials; including floor plans, custom menus and run of shows * Perform sales site visits with clients, including pre-event walk throughs * Provide onsite support by greeting members whenever there are private hire events and liaise with manager on duty on the events * Administrative duties, including but not limited to replying emails on members’ query, creating all contract for private hire events, booking events (DJs and band), sending proposals, internal meeting management, free-lance staffing, catering and other jobs as required * Responsible for uploading all private hire events to digital platforms for exposure and managing any incoming inquiries and attendee confirmation * Support house relations team by collecting information from partners (photos, event information, bios and so on) * Organize, store and update event contracts, receipts and partner contact information * Attend and oversee the execution of events as needed and acquire member feedback following events by sending a thank you note/ follow up email the day after the event * Perform other duties as assigned by supervisor/manager What we look for… * Proven operational F&B, sales and events experience and management skills * A sophisticated communicator with high standards of performance together with excellent communication, problem solving and listening skills * Must be flexible to work according to the events requirements including evenings and weekends * Ability to multitask and work towards targets in a fast-paced environment, whilst being resilient and capable of managing stressful situations * Highly organized with excellent attention to detail * Proficient in Microsoft Word, Excel, Outlook and Powerpoint, knowledge of AV & IT and Tripleseat system is an advantage * A clear communicator both written and verbal in Chinese and English We offer… * 5-day work week * 12 Days' Annual Leave * 17 Days’ Holidays * Medical Insurance * Life Insurance * Dental Insurance * Maternity Leave & Paternity Leave * Marriage Leave * Birthday Leave & Perks * Study/Exam Leave & Allowance * Typhoon Allowance * Discretionary Bonus * Transportation Allowance * Mental Health Support Program The fun stuff…   •    Team Meal: During your shift in our Houses & Restaurants, you will be provided with a complimentary substantial meal. •    Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. •    Career Development: Soho House can progress your career internationally. •    Learning & Development: An extensive range of internally and externally run courses are available for all employees. •    Cookhouse & House Tonic training programs: Celebrating our passion for wellness, food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.   People who are eligible to work in Hong Kong or have a valid Hong Kong work permit/visa will be considered for the above position. If you are passionate about hospitality and are looking for exciting new opportunities with our company, then we want to hear from you! To apply, please send us your resume with CURRENT and EXPECTED salary. (Personal data collected will be treated in strictest confidence and only for recruitment purposes.)

Soho House

The Role… We are looking for A Head of Events to conceptualise, curate, and produce ~100 events a year that reflect the interests and ambitions of our members. This ranges from intimate dinners to large-scale money-can't-buy moments across the UK, US, and internationally. We are looking for someone who thinks not only in logistics, but in experiences. Someone who understands culture, community, and what it means to make a room feel special. You are genuinely curious about the Soho House community, you are comfortable in conversation with people who have a wealth of experiences, and you understand the taste and expectations of the people you are building for.   Working closely with Soho House Events, Membership, and Partnerships teams, you will design bespoke experiences, build a premium layer into existing House programming, and ensure every event reflects the community and positioning of Soho House. Main Duties… Conceptualisation and Delivery * Lead the architecture, balance and quality of the premium events calendar of ~100 events globally. * Responsible for conceptualising events that are exclusively for premium members (including overnight events, dinners, parties and partnership-led events) and for augmenting events that are developed for the broader Soho House membership base. * Responsible for delivering multiple events with simultaneous timelines, including, planning, logistics and development of multiple event formats. These events will take place across different time zones and regions. * Build a culture of member participation - identifying opportunities for members to contribute to or shape the program, and consider the curation of people in a room. * Develop original event concepts that are distinctive and built to match the calibre, expectation, and standard of the top tier membership * Ensure that the consistent through-line of our bespoke events is that they are unique, drive community, and/or offer a true money-can’t-buy component. * Ensure that all events are Health and Safety compliant and align with the Soho House style and premium standard. * Maintain quality control across every touchpoint, from invitation copy to room layout to post-event Cross-Functional Collaboration * Work with the Partnerships team to translate commercial relationships into meaningful event experiences * Filter external offerings to identify which could be delivered in a unique ‘money-can’t-buy’ way, and conversely identify cultural moments across the arts, sports and lifestyle that resonate with members that could reasonably be built into our specially curated programming. * Lead and manage cross-functional project teams that vary from event to event, but may be made up of in-House events teams, communications, partnerships, operations, creative and content, membership as well as all external vendors and partners and entertainment. * Manage the interface with Soho House Events, House, and Membership teams to deliver augmented House-wide events * As the programme scales, recruit, onboard, and develop additional events team members * Stay commercially aware of global events, trends, and opportunities that could inform our specially curated programming, and work with the Account Management team to maintain a strong knowledge of the community itself - who members are, what they are building, and what matters to them. Budget Management and Reporting * Oversee budgets and ROI of all bespoke events with a focus on quality, and retention, including effective post-event evaluations including member feedback, successes and implementation of continuous improvement strategies. * Deliver multiple event proposals and manage a busy event calendar with all deliverables included (comms, designs, membership and vendor timelines) with meticulous attention to detail and time management * Deliver monthly reporting including attendance, member engagement and budget vs actuals. * Ensure the calendar and events are commercially coherent, with a focus on retention, acquisition, and ROI. Success Metrics * Timely delivery of 100+ events globally * Meeting attendance, loyalty and revenue targets from events * Effective stakeholder management * Event quality, with a focus on experiences that are truly unique to our top members Requirements / Qualifications * 8+ years in events production and programming - within private members' clubs, luxury hospitality, cultural institutions, arts organisations, or equivalent * Proven track record of originating and delivering elevated event programs - not just executing briefs, but end to end development with operational rigor * Experience working with and for high-net-worth communities, exceptional interpersonal and communication skills (written and verbal), with the ability to build strong relationships with members, partners, and internal teams. * Highly organised, detail-oriented and experienced managing multiple projects simultaneously under pressure, without losing quality or attention to detail. * Conceptual thinker - able to take an area of member interest and develop a distinctive, original event concept around it * Demonstrated ability to manage budgets, cost control, track ROI, and analyse member feedback to balance member experience with financial discipline * Culturally literate with a broad awareness of what is happening across the arts, business, philanthropy, and technology, and an instinct for what will resonate with the premium community. * Excellent communication, both verbal and written, with the ability to produce event proposals, run sheets and reports. * Experience managing multiple projects and stakeholders simultaneously. * Confident working across a complex, matrixed organisation - able to build relationships and drive outcomes across multiple internal teams globally. * Comfortable with data - able to use CRM and performance reporting to inform decisions and communicate results clearly. * A genuine passion for building community, and for the Soho House ethos – and a high personal standard for what great experiences should feel like. Benefits… Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. * Annual Every House Membership * 50% off Food & Drink, 7 days a week * Staff Room Rates * Private Health and Dental Care * Weekly Pay * Life Assurance * Up to 50% Staff Discount on Cowshed & Soho Home * In Office Dog Policy on Fridays * Season Ticket Loan * Christmas Office Closure * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.