Head of Professional Services

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that. We help brands turn fulfillment into a competitive advantage: scaling faster while delivering a five-star customer experience. Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 8 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, greener — and more cost-efficient. Backed by $20M+ in funding, we’re scaling rapidly — from 10 million orders in 2024 toward bold enterprise expansion. To deliver on this ambition, we are looking for a leader who will drive operational excellence and innovation at scale.     The role: Professional Services Manager   Merchants often need more guidance than our product alone can provide. They struggle with optimizing delivery options, managing customer support or demand planning and streamlining other operational processes. While our product addresses part of this need, merchants require structured, expert advice to grow and optimize their business. That’s why we’re launching a new Professional Services program — to help brands unlock the full potential of Bigblue Operations. As Head of Professional Services, you will build and lead this new function from the ground up: designing offers, structuring delivery, and ensuring execution at scale. Your mission is to sell (and sometimes offer) operational consulting, providing tailored support across logistics, transport, and commerce operations — while capturing and distributing the knowledge that will shape internal training, product development, and merchant strategy. This is a cross-functional leadership role, reporting directly to the co-CEOs, with strong exposure to sales, merchants, product and ops teams, and the executive leadership.     What you’ll do   📦 Design and launch Bigblue’s Professional Services program: define the service offering, pricing models, and delivery frameworks for operational consulting. 🧠 Deliver structured, high-impact advice to merchants: help brands streamline their operations, unlock growth, and make the most of Bigblue’s operational capabilities. 📊 Create and track performance metrics: define success KPIs — including merchant satisfaction, project ROI, and delivery timelines — and build the tools and processes to monitor and improve them. 📚 Generate and structure company knowledge: turn field experience into scalable insights that fuel internal training, merchant enablement, and product roadmap decisions. 🤝 Work hand-in-hand with Sales, Product, Ops, and Customer teams: scope merchant needs, influence product direction, and ensure Professional Services are tightly integrated into the overall customer journey. 🧩 Handle both repeatable and bespoke projects: from standardized onboarding packages to tailored merchant migrations, flex between industrialized delivery and custom-built solutions. 💸 Make Professional Services a profitable growth engine: design revenue models, forecast team utilization, and ensure strong project economics while delivering value to merchants.    

Aiviq is a fintech company transforming how asset managers globally process, analyse, and leverage their data. Our solutions power critical business processes for leading financial institutions worldwide, helping them drive efficiency and growth.   Position Overview As an experienced Project Manager within the Professional Services department at Aiviq, you will take the lead in the oversight of implementation projects to new and existing Aiviq clients. You will collaborate with our Sales, Product Management, Engineering and Services teams to deliver on global implementations while ensuring a high standard in the tracking and delivery of projects on time and on budget.   Core Responsibilities * Running a multi-phase (Solution Design, Development, Test and BAU transition) project working with internal Product and Professional Services BA resources as well as client Business, Tech and Change teams. * Act as the primary point of contact for client resources for the duration of a given implementation, which includes an understanding of product features, data concepts and challenges to client resources. * Managing all aspects of the project from initiation to close including planning, risk and issue management (both internal and client facing), dependency management, testing, budget tracking and change management including commercial discussions where scope changes are necessary. * Undertaking some BA or data analysis work where this is not undertaken by the project Technical BA. * Managing both internal and client facing status reporting, and giving regular updates. * Production of high-quality project deliverables and PowerPoint presentation decks. * Having a commercial awareness of the project and escalating to the Head of Professional Services as required. * Being able to work in Agile, Waterfall or Hybrid projects depending on internal and client requirements. * Chairing project stand up and steering committee meetings including the production of necessary material and collecting and sharing the agreed actions. * Scope management and running of the Change Request process * Client stakeholder and expectation management – both of project delivery and also client deliverables and client internal change. Occasionally the successful candidate may be requested to undertake additional internal responsibilities, including: * Supporting the Head of Professional Services with future project implementation planning or estimation. * Working with the Head of Professional Services to streamline, simplify and standardise the implementation process. * Project Management of internal projects or RFP processes.   Your Qualifications Required Experience * 3+ years of project management in FinTech or consultancy related roles * Ability to grasp new business data domains quickly * Excellent communication skills towards project stakeholders * Familiarity with Agile and Waterfall project management methodologies * Experience in handling challenging conversations with clients Desired Experience * Broad knowledge of the asset management industry and knowledge of key business functions. * Formal Project Management training (PMP, Prince2 Agile, etc.) What Sets You Apart * Excellent problem solving skills * Ability to communicate complex business or technical issues with key stakeholders * Excellence in client interaction * Track record of bringing innovation within implementation projects * Ability to bridge technical and business requirements   What We Offer * Opportunity to shape a growing professional services operation. * Career growth within a globally expanding fintech * Collaborative, innovation-focused environment * Competitive compensation package * Professional development support   Aiviq is an equal opportunity employer and values diversity in our workforce. This role will be located in London although we are a hybrid team with frequent remote working and broader flexible working options available.