Analytical Lead – Customer & Growth to Oslo Taxi

Head of Growth Platform to Oslo Taxi

Hammer & Hanborg Norge

Oslo Taxi and TaxiFix are building the next phase of a digital mobility platform with strong brands, significant scale and clear ambitions. We are looking for a commercially minded, data-driven leader who can turn traffic, customer behaviour, pricing, product and marketing activity into measurable growth. This is not a traditional marketing role​. You will not primarily be measured on campaigns, reach or visibility. Your mission is to increase completed trips, conversion, customer loyalty and commercial impact through TaxiFix. About Oslo Taxi and TaxiFix​ Oslo Taxi is a leading mobility and passenger transport company in Norway. The group has around 450 employees, 1,900 affiliated drivers, 1,500 vehicles and completes approximately 4 million trips every year. TaxiFix is central to Oslo Taxi’s future development. The platform is evolving from a digital booking channel into a stronger customer platform and growth engine. Oslo Taxi is in the middle of a commercial and digital transformation. The ambition is to compete more effectively through better customer experiences, higher availability, more relevant customer dialogue, stronger use of data and a more seamless digital journey. The role​ As Head of Growth Platform, you will lead the commercial growth agenda for Oslo Taxi and TaxiFix. By Growth Platform, we mean the commercial growth engine and operating model around TaxiFix: KPI management, funnel optimisation, experimentation, CRM, customer dialogue, pricing and channel initiatives. This is neither a technical platform role nor a traditional marketing role. You will identify what actually drives growth, prioritise initiatives with measurable impact and make sure that data, product, pricing, customer dialogue and marketing activities work together. You will lead the Growth Platform Team, including internal resources within content, social media, production, digital channels and analytics. You should be comfortable working closely with analytics and data platforms, product development, digital customer platforms, CRM and marketing automation, experimentation and KPI management. You do not need to be a technical specialist, but you should understand how data, technology, customer insight and commercial initiatives can work together to improve conversion, increase completed trips and create better customer experiences. What you will do​ • Develop and drive the demand and commercial growth strategy for Oslo Taxi and TaxiFix. • Own and drive KPIs related to completed trips, conversion, active users, repeat usage, availability and profitable growth. • Increase conversion and the number of completed trips through stronger digital customer journeys. • Identify where customers drop off and prioritise initiatives that reduce friction. • Use data, customer insight and KPIs to prioritise, test, learn and improve. • Drive experiments related to segments, customer dialogue, timing, pricing and user experience. • Develop CRM, personalisation, marketing automation and digital communication flows. • Work closely with Product, Data & AI, Technology, Finance and Operations to turn insight into concrete initiatives. • Contribute to the commercial development and use of pricing mechanisms and steering models. • Lead and develop the Growth Platform Team. Who we are looking for​ We are looking for someone with experience creating measurable growth in a digital service, platform business, app, e-commerce company or another customer-oriented business with high transaction volume. You understand that growth is not only about acquiring traffic. It is about improving the full journey from interest and activation to conversion, completed purchase and repeat usage. You likely have experience from several of the following areas:​ • Digital growth, performance marketing or e-commerce. • Customer journey optimisation, conversion optimisation and funnel analysis. • A/B testing, experimentation and data-driven prioritisation. • CRM, marketing automation, segmentation and personalisation. • Collaboration across marketing, product, technology, analytics and operations. • Leadership of internal teams and collaboration with external agencies. Experience from mobility, transport, logistics, marketplaces, retail or businesses with complex supply-and-demand dynamics is an advantage, but not a requirement. We believe you will succeed if you​ • Are commercially sharp and motivated by measurable growth. • Are analytical, curious and comfortable working with data. • Enjoy testing, learning and improving quickly. • Combine strategic thinking with strong execution. • Are confident challenging established ways of working. • Can build trust and align different teams around shared goals. • Thrive in a changing organisation where solutions need to work for customers, drivers, operations and the business as a whole. Why Oslo Taxi?​ This is a rare opportunity to shape the growth engine of one of Norway’s most recognisable mobility brands. You will play a central role in developing TaxiFix, with real influence on customer experience, product, commercial direction and how Oslo Taxi competes in a rapidly changing market. You will work closely with data, technology, marketing, operations and business development, with a short distance from insight to action. Practical information​ The position is based at Carl Berner in Oslo. The role requires a high degree of presence in the office and close collaboration with internal stakeholders. Norwegian is not a requirement, but you must be able to communicate clearly in English. Please do not hesitate to contact us, should you have any questions regarding the positions? ​Please contact Hammer & Hanborg. You can reach Senior Recruitment Advisor Trine Larsen at 47 26 99 99, or trine.larsen@hammerhanborg.com or Talent Acquistion Specialist Karen Vassøy Nilsen at 94 46 51 57 or karen.nilsen@hammerhanborg.com. Please apply through the portal. Does this sound like something for you?​ Please apply through the portal as soon as possible, and no later than 31 July 2026​ About Hammer & Hanborg by Jurek​ Hammer & Hanborg by Jurek is a Nordic full-service consulting company within recruitment and consultancy. We help companies develop and strengthen human capital through executive recruitment, specialist recruitment and consultancy. We work across industries and deliver expertise within communications, marketing, HR, Growth, MarTech, ComTech and e-commerce, both for permanent roles and temporary needs such as projects, interim and temporary positions.

Quality Manager – | DEFA, Nesbyen, Norway

RUBINO REKRYTERING AKTIEBOLAG

Are you an experienced Quality Manager who thrives on improving processes, solving complex quality challenges and creating lasting results? We are now looking for a Quality Manager to join DEFA and take a leading role in quality, compliance and continuous improvement across our Norwegian operations. Working from our production facility in Nesbyen, you will be part of an international technology company with its own product development and manufacturing, serving customers within the automotive and energy sectors. You will lead a small quality team and work closely with colleagues across production, sourcing and engineering to strengthen quality performance, drive improvements and ensure compliance with customer and regulatory requirements. This role offers a unique combination of professional challenge, influence and the opportunity to combine an international career with an exceptional quality of life in one of Norway's most beautiful regions. Key responsibilities Drive and follow up quality activities within production processes and audits. Lead and support deviation handling, root cause analysis and corrective actions. Ensure effective handling of customer complaints and supplier quality issues. Drive supplier quality activities, including supplier evaluations, audits and continuous improvement initiatives. Ensure compliance with relevant standards, customer requirements and regulatory expectations. Support continuous improvement and regulatory compliance across operations. Maintain relevant documentation, training and control of measuring and testing equipment. Lead and develop the local quality team. Your background Higher education in engineering, production/process engineering or a related field. Relevant experience within quality, management systems or compliance in an industrial environment. Experience with audits, supplier quality and continuous improvement work. Knowledge of relevant standards such as ISO 9001, ISO 14001, ISO 45001 and IATF 16949, including its core tools, is an advantage. Experience from manufacturing, electronics, automotive or other quality-driven industrial environments. Good communication skills in English and a Scandinavian language. Who you are Structured, proactive and improvement-oriented. A clear communicator who works well across functions and organizational levels. Analytical, hands-on and comfortable balancing operational and strategic work. A leader who enjoys developing people, processes and performance. Driven by solving problems and creating sustainable improvements. About DEFA DEFA is a family-owned Norwegian technology company founded in 1946. With employees in seven countries across three continents, we have grown from a local family business into an international technology company. Today, our products and solutions are used in more than 30 countries worldwide. With our own product development, manufacturing and international operations, we combine entrepreneurial spirit with long-term industrial expertise. Quality, innovation and continuous improvement are at the heart of everything we do. Through our business areas within automotive and energy solutions, we develop products and services that make everyday life easier, safer and more sustainable. Life in Nesbyen Located in the heart of Hallingdal, Nesbyen offers a unique combination of career opportunities and outdoor living. Known for its spectacular surroundings, the area provides excellent opportunities for skiing, mountain biking, hiking and other outdoor activities throughout the year. With a safe and family-friendly environment and easy access to Oslo, Nesbyen is an ideal place for those looking to combine a rewarding career with a balanced lifestyle. What we offer A key role in an international technology company with strong market positions and ambitious growth plans. The opportunity to influence quality performance and continuous improvement across our Norwegian operations. A broad role combining leadership, operational quality work and strategic development. A collaborative culture characterized by competence, engagement and innovation. The opportunity to combine a rewarding career with an exceptional quality of life. Application In this recruitment, DEFA collaborates with Rubino Rekrytering. For more information about the role, please contact: Hanne Rubino, Senior Recruitment Consultant, +46 739 015 911 or e-mail: hanne@rubino.se Selection and interviews are ongoing, so we encourage you to apply as soon as possible. We look forward to hearing from you!

Aftersales Lead | Norway

Polestar

The opportunity We are currently looking for a Aftersales Lead which internally will be called Customer Service Lead. This person will be a key member of Polestar`s Customer Service Operations team where you will serve as a primary point of contact for workshops and external partners, where you will ensure smooth communication and collaboration, be responsible for coordinating service operations, addressing queries and providing support to workshops and partners to maintain a high service standard. Your role will involve managing service processes, ensuring timely resolution of issues and aligning workshop and partner activities with Polestar`s operational goals. This role will be a important part of building strong relationships with our partners, and to contribute to efficient delivery of high-quality services and customer satisfaction. This position is located at Polestar Norway HQ in Fornebu, Oslo. This role will mainly work onsite to really connect with your department and be able to better collaborate with the rest of our Polestar team. With this new position our Customer Service team will grow from one to two people where both will report directly to our Head of Customer Experience. Frequent business travel to our service and retail partners is an integral part of this role, and will be required on a regular basis. The responsibilities In this role, you will be expected to drive aftersales performance, service quality and sustainable business growth across the network. As member of the Customer Service department in Norway you will be an important part of developing performance across the network as well as internally within the department. See below for a more thorough breakdown of the various tasks and areas you will be responsible for: * Drive aftersales performance, service quality, and sustainable growth across Polestar’s service network. * Support service partners in solving operational and technical challenges while maximizing customer retention and revenue. * Analyze key aftersales KPIs and translate insights into actions that improve profitability and service performance. * Lead continuous improvement initiatives that optimize operations and enhance customer experience. * Deliver strategic service market projects and build strong partner relationships to grow revenue, loyalty, and network performance. The ideal candidate To succeed in this role, and at Polestar In general, there are a few characteristics you will need to have. Curiosity. Flexibility. Tenacity. You will also need to have the ability to take initiative, build long-term relationships and have an eye for possible improvements and growth opportunities in a dynamic environment. You are driven by taking ownership, responsibility, optimalisation and collaboration. It is preferable that the candidate also has a strong analytical sense as well as having a strategic mindset to transform insights into initiatives. In addition, you will need the following qualifications: * Solid experience within automotive aftersales, service network operations, or customer service management. * Relevant degree in Business, Finance, Engineering, or equivalent professional experience. * Experience from the Polestar Service Network is considered a strong advantage. * Demonstrated ability to lead cross-functional projects and drive business and service improvements. * Strong data analysis capabilities with a track record of turning customer and operational insights into measurable results. The process If you find the position interesting and the above description matches your ambitions, be sure to apply. Our selection process is ongoing, and the job advert will remain open until it’s filled. The Polestar journey is an electric one.