Customer Success Manager (CSM)

Remarcable

OVERVIEW Remarcable is looking for a dedicated, product-savvy professional to connect our mechanical contractor clients to their relied-upon suppliers via our cloud-based procurement application. In this specialized role, you will bridge the gap between technical integration setup, complex product catalog management, and strategic relationship building. You will serve as Remarcable’s internal mechanical product expert, working closely with our core Catalog team to master catalog integrity, while simultaneously managing mechanical supplier onboarding, maintaining long-term supplier relationships, and supporting our sales team in technical conversations with new prospects. KEY RESPONSIBILITIES * Mechanical Catalog Expertise: Partner closely with the Catalog team to answer catalog-specific questions, validate product descriptions, and ensure mechanical supplier catalogs are cleanly mapped and structurally accurate. * Supplier Onboarding and Relations: Onboard new mechanical suppliers and proactively establish, nurture, and maintain active long-term relationships with them. * Sales Enablement: Act as the technical subject matter expert for the sales team during conversations with new mechanical contractors and suppliers, helping to articulate how our platform handles complex mechanical workflows. * Integration Management: Determine the best method of integration for each supplier, working through API, EDI, or OCR data channels. Coordinate with supplier integration teams to establish correct mapping, run pre-live testing, and deploy solutions on schedule. * Support and Training: Provide clear training to suppliers on processing quotations and purchase orders through Remarcable. Create or edit technical setup documentation for supplier reference. WHO YOU ARE This job is right for you if you have: * Professional Experience: 5+ years of experience in a professional SaaS, project management, or distribution environment. * Deep Mechanical Knowledge: You know mechanical construction, HVAC, plumbing, or piping product lines, parts workflows, and purchasing terminology. * Technical Integration Awareness: Familiarity with API, EDI integrations, or software data configurations is highly valued as you will provide input during technical setup discussions. * The Data and People Balance: You enjoy digging into complex spreadsheet data and catalog hierarchies, but you are equally comfortable conducting software demonstrations, running training sessions, and jumping on calls with sales prospects. * Core Skills: Exceptional organization, high adaptability, clear communication, and a strong sense of ownership over your projects. About Remarcable, Inc. Remarcable is a Series A–funded SaaS company revolutionizing how contractors work. Founded by an engineer to solve the inefficiencies he faced in the field; our platform eliminates procurement and operational friction for the construction industry—especially electrical contractors. Our award-winning, SOC 2 Type II–certified B2B marketplace has processed billions in material purchases, connecting contractors, suppliers, and accounting systems in one seamless workflow. From procurement to AP automation, we deliver real-time visibility and control in a market long overdue for innovation. Backed by Insight Partners, we’re scaling fast—fueling product innovation, deep ERP integrations, and rapid go-to-market growth. Join our builder-led, high-ownership team and make a real impact in an underserved, multi-billion-dollar industry. Why Join Us? At Remarcable, you’ll work on a complex, high-value product that’s solving critical pain points for contractors across North America. You’ll be part of a small, talented team shaping the future of construction technology—operating in a vertical SaaS + marketplace model with ERP-style sales motion, sticky customer relationships, and the potential to reshape an industry. We offer full benefits including Medical, Dental, Vision, STD and Life insurance (100% Company-paid for the Employee). We also offer a 401(k) with company match and bonus potential. Our Mission To advance the adoption of technology in the construction industry and bring better efficiency, visibility, and communication to our customers. Job Details • Full-Time • Benefits: Standard Remarcable Package • PTO: Two weeks per year in the 1st year   Please be aware of potential phishing scams. Remarcable will never advance job applicants money or ask them to send money (via Venmo, Zelle, Paypal etc.) to preferred vendors. If you are concerned about the application process, please contact Remarcable directly at (216)770-3322. Remarcable is not associated with info-remarcable.com. For information about applying for a position with Remarcable, please reference remarcable.com. Please be aware of potential phishing scams. Remarcable will never advance job applicants money or ask them to send money (via Venmo, Zelle, Paypal etc.) to preferred vendors. If you are concerned about the application process, please contact Remarcable directly at (216)770-3322. Remarcable is not associated with info-remarcable.com. For information about applying for a position with Remarcable, please reference remarcable.com.

Remarcable

As a Onboarding Project Manager at Remarcable, you’ll be the trusted guide for new customers stepping into our platform for the first time. You’ll ensure every customer has a smooth, confident, and successful start — setting the tone for a lasting partnership. Your mission: help our customers realize value fast, empower them through great training and support, and hand them off to our Customer Success team fully equipped to thrive. You’ll be the critical bridge between our product and the real-world success of our users. What You’ll Do * Lead onboarding journeys – Guide new customers through setup and configuration of our platform, ensuring a smooth and timely implementation. * Train and empower – Deliver engaging product demos, onboarding calls, and group webinars to teach customers best practices and help them see quick wins. * Create resources – Develop and maintain onboarding materials, training guides, and self-serve documentation to scale your impact. * Be the customer’s go-to – Serve as the primary contact during onboarding, addressing questions, resolving setup issues, and ensuring customers feel supported. * Collaborate across teams – Work closely with Sales to ensure a seamless handoff, and partner with Customer Success to transition accounts post-onboarding. * Drive improvement – Capture feedback from new customers to help refine our onboarding experience and influence product enhancements. Who You Are * 2+ years of Project Management experience OR 4+ years of experience in customer onboarding, implementation, training, or account management (B2B SaaS preferred). * Experience or familiarity with the construction industry (electrical, mechanical, or general contracting) or construction technology is strongly preferred. * Excellent communicator and presenter, comfortable leading customer sessions individually or in groups. * Strong project management and organization skills — you can juggle multiple onboardings without dropping details. * Quick learner with technical aptitude; you love diving into new tools and helping others master them. * Collaborative team player with a customer-first mindset and a passion for helping people succeed. Who We Are * At Remarcable, we’re transforming how the construction industry works. * Our cloud-based platform helps electrical contractors and distributors streamline purchasing and tool management — saving time, money, and frustration while improving visibility and efficiency. * We’re a fast-growing company with deep roots in the contractor and distribution space, backed by a passionate team and expanding nationwide with a growing hub in Omaha. If you’re energized by innovation, impact, and growth, you’ll fit right in. Job Details & Benefits * Location: Omaha, NE (In-office role) * Employment Type: Full-Time, Exempt * Benefits: Comprehensive healthcare coverage (medical, dental, vision, life insurance, STD, LTD) and 401(k) with company match * Paid Time Off: Two weeks in your first year, plus company holidays * Growth Opportunity: Be part of a rapidly scaling startup where your work shapes the customer experience Ready to help contractors modernize their business? Apply now and be part of a team that’s making construction more connected, efficient, and—well—Remarcable. Please be aware of potential phishing scams. Remarcable will never advance job applicants money or ask them to send money (via Venmo, Zelle, Paypal etc.) to preferred vendors. If you are concerned about the application process, please contact Remarcable directly at (216)770-3322. Remarcable is not associated with info-remarcable.com. For information about applying for a position with Remarcable, please reference remarcable.com.

Remarcable

Remarcable is seeking a motivated and energetic Business Development Representative (BDR) to join our dynamic sales team. The BDR will play a crucial role in driving our sales pipeline by identifying and qualifying potential clients. Reporting directly to the VP Sales, this is an excellent opportunity to join a growing startup and make a significant impact on our company's success. If you are a motivated, enthusiastic, and dependable individual who is eager to launch a career in tech sales, with opportunities for advancement and professional growth, Remarcable is looking for you. Key Responsibilities * Coordinate meetings with sales executives, and log all activities in our Salesforce CRM * Initiate outbound calls, emails, and LinkedIn messages to generate new leads and schedule qualified meetings * Identify and research potential customers through various channels, including online research, social media, and industry events * Accurately maintain and update the CRM system (e.g., Salesforce, HubSpot) with detailed information on leads, prospects, and sales activities * Cultivate and maintain strong relationships with potential customers, understanding their business needs and how our SaaS solution can address them * Work closely with the sales and marketing teams to develop and implement effective outreach strategies and share insights * Meet or exceed monthly and quarterly targets for lead generation, qualified meetings, and other key performance metrics * Participate in regular training sessions to improve product knowledge, sales techniques, and industry understanding What you bring * 2+ years of professional, customer facing experience. Prior BDR/sales experience preferred. * Understanding of the sales process, from marketing through prospecting, cold calling, generating interest, and handing off to sales * Ability to articulate unique value propositions and persuade prospects * Ability to communicate effectively and professionally with C-suite and VP-level executives and decision-makers * Ability to work in a changing environment with an ever-evolving product * Passionate about start-up culture and impacting the company Who You Are * Creative * Authentic * Passionate * Courageous & honest * Respectful * Curious * You listen and seek to understand by asking questions before responding * You use your time wisely and efficiently * You practice empathy and accountability About Remarcable, Inc. Remarcable is a Series A–funded SaaS company revolutionizing how contractors work. Founded by an engineer to solve the inefficiencies he faced in the field; our platform eliminates procurement and operational friction for the construction industry—especially electrical contractors. Our award-winning, SOC 2 Type II–certified B2B marketplace has processed billions in material purchases, connecting contractors, suppliers, and accounting systems in one seamless workflow. From procurement to AP automation, we deliver real-time visibility and control in a market long overdue for innovation. Backed by Insight Partners, we’re scaling fast—fueling product innovation, deep ERP integrations, and rapid go-to-market growth. Join our builder-led, high-ownership team and make a real impact in an underserved, multi-billion-dollar industry. Why Join Us? At Remarcable, you’ll work on a complex, high-value product that’s solving critical pain points for contractors across North America. You’ll be part of a small, talented team shaping the future of construction technology—operating in a vertical SaaS + marketplace model with ERP-style sales motion, sticky customer relationships, and the potential to reshape an industry. We offer full benefits including Medical, Dental, Vision, STD and Life insurance (100% Company-paid for the Employee). We also offer a 401(k) with company match and bonus potential. Our Mission To advance the adoption of technology in the construction industry and bring better efficiency, visibility, and communication to our customers. Job Details • Full-Time • Benefits: Standard Remarcable Package • PTO: Two weeks per year in the 1st year BUSINESS DEVELOPMENT REPRESENTATIVE (SAAS SALES) Remarcable is seeking a driven and enthusiastic Business Development Representative (BDR) to join our fast-growing sales team. As a BDR, you will be instrumental in expanding our sales pipeline by identifying and qualifying new potential clients. Reporting directly to the VP of Sales, this is an exciting opportunity to be part of a rapidly scaling startup and make a real impact on our company's growth.   If you are motivated, energetic, and reliable, and looking to launch or advance your career in tech sales—with plenty of opportunities for professional growth—Remarcable wants to hear from you.   KEY RESPONSIBILITIES * Coordinate meetings with sales executives and meticulously log all activity in Salesforce CRM. * Initiate outbound calls, emails, and LinkedIn messages to generate new leads and book qualified sales meetings. * Identify and research potential customers using online research, social media, and industry events. * Accurately maintain and update CRM systems (e.g., Salesforce, HubSpot) with detailed information about leads, prospects, and sales activities. * Build and nurture strong relationships with potential customers, understanding their business needs and articulating how our SaaS solution can help. * Collaborate with sales and marketing teams to develop and execute effective outreach strategies and share key insights. * Meet or exceed monthly and quarterly targets for lead generation, qualified meetings, and other key metrics. * Engage in regular training sessions to continually improve product knowledge, sales technique, and industry understanding.   WHAT YOU BRING * 2+ years of professional, customer-facing experience (BDR/sales experience preferred). * Solid understanding of the sales process, from marketing through prospecting, cold calling, and generating interest to handing off to sales. * Strong ability to articulate unique value propositions and persuade prospects. * Excellent communication skills, with the ability to engage C-suite and VP-level executives professionally. * Adaptability in a fast-changing environment and evolving product landscape. * Passion for startup culture and making a meaningful impact on the company.   WHO YOU ARE * Creative and authentic * Passionate and motivated * Courageous, honest, and respectful * Curious and a proactive listener * Efficient with time management * Empathetic and accountable   ABOUT REMARCABLE, INC. Remarcable is a Series A-funded SaaS company revolutionizing how contractors work. Founded by an engineer to address field inefficiencies, our platform eliminates procurement and operational friction for the construction industry—especially electrical contractors.   Our award-winning, SOC 2 Type II–certified B2B marketplace has processed billions in material purchases, seamlessly connecting contractors, suppliers, and accounting systems. From procurement to AP automation, we offer real-time visibility and control to a market ready for innovation.   Backed by Insight Partners, we are scaling rapidly—driven by product innovation, deep ERP integrations, and fast go-to-market growth. Join our builder-led, high-ownership team and make a tangible impact in an underserved multi-billion-dollar industry.   WHY JOIN US? * Engage with a high-value, complex product that addresses critical pain points for contractors across North America * Be part of a talented, close-knit team helping shape the future of construction technology * Work with vertical SaaS + marketplace models featuring ERP-style sales, sticky customer relationships, and the potential to transform an industry * Enjoy comprehensive benefits, including Medical, Dental, Vision, STD, and Life insurance (100% Company-paid for employees), 401(k) with company match, and bonus potential   OUR MISSION To drive technology adoption in the construction industry, delivering improved efficiency, visibility, and communication for our customers.   Job Details * Full-Time * Benefits: Standard Remarcable Package (Medical & Non Medical Benefits, 401k matching program, and more) * PTO: Two weeks in the 1st year Please be aware of potential phishing scams. Remarcable will never advance job applicants money or ask them to send money (via Venmo, Zelle, Paypal etc.) to preferred vendors. If you are concerned about the application process, please contact Remarcable directly at (216)770-3322. Remarcable is not associated with info-remarcable.com. For information about applying for a position with Remarcable, please reference remarcable.com.